Purchasing & Licensing FAQ
A Unique Purchasing Model
Atlassian is different from most companies when it comes to how we sell on-premise and Cloud software. Our goal is to build incredible, affordable tools that people can try before buying. To do this, we rely on a slightly different sales model. Here's what makes Atlassian different:
- No pushy enterprise sales team.
- Free and fully functional on-premise or Cloud trials that include technical and billing support.
- A huge library of online resources to help during your trial, including recorded demos, sandbox tours, documentation, and common questions.
- Professional Services can be found in our Atlassian Partners Program.
- One common Software License Agreement that covers all of our downloadable products.
- One common Cloud Terms of Service that cover all of our SaaS products.
- Quote generation and purchasing are conducted through our easy Quote & Order Form.
We're here to help at any time, so please contact us.
You can trial server products for 30 days (can be extended to a maximum of 90 days) before purchase, allowing you to see and use Atlassian software before you purchase. Atlassian provides a fully functional server version of each Atlassian product for trial. What you use during your trial is what you'll be getting when you buy.
To generate a trial license key or extend your trial, simply log into My.Atlassian. Click New Evaluation License and follow the instructions to associate your Server ID. A new trial license will be generated that you enter into your server product.
All installed trials include access to our technical support resources. Trial keys are for the highest user tier available and are compatible across stand-alone product/apps user tiers and license types.
Atlassian offers fully functional trials of our Standard and Premium products for a period of 7 days (can be extended to a maximum of 37 days upon request). When your trial expires, you can continue using Atlassian Cloud by adding a credit card from your My.Atlassian account. Should you opt to discontinue the use of our Cloud services, we offer full refunds during the first month of paid service following the end of the trial, if you decide Atlassian Cloud isn't for you. After the first paid month, we are unable to offer refunds or exchanges. If you choose to not add a credit card at the end of your 7-day Standard trial, your site will automatically be downgraded to a Free plan.
Please Note: Although Atlassian Cloud trials include access to Technical Support, note that we do not provide data backups for trials, only for monthly and annual subscribers. Financially-backed SLAs will not be supported during Atlassian Cloud Premium trials.
Extended Cloud Trials
If you’re an existing Server or Data Center customer, we also offer extended cloud trials which match the remaining duration of your maintenance/subscription and user tier (up to 5,000). Extended cloud trials follow the same terms as a standard cloud trial, but offer self-managed customers the opportunity to explore, test, and migrate to cloud over time—at no extra cost.
You can trial any Marketplace app (Cloud, Server, or Data Center) free for 30 days. App trials must be initiated through the account’s Atlassian administrator. Once the trial period is over, the cost of the app will be automatically included in your next bill for monthly Cloud users, unless manually deactivated. Atlassian Cloud subscriptions billed annually will need a manual quote for all app purchases. Apps need to be purchased separately for Cloud, Server, and Data Center and the licenses do not transfer.
For apps, you must purchase the license tier that matches the number of users you have licensed for your host product. For example, if you have a 25-user Confluence license, purchase the Confluence app at the 25-user tier. The app will only function if its license matches or exceeds the tier of the host product – even if only some of your licensed users need to use the app. For additional questions, see our FAQ on Marketplace apps.
We're happy to extend your server product trial period for up to 90 days. To generate a new trial key:
Atlassian Cloud trials can be extended to a total of 37 days - 30 days on top of the initial 7-day trial. To have your Atlassian Cloud trials extended, please Contact our Customer Advocate team with your site URL and we'd be happy to assist.
Self-hosted (Server) products are available via HTTP download. Cloud products can be accessed anywhere with an internet connection, using your unique Atlassian Cloud URL.
There is no need to reinstall your software. Your existing installation can be updated by copying your purchased license key into the Versions & Licenses page of your product's administration console.
Pricing and Discounts
Atlassian offers instructor-led training courses for Jira, Confluence and Dev Tools. Each course is delivered in our virtual classroom (via WebEx) either privately or publicly. See our Training page for further details.
Atlassian Cloud plans start free and grow with you as your team scales. Atlassian Cloud Standard and Premium plans can be trialed for free at any time.
Special pricing is available to registered charitable non-profits, academic institutions, government organizations, and certified Atlassian Partners.
Those interested in migrating from an existing Atlassian Server installation to Atlassian Cloud may be eligible for a migration discount. See the Cloud Migration Licensing & Pricing FAQ for more information.
Special pricing is offered to United States Federal, State, and Local governmental entities through Atlassian's Government Aggregator, Carahsoft.
All other International governmental entities purchasing Atlassian software, are required to purchase commercial licenses.
Special pricing is available for qualified Academic institutions. The following organizations are eligible for an Atlassian Academic License:
Proof of accreditation or affiliation may be required when ordering an Atlassian Academic License.
Yes, for a limited time existing Server and Data Center customers who are moving to a 1,001+ user cloud license are eligible for a loyalty discount when migrating Jira Software, Jira Service Desk, Jira Core, and/or Confluence. This applies to both Standard and Premium cloud subscription plans and is intended to make it as easy as possible for existing on-premises customers to receive the benefits of moving to the cloud.
