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Purchasing & Licensing FAQ

Fontos változások a Server és Data Center termékeinkben
Leállítottuk az új Server-licencek értékesítését, és a Server termékek támogatása 2024. február 2-vel véget ér. A Data Center megoldásokhoz további kulcsfontosságú fejlesztéseket tervezünk. Nézd meg, hogy mit jelent mindez számodra!

Trials

Can I trial a product for free before purchasing it? Show

We offer fully functional trials of our cloud products and plans. Cloud Standard can be trialed for 14 days, and Cloud Premium/Cloud Enterprise can be trialed for 30 days. When your trial expires, you can continue using the product by adding a credit card to my.atlassian.com. Should you opt to discontinue the use of our cloud services, we offer full refunds during the first month of paid service following the end of the trial, if you decide it's not for you. After the first paid month, we are unable to offer refunds or exchanges. If you choose to not add a credit card at the end of your 14-day Standard trial, your site will automatically be downgraded to a Cloud Free plan.

Please note: Although our cloud trials include access to Technical Support, we do not provide data backups for trials, only for monthly and annual subscribers. Financially-backed SLAs will not be supported during Cloud Premium trials.

Self-managed Data Center products can be trialed for 30 days before purchase, allowing you to see and use Atlassian products before you buy. All self-managed trials are fully functional; what you use during your trial is what you'll get when you buy. See our Data Center page to begin your trial.

Free cloud migration trials

If you’re an existing server or Data Center customer, we also offer free cloud migration trials that match the remaining duration of your maintenance/subscription and user tier (up to 10,000). Our free cloud migration trials follow the same terms as a standard cloud trial but offer self-managed customers the opportunity to explore, test, and migrate to cloud over time—at no extra cost. Learn more.

Marketplace apps

You can trial any Marketplace app (cloud or Data Center) free for 30 days. App trials must be initiated by the cloud site admin or Data Center Atlassian administrator.

For monthly cloud subscriptions, once the trial period ends, the cost of the app is automatically included in your next bill unless manually deactivated. Cloud subscriptions billed annually will require a manual quote and purchase to retain functionality beyond the trial period.

Data Center apps must be purchased at the same user tier as the parent Data Center license. The app will only function if its license matches or exceeds the tier of the parent product – even if only some of your licensed users need to use the app. For additional questions, see our FAQ on Marketplace apps.

How do I extend my trial? Show

To have your cloud trial extended, please contact our Customer Advocate team with your site URL and we'd be happy to assist.

New Data Center trial licenses can be generated within my.atlassian.com. After logging in, select New Trial License, followed by the product you'd like to try. Please note, you'll need your Server ID to generate a trial license key.

Pricing and Discounts

How much do Atlassian products cost? Show

Current pricing information is always available on our product pages:

To get an idea of what your monthly or annual cloud cost would be, take a look at our Cloud Calculator.

If you’re an existing server customer interested in migrating to cloud, we’ve built a personalized calculator to give you a side-by-side view of costs based on the server products you own.

What training solutions are available? Show

Atlassian offers instructor-led training courses for Jira, Confluence and Dev Tools. Each course is delivered in our virtual classroom (via WebEx) either privately or publicly. See our Training page for further details.

Does Atlassian offer any discounts? Show

Our cloud plans start free for up to 10 users/3 agents, and grow with you as your team scales. Our Standard and Premium cloud plans can be trialed for free at any time.

We offer special pricing to registered charitable non-profits, collegiate-level or higher academic institutions, Open Source projects, and certified Atlassian Partners. See below for details.

Those interested in migrating from an existing server installation to cloud or Data Center may be eligible for our cloud loyalty discounts or our Data Center loyalty discounts.

Do non-profits receive special pricing? Show

Atlassian is happy to provide cloud subscriptions at 75% off the list price to registered charitable non-profit organizations that are non-government, non-academic, non-commercial in nature, non-political, and have no religious affiliation. Please note that Community cloud pricing includes Atlassian core products and apps, and third-party Marketplace apps. This offer does not include Bitbucket, Statuspage, Trello, Opsgenie, or Jira Align.

Atlassian also offers free Data Center (self-managed) licenses for registered charitable non-profit organizations that are non-government, non-academic, non-commercial in nature, non-political, and have no religious affiliation.

We also offer free subscriptions to Atlassian Access for qualifying charitable non-profit organizations, which offers enterprise-grade security and centralized administration across all your Atlassian cloud products.

You can apply for Community Licenses by completing our Community License Request Form.

Do academic institutions receive special pricing? Show

Qualifying collegiate-level or higher academic institutions can receive 50% off list price for Atlassian products. Qualifying academic institutions include:

  • Educational institutions: Collegiate vocational schools, junior colleges, colleges, universities, or scientific or technical schools that are accredited by a national accrediting agency.
  • Collegiate-level or higher administrative offices & boards of education: Provincial, district, regional, national, and state administrative offices and authorities of the Educational Institutions defined above.
  • Public libraries
  • Collegiate-level or higher home-school programs
  • Research institutes that are affiliated with an accredited university.
  • Teaching hospitals that are affiliated with an accredited university.
  • Training and teaching organizations that are accredited by a statutory government qualifications body.

Proof of accreditation or affiliation may be required when ordering an academic license or subscription. Select Academic Pricing when building your cart or quote to have our team review your order.

We also offer free subscriptions to Atlassian Access to qualifying collegiate-level or higher academic institutions, which offers enterprise-grade security and centralized administration across all your Atlassian cloud products.

If you’re an existing server license holder, you can use our personalized cost calculator to easily compare your costs in cloud vs. server.

Do governmental entities receive special pricing? Show

We do not offer special pricing to governmental entities – all governmental entities are required to purchase commercial licenses or subscriptions.

For United States Federal, State, and Local governmental entities, we work with Atlassian's Government Aggregator, Carahsoft.

You can contact Carahsoft at atlassian@carahsoft.com or visit http://www.carahsoft.com/atlassian.

Do Open Source projects receive special pricing? Show

Atlassian offers cloud products for free to the Open Source community. You can get more information on the Open Source License program and apply for licenses here.

Do educational classrooms receive special pricing? Show

Atlassian is proud to offer Classroom cloud licensing at 75% off list price to qualifying higher education institutions.

Please note that Classroom cloud pricing includes Atlassian core products and apps and Statuspage. Classroom pricing does not include third-party Marketplace Apps, Trello, Opsgenie, or Jira Align.

Apply for Classroom cloud by completing our Classroom Request Form.

For Bitbucket Cloud, we offer free subscriptions to qualifying higher education institutions. Apply by completing our Bitbucket Cloud Academic Application.

Do resellers receive special pricing? Show

Atlassian does not offer special pricing for resellers. We only offer special pricing to official Atlassian Partners.

Ordering

How do I purchase Atlassian products? Show

Cloud products are sold either monthly or annually. To get started, create a cloud site. To renew automatically each month, navigate to Site Administration > Billing > Billing Details. Follow the on-screen instructions to add credit card details or link a PayPal account. To sign up for annual cloud renewals, contact our Customer Advocate team to request a quote.

