9:00 AM

Meet Jill, a customer

Jill has an important customer call in an hour, but her virtual meeting software isn’t working. She goes to JIRA Service Desk to get help from her IT team.

9:08 AM

This is Nick

Nick is a service desk agent at Jill's company. Thanks to customizable SLAs, Jill's request is at the top of the queue because it's urgent.

9:15 AM

Ruth is Nick’s boss

Ruth settles in with a coffee to review the queue, and check on her team. She can see that Nick is already working on a request.

9:21 AM

Jill gets an update

She sees that Nick is asking for a screen shot. She gives him the details he needs using the simple customer portal.

9:30 AM


Nick has solved Jill’s problem. He creates a knowledge base article using Confluence so future customers with similar problems can find help without creating a ticket.

Jill is one happy customer

Her issue has been solved quickly with useful updates from the IT team. Now she can get on with her day.

Ruth is happy, too

She has full visibility into the service desk's performance. It's easy for her to create real-time reports for the rest of the organization.

The most collaborative service desk

All the features you really need, and more.

Intuitive customer portal

Wow your customers with a clean and easy-to-use customer portal.

Complete visibility

Check the status of requests at a glance and prioritize effectively.

Powerful SLAs

Start working immediately with out-of-the-box service level agreements or create your own.

Real-time reports

Assess performance instantly and improve your IT team’s efficiency.

Easily customized

Design a portal that matches your brand and makes it easy to submit requests.

Self-service knowledge base

Turn your service desk into a self-service desk with a knowledge base built on Confluence.

Customer story

See how Vistaprint uses JIRA Service Desk

With over 4,600 employees across 22 offices worldwide, Vistaprint's service desk needs to stay up and running 24/7. Learn how they rolled out JIRA Service Desk collapsing over 20 different services into one – in just five weeks.

What other customers are saying

“We’ve rolled out JIRA Service Desk in production to over 1,500 users. It was ridiculously easy – and the SLA metrics were eye-opening.”

Aaron Jones – Scrum Master, Good Technology

“For a Global Team that’s doing help desk ticketing,or pretty much anything in IT, JIRA Service Desk really helps us to be efficient and effective as a team.”

Alex Stillings – IT Special Ops, Twitter