Back in 2001, Mike and Scott started this global business from Australia with $10,000 on a credit card. They knew that nothing less than legendary service would be needed to be successful. Service is part of Atlassian's DNA.
Since then, Atlassian has grown into one of the most innovative and respected software companies in the world, valued at over $5B today. In the last four years Atlassian has scaled fast, growing from 300 to over 1,500 employees across ten locations and from 13,000 to over 50,000 customers worldwide.
In this section, we focus on how Atlassian does external customer service.
In this webinar, you will learn:
- About our innovative framwork of prevention, self-help, and service that has led to a 32% reduction in support tickets
- How we have a dedicated team that works with our support, product, and engineering teams to prevent future incidents
- How we have created a self-service community that answers 40% of questions within an hour
- How we have set up 60+ automation rules to make our customer service teams more productive
Watch the webinar
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