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Confluence Purchasing & Licensing


Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Customer Advocate Team.

Cloud Subscriptions

Where can I sign up for a trial? Show

Trials for Confluence Standard and Confluence Premium can be started on the Try Atlassian Cloud page.

Already using Atlassian Cloud? Site Administrators can add and remove products and Apps via the Site Administration page of your Atlassian Cloud site at any time. Keep in mind, removing applications or Apps takes effect immediately, and no credit or refund will be offered for removing products prior to the end of a maintenance term.

What does a Confluence Cloud Standard subscription cost? Show

We offer a la carte pricing for Atlassian Cloud. Your subscription starts with either Jira Core, Jira Software, Jira Service Desk, or Confluence as its foundation. From there, you can choose from available add-ons (like Portfolio for Jira) and additional applications.

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.

月度定价:

Atlassian Cloud Free 由 Atlassian 社区提供支持。

*现在,Atlassian Cloud 对符合条件的社区客户提供 75% 的优惠,对符合条件的学术客户提供 50% 的优惠。 

年度定价:

*现在,Atlassian Cloud 对符合条件的社区客户提供 75% 的优惠,对符合条件的学术客户提供 50% 的优惠。 

为什么用户数量从 10 个增加至 11 个,价格就会大幅增长?我们的 10 用户许可证针对小型团队提供入门级定价。如果您的用户数量超过 10 个,则需采用常规定价。

What does a Confluence Cloud Premium subscription cost? Show

月度定价:

*现在,Atlassian Cloud 对符合条件的社区客户提供 75% 的优惠,对符合条件的学术客户提供 50% 的优惠。 

年度定价:

*现在,Atlassian Cloud 对符合条件的社区客户提供 75% 的优惠,对符合条件的学术客户提供 50% 的优惠。 

How can I purchase or request a quote for Atlassian Cloud? Show

The monthly payment plan can only be paid with a credit card or PayPal account associated with the subscription.

To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url.

What is the minimum term for Confluence Cloud? Show

The minimum term is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

What payment options are available? Show

Monthly: Monthly subscriptions are limited to payment via credit card or PayPal. To update the credit card or PayPal account details on file, please see the How do I update the credit card or PayPal account on file? FAQ.

Annual: this payment option can be paid via credit card, mailed check, bank transfer, or PayPal. Complete payment details can be found on an official quote. A subscription holder can request a quote from their My Atlassian account.

When should I consider Confluence Cloud Premium over Confluence Cloud Standard? Show

Confluence Cloud Premium provides an advanced toolkit to help admins better manage their Confluence site with more visibility and control. New product features give administrators temporary access to restricted pages to resolve permissions quickly, as well as deeper insight about your team’s site, space, and page use for better reporting, resource decisions, and content.

For organizations who need confidence in their ability to scale, the Premium plan also offers 24/7 support with 1 hour response times for critical issues, unlimited storage, and a 99.9% uptime SLA financially backed by service credits.

How do I upgrade from Confluence Cloud Standard to Confluence Cloud Premium? Show

Confluence Cloud can be upgraded from a Standard plan to a Premium plan at any time via the Manage Subscriptions page of your Atlassian Cloud site.

Where can I find the Atlassian Terms of Service? Show

Please see the Cloud Terms of Service for more information, as well as our Expanded Coverage Addendum, which outlines our enhanced Terms for Atlassian Cloud Premium.

How do I get service credits reimbursed for an SLA breach? Show

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information, see our SLA Compensation for Premium Plans documentation, or our Cloud Premium SLA Terms and Conditions.

I have more questions about Atlassian Cloud. Show

Great, because we have more answers! Please see our complete Atlassian Cloud FAQ.

Server Licenses

What does a new Confluence Server license cost? Show

We have designed Confluence Server licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 

Please note that 10-User Starter licenses are not eligible for Atlassian Support. Instead, support queries can be raised with the Atlassian Community.

How much is it to renew my Confluence software maintenance? Show

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing. 

Atlassian 会在许可证维护到期前的 90 天内自动发送无偿报价。您可以随时索取报价,有关更多详细信息,请参阅此常见问题。您也可以通过 my.atlassian.com 设置自动续订。

无论维护续订是何时购买的,软件维护续订都从您的有效维护期到期之日开始算起。我们建议您在到期前至少 30 天续订,以确保您可以升级到新版本并随时获得技术帮助。

What is software maintenance? Show

Software maintenance, included in your first year of use*, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license* keys (lets you test the upgrades before committing!)
  • Potential to enroll in Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.

*Please note that 10-User Starter server licenses are not eligible for non-production Developer licenses or Technical Support. 

How can I request a quote? Show

Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

Does my Confluence Server license have to match the Confluence Team Calendars add-on? Show

Yes, Confluence Team Calendars is an add-on for Confluence whose license type and user count must match that of the Confluence Server license it is being used with. For instance, a 25 User Commercial Confluence Server license will require a 25 User Commercial Confluence Team Calendars license.

How do you define a Confluence User? Show

A user is defined as a unique, named account that has been granted access to an application. Anonymous users may also be granted access and do not count against license totals.

How is Confluence Server licensed? Show

A Confluence Server commercial/academic/starter license entitles you to:

  • Deploy a single instance of Confluence in a production environment on 1 server accessible by the number of users licensed
  • Unlimited pages, spaces and comments
  • Perpetual Confluence use
  • Software maintenance for 12 months - including all updates and online support
  • Application source code (under a developer source license which allows for broad customization)

Licensing fees are quoted per number of 'active users.' An active user in Confluence is by definition any user account in the system with the "Confluence Users" global permission or the "Confluence Administrators" permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

What is the cost to upgrade my Confluence Server license to a higher user tier? Show

Confluence Server can be upgraded to a higher user tier at any time. All data is seamlessly upgraded, and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

Please Note: The below prices* are applicable for licenses purchased after 3-Oct-2019. Pricing for licenses purchased prior to 3-Oct-2019 will be calculated using the previous year's list price.

升级到学术级 Server 许可证的费用是上述定价的 50%。

注意:如果您正在使用 Confluence Team Calendars、Confluence Questions 或任何其他商城应用,则应用许可证必须与父产品的用户级别和类型相匹配。例如,一个支持 500 名用户的 Confluence Server 许可证将需要一个支持 500 名用户的 Team Calendars for Confluence 许可证。

Starter 许可证(支持 10 名用户)无法升级。如果您正在使用 Starter 许可证,但想要升级到更高用户级别,您可以根据将要使用 Confluence 的用户数量购买新许可证。

How do I purchase a Server license upgrade? Show

There are two ways to generate a server license upgrade quote:

My.Atlassian Account

When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Data Center Term Licenses

What is Data Center? Show

Data Center is a deployment option providing high availability and performance at scale for your mission critical Atlassian applications. Our Data Center offering is available for Jira, Confluence, and Bitbucket. See our Data Center information page for more details.

Please also see our Data Center FAQ for common questions.