Halp evolved into Jira Service Management. Learn more →

Slack-first ticketing for modern teams

Manage requests and resolve issues faster with a bi-directional sync from Slack to Jira Service Management

Not using Jira Service Management? Get it free

Meet your team where they already work with Jira Service Management’s chat based help desk

Turn messages into tickets

Turn any message into a trackable request using emoji shortcuts or slash commands. No more context-switching or manually capturing requests.

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Manage all your requests in one place

View and manage requests, create custom request types, and report on key metrics from Jira Service Management.

Customizable request types in Slack

Customize and route requests in Jira Service Management. Only show relevant request types in their configured Slack request channels.

Submit forms in Slack
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The second I saw it, I said where do I sign? How do we get this, because this is exactly what I want to do. This is the tool I’ve been wanting since my first day at Slack"

Josh Senick, Senior Manager, Business Technology Operations, Slack


The benefits of conversational ticketing

Jira Service Management chat is a modern, lightweight help desk for Slack and Microsoft Teams

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Automate your day with powerful workflows

Use our workflow engine to automate actions based on ticket fields, forms, keywords, replies, and more.

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Actionable reporting on team performance

Measure ticket volume, response/resolution times, and agent performance.

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Get notified about ticket updates directly via chat

Track ticket progress and update end-users and agents directly in Slack or Teams to ensure fast resolution.

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Capture & answer email based tickets

Manage tickets submitted via both email and chat all in one centralized place.

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Loop in key stakeholders to streamline approvals

Add outside collaborators to a ticket so they can see its history and easily reply for quick approvals.

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Manage and search tickets in your tool of choice

View ticket lists and history, manage admin settings, and reply from an easy to use web interface.

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Customize fields, statuses, and forms

Streamline operations with easily customizable settings that fit your team’s individual needs.

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Improve response times and customer satisfaction

Meet your employees where they already work and automate repetitive tasks to handle requests quickly.

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Empower any team to manage their own requests

Set up queues and route tickets to different teams within your organization.