Unplanned work is a reality that every team faces–a reality that most often impacts team productivity. With established processes and clear prioritization, development and operations teams can better manage unplanned work while continuing to focus on planned work.
Transitioning and prioritizing unplanned work across different teams and systems is inefficient and distracts from work at hand. However, through raised visibility and proactive retrospection, teams can better anticipate and share unplanned work.
Teams who fully embrace DevOps practices work smarter and faster, and deliver better quality to their customers. The increased use of automation and cross-functional collaboration reduces complexity and errors, which in turn improves the Mean Time to Recovery (MTTR) when incidents and outages occur.