What is ITSM?
IT service management (ITSM) is simply how you manage the delivery of end-to-end IT services to your customers based on best practices. One of the most commonly adopted best practice frameworks for ITSM is ITIL or IT Infrastructure Library.
What is the difference between ITSM and ITIL? The Information Technology Infrastructure Library (ITIL) is a set of practices for ITSM that focuses on aligning IT services with business needs. ITIL is the most widely accepted approach to ITSM and can help IT organizations realize business change, transformation, and growth.
How to take your ITSM to the next level
We’re obsessed with learning everything we can about IT teams and how they can work better together. Check out ITSM best practices, advice, guides, and all the resources you need to set your team up for success.