Data Center products can be quoted and purchased directly from our online shopping cart.

If you're a reseller, check the box marked "I am a reseller purchasing on behalf of my customer" during the checkout process.

How do I create a quote? Show

To create an obligation-free quote for Data Center, use our Quote & Order Form which allows you to pay for the product immediately or save a price quote for later. Only quotes created through our online form are considered valid, screen prints of the shopping cart are not the same as an official quote.


Once your quote has been created, you'll receive a copy via email. You can also access your quotes directly from my.atlassian.com.

How do I pay an outstanding quote? Show

You can pay an outstanding quote by credit card or PayPal using our secure online payment form, or by bank transfer, check, ACH, or Net-30 terms (when applicable). Complete payment details can be found on the first page of your Atlassian quote.

How do I submit a Purchase Order (PO number) to Atlassian? Show

Begin by creating a quote from our secure online Quote & Order Form. On the final confirmation page, check the PO number box to add your PO number. The PO number will appear on your quote or invoice (valid for 30 days). If you already have a quote or invoice, you can update the quote or invoice through my.atlassian.com via the Orders tab.

Atlassian is happy to reference a PO number on a quote or invoice for your internal tracking and record keeping. However, we do not accept purchase orders as a form of payment nor the terms and conditions commonly associated with purchase orders.

Can I request a quote or invoice in a currency other than US dollars? Show

We can generate quotes in US dollars (USD), Australian dollars (AUD), and Japanese yen (JPY), however, AUD and JPY are reserved for customers in Australia and Japan, respectively.

We calculate all the prices in a currency other than USD using an exchange rate that includes a currency fluctuation margin.

Please note the following restrictions:

  • We are unable to issue quotes or invoices in a currency other than USD for orders including Bitbucket Cloud, Trello, Opsgenie, Statuspage, and Jira Align.
  • We are unable to issue quotes or invoices in Australian dollars for orders containing cloud products or Marketplace apps.
Are there any applicable taxes? Show

Atlassian is an Australia-based company. As such, Atlassian must collect GST from all Australian-based customers. Atlassian will collect VAT from customers within the European Union who have not supplied a valid VAT ID, in accordance with EU tax legislation.

Tax Treaties: As an Australian company, Atlassian is exempt from withholding taxes in some countries like the United States. For compliance reasons, U.S. customers may wish to obtain a copy of the W-8BEN-E form; or for non-U.S. customers, the Australian Taxation Office Certificate of Residency for Atlassian.

Prices may be affected by organizations based in countries that do not have an income tax treaty with Australia and are therefore required to impose withholding taxes. If this applies to you, Australian taxation law requires us to provide proof of tax withheld. As such, we will require documentation from you which states the amount of tax withheld (your tax office should be able to supply the relevant documents). Contact our Customer Advocate Team to discuss the potential implications.

Can I make changes to a quote? Show

Quotes for cloud or Data Center cannot be edited once created. Please contact us for any quote revisions.

Payments & Refunds

Which payment methods are accepted, and what are your payment terms? Show

Atlassian accepts the following payment methods:

Credit card* — (MasterCard, Visa, or American Express) via our secure Quote & Order Form. We cannot accept credit card payments for AUD orders. Unfortunately, we're unable to accept payments via Discover cards.

PayPal* — Can be used for automatic renewals of our cloud products, and payments for Atlassian quotes.

Bank transfer — Can take up to 7-14 business days for bank transfers to clear through our banking facilities. You can email your remittance advice to remittance@atlassian.com.

Mailed check — Can take up to 7-14 business days to be received and processed by our financial institution. We cannot accept checks for AUD orders.

ACH (Automated Clearing House) - Can take up to 5-7 business days to process.

Net-30 Terms - Net-30 payment terms are available on Data Center and annual cloud subscription orders of $10,000 or more.

*Credit card or PayPal is the only acceptable form of payment for monthly cloud subscriptions.

Please note that we are unable to issue quotes or invoices in Australian dollars (AUD) for orders containing cloud subscriptions or marketplace apps.

How do I add my PayPal account to my cloud site? Show

To add PayPal as your payment method for your monthly cloud subscription, follow the instructions below:

  1. Log into your cloud site as an Administrator, and select the Settings icon, followed by Billing.
  2. Select Billing Details. In the Payment Method section, click the Pencil icon to edit the preferred payment method.
  3. Click Pay with PayPal to connect your PayPal account.
I'm in Europe. Will your bank transfer details work? Show

The number we provide in the quote or invoice can be used as the "IBAN" for your bank transfer. It may also be worthwhile to let your bank know that this is a US Dollar account and that the alpha-numeric number has been supplied and verified by our bank's international payments team.

I've paid my quote - when will my cloud subscription or Data Center licenses be available? Show

For cloud subscriptions, all changes to products/user tiers/subscription periods will become available as soon as payment is processed. This will be reflected in my.atlassian.com.

Data Center license keys will be available in my.atlassian.com as soon as payment is processed.

Can I get a refund? Show

Refunds for cloud subscriptions are available within the first paid month after the trial period for monthly subscriptions, and within 30 days of payment for annual subscriptions. After these periods we cannot offer refunds. If you'd like to cancel your cloud trial, see Cancellations & Refunds.

Data Center licenses can be refunded within 30 days of the original purchase.

Can I sign up for automatic renewals? Show

Yes! Follow the instructions below to enable automatic renewals for your cloud or Data Center products.

Cloud

Please note that cloud subscriptions that renew monthly are set up for automatic renewals by default.

To enable automatic renewals for your annual cloud site, you'll need a renewal quote on file. Renewal quotes for annual cloud subscriptions are sent to the billing contact on file 60 days prior to renewal.

Once a renewal quote has been created, the billing contact on file will be able to log into my.atlassian.com and select the Orders tab to view the quote. Click Pay next to the annual renewal quote. The option to enable Auto-Renew is available upon payment of the quote. Once paid, the subscription will be moved to automatic renewals.

Data Center

Within the billing contact's my.atlassian.com account, automatic renewals can be enabled by selecting the license in question, followed by Turn Auto-Renew On. Once payment details have been provided, select Save Auto-Renew Settings.

The automatic renewal will be processed on the expiration date of your license.

Taxes

Why are you applying US sales tax to my order? Show

We only apply US sales tax to orders addressed to billing customers based in the US States and territories listed below.

Please contact us with your exemption documentation (linked below) and quote number (AT-XXXXXXX) if you are eligible to claim a sales tax exemption in relation to your existing order.

Where available, Atlassian recommends providing blanket certificates (to cover all orders) that remain in place until revoked in writing or by a tax authority.

