The only service desk built on JIRA

Software and support. Better together.

With development and support on the same platform, connect service desk tickets to your JIRA issues.


Give your customers an easy way to ask for help.


Agents, developers, and experts share information and contribute knowledge all in one platform.

Software that IT and Service
teams actually like to use

JIRA Service Desk is purpose built for IT and service teams. Prioritize, automate and solve requests faster than ever.


Give your employees an easy way to ask for help and your agents a fast way to resolve incidents.


Focus on what matters. Visual SLAs keep priorities front of mind.


SLAs prioritize your issues so you can focus on what's important.


Dashboards, trends, and reports, oh my! Catch bottlenecks before they impact the team.


Automate repetitive tasks so your agents can focus on solving the hard stuff.


Improve performance by catching bottlenecks before they happen.

Self-service made easy with Confluence

All of your documents now searchable in JIRA Service Desk. Free up agents from answering the same question, over and over and...

JIRA Service Desk,
a leader in service desk software

JIRA Service Desk recognized as a leader in service desk software by G2Crowd, ahead of legacy vendors like BMC and ServiceNow.

Go mobile with HipChat

Get alerts, connect with experts, and rule your kingdom on the go with the HipChat integration.

Dev and IT, better together

If your dev teams already use JIRA for issue tracking, why not connect your IT issues to the same backlog?

Turn JIRA up to 11 with Service Desk

Email support

Let customers stay in email while you work in JIRA. Pretty awesome.

Knowledge Base

With one click, capture information from tickets and add it to your library.


Make the robot do it! Get more stuff done by automating common tasks.

Powerful SLAs

Get the important things done first. Configure, click and get going in minutes. 

Everything your service desk needs… and more

Share knowledge

Add Confluence to JIRA Service Desk and turn your service desk into a self-service delight.

Track assets

Track your assets today with asset management add-ons. Keep you informed on where’s your gear.

Want to implement ITIL?

Don’t start from scratch, get the ITIL workflow pack from the Atlassian Marketplace.

Go mobile

Get critical notifications with HipChat and never miss a P1 no matter where you are.

"Using all the Atlassian products together makes us more efficient... and helps the end user get help faster."

Nick Cunningham, Puppet Labs IT Manager

View their story

“We rolled out JIRA Service Desk - going from 2 to 22 locations globally —in five weeks”


View their story

Trusted by over 10,000 IT teams worldwide

Simple plans hosted in the cloud

Small teams


monthlyfor up to 3 agents

No credit card required
Unlimited free customers

Large teams


per agent/monthfor 4+ agents

No credit card required
Unlimited free customers