Discover the secret to legendary IT service

Ever wonder how Atlassian became one of the most innovative software companies in the world? Legendary service, that's how.

The 5 secrets of high-performing IT teams

We profiled 200 teams to see what high-performing IT teams do that others don't. They embrace agile, automation and drive digital transformation.

3 tips to set, measure and report on SLAs

Discover how to set smarter Service Level Agreements (SLAs) with ease and effectiveness.

What is a CIO in 2018?

A CIO should lead digital transformation

Areas of investment for your IT budget

IT budgets are the foundation of delivering fit-for-purpose IT services.

3 ways for self-service success

72% of customers prefer to use self-service support. Meet 3 must-have technologies to give them what they want - knowledge base, online communities, and customer portals.

ITSM service management: not just for IT

Expanding service management from IT to business teams is a hot topic in the IT industry. Check out our infographic for some surprising metrics and trends.

How IT + software teams can work better together

Learn how IT can collaborate with developers to fix root problems with Jira Service Desk and Jira Software.

How Twitter reduced email support volume by 80%

Learn how Twitter got off email support and reduced email support volume by 80%.

The epic story of Skyscanner's service desk

Learn how Europe's #1 flight search engine deals with bugs.

The secret to fast, agile IT service

Watch a panel of IT managers sharing their secrets to success with the Atlassian stack.

How to create a service desk for legal teams

We'll demonstrate how Atlassian’s IT team built a self-service desk for its legal team to maximize its efficiency and add more value to the business.

How to scale support with service desk and KB

Learn how Atlassian's build engineering team use ticketing and knowledge management to scale the support they provide to developers.

How Spotify IT supports a company in hypergrowth

Learn how Spotify scales IT support across a company enjoying phenomenal ‘hypergrowth’.

Service desk trends around the world

Find out what's important for IT professionals working all around the globe in this infographic.

How Skyscanner improved IT collaboration by 2x

Millions of people book trips using Skyscanner's global search engine. Learn how the Skyscanner squad structure works, and how they improved collaboration between development and IT teams by 2x while improving IT productivity by 44%.

How U.S. DoD improved IT productivity in 5 weeks

The Defense Media Activity’s Public web program supports more than 10,000 soldiers, sailors, airmen and Marines globally with the ability to rapidly move news, images and video to worldwide audiences via official military websites and the a

BAE Systems: Tips for a successful service desk

In 2015 BAE Systems implemented Jira Service Desk for 4,700 staff and 250 agents across IT, human resources, and business improvement. Understand the journey from initial pitch to ongoing support, and what your team needs to know for a succ

CSIRO: A repeatable IT process, thanks to agile

CSIRO, Australia's national science agency, embarked on a transformation program in 2013 to modernize its service centers. Learn how CSIRO IT team took an agile approach and built a repeatable process using self-service portals that helped

How Sotheby's uses service desk to sell artwork

Faced with a challenge of not getting the right information from email exchanges, Sotheby's decided to invest in a new service desk tool. Learn how they use a service desk for anything from hanging a multi-million dollar painting in one of

Tips on guerilla marketing your service desk

Want to make your service desk go viral? Get some guerilla marketing tips that can make your service desk adoption increase by 50%.

Graduate from email support

A recent survey conducted by our team found that 70% of IT teams suffer from the "ping pong" effect when using email support. Check out this infographic on how to graduate from email support and slay the queue to get more done.

5 reasons why a service desk tool beats email

Check out five reasons why using a service desk is better than email for IT support

Automation and AI are coming for IT jobs.

Automation will replace 22 million jobs by 2025. What can IT pros do about it?

4 Things Highest Performing IT Teams Do that Others Don't

Atlassian shares 4 things the highest performing IT teams do that others don't

5 ‘soft’ skills for ‘hard-nosed’ IT professionals

5 ‘soft’ skills for ‘hard-nosed’ IT professionals