US State Date Registered Exemption Form
Maryland 1-May-2021

Maryland Sales Tax Exemption Certificate

Iowa 1-Sept-2020

Iowa Sales Tax Exemption Certificate

Tennessee 1-Jan-2020

Tennessee Exemption Form

Kansas 1-Feb-2020

Kansas Exemption Form

Puerto Rico 1-Sept-2019

Commonwealth of Puerto Rico

New Mexico 1-Sept-2019

New Mexico Taxation & Revenue

Idaho 1-Sept-2019

Idaho State Tax Commission

South Carolina 1-Mar-2019

South Carolina Department of Revenue

West Virginia 1-Jan-2019

West Virginia Department of Revenue

Louisiana 1-Jan-2019

Louisiana Department of Revenue

Nebraska 1-Jan-2019

Nebraska Department of Revenue

Maine 1-Oct-2018

Multistate Tax Commission

Indiana 1-Oct-2018

Indiana Exemption Certificate

Wyoming 1-Oct-2018

Wyoming Department of Revenue

Mississippi 1-Oct-2018

Mississippi Department of Revenue

Kentucky 1-Oct-2018

Kentucky Department of Revenue

Wisconsin 1-Oct-2018

Wisconsin Department of Revenue

Hawaii* 1-Oct-2018

Excise Tax Exemption Form

Alabama 1-Jun-2018

Alabama Department of Revenue

Connecticut 1-Apr-2018

Connecticut Department of Revenue Services

Vermont 1-Dec-2017

Vermont Department of Taxes

Michigan 1-Sept-2017

Michigan Department of Treasury

Minnesota 1-Sept-2017

Minnesota Department of Revenue

Pennsylvania 1-July-2017

Pennsylvania Department of Revenue

Utah 1-June-2017

Utah State Tax Commission

Rhode Island 1-May-2017

Rhode Island Department of Revenue

South Dakota 1-May-2016

South Dakota Department of Revenue

Ohio 1-Aug-2015

Ohio Department of Taxation

Arizona 1-Aug-2015

State of Arizona Department of Revenue

North Carolina 1-May-2015

North Carolina Department of Revenue

Illinois 1-April-2014

Illinois Department of Revenue

Massachusetts 1-April-2014

Massachusetts Department of Revenue

New York 1-April-2014

The New York State Department of Taxation and Finance

Texas 1-April-2014

Texas Comptroller of Public Accounts

Washington 1-April-2014

Washington State Department of Revenue

Washington D.C. 1-April-2014

The District of Columbia Office of Tax and Revenue for an organization-specific exemption certificate

*General Excise Tax in Hawaii

If your purchases are US sales tax exempt, contact us with your valid exemption documentation and your quote/order number (AT-XXXXXXX) to avoid being charged US sales tax on future orders.

Sales tax was applied to my order, however, I can now supply valid exemption documentation covering the period of the purchase. How can I obtain a refund for the sales tax portion of my payment? Show

Generally, US sales tax will be applied to all taxable orders where valid exemption documentation has not been provided to Atlassian.

If you can supply valid exemption documentation covering the period of the purchase, contact our Customer Advocate Team to arrange for the refund of your purchase within 30 days of payment.

After that time, you may contact your local state tax authority or amend your sales tax return to obtain a refund directly from your local revenue authorities. We are unable to provide tax refunds outside of our 30-day refund policy.

I'm a Reseller located in a taxable US state, but I'm buying on behalf of a customer who is not located in a taxable US state. Will US sales tax apply? Show

For Reseller or Partner orders, the application of the US sale is based on the location of the Reseller/Partner and not the location of the customer or technical contact. If a valid reseller exemption certificate has not been supplied at the time of order, then US sales tax will automatically be applied to the order.

Why are you applying VAT, JCT, GST, PST, or QST to my order? Show

VAT

In accordance with EU, Iceland, Norway, Turkey, South Korea, and Taiwan VAT legislation, VAT will be applied only to orders in those countries where exemption documentation or a valid VAT ID has not been supplied at the time of payment.

The VAT in other countries such as Switzerland, South Africa, and Russia are applicable on all taxable sales where valid exemption documentation has not been provided to Atlassian prior to payment.

*Please note that there are no VAT exemptions for customers located in Russia.

JCT

In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. Contact us with your VAT ID/exemption documentation and quote number if you would like to apply a VAT ID or exemption status to an existing quote.

GST

In accordance with Indian service tax legislation, service tax will be applied only to orders where a valid Permanent Account Number (PAN), Corporate Identification Number (CIN) or Service Tax registration number has not been supplied at the time of payment. Australian customers are subject to 10% GST.

PST

In accordance with Canadian tax legislation, provincial sales tax (PST) will be applied only to orders from provinces where exemption documentation has not been supplied at the time of payment. Beginning April 1, 2021, Atlassian will collect 7% tax on orders from British Columbia, and 6% tax on orders from Saskatchewan.

QST

Atlassian, as a foreign specified supplier of electronic services, is required to collect 9.975% QST on sales made to consumers in Quebec. Business customers registered under the general registration system will not be able to recover QST paid on orders from Atlassian. That said, business customers need to provide their QST number to not be charged QST on their orders.

The VAT/JCT/GST/PST/QST on my quote is shown in US Dollars. Where can I find the equivalent tax in my local currency? Show

The equivalent tax in Euros / Norwegian Krone / Icelandic Krona / South Korean Won / Japanese Yen / Turkish Lira / South African Rand / Russian Ruble / Canadian Dollar / Singaporean Dollar / Saudi riyal will be displayed on the final invoice, which will be issued after full payment has been received.

This is because exchange rates fluctuate constantly and the equivalent tax in the non-USD currency cannot be determined until receipt of payment.

I'm a reseller location in a taxable country, but my customer is not located in a taxable country. Will tax apply? Show

For most reseller or Partner orders, the application of the tax is based on the location of the reseller/Partner, and not the location of the customer or technical contact. If no valid exemption documentation has been supplied at the time of order, the tax rate of the reseller's/Partner's country/state will be automatically applied to the order.

For reseller or Partner orders where the customer's bill to address is in British Columbia (BC) and Saskatchewan (SK), PST will be applied based on the customer's ship-to/technical contact address. Resellers or Partners must have a valid PST number in the Tax ID field of the billing contact for resale exemption.

How do I update my VAT/PAN/CIN/PST/QST/GST ID/registration number? Show

Visit your Atlassian account profile page. Enter your VAT Number, PAN, CIN, PST, QST, or GST registration number in the Tax ID section of "Your Personal Info" and click Save.

*Please note, this is not applicable to JCT, or customers located in Russia.

How do I submit my tax exemption documentation? Show

Contact us with your exemption documentation and quote number if you'd like to apply your tax exemption status to an existing quote.

*Please note, this is not applicable to JCT, or customers located in Russia.

Software Maintenance & Support

What kind of support does Atlassian offer? Show

Atlassian offers tiered Support for our cloud and self-managed products. See our Support Offerings page for detailed information.

What are the benefits of renewing software maintenance? Show

Renewing your software/subscription maintenance will ensure your continued access to the following benefits:

Legendary Support

You'll continue to receive Atlassian's legendary support. Atlassian's support is available via our online support system.

