Millions of people book trips using Skyscanner's global search engine. Learn how the Skyscanner squad structure works, and how they improved collaboration between development and IT teams by 2x while improving IT productivity by 44%.
The Defense Media Activity’s Public web program supports more than 10,000 soldiers, sailors, airmen and Marines globally with the ability to rapidly move news, images and video to worldwide audiences via official military websites and the a
In 2015 BAE Systems implemented JIRA Service Desk for 4,700 staff and 250 agents across IT, human resources, and business improvement. Understand the journey from initial pitch to ongoing support, and what your team needs to know for a succ
CSIRO, Australia's national science agency, embarked on a transformation program in 2013 to modernize its service centers. Learn how CSIRO IT team took an agile approach and built a repeatable process using self-service portals that helped
Faced with a challenge of not getting the right information from email exchanges, Sotheby's decided to invest in a new service desk tool. Learn how they use a service desk for anything from hanging a multi-million dollar painting in one of