Transform your service desk: The Atlassian approach to IT Service Management

Join this webinar to learn how to streamline and transform your service desk. Dive into the Atlassian approach to IT Service Management (ITSM) and see how it helps IT teams be more flexible and collaborative than ever before.

At Atlassian Summit 2016, we discussed how every software company is fundamentally becoming a service company. We live in a services first world and IT sits right at the center of this transformation. Join the Jira Service Desk product manager Vidhu Sharma and ITSM Solution Engineer Paul Buffington as they walk through the Atlassian approach to IT Service Management (ITSM). 

First they will outline trends in the industry and the challenges facing IT teams today. Then they'll jump right into how Atlassian approaches ITSM in detail, going over service management, incident management, problem management and change management.

Finally, you'll get a full end-to-end demo of Jira Service Desk and how it can be used to support your ITSM needs. Please come with questions! There will be a live Q&A section hosted by Vidhu and Paul. 


Vidhu Sharma

Sr. Product Manager - Jira Service Desk

Vidhu is on the Jira Service Desk product management team. He's been creating products and crafting delightful experiences across a wide spectrum of companies for nearly a decade. A big fan of DIY and EDM!

Paul Buffington

Principal Solution Engineer, ITSM

As a member of the Atlassian Enterprise team Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans the Atlassian products but also goes beyond the technology to helping teams improve the way they work. Paul enjoys spending time with family and their three golden retrievers on the Oregon coast. Hiking and photography are a perfect weekend for him.