Going beyond agile
DevOps touches every phase of the development and operations lifecycle. From planning and building to monitoring and iterating, DevOps brings together the skills, processes, and tools from every facet of an engineering and IT organization.
Agile methodologies help teams plan and produce by breaking work down into manageable tasks and milestones. Agile relies on sprints, backlogs, epics, and stories to assign work to skilled team members, adjust timelines when necessary, and deliver quality products and services to customers. Read more about agile.
Continuous integration and delivery: Continuous integration and delivery is a cornerstone of DevOps practices that relies on automating the merging and deployment of code. Traditional development methods require engineers to manually update changes in the codebase, with additional manual checks to ensure quality code is ready to ship into production. Deployments are scheduled with weeks- or months-long delays to remove the likelihood of bugs or incidents. DevOps practices remove these delays by automating the merging, testing, and deployment functions. High-performing teams use CI/CD to reduce their deployment frequency from every few months to multiple times each day. Read more about CI/CD.
Git repositories and workflows enable the automation and version control capabilities that are foundational to DevOps practices. Because Git is distributed, operations such as commit, blame, diff, merge, and log happen faster. Git also supports branching, merging, and rewriting repository history, which enables powerful workflows and tools. Read more about Git.
IT service management is the process IT teams use to manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service, which goes beyond basic IT support. ITSM teams oversee all kinds of workplace technology, ranging from laptops, to servers, to business-critical software applications. Read more about ITSM.
Incident management teams respond to an unplanned event or service interruption and restore the service to its operational state. In a “you build it, you run it” model, developers partner with operations to reduce the likelihood of an incident occurring, and also reduce the mean time to recovery when an incident happens. Read more about incident management.