85% of the IT teams we surveyed use chat tools. 85% is better than most NBA players’ free throw shooting percentage, or how many customers were satisfied with The Baconator.

We wanted to dig deeper, we wanted to know why IT loves them some chat instead of email.

So, we went directly to the IT community to find out. We talked to agents, managers, and directors and asked them about how chat makes their work life awesome. Here’s what they said (click for the full-size version):


Feel informed? We hope so.

Have you been searching the dark corners of the Internet to learn how chat helps IT support? Well, search no more. Check out our latest article How chat helps IT support agents crush it and get schooled.

Like this sweet infographic? Share it on Facebook, Twitter, or LinkedIn, send a smoke signal, or even try some morse code. We’ll take what we can get. Download the PDF here!

Infographic: why IT teams like chat