Software Updates

Our products continue to evolve via frequent and significant updates. If you're after new features and ever-improving usability, active software maintenance ensures you continue to receive all the latest software updates*.

*Cloud does not require manual software updates, while self-managed installations do.

Peace of mind

If your team depends on our products for many of its day-to-day activities, having a guaranteed direct line of contact with a committed support team offers fantastic peace of mind. Renewing ensures that the privileges of software maintenance continue uninterrupted.

Please note: Cloud and Data Center require active maintenance, while server products do not. Server maintenance renewals are optional, however, active maintenance is required to receive product updates and technical support.

When does self-managed software maintenance start? Show
  • New license: Your 12/24-month software maintenance period will commence from the date of payment confirmation.
  • Upgrade: Software maintenance will commence from the date of payment confirmation.
  • Renewal: Software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.
What happens when the included self-managed software maintenance ends? Show

For server licenses, after the first 12/24 months, your software maintenance will expire and you will no longer be able to receive technical support or software updates. As all server licenses are perpetual, you can use your software into perpetuity. This means the server product will continue to operate in its current state after the maintenance period expires. With the recent end-of-sale of our server products, server software maintenance renewals can be purchased through February 23, 2023.

For Data Center licenses, after the first 12/24 months, your software maintenance will expire and your installation will become read-only. To ensure that your Data Center maintenance doesn't lapse, enroll in automatic renewals in my.atlassian.com.

Please note: Maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased.

Can maintenance or subscription dates be co-termed/synchronized? Show

Cloud subscriptions can be co-termed to match the end-date of other cloud subscriptions as long as one subscription is renewed or purchased for a minimum of 12 months.

Data Center licenses can be co-termed to one another as long as at least one line item on the order is purchased or renewed for a minimum of 12 months.

Cloud and Data Center cannot be co-termed to each other.

How can I purchase a server or Data Center maintenance renewal? Show

Software maintenance for self-managed licenses can be renewed in my.atlassian.com; all that's needed is the Support Entitlement Number (SEN) and the email address of any current contact for the license being renewed. To order a server product software maintenance renewal, visit our Quote & Order Form and click the Renew tab*. In the Renew tab, you can renew a product that you are associated with or provide us with the details of the product you wish to renew.

To request a quote from my.atlassian.com:

  • Log in to my.atlassian.com.
  • Click the arrow next to the Atlassian product being renewed. Your product management screen will appear.
  • In the Actions section click Renew.
  • Check the box next to the product(s) you'd like to renew. Click Add to Cart.
  • Review the cart and click Check Out or Save this as a quote.
  • Complete the Licensee and Organization Details and click Continue
  • Select your preferred payment method. If you'd like, check the box to have your product(s) automatically renew.
  • Click Continue. Confirm the order details, and click Submit.


The quote or purchase confirmation will be sent to the named billing and technical contact(s).

*Pricing for software maintenance may be reviewed from time to time. For products whose maintenance is based on an old licensing model, which is no longer available, you will be quoted at the current renewal pricing. At our sole discretion, we may offer a limited-time grandfathering program for server products (not hosted) that we would announce to all customers holding licenses that experienced a change.


**With the end-of-sale of our server products, server licenses can be renewed no further than February 2, 2024.

Licensing

What is the user limit for Atlassian products? Show

Cloud

On the Standard and Premium plans, you may license up to 10,000 users per product for Confluence, Jira Work Management, and/or Jira Software. For Jira Service Management Cloud, you may license up to 5,000 Agents. There is no limit on the number of Jira Service Management "customers." On the Cloud Free plan, you may license up to 10 users (Confluence, Jira Work Management, Jira Software) and 3 agents (Jira Service Management). There is no limit on the number of Jira Service Management "customers" on the Cloud Free plan.

Cloud Enterprise allows for up to 10,000 users per product (20,000 users currently in Early Access). For more information about Cloud Enterprise, please contact us.

Data Center

Jira Software Data Center, Jira Service Management Data Center, Confluence Data Center, and Crowd Data Center all allow for an unlimited number of users. Bitbucket Data Center allows up to 30,000 users. Learn more on the Data Center Pricing & Licensing FAQ.

How are users counted in Atlassian licenses, as named or concurrent? Show

A user is, by definition, an account with the permission to log into the application. A named user with this permission is counted towards the user limit, whether logged in to the application or not. Only one individual, a named person, is permitted per product login. Multiple people cannot share a product login. Our licensing model is not based on concurrent users.

  • For cloud customers, see Section 2.5 of our Cloud Terms of Service
  • For server and Data Center customers, your license rights in Section 3.1 of our Software License Agreement are subject to your applicable Scope of Use, and your Scope of Use is tied to the number of unique Authorized Users you have purchased
How does a change in user count/tier affect my pricing? Show

Cloud products renewing monthly are priced based on the exact number of users licensed. This means that any change to the number of users will affect the renewal pricing for the product in question. Users can be added or removed by a Site Admin at any time.

Cloud/Data Center products renewing annually are priced based on a distinct user tier, which allows flexibility within a pre-determined user threshold. For example, a 500-user Confluence Cloud subscription allows you to license any number of users up to 500 total without affecting your overall renewal price.

You can manage your users and check current usage from your site’s Administration panel.

Where do I find my product license keys? Show

When you purchase a new self-managed license or renew/upgrade an existing self-managed license, a new license key is added to the billing & technical contact's my.atlassian.com account.

Can I purchase a Marketplace app at a user tier other than that of the parent product? Show

All Marketplace apps must match (or exceed) the parent product's user tier.

What are developer licenses? How are they used? Show

Developer licenses are available to existing commercial and academic self-managed license holders (not available for cloud) who wish to deploy non-production installations for use in testing and development of the Atlassian software (e.g. version upgrades, customizations to the software, etc) that should not be done on a live production environment.

Developer licenses can also be used for non-production installations of the software deployed on a cold standby server.

This license is provided free of charge and the maintenance expiration of this license will be synchronized to the maintenance expiration date of your product.

The technical contact for the license can generate a developer key by following these steps:

  1. Log in to my.atlassian.com.
  2. Click the Atlassian product in question - your account management screen will appear.
  3. In the Actions section click View Developer License.
  4. Review the Developer License agreement and click View. A license key will be presented. Copy and paste this key into your development server.

You may generate more than one license key if running multiple pre-production servers, e.g. development, testing, and QA, servers.

Can I combine multiple licenses to increase the number of users for a single environment? Show

Self-managed product licenses cannot be combined to increase the number of users for a single environment. To increase the number of users, you will need to obtain an upgrade to a higher user tier.

Managing My Account

How do I change the email address in my.atlassian.com? Show

All my.atlassian.com accounts use your Atlassian account email address for the username. You can update your email address via the Change Email page on id.atlassian.com.

If you have licenses attached to your existing account, they will be transferred over to your new email address after a successful change.

