Incident management for high-velocity teams
Understanding the key incident response roles and responsibilities
An incident is no time to have multiple people doing duplicate work. It’s also a terrible time to have important tasks ignored, all because everyone thought somebody else was working on it. Incidents are made worse when incident response team members can’t communicate, can’t cooperate, and don’t know what each other is working on. Work gets repeated, work gets ignored, customers and the business suffer.
That’s why effective incident response teams designate clear roles and responsibilities. Team members know what the different roles are, what they’re responsible for, and who is in which role during an incident.
Here are a few of the most common incident management roles. Several of them, like major incident manager, are key to our own incident response strategy.