It's All About Customer Experience: The Latest from JIRA Service Desk

At JIRA Service Desk, we've been busy rolling out new features across our portal, knowledge base, international support and more. Come listen to Shihab Hamid, Product Manager at Atlassian, give a product deep-dive covering the latest features shipped with real examples that go beyond the basics.

At JIRA Service Desk, we've been busy rolling out new features across our portal, knowledge base, international support and more. Come listen to Shihab Hamid, Product Manager at Atlassian, give a product deep-dive covering the latest features shipped with real examples that go beyond the basics.

We will cover topics like: 

  • Designing a request catalog
  • Growing and managing a knowledge-base
  • Branding your service desk and making it human
  • Multi-channel service desk that makes it easy to get help
  • Localizing your service desk
  • Going beyond multi-channel with an embedded service experience

All colored with real examples that go beyond the basics.

Speaker

Shihab Hamid

Principal Product Manager

Shihab is a Principal Product Manager, who started on Jira Service Desk since it’s inception. He is passionate about using technology to build the best customer experience.