How do I update the billing and technical contacts for my Atlassian products? Show

To add a billing or technical contact, any existing billing or technical contacts can log into my.atlassian.com, select the product or subscription in question, and enter the email address of the new contact. If the new contact does not have an Atlassian Account, you will be prompted to enter a few additional details.

To establish a new primary billing or technical contact, the new contact will need to log into my.atlassian.com and select Make Primary. The existing primary contact will then be demoted to a secondary contact and can be removed if needed.

Within your cloud site, any SIte Admin will be able to make themselves a billing contact by navigating to Site Administration > Billing > Overview and selecting Make Me A Billing Contact.

If you have any questions about the contacts on file for your license or subscription, contact our Customer Advocate Team.

How do I change the credit card for my cloud subscription? Show

Monthly subscriptions

Any billing or technical contact of a cloud subscription can update the credit card on file by following the below instructions:

  1. Log in to my.atlassian.com. You'll arrive on the Licenses page by default.
  2. Click the > next to your cloud site.
  3. Click Edit Credit Card. Enter the new card details then save the changes.

The new card will be charged on the next billing date. If your account is past due, the credit card will be charged once it is updated.

Alternatively, if you are a cloud site admin, you can see and update the credit card for your subscription within the site administration console by going to Settings > Billing > Billing Details. From the Billing Details section you can:

  • see the billing contact for your site
  • update the credit card details for your payment
  • update the billing address for your payment

Annual subscriptions

You must be a site admin to update the credit card for an account on an annual subscription. Site Admins can see and update the credit card for your subscription within the site administration console by going to Settings > Billing > Billing Details. From here you can:

  • see the billing contact for your site
  • update the credit card details for your payment
  • update the billing address for your payment

The new card will be charged on the next billing date. If your account is past due, the credit card will be charged once it is updated.

How can I change or reset my my.atlassian.com password? Show

To change your password:

  1. Visit id.atlassian.com and log in with your Atlassian account or my.atlassian.com password.
  2. Select your avatar in the lower-left corner. Click Manage Your Account.
  3. Click Security in the left navigation panel.
  4. Enter your current password and your desired new password.
  5. Click Save Changes.

To reset your password:

If you've forgotten the password for your Atlassian account or my.atlassian.com account, follow these directions to reset it.

  1. Visit the Forgot Password page.
  2. Enter the email address associated with your account, then click Send Recovery Link.
  3. We'll send you an email with a link that enables you to reset your password.
Where can I access my open quotes or paid invoices? Show

Designated billing and technical contacts can log into my.atlassian.com and download quotes and invoices, make payments, add PO numbers, and delete quotes.

  1. Log into my.atlassian.com and click the Orders tab in the navigation bar.
  2. In the Quotes tab, you can download a PDF quote or invoice, make a credit card payment, add a PO number, make changes to the quote, or delete the quote altogether.
  3. In the Invoices tab, you can see an order's details by clicking the >, or download a PDF of the paid invoice by clicking the Invoice link in the Actions tab.

Please note: You can only access the orders where you are listed as the billing or technical contact.

What can I do as a billing or technical contact? Show

The billing and technical contacts for a license or subscription have access to update the payment details on file within my.atlassian.com, view, and pay invoices, add additional billing or technical contacts, raise Support requests, generate trial licenses, and more.

The billing and technical contacts are viewed as the product owners and have the authority to request changes to the license/subscription.

For questions about billing and technical contacts, contact our Customer Advocate Team.

How do I unsubscribe from Atlassian emails? Show

Update your email preferences by logging into my.atlassian.com and selecting Email Preferences at the top of the page.

For those without my.atlassian.com accounts,

  • Log in to start.atlassian.com with your Atlassian ID
  • Click your avatar, followed by Manage Your Account
  • Select Email
  • Click Email Preferences Center

Can I delete my my.atlassian.com account? Show

Sure! If you've confirmed that all of your licenses have been moved to another billing and technical contact, you can close your account via our Close Your Account page.

Upgrading Self-Managed Licenses

I have a single-server license; can I still upgrade/downgrade my license? Show

As of February 2, 2022, PT, you won’t be able to upgrade or downgrade user tiers for your server products or apps. After that point, upgrading or downgrading user tiers will only be available by moving to either cloud or Data Center.

Exceptions

You will still be able to upgrade or downgrade user tiers for Fisheye and Crucible.

You will still be able to upgrade or downgrade Bamboo until we release a Data Center version. After that, you won’t be able to upgrade or downgrade your Bamboo Server license.

Due to the program's fixed cost, Starter licenses upgrades are considered new purchases and cannot be upgraded after February 1, 2021 PT.

What upgrade paths are available? Show

User tier upgrades for existing server licenses will begin a new 12-month* maintenance period from the date of payment. To learn more and view complete upgrade pricing, see the various product FAQs in the left-hand menu.

To upgrade the user tier of a Data Center license, please contact us.

Please note that licenses can not be combined to create higher user tiers.

*To a maximum end date of February 2, 2024

How are upgrade prices calculated? Show

Single-server license upgrade pricing is calculated using the following formula:

New tier price minus 50% of current tier price

Data Center upgrade pricing depends on the number of full months remaining on your existing Data Center license. The value of the remaining full months is subtracted from the new tier price.

Please note: Upgrade pricing depends on what you've previously paid. To verify your upgrade cost, please create an upgrade quote via my.atlassian.com or contact us for assistance.

How do I purchase or request a quote for a self-managed license upgrade? Show

Server licenses can be upgraded via my.atlassian.com or from our Quote & Order Form using the license's Support Entitlement Number and the email address of any current billing or technical contact for the license.

If you do not provide credit card details through the secure online form, you can pay your quote by PayPal, mailed check, ACH (US customers), direct bank transfer, or Net-30 terms*. When payment is received, an email will be sent to the billing and technical contact with instructions on how to access the license.

*Net-30 terms are available for Data Center and cloud orders totaling $10,000 or more.

Can I co-term my upgraded license with other licenses I own? Show

Self-managed licenses can be co-termed to each other as long as one line-item on the order is being purchased or renewed for at least 12 months.

Customer Terms

Our legal department would like to make some changes to your Software License Agreement. Is that ok? Show

Within Atlassian's current price structure, we're unable to make any changes to our standard customer terms. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position. Maintaining standard terms with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our customer terms have been very carefully authored to be fair to both you and us.

There may be some issues that are not covered here or on the rest of this page. If so, feel free to contact us.

Your customer terms refer to the grant of publicity rights to Atlassian. What does that mean? Can we change that? Show

Atlassian lists a small number of our customers on our website as examples of organizations using our products. All other disclosures about our customers (customer testimonials, case studies, etc.) are done so only after collaborating with and obtaining permission from our customers.

If you don't want us to mention your company name at all, just contact our Customer Advocate Team and we'll add you to our list of companies requesting not to be party to any disclosures or forms of publicity (including our customer lists on our website).

