JIRA

The only service desk built on JIRA

Software and support. Better together.

With development and support on the same platform, connect service desk tickets to your JIRA issues.

Collect

Give your customers an easy way to ask for help.

Collaborate

Agents, developers, and experts share information and contribute knowledge all in one platform.

Solve

SLAs prioritize your issues so you can focus on what's important.

Inform

Dashboards, trends, and reports, oh my! Catch bottlenecks before they impact the team.

9:00 AM

Meet Jill, a customer

Jill has an important customer call in an hour, but her virtual meeting software isn’t working. She goes to JIRA Service Desk to get help from her IT team.

9:08 AM

This is Nick

Nick is a service desk agent at Jill's company. Thanks to customizable SLAs, Jill's request is at the top of the queue because it's urgent.

9:15 AM

Ruth is Nick’s boss

Ruth settles in with a coffee to review the queue, and check on her team. She can see that Nick is already working on a request.

9:21 AM

Jill gets an update

She sees that Nick is asking for a screen shot. She gives him the details he needs using the simple customer portal.

9:30 AM

Success!

Nick has solved Jill’s problem. He creates a knowledge base article using Confluence so future customers with similar problems can find help without creating a ticket.

Jill is one happy customer

Her issue has been solved quickly with useful updates from the IT team. Now she can get on with her day.

Ruth is happy, too

She has full visibility into the service desk's performance. It's easy for her to create real-time reports for the rest of the organization.

The most collaborative service desk

All the features you really need, and more.

Simplified self service

Give your customers an effortless service experience

Ticket management

Best-in-class ticket management and queues for fast resolution

Effective knowledge

Capture, create, and share knowledge with agents, experts and employees

HipChat integration

Keep tabs on every ticket, don't let incidents snowball. Learn more.

Powerful SLAs

Get started quickly with out-of-the-box service level agreements or create your own

Fast setup

Easily spin up a service desk and add value now without the need for lengthy consulting

Customer story

See how Vistaprint uses JIRA Service Desk

With over 4,600 employees across 22 offices worldwide, Vistaprint's service desk needs to stay up and running 24/7. Learn how they rolled out JIRA Service Desk collapsing over 20 different services into one – in just five weeks.

What other customers are saying

“We’ve rolled out JIRA Service Desk in production to over 1,500 users. It was ridiculously easy – and the SLA metrics were eye-opening.”

Caroline Adams – Scrum Master, Good Technology

“For a Global Team that’s doing help desk ticketing,or pretty much anything in IT, JIRA Service Desk really helps us to be efficient and effective as a team.”

Alex Stillings – IT Special Ops, Twitter

Self-service made easy with Confluence

All of your documents now searchable in JIRA Service Desk. Free up agents from answering the same question, over and over and...

Go mobile with HipChat

Get alerts, connect with experts, and rule your kingdom on the go with the HipChat integration.

Turn JIRA up to 11 with Service Desk

Email support

Let customers stay in email while you work in JIRA. Pretty awesome.

Knowledge Base

With one click, capture information from tickets and add it to your library.

Automation

Make the robot do it! Get more stuff done by automating common tasks.

Powerful SLAs

Get the important things done first. Configure, click and get going in minutes. 

"Using all the Atlassian products together makes us more efficient... and helps the end user get help faster."

Nick Cunningham, Puppet Labs IT Manager

View their story

Trusted by over 10,000 IT teams worldwide

Simple plans hosted in the cloud

Small teams

$10

monthly
for up to 3 agents

No credit card required
Unlimited free customers

Most popular

Large teams

$25

per agent/month
for 4+ agents

No credit card required
Unlimited free customers