The only service desk built on JIRA

Software that IT and service
teams actually like to use

JIRA Service Desk is fast to implement, simple to use, and has everything you need out of the box.


Give your employees an easy way to ask for help and your agents a fast way to resolve incidents.


Focus on what matters. Visual SLAs keep priorities front of mind.


Automate repetitive tasks so your agents can focus on solving the hard stuff.


Improve performance by catching bottlenecks before they happen.

JIRA Service Desk,
a leader in service desk software

JIRA Service Desk is recognized as a leader in service desk software by G2Crowd, ahead of legacy vendors like BMC and ServiceNow.

Dev and IT, better together

If your dev teams already use JIRA Software, connect IT tickets to their backlog for fast issue resolution across teams.

Take your service desk up a notch

Share knowledge

Add Confluence to JIRA Service Desk and help your customers help themselves.

Go mobile

Get critical notifications with HipChat and never miss a P1 no matter where you are.

Want to implement ITIL?

JIRA Service Desk includes ITIL ready templates out of the box for incident, change, problem and service requests.

Track assets

Track your assets today with asset management add-ons. Stay informed on where’s your gear.

“We solve problems faster by integrating JIRA Service Desk with JIRA Software.”

Michael Hall, Business Tools Squad Lead

View their story

Trusted by over 15,000 IT teams worldwide
JIRA Service Desk customers
JIRA Service Desk customers

Simple plans hosted in the cloud

Small teams


per monthfor up to 3 agents

No credit card needed

Growing teams


per agent / month for 4+ agents

No credit card needed