Note: This is a limited time promotional offer for customers who have purchased a Server or Data Center license before October 3rd, 2019. The on-premises license must be migrated using an extended cloud trial, and still be under active maintenance or subscription in order to receive the promotional offer. Any discounts offered under this promotional offer are only applicable for cloud annual subscriptions of 1,001 users or above.
To learn more about the program as well as subsequent year discounts, please review the Cloud Migration Licensing & Pricing FAQs. To see whether you qualify for this limited-time promotional offer, please contact us.
All orders are placed via the secure online Quote & Order Form. If you're a reseller, check the box marked I am a reseller purchasing on behalf of my customer during the checkout process. Once that's done, a quote will be sent via email. If credit card details are not provided through the secure online form, the quote can be paid by mailed check, ACH (US customers), direct bank transfer or PayPal.
As Atlassian is Net-0, license and source downloads (if applicable) will only be made available online when full payment is confirmed. Please be aware that we can only accept credit card payments for $10 Starter Licenses and the Atlassian Cloud monthly payment plan.
Creating an obligation-free quote is easy! Just use our Quote & Order Form, which allows you to pay for your software immediately or save a price quote for later. Only quotes submitted through our online form are considered valid, screen prints of the shopping cart are not the same as an official quote.
Please note: Starter Licenses must be purchased with a credit card.
To get started, complete our secure online Quote & Order Form. On the final confirmation page, check the PO number box to add your PO number. The PO number will appear on your quote or invoice (valid for 30-days). If you already have a quote or invoice, you can update the quote or invoice through your My.Atlassian account via the Orders tab.
Atlassian is happy to reference a PO number on a quote or invoice for your internal tracking and record keeping. However, we do not accept purchase orders as a form of payment nor the terms and conditions commonly associated with purchase orders. We provide fully functional trial licenses for you to use while payment is being arranged. We are able to keep our prices low by offering standard product agreements to all our customers and do not offer commercial credit.
Our payment terms are Net 0-day and we accept payment by bank transfer, mailed check, and credit card. Details can be found on the first page of a quote or invoice. Once payment is received in full, we will issue the license keys and email the nominated billing and technical contacts.
Atlassian is able to generate quotes in US dollars (USD), Australian dollars (AUD), and Japanese yen (JPY), however, AUD and JPY are reserved for customers in Australia and Japan, respectively.
All the prices in a currency other than USD are calculated using an exchange rate that includes a currency fluctuation margin.
Please note the following restrictions:
Atlassian is an Australia-based company. As such, Atlassian must collect GST from all Australian based customers. Atlassian will collect VAT from customers within the European Union who have not supplied a valid VAT ID, in accordance with EU tax legislation.
Tax Treaties: As an Australian company, Atlassian is exempt from withholding taxes in some countries like the United States. For compliance reasons, U.S. customers may wish to obtain a copy of the W-8BEN-E form; or for non-U.S. customers, the Australian Taxation Office Certificate of Residency for Atlassian.
Prices may be affected by organizations based in countries that do not have an income tax treaty with Australia and are therefore required to impose withholding taxes. If this applies to you, Australian taxation law requires us to provide proof of tax withheld. As such, we will require documentation from you which states the amount of tax withheld (your tax office should be able to supply the relevant documents). Contact our Customer Advocate Team to discuss the potential implications.
Simply log into your My.Atlassian account to edit your quote. Once logged in, select Orders at the top of the page. There, you'll see all quotes tied to your email address. Click the pencil icon on the right-hand side, and you'll be able to make any necessary changes. If your quote contains a Cloud subscription or an Enterprise product such as Data Center, please contact us regarding any needed changes.
Payments & Refunds
Atlassian accepts the following payment methods:
Credit card* — (MasterCard, Visa or American Express) via our secure Quote & Order Form (1 to 3 business days). We cannot accept credit card payments for AUD orders. Unfortunately, we're unable to accept payments via Discover cards.
PayPal* — PayPal can be used for automatic renewals of Atlassian Cloud, as well as payments for Atlassian quotes.
Bank transfer — Can take up to 7-14 business days for bank transfers to clear through our banking facilities. You can email your remittance advice to firstname.lastname@example.org.
Mailed check — Can take up to 7-14 business days to be received and processed by our financial institution. We cannot accept checks for AUD orders.
ACH (Automated Clearing House) - Can take between 7-14 business days to process.
Atlassian's payment terms are strictly Net 0-day. This means that the license key(s) or Atlassian Cloud subscription will only be made available after full payment is received. If you have placed your order but find that you are waiting for your organization to make the payment, you can contact us and request a fully-functional trial license key to help you cope with any bureaucratic delays.
*Credit card or PayPal is the only acceptable form of payment for monthly Atlassian Cloud subscriptions.
*Please note that we are unable to issue quotes or invoices in Australian dollars (AUD) for orders containing Atlassian Cloud, Starter Licenses or Marketplace apps.
When possible, we recommend customers do not use Visa debit cards. This is because Visa debit cards place an authorization hold on funds (making them unavailable) for the amount of the purchase. Atlassian settles the transaction immediately (known as "settlement"), but the authorization hold can remain from 1-5 days until it "falls off" depending on Visa's and your bank's policies.
If the funds are not made available 5 days after the transaction, we recommend contacting your bank to see when the authorization hold will drop off.
