Bringing order to chaos: The role of the incident commander
What is an incident commander (IC) and why do you need one?
It’s no secret that major incidents have a big impact on a company’s bottom line. Which is why incident management is an essential and ever-evolving part of any ITSM practice. But when an incident strikes, who’s responsible for getting systems back up and running?
The general answer is usually IT or DevOps. But no matter which department or departments handle major incidents, the person at the helm of resolution is typically your incident commander.