Can I reassign a license to a new owner? Show

To reassign your existing licenses to a new entity, log in to my.atlassian.com to update the billing and technical contacts.

Can Atlassian provide written confirmation that it is the manufacturer of the products it sells? Show

Upon request, we are happy to provide a Sole Source letter confirming that Atlassian is the manufacturer of the products we sell. If you'd like a copy of our Sole Source letter, Contact Us.

Privacy

What is GDPR, and what is Atlassian doing to comply? Show

GDPR stands for the General Data Protection Regulation and came into effect as on May 25th, 2018. GDPR replaces national privacy and security laws that previously existed within the EU with a single, comprehensive EU-wide law that governs the use, sharing, transfer and processing of any personal data that originates from the EU.

Our policy is to respect all laws that apply to our business and this includes GDPR. We also appreciate that our customers have requirements under GDPR that are directly impacted by their use of Atlassian products and services. We are committed to helping our customers stay in compliance with GDPR and their local requirements.

As part of our commitment to GDPR compliance, we updated our Privacy Policy.

In addition, here are a few things that Atlassian is committed to doing to ensure our compliance with GDPR and that of our customers:

  • Ensuring our products are ISO 27001 and ISO 27018 certified, with Jira and Confluence Cloud ISO certifications anticipated in May 2018 and all other products as soon as possible thereafter. To learn about our current security certifications and commitments, see Atlassian Compliance page.
  • Where we are transferring data outside of the EU, Atlassian commits to having the appropriate data transfer mechanisms in place as required by GDPR.
  • Atlassian commits to follow appropriate security measures and precautions in accordance with GDPR.
  • Atlassian will assist with notifying regulators of breaches and promptly communicating any breaches to customers and users.
  • We will ensure that employees authorized to process personal data have committed to confidentiality.
  • We will hold any subprocessors that handle personal data, including our data center partners, to the same data management, security, and privacy practices and standards to which we hold ourselves.
  • Atlassian commits to carrying out data impact assessments and consulting with EU regulators where a data impact assessment indicates a high risk associated with processing without an appropriate mitigating strategy.
  • Where appropriate, we will offer contractual language documenting our commitments to our customers to support their GDPR obligations.
  • Atlassian will assist our customers, insofar as possible, to respond to data subject requests our customers may receive under the GDPR.
What is Atlassian doing to comply with data protection law in the UK after Brexit? Show

Our Data Protection Agreement commits Atlassian to compliance with data protection law in the UK after Brexit, which we anticipate will be similar to obligations under GDPR.

What is the California Consumer Privacy Act? Show

The California Consumer Privacy Act applies to California residents. This particular section in the Privacy Policy enumerates the rights consumers have under the Act and provides them with some information required by the law. We’re aware that California recently passed new privacy legislation, the California Privacy Rights Act (“CPRA”). Atlassian commits to compliance with the requirements of California data privacy law, and we will analyze the requirements of this new law and update our programs, policies, and materials where needed.

What is the Lei Geral de Proteção de Dados (LGPD)? Show

The Lei Geral de Proteção de Dados (LGPD) is a new Brazilian privacy law that went into effect on September 18th, 2020, and regulates the collection, use, processing, storage, and transfer of personal data of Brazil data subjects. For more information, please see our LGPD page.

Does Atlassian process personal data? Show

Yes. We process personal data to provide our products and services and for other purposes as outlined in the applicable Privacy Policy for the products you are using or accessing.

We provide a summary of the data we collect, organized according to different categories in the section titled “What information we collect about you.”

For how data is used, please see the section in our privacy policy regarding “How we use information we collect.”

Do you ensure organization-wide awareness of privacy policies and procedures? Show

Yes! Atlassian staff that access and process Atlassian customer personal data are trained on how to handle it and are bound to maintain its confidentiality and security. For more information, see the "How we handle your data" page on our Trust Center.

Can Atlassian assist my company with responding to an Individual Rights Request (Subject Access Request)? Show

Atlassian has built out tools to assist customers in responding to individuals' privacy requests. For more information, see “Helping you manage your company data.”

Where does Atlassian store and send my data? Show

Our goal is to provide our customers with secure, fast, and reliable services. As a provider of global services, we run our services with common operational practices and features across multiple jurisdictions. Today, we store data in data centers located in the US, Germany, Ireland, Singapore, and Australia. Data is stored in the data center closest to the location of the majority of users accessing it. We may also allow employees and contractors located around the world to access certain data for product promotion and development, and customer and technical support purposes. For more information, see our Cloud Hosting Infrastructure page. More information about data center locations is available here.

Can you host my data in a specific region the (e.g. the EU)? Show

By default, data hosting location determinations are based on reducing latency and achieving optimal performance for you and your users. We optimize where to host customer data based on how it is accessed around the world (rather than upon request). We don't guarantee that your data will be hosted in a specific location. However, if you’re an organization admin with Enterprise products, you can now pin in-scope product content at rest to a realm. For more information, see our Cloud Support documentation.

Please note if you use a server or data center version of our products, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases. More information about data center locations is available here.

How does Atlassian handle onward transfers of data? Show

We need to transfer your personal data to other organizations to help us provide services to you. For example, we use Amazon Web Services data centers to assist us in storing your data. In some instances, these are other companies within the Atlassian family. For example, if you request support and assistance, you may speak to our agents at our headquarters in Australia or to one of our other support centers.

Whenever we share your data, we remain accountable to you for how it is used by any of these organizations. We require all service providers, including other Atlassian companies, to enter into contracts with us to ensure that our customers' personal data receives the same level of protection and safeguards.

Atlassian understands and respects the rules for onward transfers of personal data outside of the EU. To that end, Atlassian offers customers a pre-signed Data Processing Agreement (DPA) that includes the EU Standard Contractual Clauses to meet onward transfer requirements under the GDPR. The Atlassian DPA is available here for all cloud customers to download and electronically sign to meet onward transfer requirements under GDPR.

We are aware that the European Data Protection Board recently issued further guidance on supplementary measures to meet the adequacy requirement of GDPR. We will continue to analyze these requirements and any others issued by European data protection authorities as they arise.

In the meantime, please note that Atlassian:

For more information on how we transfer and process personal data, see our Privacy Policy.

What is Privacy Shield and is Atlassian certified? Show

In order to legally transfer data outside of the EU, the GDPR requires such data be transferred in accordance with an "adequate transfer mechanism." The Privacy Shield Program is a framework that was agreed to by the U.S. Department of Commerce and the European Commission that provided an "adequate transfer mechanism" for participating companies. Companies certifying to the Privacy Shield framework agreed to apply specific privacy and security protections to personal data when it is transferred from the EU to the U.S. We know that the protection of personal data is important to our customers, which is why we decided to participate in Privacy Shield as a way for us to demonstrate our commitment to global privacy standards and requirements. Atlassian is Privacy Shield certified, meaning we promised to follow transfer rules and practices as further described in the Privacy Shield framework (see our Privacy Shield Certification).