Only European bank accounts issue IBANs. The number we provide in the quote or invoice can be used as the "IBAN" for your bank transfer. It may also be worthwhile to let your bank know that this is a US Dollar account and that the alpha-numeric number has been supplied and verified by our bank's international payments team.
Access to your license key(s) and any applicable source code is provided only after the successful receipt and processing of your payment. Once payment is received, the Billing and Technical contact specified on the order can log into their My.Atlassian account, and view all corresponding license keys.
Yes, you can request a refund or exchange/upgrade of your commercial or academic server license up to 30 days after the original date of purchase. After the 30-day period, standard pricing for upgrades will apply and exchanges/refunds will not be available.
To request a refund/exchange within 30 days of payment, contact our Customer Advocate Team.
Please Note: Given the charitable nature of funds collected from Starter Licenses, we are unable to offer refunds or exchanges for Starter License purchases.
Refunds for Atlassian Cloud are only available within the first paid month after the trial period for monthly subscriptions and within 30 days of payment for annual subscriptions. After these periods we cannot offer refunds.
To cancel your trial/subscription for Atlassian Cloud, follow the instructions below:
The Atlassian Cloud subscription will be terminated at the end of the current billing cycle and your credit card will not be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.
To request a refund during the first month of paid service (following a trial) or within 30 days of payment for an annual subscription, contact our Customer Advocate Team.
Of course! Follow the instructions below to enable automatic renewals for your Cloud or Server products. Please note that Atlassian Cloud subscriptions that renew Monthly are set up for automatic renewals by default.
To enable automatic renewals for your annual Atlassian Cloud site, you'll need a renewal quote on file. Renewal quotes for annual Atlassian Cloud subscriptions are sent to the Billing Contact on file 60 days prior to renewal.
Once a renewal quote has been created, the Billing Contact on file will be able to log into their My.Atlassian account, and select the Orders tab to view the quote. Click Pay next to the annual renewal quote. The option to enable Auto-Renew is available upon payment of the quote. Once paid, the subscription will be moved to automatic renewals.
WIthin the Billing Contact's My.Atlassian account, automatic renewals can be enabled by clicking the > next to the license in question, followed by Turn Auto-Renew On.
Once payment details have been provided, select Save Auto-Renew Settings.
The automatic renewal will be processed on the expiration date of your license at the current renewal pricing.
Paying with PayPal
PayPal is a service that enables you to pay, send money, and accept payments via a digital wallet. To learn more, visit the PayPal website.
PayPal is available for all Atlassian Cloud and Server purchases.
For all other purchases, including Bitbucket, Trello, Jira Align, and Statuspage, complete payment details are located on the first page of your quote/invoice, as well as on our How To Pay page.
To add PayPal as your payment method for your monthly Atlassian Cloud subscription, follow the instructions below:
Buying with PayPal is usually free. There is no charge to open a PayPal account and there is no cost for buying products or services. If your transaction requires a currency conversion, PayPal will use a retail exchange rate (the wholesale cost of foreign currency as denominated by an outside financial institution) plus a conversion service charge. See PayPal Currency Conversion and Merchant Fees for more information.
If your transaction requires a currency conversion, PayPal will use a retail exchange rate (the wholesale cost of foreign currency as denominated by an outside financial institution) plus a conversion service charge. See PayPal Currency Conversion and Merchant Fees for more information.
Nope! If you link a bank account to your PayPal account, money is taken directly from your bank account when you make purchases or send money.
US sales tax is only applied to orders addressed to billing customers based in the US States and territories listed below.
Please Contact Us with your exemption documentation (linked below) and quote number (AT- XXXXXXX) if you are eligible to claim a sales tax exemption in relation to your existing quote.
Where available, Atlassian recommends providing blanket certificates (covers all orders) which remain in place until revoked in writing or by a tax authority.
Atlassian collects US Sales Tax for sales in taxable states in accordance with US state tax legislation.
* General Excise Tax in Hawaii
If your purchases are US sales tax exempt, Contact Us with your valid exemption documentation and your quote/order number (AT-XXXXXXX) to avoid being charged US sales tax on future orders.
Generally, US sales tax will be applied to all taxable orders where valid exemption documentation has not been provided to Atlassian.
However if valid exemption documentation covering the period of the purchase can be supplied, contact our Customer Advocate Team to arrange for the refund of your purchase within 30 days of payment.
After that time, you may contact your local state tax authority or amend your sales tax return to obtain a refund directly from your local revenue authorities.
For Reseller or Partner orders, the application of the US sale is based on the location of the Reseller/Partner and not the location of the customer or technical contact. If a valid reseller exemption certificate has not been supplied at the time of order, then US sales tax will automatically be applied to the order.
Value Added Tax (VAT), Japanese Consumption Tax (JCT), Goods and Services Tax (GST), and Quebec Sales Tax (QST)
In accordance with EU, Iceland, Norway, Turkey, South Korea, and Taiwan VAT legislation, VAT will be applied only to orders in those countries where exemption documentation or a valid VAT ID has not been supplied at the time of payment.
The VAT in other countries such as Switzerland, South Africa, and Russia are applicable on all taxable sales where valid exemption documentation has not been provided to Atlassian prior to payment.
* Please note that there will be no VAT exemptions for customers located in Russia.
