Simply modern
ITSM software

Transform IT to deliver faster and collaborate effortlessly

Jira Service Desk is a flexible, collaborative ITSM solution built for rapid service delivery.

Deliver exceptional IT service, fast

Provide IT service and support without the cost and complexity of traditional ITSM solutions. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Spin up new services with Jira Service Desk’s intuitive, codeless setup and configuration.

Ticket request help desk software
Help desk portal software for technical and non-technical teams

Shape your processes to match the way you work

Start with ITIL best practices out-of-the-box and easily adapt your service management processes to match the way your teams work. Tailor service delivery to your organization’s specific needs with our rich ecosystem of integrations and marketplace apps.

Resolve issues fast as an integrated team

Bring development, operations, and support teams together using a common platform to speed service requests through to changes and releases. Take advantage of deep integrations with other Atlassian products, like Jira Software, Confluence, Opsgenie, and Statuspage, allow for a seamless experience so teams collaborate quickly and easily.


Extend Jira Service Desk with apps

An extensive marketplace of 1,000+ trusted applications & integrations ensure Jira Service Desk can be custom tailored to fit any and every use case.

Powering teams of all sizes around the world

Square logo          Sotheby's logo          Domino's logo          puppet logo          Twitter logo          Airbnb logo          The Telegraph logo

Square logo
Sotheby's logo
Domino's logo
puppet logo
Twitter logo
Airbnb logo
The Telegraph logo

Jira Service Desk logo

Take ITSM on-the-go

With the Jira Service Desk native mobile app, employees across your organization - in IT, HR, Facilities, Legal, and more - can get the help they need, on-the-go. Learn more.

Download on the Apple App Store   Get it on Google Play

Prices that scale, for teams of all sizes


per user/month
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Free forever
No obligation


per user/month
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Free for 7 days
No credit card needed


per user/month
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Free for 7 days
No credit card needed
Learn more

101+ users?   We offer discounts for large teams! Calculate your price

IT Help Desk

What is ITSM?

IT service management -- often referred to as ITSM -- is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. ITSM teams oversee all kinds of workplace technology, ranging from laptops, to servers, to business-critical software applications.


Extra support when you need it

Get additional support with our rich documentation site, an online community of product champions, and our powerful partner network.


See a demo of Jira Service Desk

Want to see Jira Service Desk in action? Join our weekly demo for a product walk through with live Q&A. Get the facts from one of our experts or start a free trial and see for yourself.