Cloud pricing FAQ

Can I try JIRA Software for free?

Of course! Your first 7 days are on us. Sign up for a new JIRA Software Cloud site and you'll be using JIRA Software like a pro in no time.

If you love it (and we think you will), you can continue using JIRA Software simply by providing us with your payment details.

What is a JIRA Software user?

A JIRA Software user is any user that can log in to JIRA Software. Anonymous users may also be granted access and do not count against license totals.

How is my usage calculated?

You can add and remove users as your team changes. We'll make sure you are charged for the right user tier based on your team size. At the end of each billing month, you will be billed for the following month's subscription based the number of JIRA Software users you have.

Can I pay annually?

Yes, JIRA Software Cloud is also available on an annual subscription plan:

JIRA Software Cloud Annual Pricing ⌄

Users
Price per year
1 - 10 $100
11 - 15 $750
16 - 25 $1,500
26 - 50 $3,000
51- 100 $4,500
101 - 500 $7,500
501 - 2000 $15,000

To purchase JIRA Software Cloud on an annual subscription plan, simply start a free 7-day trial and then contact us. We'd be happy to change your plan to an annual subscription.

What payment options do you accept?

We accept MasterCard, Visa or American Express. For customers on an annual subscription plan, we also accept bank transfers or checks.

What happens if I am not satisfied with my JIRA Software purchase?

If you're not satisfied with any Atlassian product or service, we offer a 30-day money-back guarantee, no questions asked. As proceeds from the 10 user Server licenses are donated to charity, the purchase of these licenses can not be refunded.

What's the difference between Cloud and Server options?

With JIRA Software Cloud, we host and setup your JIRA Software site in the cloud for you. This is generally the best option for teams who want to get started quickly and easily, and for teams who don't want to manage the technical complexity of hosting themselves.

With JIRA Software Server and JIRA Software Data Center, you host JIRA Software on your own hardware and you're able to customize your setup however you'd like. This is generally the best option for teams who want to manage all the details of the setup and don't mind the additional complexity of hosting themselves.

Still have more questions?

Check out our complete JIRA Software Pricing FAQ.

Server pricing FAQ

Can I try JIRA Software for free?

Of course! You can host a fully functional copy of JIRA Software on your own hardware for 30 days for free. Simply download JIRA Software to get started.

If you love it (and we think you will), you can continue using JIRA Software by simply updating your existing instance with a purchased license key. JIRA Software licenses can be purchased online.

What is a JIRA Software user?

A JIRA Software user is any user that can log in to JIRA Software. Anonymous users may also be granted access and do not count against license totals.

Do you offer discounts for academic institutions?

Qualified academic institutions receive a 50% discount on licenses with more than 10 users.

What is included with my license purchase?

We believe the JIRA Software licensing scheme is simple, upfront and equitable.

Our Server licenses entitle you to perpetual use, and include 12 months maintenance (updates/support) starting from the date of purchase. Renewing maintenance is entirely optional.

Data Center is offered on an annual term license that includes updates and support as long as your term license is active. Data Center licenses expire and are not perpetual like our server licenses.

What payment options do you accept?

We accept MasterCard, Visa or American Express. For customers on an annual subscription plan, we also accept bank transfers or checks.

What happens if I am not satisfied with my JIRA Software purchase?

If you're not satisfied with any Atlassian product or service, we offer a 30-day money-back guarantee, no questions asked. As proceeds from the 10 user Server licenses are donated to charity, the purchase of these licenses can not be refunded.

What's the difference between Cloud and Server options?

With JIRA Software Cloud, we host and setup your JIRA Software site in the cloud for you. This is generally the best option for teams who want to get started quickly and easily, and for teams who don't want to manage the technical complexity of hosting themselves.

With JIRA Software Server and JIRA Software Data Center, you host JIRA Software on your own hardware and you're able to customize your setup however you'd like. This is generally the best option for teams who want to manage all the details of the setup and don't mind the additional complexity of hosting themselves.

Still have more questions?

Check out our complete JIRA Software Pricing FAQ.