In accordance with Japanese tax legislation, JCT is applicable on all taxable sales.
Contact our Customer Advocate Team with your VAT ID/exemption documentation and quote number if you would like to apply a VAT ID or exemption status to an existing quote.
In accordance with Indian service tax legislation, service tax will be applied only to orders where a valid Permanent Account Number (PAN), Corporate Identification Number (CIN) or Service Tax registration number has not been supplied at the time of payment. Australian customers are subject to 10% GST.
Starting 1 January 2020, Atlassian will begin collecting taxes on sales from customers based in Singapore. Any purchases on new quotes made on or after 1 January 2020 will include Singaporean GST. Valid quotes created before 1 January 2020 without tax will be honored.
Starting 1 January 2020, Atlassian will begin collecting taxes on sales from customers based in Malaysia. Any purchases on new quotes made on or after 1 January 2020 will include Malaysian GST. Valid quotes created before 1 January 2020 without tax will be honored.
Atlassian, as a foreign specified supplier of electronic services, is required to collect 9.975% QST on sales made to consumers in Quebec. Business customers registered under the general registration system will not be able to recover QST paid on orders from Atlassian. That being said, business customers will need to provide their QST number so as not to be charged with QST on their orders.
No, the prices listed on our website are in US Dollars and do not include any tax.
However, quotes generated via the Atlassian Store prior to purchase will state the applicable tax in US Dollars.
For customers located in Australia, the tax conversion rate will be displayed on the Tax Invoice, which is issued upon receipt of payment in full.
The equivalent tax in Euros / Norwegian Krone / Icelandic Krona / South Korean Won / Japanese Yen / Turkish Lira / South African Rand / Russian Ruble / Canadian Dollar / Singaporean Dollar / Saudi riyal will be displayed on the final invoice, which will be issued after full payment has been received.
This is because exchange rates fluctuate constantly and the equivalent tax in the non-USD currency cannot be determined until receipt of payment.
From time to time, domestic governments introduce new taxes or apply VAT, JCT or GST to new taxable items through new legislation.
To be a good global citizen, Atlassian endeavors to be compliant with all relevant international laws. To uphold our core value of "Don't #@!% the Customer" where possible, Atlassian will go to the additional effort of registering, implementing, collecting and filing local VAT or JCT returns to be compliant with these legal requirements rather than ceasing to sell Atlassian products in a country with new taxes.
Generally, VAT or GST will be applied to all taxable orders where exemption documentation or a valid VAT ID, PAN, CIN, or GST registration number has not been provided to Atlassian.
However, if exemption documentation or a valid VAT ID covering the period of the purchase can be supplied, contact our Customer Advocate Team to arrange for the refund of your purchase within 30 days of payment.
After that time, customers with a valid VAT ID may claim a refund for VAT paid on business expenses directly from your local tax authority via your business VAT return. You do not need to self-assess VAT on this transaction again under the reverse charge system.
* Please note that there will be no VAT exemptions for customers located in Russia.
For Reseller or Partner orders, the application of the VAT is based on the location of the Reseller/Partner and not the location of the customer or technical contact. If no valid exemption documentation or VAT ID has been supplied at the time of order, then the VAT rate of the Reseller's/Partner's country will be automatically applied to the order.
JCT is applicable for all taxable sales.
For Reseller or Partner orders, the application of GST is based on the location of the Reseller/Partner and not the location of the customer or technical contact. If no valid PAN, CIN or GST registration number has been supplied at the time of order, then GST will be automatically applied to the order.
For Reseller or Partner orders, the application of QST is based on the location of the Reseller/Partner and not the location of the customer or technical contact. If no valid exemption documentation or QST ID has been supplied at the time of order, then the QST rate of the Reseller's/Partner's country will be automatically applied to the order.
Visit your Atlassian account profile page. Enter your VAT Number, PAN, CIN, or GST registration number in the Tax ID section of "Your Personal Info" and click Save.
*Please note, this is not applicable to JCT, or customers located in Russia.
Contact our Customer Advocate Team with your exemption documentation and quote number if you would like to apply your tax exemption status to an existing quote.
* Please note, this is not applicable to JCT, or customers located in Russia
Renewing your software/subscription maintenance will ensure your continued access to the following benefits:
Our products continue to evolve via frequent and significant updates. If you're after new features and ever-improving usability, active software maintenance ensures you continue to receive all the latest software updates*.
*Atlassian Cloud does not require manual software updates, while Server (self-hosted) installations do.
Peace of mind
If your team depends on our products for many of its day-to-day activities, having a guaranteed direct line of contact to a committed support team offers fantastic peace of mind. Renewing ensures that the privileges of software maintenance continue uninterrupted.
Please note: Atlassian Cloud requires active maintenance, while Server (self-hosted) does not. Server renewals are optional, however, active maintenance is required to receive product updates and technical support.
Please note: Server maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased.
If an Atlassian Cloud site does not renew, or the maintenance lapses, the site will enter the dunning process. More information can be found on our Data Storage FAQ. Sites will be deactivated 15 days after the end of the current maintenance period. Atlassian retains data for deactivated sites for 15 days (for trial sites) or 60 days (for paid subscription sites) after the end of your current subscription period.