On July 16, 2020, the Court of Justice of the European Union (the Court) invalidated the EU-US Privacy Shield as a lawful transfer mechanism for transfers of EU personal data from the EU to the US. The Swiss-US Privacy Shield has since been similarly impacted. Meanwhile, the US Department of Commerce indicates that they expect companies to comply with their ongoing obligations under the Privacy Shield Framework for data transfers. We continue to exercise the same care using the Framework for data transferred under that mechanism.

To address the court’s decision, we currently provide a DPA that includes a full copy of the Standard Contractual Clauses (SCCs). Older versions of our DPA included the SCCs as a fallback data transfer mechanism in the event of invalidation of the Privacy Shield. If your organization wishes to update to the latest DPA, it is available here for all cloud customers to download and electronically sign.

What is Atlassian doing about the recent invalidation of the Privacy Shield? Show

Privacy and Security are among the highest priorities at Atlassian. Atlassian is following the developments around the recent decision by the Court of Justice of the European Union regarding the EU-US Privacy Shield and we are comprehensively assessing the implications for our company.

To address the court’s decision, we currently provide a DPA that includes a full copy of the Standard Contractual Clauses (SCCs). Older versions of our DPA included the SCCs as a fallback data transfer mechanism in the event of invalidation of the Privacy Shield. If your organization wishes to update to the latest DPA, it is available here for all cloud customers to download and electronically sign.

Atlassian remains committed to ensuring our customers’ data is protected with the utmost care and in compliance with applicable data privacy laws and requirements. Please be assured, to the extent we have ongoing obligations under our Privacy Shield Certification, we will continue to honor them.

For more information see our Trust Center.

Do you offer your customers a Data Processing Addendum? Show

Yes! We understand that our customers, and in particular, our European customers, will require that, where Atlassian is a processor of EU personal data, we execute additional terms that meet GDPR obligations with respect to the processing of that EU personal data. The Atlassian Data Processing Addendum is available here for all cloud customers to download and electronically sign to meet onward transfer requirements under GDPR.

Will Atlassian sign Standard Contractual Clauses (also known as Model Clauses)? Show

Yes! Atlassian’s Data Processing Addendum incorporates the EU Controller to Processor Standard Contractual Clauses as a transfer mechanism for Customer Personal Data.

Can I make changes to the Atlassian DPA? Show

The Atlassian DPA is an extension of our Cloud Terms of Service and reflects our compliance with GDPR requirements as applicable to our products. Just as with our standard Cloud Terms of Service, we're unable to make any changes to our DPA on a customer-by-customer basis.

Can I opt-out of having my data collected or shared? Show

You have certain choices available to you when it comes to your information, which vary depending on the products you use and how they're configured. Our Trust Center helps you:

Atlassian's Privacy Policy also summarizes those choices, how to exercise them, and any relevant limitations. See the section How to access and control your information in Atlassian's Privacy Policy for more information.

If you use a server or data center version of our products, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases, where permitted by your administrator: we collect feedback you provide directly to us through the product; we collect content using analytics techniques that hash, filter or otherwise scrub the information to exclude information that might identify you or your organization; and we collect clickstream data about how you interact with and use features in the applicable product. Server and data center administrators can disable our collection of this information from the applicable products via the administrator settings or prevent this information from being shared with us by blocking transmission at the local network level.

Do you have a process for providing customers with information to support compliance with their data protection compliance obligations? Show

Yes! Learn more about company-level controls by visiting “Helping you manage your company data.” For information specific to a country or industry (e.g. the GDPR), please see “Privacy and your Country or Industry” on the Privacy page of our Trust Center.

How does Atlassian secure my data? Show

We have implemented organizational and technical safeguards to secure our users' data, in compliance with GDPR requirements. Our users' personal data is pseudonymized when stored, and further encrypted if it is being transferred. For more information on how we secure and store at Atlassian, see our Trust page.

For server and Data Center Products, what information does Atlassian process? Show

If you use a server or data center version of our products, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases, where permitted by your administrator: we collect feedback you provide directly to us through the product; we collect content using analytics techniques that hash, filter or otherwise scrub the information to exclude information that might identify you or your organization; and we collect clickstream data about how you interact with and use features in the applicable product. Server and data center administrators can disable our collection of this information from the applicable products via the administrator settings or prevent this information from being shared with us by blocking transmission at the local network level.

Are third-party apps in the Atlassian Marketplace covered by Atlassian's Privacy Policy? Show

Third-party app policies and procedures are not controlled by Atlassian, and our Privacy Policy does not cover how third-party apps use your information. We encourage you to review the privacy policies of third parties before connecting to or using their applications or services to learn more about their privacy and information handling practices.

For apps in the Atlassian Marketplace, see the Resources section in the app listing page to review available privacy information.

Apps are hosted off-platform, how can I know my data is safe? Show

Atlassian’s Marketplace gives you visibility into different app trust initiatives, including security programs. For more information, see our Marketplace FAQ.

What data is transmitted to apps specifically? Show

Apps are designed for a wide variety of purposes, and receive different types of data as a result. Check the Integration details section in the app listing to page to review the permissions and data that app gets access to.

Can I give feedback on your Privacy Program? Show

Your needs help inform the way we grow our Privacy Program. Please visit our Cloud Roadmap to see what’s on the horizon, and share your thoughts on how we can align it with your needs by creating feature suggestions (or voting, watching, and commenting on existing suggestions), in Atlassian’s public issue tracker.

Who can I contact with questions regarding GDPR? Show

Our products are used by millions of users around the world. To provide scalable service to our users and customers, we've included privacy information on this page, as well as our:

We encourage you to review these pages first, as you may find your topic of interest has been addressed. However, we also understand there are circumstances where it may help to connect with us directly. For more information, see the Contact Us section of our Privacy Policy.

Atlassian Partner Program

Does Atlassian have a team who can assist with on-site training, implementation, and/or customizations? Show

Atlassian doesn't offer any professional services. Consequently, Atlassian can not formally engage in or formally assist with on-site customer training, implementations, or software customizations. Commercial and academic licensees are of course entitled to support and assistance under the terms of their active software maintenance and Atlassian will always endeavor to provide legendary support under those terms.

We do, however, have a number of official Atlassian Partners who are able to assist with on-site training, implementation, and customization requirements.

Is it possible to join the Atlassian Solution Partner Program? Show

Yes! Atlassian is always interested to hear from like-minded companies looking to work together.

We established the Atlassian Solution Partner Program to provide support and incentives to parties interested in selling Atlassian products and related services to their current and prospective customers. For more information and to submit your application, visit the Atlassian Solution Partner page.

Does Atlassian have any Solution Partners in my local area? Show

You can find a list of our current Solution Partners by region in the official Atlassian Partner Direhttps://partnerdirectory.atlassian.com/ctory. Alternatively, contact the Atlassian Channel Team for a recommendation.

Source Code

Is Atlassian's software open source? Show

No, Atlassian products are proprietary software applications.

