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Stay on track: Project documentation with Confluence

브레인스토밍에서는 실제로 좋은 아이디어가 나옵니다

주제 찾아보기

It doesn’t take much for a project to go off the rails. Maybe someone hits “reply all” and you start losing yourself in a tangle of project emails. Perhaps someone forgets to include a project brief which leaves half a dozen remote workers waiting for instructions. And without any real-time project progress visibility, there’s no way to get your bearings.

That may be why 70% of corporate errors arise out of poor communication, according to Gartner research. If your project documentation isn’t intuitive and easy to understand, it leaves everyone feeling out of the loop. Before you know it, you’ve blown past the deadline for the first milestone without any progress in sight.

That’s why you’ll need to create a central project documentation hub for your team. Fortunately, you can use Confluence as your project documentation platform to answer these challenges.

How project documentation in Confluence prevents complexity and keeps your project on track

A project without effective project documentation gets messy in a hurry. The more complex your project is, the more likely it is to go south. According to the Harvard Business Review: “projects are notoriously finicky, and success rates fall precipitously as they become larger, longer, and more complex.”

Think of project documentation as complexity-prevention. Project documentation will give you tools and a platform to address complexity before it infects every aspect of your initiative.

The solution? Use Confluence for your project documentation from the get-go, and let its features manage complexity for you.

Templates to get started

The first challenge is getting things off the ground. So turn to templates for both Confluence pages and spaces to kickstart your documentation and keep things smooth.

Template illustration

Have a unique strategic planning issue? Don’t sweat it. With Confluence, there are hundreds of templates to get you started on whatever your project needs are.

You’ll likely start with space templates, since these are essential for staying organized. You can select the space according to the kind of project you’re documenting, or you can create your own space, customizing parameters for specific teams at your company.

Documentation spaces in Confluence

From there, you can build individual pages within those spaces to divvy up your projects. Let’s explore a few you can employ immediately:

  • Project roadmaps: From the team mission to uploading essential project information files, this template is your tour guide. You can even take it long-term, using individual milestones like Q1 and Q2 to inform every project member which milestones you need to achieve by which dates.
  • Master project documentation: Address the “why” behind your project. What are the pain points the project is addressing? What are the objectives your project should achieve? Then outline the exact stories you want your end-users to experience once you’ve achieved those milestones.
  • Roles and responsibilities: “That wasn’t my responsibility.” Four words to ruin a project. But with the roles-and-responsibilities template, you can assign team members their specific roles. This way, you’ll have everyone on the same page: what you need to achieve, and which people are in charge of getting your project off the runway.
  • Strategic plans: Roll out an executive summary to present the overview of your project to executive leadership. Make sure you’ll have clear answers to questions they’ll ask: like “how we win” and “how we execute.”

Insert page elements to turn the documentation into something polished, robust, and easy to read across team members, stakeholders

Within a specific Confluence page, you can insert unique elements (like action items within a checklist, or code snippets for developers) to better organize every idea. The result: your documentation isn’t just a handy reference doc. It’s something far more polished, robust, and easy for every stakeholder to use.

What page elements can you work with? You’ll have plenty of options:

  • Action items use “@” mentions to tag a specific user for a follow-up. This mention then shows up as a checklist item under that user’s profile, which makes each day’s tasks easy to monitor—as well as highly collaborative.
  • Code snippets let you format the source code with numbered rows and syntax highlighting—all based on the language you choose to employ.
  • Dates can stand out from the surrounding context with unique highlights, which helps place emphasis on key project milestones.
  • Dividers insert horizontal lines to distinguish between sections and keep your documentation easier to scan.
  • Expanders allow you to collapse/expand different sections, which is great for keeping essential information without letting too much text dominate a page.
  • Headings not only delineate between sections, but allow you to construct a dynamic table of contents overview for the entire page.
  • Panels are easy-access, pre-built elements for specific sections like warnings, highlights, and notes, which let you call out key points.
  • Quotes differentiate between normal content and when you’re referencing someone else’s work.

Not only are these elements useful, but they’re easy to incorporate: just type “/quote,” for example, and you’re instantly formatting a new quote. The result: a finely-polished project documentation page that’s easy to read, digest, and scan—while keeping all team members in the loop.

Documentation table plan

Collaborative features for editing, comments, and feedback

“Too many cooks in the kitchen spoils the dish.” But a project may need all sorts of cooks.

The problem isn’t how many cooks you have; it’s the complex communication. If every email distraction or Slack notification throws off 23 minutes of work time, these wayward issues can lead to project delays.

The solution is to do everything within Confluence. Editing, comments, feedback, and questions should all go to the same place. If a user has a question about a project within Confluence, turning to their email inbox for an answer creates unnecessary busy work. It also means you’re losing track of key project details that might be exchanged in those email threads. When you search for them within your project management platform, those details are lost.

Confluence comment

Confluence fixes this problem by bringing teams together in a document editor every user can view in real-time. You can work together in realtime or handle it in different time zones. Comment on pages or internal blog posts with pages and inline comments, for example. You’ll keep the team on the same page with a single source of truth for connecting on the project—no extra applications or lengthy email threads necessary.

Tracking progress with Jira

Integrate Confluence and Jira, and you’ll have something like a superhero crossover movie working in your favor. You can stack your superpowers using both tools without losing the advantages of either tool.