After the first 12 months, your software maintenance will expire and you will no longer be able to receive technical support or software updates.
As all Server licenses are perpetual*, you can use your software into perpetuity. This means the server product will continue to operate in its current state after the maintenance period expires.
*Data Center licenses are not perpetual.
Please note: maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased.
Atlassian Cloud subscription/maintenance periods cannot be co-termed.
Software Maintenance comes in 12-month blocks. If you've purchased multiple Atlassian products on different dates, your maintenance renewal dates can be co-termed/synchronized to less than a year, so long as one license is quoted for at least 12 months of software maintenance. To do this, please request a renewal quote by simply clicking the Renew tab in our Atlassian Store. Once your renewal quote has been created, Contact our Customer Advocate Team, and we'll be happy to help!
Please note: Because upgrades and new license purchases include 12 months of maintenance from the date of purchase, they cannot be co-termed to existing licenses for less than 12 months.
Monthly Atlassian Cloud subscriptions renew automatically with the credit card or PayPal account on file. Annual subscriptions can be set up for automatic renewals via credit card or PayPal, or can be paid by bank transfer, check, or ACH with a renewal quote.
To add payment details to your Atlassian Cloud site, see How Do I Update the Credit Card or PayPal Account on File.
Anyone can purchase or request a quote - all that's needed is the Support Entitlement Number (SEN) and the email address of any current contact for the license being renewed. To order a server product software maintenance renewal, visit our Quote & Order Form and click the Renew tab*. In the Renew tab, you can renew a product that you are associated with or provide us with the details of the product you wish to renew.
Once that's done, a quote or invoice will be sent via email. If credit card details are not provided through the secure online form, the quote can be paid by mailed check, ACH (US customers), direct bank transfer, or PayPal. License and any relevant source downloads can be accessed online upon confirmation of payment.
Following payment confirmation, a new license key will be issued. The Billing or Technical contact can access the license key via their My.Atlassian account. The existing installation can be updated by copying and pasting the new license key into the License Details page of the product's administration section.
To request a quote from My.Atlassian:
The quote or purchase confirmation will be sent to the named billing and technical contact(s).
Please note: You can hold a maximum of 2 years worth of active software maintenance for Server/Data Center products. Atlassian Cloud can be purchased as 12-month or 24-month subscriptions.
*Pricing for software maintenance may be reviewed from time to time. For products whose maintenance is based on an old licensing model, which is no longer available, you will be quoted at the current renewal pricing. At our sole discretion, we may offer a limited-time grandfathering program for server products (not hosted) that we would announce to all customers holding licenses that experienced a change.
Atlassian supports major versions for two years after the first major iteration of that version was released (for example, we support Jira 6.3.x for 2 years after Jira 6.3.0 was released).
You can find more information and specific EOL dates in our End-of-Life Documentation.
On the Standard and Premium plan, you may license up to 5,000 users (Confluence, Jira Core, Jira Software). For Jira Service Desk Cloud, you may license up to 5,000 Agents. There is no limit on the number of Jira Service Desk ‘customers'. On the Free plan, you may license up to 10 users (Confluence, Jira Core, Jira Software) and 3 agents (Jira Service Desk). There is no limit on the number of Jira Service Desk 'customers’ on the Free plan.
For Server, there is no user limit.
Pricing for Atlassian products is based on User Tier (per-user for Atlassian Cloud monthly). See How Much Do Atlassian Products Cost for more information.
A user is, by definition, an account with the permission to log into the application. A named user with this permission is counted towards the user limit, whether logged in to the application or not. Only one individual, a named person, is permitted per product login. Multiple people cannot share a product login. Our licensing model is not based on concurrent users.
When you purchase a new server license or renew/upgrade an existing server license, a new license key will be added to the Billing & Technical Contact's My.Atlassian account. Once a Billing or Technical Contact has copied the license key from their My.Atlassian account, follow the steps below to apply your new key to your server environment.
Atlassian is happy to offer the following organizations Atlassian core products and Apps at 50% off list price.
The following organizations are eligible for an Atlassian Academic License:
Proof of accreditation or affiliation may be required when ordering an Atlassian Academic License.
Beginning July 1, 2019, Atlassian offers Academic Cloud licensing at 50% off list price. Please note that Academic Cloud pricing includes Atlassian core products and Apps, and does not include third-party Marketplace Apps, Trello, Bitbucket, Opsgenie, Statuspage, or Jira Align. Contact Us to request Academic Cloud pricing for Atlassian core products and Apps, please include the URL for your Atlassian Cloud site (if you don't have one, sign up here).
Atlassian is happy to provide free Server (self-hosted) licenses for registered charitable non-profit organizations that are non-government, non-academic, non-commercial in nature, have no religious affiliation and that would not otherwise be able to afford Atlassian software.
Atlassian also offers Community Cloud licensing at 75% off list price. Please note that Community Cloud pricing includes Atlassian core products and Apps, and does not include third-party Marketplace Apps, Opsgenie, or Jira Align.
You can apply for Community Licenses by completing our Community License Request Form.