Jira Software, Jira Service Management (formerly Jira Service Desk) releases from 4.2 onwards, Jira Work Management, Confluence, Bamboo, Crowd, Bitbucket, and SharePoint Connector for Confluence commercial, academic, and Starter License holders do however receive the full source code to the software, allowing for in-house customizations and modifications. Atlassian's software is still very flexible and customizable; source modifications are required only in the most complex setups.

The JSP source code is provided to Crucible and Fisheye commercial, academic, and Starter License holders.

Who has access to product source code? Show

Source code access is available only to the nominated technical and billing contacts of a server product license. To become a license contact and have access to source code, contact your nominated technical or billing contact(s). If you do not know whom to contact within your organization, contact us.

Cloud customers do not have access to source code as the cloud code base is not customizable. In addition to cloud customers, some customers may not have access to product source code due to U.S. Export Control restrictions. More information can be found at bis.doc.gov.

Please note: Atlassian does offer free licenses for official Open Source Projects and community organizations — it's our way of giving something back. In addition, Atlassian actively supports a large number of Open Source projects and groups, such as Apache, Codehaus, OpenSymphony, WebWork, and XDoclet. To learn more about Open Source at Atlassian, click here.

What customizations can be made? Show

Jira Software, Jira Service Management (formerly Jira Service Desk) releases from 4.2 onwards, Jira Work Management, Confluence, Bamboo, Crowd, and Bitbucket commercial, and academic license holders receive source code to the software, allowing for in-house customizations and modifications. Atlassian's software is still very flexible and customizable; source modifications are required only in the most complex setups.

The JSP source code is provided to Crucible and Fisheye commercial, academic, and Starter License holders.

Source code access is only offered by Atlassian for some Atlassian products. 3rd party Marketplace and Atlassian apps may not include access to source code.

Under the terms of the Atlassian Software License Agreement, licensees are permitted to modify the source code to develop bug fixes, customizations or additional features. As Atlassian software is proprietary, under no circumstance may licensees embed the source code into another application, nor can a licensee copy or in any way use elements of the source code within other applications.

Please note: Some customers may not have access to product source code due to U.S. Export Control restrictions. More information can be found at bis.doc.gov.

Atlassian Stack

What was the Atlassian Stack? Show

The Atlassian Stack is a bundled offering that combines every server or Data Center product, along with Premier Support, for a single easy to manage price.

On July 1, 2019, we announced the end of life of our Atlassian Stack license. You can no longer purchase a new Stack license.

Why did you decide to end-of-life Atlassian Stack? Show

We launched the Atlassian Stack offering to help our customers standardize on our Atlassian products. We consistently evaluate our offerings to ensure they are meeting your needs, and have found that many of you prefer to standardize on the Atlassian suite in other ways.

Therefore, we have decided to discontinue the Atlassian Stack offering. You can no longer purchase a new Stack license.

Export Control Classification Numbers (ECCNs)

ECCNs and Eligible License Exceptions for Atlassian Products Show

 

ECCN/CCATS

License Exception

Jira Server

ECCN/CCATS

ECCN: 5D992.c
CCATS: G145812

License Exception

MASS MARKET

Jira Data Center

ECCN/CCATS

ECCN: 5D002.c.1
CCATS: G162968

License Exception

ENC, (b)(1)

Jira Source Code

ECCN/CCATS

ECCN: 5D002.c.1
CCATS: G145812

License Exception

ENC, (b)(2)

Jira Mobile Clients

ECCN/CCATS

ECCN: 5D992
CCATS: Self-classified

License Exception

MASS MARKET

Jira Service Management Server

ECCN/CCATS

ECCN: 5D992.c
CCATS: G162966

License Exception

MASS MARKET

Jira Service Management Server (source code)

ECCN/CCATS

ECCN: 5D992.c
CCATS: G176366

License Exception

MASS MARKET

Confluence Server

ECCN/CCATS

ECCN: 5D992.c
CCATS: G145812

License Exception

MASS MARKET

Confluence Data Center

ECCN/CCATS

ECCN: 5D002.c.1
CCATS: G162968

License Exception

ENC, (b)(1)

Confluence Source Code

ECCN/CCATS

ECCN: 5D002.c.1
CCATS: G145812

License Exception

ENC, (b)(2)

Confluence Mobile Clients

ECCN/CCATS

ECCN: 5D992
CCATS: Self-classified

License Exception

MASS MARKET

Hipchat Server

ECCN/CCATS

ECCN: 5D992.c
CCATS: G162967

License Exception

MASS MARKET

HipChat Clients (e.g., for iOS, Android, and Adobe Air)

ECCN/CCATS

ECCN: 5D992.c
CCATS: G145812

License Exception

MASS MARKET

Bitbucket Server (paid download) (formerly known as Stash)

ECCN/CCATS

ECCN: 5D992.c
CCATS: G145812

License Exception

MASS MARKET

Bitbucket Data Center (formerly known as Stash)

ECCN/CCATS

ECCN: 5D002.c.1
CCATS: G162968

License Exception

ENC, (b)(1)

Bitbucket Server Source Code (formerly known as Stash)

ECCN/CCATS

ECCN: 5D002.c.1
CCATS: G145812

License Exception

ENC, (b)(2)

Bamboo

ECCN/CCATS

ECCN: 5D992.c
CCATS: G145812

License Exception

MASS MARKET

Bamboo Source Code

ECCN/CCATS

ECCN: 5D002.c.1
CCATS: G145812

License Exception

ENC, (b)(2)

Fisheye

ECCN/CCATS

ECCN: 5D992.c
CCATS: G145812

License Exception

MASS MARKET

Fisheye Source Code

ECCN/CCATS

ECCN: 5D002.c.1
CCATS: G163389

License Exception

ENC, (b)(2)

Crucible

ECCN/CCATS

ECCN: 5D992.c
CCATS: G145812

License Exception

MASS MARKET

Crucible Source Code

ECCN/CCATS

ECCN: 5D002.c.1
CCATS: G163389

License Exception

ENC, (b)(2)

SourceTree

ECCN/CCATS

ECCN: 5D992.c
CCATS: G145812

License Exception

MASS MARKET

Clover

ECCN/CCATS

ECCN: EAR99
CCATS: Self-classified

License Exception

 

Crowd

ECCN/CCATS

ECCN: 5D992.c
CCATS: G145812

License Exception

MASS MARKET

Crowd Source Code

ECCN/CCATS

ECCN: 5D002.c.1
CCATS: G145812

License Exception

ENC, (b)(2)

Trello Client Side Apps

ECCN/CCATS

ECCN: 5D992.c
CCATS: Self-classified

License Exception

MASS MARKET

Opsgenie

ECCN/CCATS

ECCN: 5D992
CCATS: Self-classified

License Exception

MASS MARKET

Jira Align

ECCN/CCATS

ECCN: 5D002.c.1
CCATS: Self-classified

License Exception

ENC, (b)(1)