Jira’s features for helping your team track project work—including Epics for creating timelines, powerful agile scrum boards for separating to-do tasks from in-progress tasks, and generating reports and insights so you can see where you’re falling behind—are invaluable. But pair them with Confluence and you’ve got project documentation that can do even more.

For example, you can create an embedded Confluence page within Jira without leaving the project. Once again, this keeps the entire team on the same page—in this case, literally. And if there are issues that you need to resolve within Jira, you can add Confluence pages for the same reason.

Or you can use Confluence timelines with Jira. Insert a Jira timeline macro and you’ll seamlessly import an existing project’s timeline to your Confluence Cloud page. These timelines are easy to read, clearly define your milestones, and give you a bird’s-eye view of your project status.

You can also create Jira reports from within the Confluence cloud, keeping your Confluence project documentation on pace with everything happening within Jira. If a specific milestone is a few days behind, your report will let you know.

Use page history for any “oh no” moments

“Hold up.”

Two of the most fearsome words in project management. Everything is ticking along smoothly, the momentum of your project is starting to move downhill, and someone notices a bug or requests a quick revision.

Suddenly that schedule isn’t looking so attainable.

Of course, changes and revisions are just par for the course for any meticulously planned project. The key is to keep them contained to each specific milestone. Otherwise, changes and revisions become more than tweaks: they become complications that can leak out into the rest of the project and create all sorts of unnecessary distractions.

페이지 이력

Confluence’s page history and page comparison views are great for getting tabs on all the changes in your project. Simply slide over to the specific page, click “More Options,” then view “Page history.” You’ll get a cavalcade of project management features:

  • Version history: As with tools like Google Docs or Dropbox, you can check a “version history” if there’s a page you want to revisit. If you find your team over-editing an issue until it’s too well-done instead of medium-rare, you can simply click the version and see if it’s the one you want.
  • 게시 날짜: 이 날짜는 프로젝트 기록 내의 특정 시간을 참조하는 데 도움이 됩니다. 마음에 드는 버전이 있으면 게시 날짜를 검토하여 올바른 버전을 선택했는지 확인하세요.
  • 변경한 사용자: 최신 버전을 변경한 작성자를 확인합니다. 어떤 것을 왜 수정했는지 질문해야 할 수도 있습니다.
  • 댓글: 프로젝트 문서를 수정하는 사용자는 자신의 사고 과정을 상황에 맞게 설명하기 위해 댓글을 추가할 수도 있습니다. "최종 변경"이었습니까? "검토"한 것입니까? 특정 사용자에게 핸드오프하고 있습니까? 댓글을 추가하면 변경 사항을 검토하는 모든 사용자가 문서 기록을 명확하게 파악할 수 있습니다.
  • 작업: 이전 버전을 복원하거나 더 이상 필요하지 않은 버전을 삭제할 수 있습니다. 타임머신과도 같으며 프로젝트 문서를 모든 것이 더 깔끔하고 체계적이었던 때의 페이지로 바꿀 수 있습니다. 아니면 "삭제" 도구를 사용하여 더 이상 필요하지 않은 버전을 삭제할 수 있습니다.

프로젝트 문서를 깔끔하게 유지하는 주요 습관

청결함은 신성함에 버금간다는 옛말이 있습니다. 프로젝트 문서에도 같은 논리가 적용됩니다. 깔끔할수록 더 좋습니다. 마일스톤을 식별하고 관련 프로젝트 파일을 찾고 목표 대비 진행률을 추적하는 것이 쉬울수록 프로세스가 더 원활해집니다.

그러나 Confluence 프로젝트 문서는 도구일 뿐입니다. 프로젝트 문서를 일관성 있게 유지하려면 모든 프로젝트 문서에 대해 좋은 습관을 들이는 것이 좋습니다.

  • 명명 규칙을 표준화하세요. Confluence 프로젝트 문서는 많은 성과를 거둘 것입니다. 하지만 한 파일의 이름을 "프로젝트 동영상 #1", 다른 파일의 이름을 "웹 세미나 v02.B"로 지정하면 Confluence에서 모든 것을 모니터링할 때 얻을 수 있는 이점 중 일부를 잃게 됩니다. 모든 관련 파일에 대해 설명을 포함한 일관된 명명 규칙을 사용하여 검색을 더 쉽게 만드세요.
  • 레이블 및 설명을 최대한 활용하세요. Confluence의 페이지 기록은 이전 프로젝트 문서 단계를 살펴보고 진행률을 모니터링하는 데 유용합니다. 하지만 레이블을 정확하게 지정하지 않으면 이전 문서를 검토할 때 추가 선별 작업이 필요합니다.
  • 체계화된 페이지 트리로 프로젝트 및 팀 스페이스를 깔끔하게 유지하세요. 팀이 협업하는 경우 모든 변경 사항을 놓치기 쉽습니다. Confluence는 체계화된 페이지 트리로 프로젝트 및 팀 스페이스를 깔끔하게 유지하여 모든 변경 사항 및 피드백을 쉽게 탐색할 수 있습니다.

Confluence 프로젝트 문서로 프로젝트를 지속적으로 순조롭게 진행

지도는 실제 사진만큼 정확하지는 않습니다. 하지만 프로젝트를 진행하려는 경우 모든 단계에 대한 유용한 지도가 있으면 앞으로 나아가는 추진력을 유지할 수 있습니다. Confluence 프로젝트 문서 기능을 최대한 활용하면 작업 완료라는 하나의 비전 아래에 팀을 통합하는 데 필요한 모든 것을 갖추게 됩니다.

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