Best Practices & Trends / infographic

ITSM: not just for IT

Expanding service management from IT to business teams is a hot topic in the IT industry. Within Atlassian,the idea has caught on – and many of our customers are expanding service management beyond IT, too. Check out the infographic below to find out which business teams are leading the way, which ITSM processes are most commonly applied outside IT, and where the push is coming from.

About the author

Christophe Capel

Head of Product Marketing, JIRA Service Desk

I can't dance but I can move and shake. Once an engineer, now an imagineer, I build, create, and generate engagement as Head of Product Marketing for JIRA Service Desk. I've spent the past seven years selling, implementing and marketing enterprise software for tech companies, and bringing products to market faster. I've even helped several of these companies grace the stage to win IT innovation awards (but I still avoid the dance floor). Find me on Twitter! @christophecapel

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