Atlassian is happy to provide free Server (self-hosted) licenses for educational use by students and teachers within a classroom setting
Beginning July 1, 2019, Atlassian offers Classroom Cloud licensing at 75% off list price. Please note that Classroom Cloud pricing includes Atlassian core products and Apps, and does not include third-party Marketplace Apps, Trello, Bitbucket, Opsgenie, Statuspage, or Jira Align.
You can apply for Classroom Licenses by completing our Classroom License Request Form.
Yes, additional licenses would be required. Each license permits only the deployment of a single instance of the software in a production environment.
Developer licenses are available to existing commercial and academic server license holders (not available for cloud or server Starter products) who wish to deploy non-production installations for use in testing and development of the Atlassian software (e.g. version upgrades, customizations to the software, etc) that should not be done on a live production instance.
Developer licenses can also be used for non-production installations of the software deployed on a cold standby server.
This license is provided free of charge and the maintenance expiration of this license will be synchronized to the maintenance expiration date of your product.
The technical contact for the license can generate a developer key by following these steps:
You may generate more than one license key if running multiple pre-production servers, e.g. development, testing, and QA, servers.
Server product licenses cannot be combined to increase the number of users for a single instance. To increase the number of users, you will need to obtain an upgrade to the desired user tier. You can get additional information on upgrades of each respective product: Jira Software, Jira Core, Confluence, Fisheye, Crucible, Bamboo, Bitbucket, Crowd, Advanced Roadmaps for Jira, Team Calendars for Confluence, and Questions for Confluence.
Managing My Account
If you have licenses attached to your existing account, they will be transferred over to your new email address after a successful change.
To add a Billing or Technical Contact, any existing Billing or Technical Contacts can log into their My.Atlassian account, select the product or subscription in question and enter the email address of the new contact. If the new contact does not have an Atlassian Account, you will be prompted to enter a few details.
To establish a new Primary Billing or Technical Contact, the new contact will need to log into their My.Atlassian account and select Make Primary. The existing Primary Contact will then be demoted to a secondary contact and can be removed if needed.
Within Atlassian Cloud, any SIte Admin will be able to make themselves a Billing Contact by navigating to Site Administration > Billing > Overview and selecting Make Me A Billing Contact.
If you have any questions about the Contacts on file for your license or subscription, contact our Customer Advocate Team.
Any billing or technical contact of an Atlassian Cloud subscription can update the credit card on file. To update the credit card, follow the instructions below:
The new card will be charged on the next billing date. If your account is past due, the credit card will be charged once it is updated.
Alternatively, if you are a Cloud site admin, you can see and update the credit card for your subscription within the site administration console by going to Settings > Billing > Billing Details. From the Billing Details section you can:
You must be a site admin to update the credit card for an account on an annual subscription. Site Admins can see and update the credit card for your subscription within the site administration console by going to Settings > Billing > Billing Details. From here you can:
The new card will be charged on the next billing date. If your account is past due, the credit card will be charged once it is updated.
To change your password:
To reset your password:
If you've forgotten the password for your Atlassian account or My.Atlassian account, follow these directions to reset it.
Designated Billing and Technical Contacts can log into their My.Atlassian accounts and download quotes and invoices, make payments, add PO numbers, delete quotes, and make changes to existing/open quotes.
Please note: you can only access the orders where you are listed as the Billing or Technical Contact.
The Billing and Technical Contacts for a license or subscription have access to update the payment details on file within their My.Atlassian account, view and pay invoices, add additional Billing or Technical Contacts, raise Support requests, generate trial licenses, and more.
The Billing and Technical Contacts are viewed as the product owners, and have authority to request changes to the license/subscription.
For questions about Billing and Technical Contacts, contact our Customer Advocate Team.
Update your email preferences by logging into your My.Atlassian account and selecting Email Preferences at the top of the page.
For those without My.Atlassian accounts,
Sure! If you've confirmed that all of your licenses have been moved to another Billing and Technical Contact, you can close your account via our Close Your Account page.
Upgrading Server Licenses
Upgrade paths and pricing for server products can be found on the Product tabs in the left navigation bar.
Licenses cannot be combined to create custom tiers (e.g., a 10 user license and a 50 user license will not produce a 60 user license), and custom tiers are not available for purchase.
When calculating the price of a Server license upgrade, we use the following formula:
New Tier Price minus 50% of Current Tier Price
Please note: Upgrade pricing is dependent on what you have paid previously. If you purchased before 3-Oct-2019 you may be on a different pricing plan, and the formula above will not apply. To verify your upgrade cost, please create a Server upgrade quote via the Atlassian Store.
Anyone can purchase or request a quote, all that's needed is the Support Entitlement Number (SEN) and the email address of any current contact for the license being upgraded.
Visit the Quote & Order Form and click the Upgrade tab. Enter the license SEN and email address for a current license contact. Complete the license type, product, existing edition and upgrade to sections then click Add to Cart. Complete Step 2 and 3 of the Quote & Order Form and submit the form. Once that's done, a quote will be sent via email to the billing and technical contacts.
If credit card details are not provided through the secure online form, the quote can be paid by mailed check, ACH (US customers) or direct bank transfer. When payment is received, an email will be sent to the nominated licensee and billing contacts providing details on how to access the license and any applicable source downloads.
You can upgrade user tiers of Atlassian software at any time.
