A manager’s guide to improving on-call
How to speed up incident resolution, create a scalable on-call practice, and create a friendly on-call culture
Just like emergency rooms require on-call schedules for doctors to handle health emergencies, DevOps teams need them to efficiently respond to software and system issues that impact performance, deployment, and availability.
But developing an on-call practice is easier said than done. Being on-call can be a daunting and disruptive experience for employees. Finding the right balance of coverage, scalability, and quality of life for the team is an ongoing challenge.
As best practices shift and companies grow, the most agile, high-velocity teams are implementing—and succeeding with—new approaches.