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Integrate your ticketing and monitoring systems with Jira and Datadog

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Datadog

Datadog is the essential monitoring and security platform for cloud applications.

This tutorial provides step-by-step instructions on how to integrate Jira and Datadog in order to automatically create issues from Datadog alerts and incidents. 

Time:

10 minute read. Complete in less than a day  

Audience:

You currently use Jira and Datadog  

Prerequisites:

You are an existing Datadog customer. Get the Datadog for Jira integration here.

If you’re new to Datadog, get started with Datadog here.

You have a Jira Software account. Get started with Jira here.

Section 1: Integrate Jira and Datadog

Step 1: Configure Jira  

Navigate to your Jira account and click on the settings gear icon. Then select Products.

Jira settings

Under Integrations in the left side menu, select Application links. Enter the URL  https://app.datadoghq.com/ and click Create new link

Create new link

This will prompt you to fill out a form. The Application Name can be set to anything, Application Type set to Generic Application, and Create incoming link checked. Then click Continue.

Create incoming link

On the next form fill in the consumer key, consumer name, and public key with the information listed in the Datadog Jira Integration tile. Once those are filled in, click Continue

Create new link

Step 2: Datadog Configuration  

Within the Jira Integration Tile, enter the URL for your Jira account then click Setup OAuth1.

Datadog configuration

Step 3: Custom Issue Configuration  

Now that Datadog and Jira are integrated, you can create custom issues within Datadog.  

To begin, open up the Jira Integration tile, and click Add Issue. Then, enter a Project Key and Issue Type. Keep in mind, each issue has a unique Project ID – Issue Type combination. You  can also add additional Datadog tags. 

Finally, fill out the Required fields for the issue, and any Other fields.

Custom issue configuration

Section 2: Automatically create issues from Datadog alerts

To automatically have Jira issues created within Datadog alerts, use the @jira- <project_name>-<issue_type> command within the “Say what’s happening” section of the new monitor creation process. 

A new issue is created when this alert is triggered.

The @jira-update command can be used to update existing issues. This command adds a  comment to the Jira issue with the text followed by the @jira-update command.

Automatically create issues from Datadog alerts

Section 3: Create issues with a declared incident

To create a Jira ticket that corresponds to Datadog Incident Management, simply click Create Jira Issue at the top.

Creating issues with a declared incident

Conclusion

Now, you have integrated Jira with Datadog and can automatically create Jira issues from triggered Datadog alerts, and associate a Jira issue with an active incident in a single click. This simplifies your incident response, by combining your monitoring and project tracking solutions. 

Datadog
Datadog

Datadog is the essential monitoring and security platform for cloud applications.


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