Once payment has been processed, the new license key will be added to the My.Atlassian account(s) of the listed Billing and Technical Contact(s) on the order.
Your 12 month software maintenance will commence from the date of payment confirmation and replaces any active software maintenance of the upgraded license. You will not accrue maintenance forgone from your old license because a new service agreement is entered on a new product with a new license key.
License upgrades include 12 months of software maintenance commencing from the date payment is processed and cannot be shortened. Customers can synchronize the maintenance on other licenses to match the license being upgraded. Alternatively, when the maintenance for customer's other licenses is up for renewal the upgraded license can be added at that time.
Within Atlassian's current price structure, we're unable to make any changes to our standard customer terms. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position. Maintaining standard terms with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our customer terms have been very carefully authored to be fair to both you and us.
Atlassian lists a small number of our customers on our website as examples of organizations using our products. All other disclosures about our customers (customer testimonials, case studies, etc.) are done so only after collaborating with and obtaining permission from our customers.
If you don't want us to mention your company name at all, just contact our Customer Advocate Team and we'll add you to our list of companies requesting not to be party to any disclosures or forms of publicity (including our customer lists on our website).
Upon request, we are happy to provide a Sole Source letter confirming that Atlassian is the manufacturer of the products we sell. If you'd like a copy of our Sole Source letter, Contact Us.
Privacy & GDPR
GDPR stands for the General Data Protection Regulation and is effective as of May 25th, 2018. GDPR replaces national privacy and security laws that previously existed within the EU with a single, comprehensive EU-wide law that governs the use, sharing, transfer and processing of any personal data that originates from the EU.
Our policy is to respect all laws that apply to our business and this includes GDPR. We also appreciate that our customers have requirements under GDPR that are directly impacted by their use of Atlassian products and services. We are committed to helping our customers stay in compliance with GDPR and their local requirements.
In addition, here are a few things that Atlassian is committed to doing to ensure our compliance with GDPR and that of our customers:
As a processor of personal data for many of our customers, we will assist our customers with responding to individual rights requests that they receive under the GDPR. In many cases, customers may be able address these types of requests by logging into the applicable product and using settings available within such product or your account. Where this is not possible, contact us to request assistance with any such individual rights requests.
Our goal is to provide our customers with secure, fast, and reliable services. As a provider of global services, we run our services with common operational practices and features across multiple jurisdictions. Today, we store data in data centers located in the US, Germany, Ireland, Singapore, and Australia. Data is stored in the data center closest to the location of the majority of users accessing an instance. We may also allow employees and contractors located around the world to access certain data for product promotion and development, and customer and technical support purposes. For more information, see our Cloud Hosting Infrastructure page.
Although Atlassian Cloud now offers European hosting, we will optimize where to host customer data based on how it is accessed around the world (rather than upon request). We don't guarantee that your data will be hosted in a specific location. However, data hosting location determinations are always based on reducing latency and achieving optimal performance for you and your users.
Atlassian understands and respects the rules for onward transfers of personal data outside of the EU. To that end, we rely on EU-US Privacy Shield Framework and the EU Standard Contractual Clauses to transfer EU personal data to countries that have not been deemed to provide adequate protection by the EU Commission. Atlassian offers customers a pre-signed Data Processing Agreement (DPA) to meet onward transfer requirements under the GDPR. The Atlassian DPA is available here for all cloud customers to download and electronically sign to meet onward transfer requirements under GDPR.
We need to transfer your personal data to other organizations to help us provide you the service. For example, we use Amazon Web Services data centers to assist us in storing your data. In some instances, these are other companies within the Atlassian family. For example, if you request support and assistance, you may speak to our agents at our headquarters in Australia or to one of our other support centers. Whenever we share your data, we remain accountable to you for how it is used by any of these organizations. We require all service providers, including other Atlassian companies, to enter into contracts with us to ensure that our customers' personal data receives the same level of protection and safeguards.
In order to legally transfer data outside of the EU, the GDPR requires such data be transferred in accordance with an "adequate transfer mechanism." The Privacy Shield Program is a framework agreed to by the U.S. Department of Commerce and the European Commission that provides an "adequate transfer mechanism" for participating companies. Companies certifying to the Privacy Shield framework agree to apply specific privacy and security protections to personal data when it is transferred from the EU to the U.S. We know that the protection of personal data is important to our customers, which is why we decided to participate in Privacy Shield as a way for us to demonstrate our commitment to global privacy standards and requirements.
Atlassian is Privacy Shield certified, meaning we have promised to follow transfer rules and practices as further described in the Privacy Shield framework. For more information, see our Privacy Shield Certification.
Privacy and Security are among the highest priorities at Atlassian. Atlassian is following the developments around the recent decision by the Court of Justice of the European Union regarding the EU-US Privacy Shield and we are comprehensively assessing the implications for our company.
Atlassian anticipated this issue and has an in-built solution in our DPA. While the EU-US Privacy Shield may have been invalidated in this ruling, please note that Atlassian’s Data Protection Addendum includes language (see Section 6.2) that provides for Standard Contractual Clauses (SCCs) as a fallback data transfer mechanism for personal data from the EU to be transferred to the US in the event of the invalidation of Privacy Shield. In the decision, we understand that the court upheld SCCs as a valid data transfer mechanism for transfers of personal data from the EU to the US at this time.
Atlassian remains committed to ensuring our customers’ data is protected with the utmost care and in compliance with applicable data privacy laws and requirements. Please be assured, to the extent we have ongoing obligations under our Privacy Shield Certification, we will continue to honor them. The Swiss-EU Privacy Shield remains operational and is not currently impacted.
For more information see https://www.atlassian.com/trust/privacy/gdpr#data-transfers.
Yes! We understand that our customers, and in particular, our European customers, will require that, where Atlassian is a processor of EU personal data, we execute additional terms that meet GDPR obligations with respect to the processing of that EU personal data. The Atlassian Data Processing Addendum is available here for all cloud customers to download and electronically sign to meet onward transfer requirements under GDPR.
Atlassian’s Data Processing Addendum incorporates the EU Controller to Processor Standard Contractual Clauses as a transfer mechanism for Customer Personal Data. The terms of the Standard Contractual Clauses apply where the transfer of Customer Personal Data from the EU to Atlassian is not covered by another transfer mechanism recognized by applicable data protection law as providing an adequate level of protection for personal data (e.g., the EU - U.S. Privacy Shield Framework).
The Atlassian DPA is an extension of our Cloud Terms of Service and reflects our compliance with GDPR requirements (including those specifically set forth under Article 28) as applicable to our products and services. Just as with our standard Cloud Terms of Service, we're unable to make any changes to our DPA on a customer-by-customer basis.
We have implemented organizational and technical safeguards to secure our users' data, in compliance with GDPR requirements. Our users' personal data is pseudonymized when stored, and further encrypted if it is being transferred. For more information on how we secure and store at Atlassian, see our Trust page.
If you use a server or data center version of our products, we do not host, store, transmit, receive or collect information about you (including your content), except in limited cases, where permitted by your administrator: we collect feedback you provide directly to us through the product; we collect content using analytics techniques that hash, filter or otherwise scrub the information to exclude information that might identify you or your organization; and we collect clickstream data about how you interact with and use features in the applicable product. Server and data center administrators can disable our collection of this information from the applicable products via the administrator settings or prevent this information from being shared with us by blocking transmission at the local network level.
A list of our subprocessors can be found on our Sub-Processors page.
Customizations and Professional Services
Jira Software, Jira Service Desk (4.2 onwards), Jira Core, Confluence, Bamboo, Crowd, Bitbucket and SharePoint Connector for Confluence commercial, academic, and Starter License holders receive source code to the software, allowing for in-house customizations and modifications. Atlassian's software is still very flexible and customizable; source modifications are required only in the most complex setups.
The JSP source code is provided to Crucible and Fisheye commercial, academic, and Starter License holders.
Source code access is only offered by Atlassian for some Atlassian products. 3rd party Marketplace and Atlassian apps may not include access to source code.
Under the terms of the Atlassian Software License Agreement, licensees are permitted to modify the source code to develop bug fixes, customizations or additional features. As Atlassian software is proprietary, under no circumstance may licensees embed the source code into another application, nor can a licensee copy or in any way use elements of the source code within other applications.
Please note: Some customers may not have access to product source code due to U.S. Export Control restrictions. More information can be found at bis.doc.gov.
Certainly! As a customer there are different approaches to influencing the evolution of Atlassian's products:
Atlassian does not currently offer customers any professional services. Consequently, Atlassian can not formally engage in or formally assist with on-site customer training, implementations or software customizations. Commercial and academic licensees are of course entitled to support and assistance under the terms of their active software maintenance and Atlassian will always endeavor to provide legendary support under those terms. We do, however, have a number of official Atlassian Partners who are able to assist with on-site training, implementation and customization requirements.
Atlassian Partner Program
Indeed, Atlassian is always interested to hear from like-minded companies looking for compelling synergies.
The Atlassian Solution Partner Program was established to provide support and incentives to parties interested in selling Atlassian products and related services to their current and prospective customers. For more information and to submit your application, visit the Atlassian Solution Partner page.
No, Atlassian products are proprietary software applications.
Jira Software, Jira Service Desk (4.2 onwards), Jira Core, Confluence, Bamboo, Crowd, Bitbucket, and SharePoint Connector for Confluence commercial, academic, and Starter License holders do however receive the full source code to the software, allowing for in-house customizations and modifications. Atlassian's software is still very flexible and customizable; source modifications are required only in the most complex setups.
The JSP source code is provided to Crucible and Fisheye commercial, academic, and Starter License holders.
Source code access is available only to the nominated technical and billing contacts of a server product license. To become a license contact and have access to source code, contact your nominated technical or billing contact(s). If you do not know whom to contact within your organization, contact us.
Atlassian Cloud customers do not have access to source code as the Cloud code base is not customizable. In addition to Atlassian cloud customers, some customers may not have access to product source code due to U.S. Export Control restrictions. More information can be found at bis.doc.gov.
Please note: Atlassian does offer free licenses for official Open Source Projects and community organizations — it's our way of giving something back. In addition, Atlassian actively supports a large number of Open Source projects and groups, such as Apache, Codehaus, OpenSymphony, WebWork, and XDoclet. To learn more about Open Source at Atlassian, click here.
Export Control Classification Numbers (ECCNs)