Jira Service Desk Licensing and Purchasing

Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Sales Team.

Server Licenses

1. What does a new Jira Service Desk license cost?

We have designed Jira Service Desk licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 

*Please note: Pricing for self-hosted licenses will change on October 2nd, 2017. Read more about the upcoming change on our Changes to Server Pricing page.

  Commercial Academic
1-3 Agents US $10 US $10
4-5 Agents US $1,700 US $850
6-10 Agents US $3,300 US $1,650
11-15 Agents US $5,000 US $2,500
16-25 Agents US $7,200 US $3,600
26-50 Agents US $13,200 US $6,600
51-100 Agents US $22,000 US $11,000
101-250 Agents US $35,200 US $17,600
250+ Agents US $49,500 US $24,750

 

2. How much is it to renew my Jira Service Desk software maintenance?

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing. 

  Commercial Academic
Jira Service Desk 1-3 Agents US $10 US $10
Jira Service Desk 4-5 Agents US $850 US $425
Jira Service Desk 6-10 Agents US $1,650 US $825
Jira Service Desk 11-15 Agents US $2,500 US $1,250
Jira Service Desk 16-25 Agents US $3,600 US $1,800
Jira Service Desk 26-50 Agents US $6,600 US $3,300
Jira Service Desk 51-100 Agents US $11,000 US $5,500
Jira Service Desk 101-250 Agents US $17,600 US $8,800
Jira Service Desk 250+ Agents US $24,750 US $12,375

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details. You also have the option to set up auto-renewal through my.atlassian.com.

*Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time.

3. What is software maintenance?

Software maintenance, included in your first year of use, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license keys (lets you test the upgrades before committing!)
  • Potential to enroll to Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world class teams.

4. How do I request a quote?

Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit.  Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

5. How is Jira Service Desk licensed?

A Jira Service Desk commercial/academic/starter license entitles you to:

  • Install Jira Service Desk on a single instance in a production environment on 1 server
  • Perpetual Jira Service Desk use
  • Software maintenance for 12 months - including all updates and online support

An academic license is available for qualified educational and academic institutions (learn more). Please read the Atlassian Customer Agreement for more details.

6. What is the cost to upgrade my Jira Service Desk license to increase Agents?

You will be pleased to know that you can upgrade Jira Service Desk at any time. The upgrade process is very simple, and all your data is preserved. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

Please Note: The below prices are applicable for licenses purchased after 2-Oct-2017. Pricing for licenses purchased prior to 2-Oct-2017 will be calculated using the original purchase price.

  4-5 Agents 6-10 Agents 11-15 Agents 16-25 Agents 26-50 Agents 51-100 Agents 101-250 Agents 251+ Agents
Commercial
From Jira Service Desk 1-3 Agents $1,700 $3,300 $5,000 $7,200 $13,200 $22,000 $35,200 $49,500
Jira Service Desk 4-5 Agents to   $2,450 $4,150 $6,350 $12,350 $21,150 $34,350 $48,650
Jira Service Desk 6-10 Agents to     $3,350 $5,500 $11,550 $20,350 $33,550 $47,850
Jira Service Desk 11-15 Agents to       $4,700 $10,700 $19,500 $32,700 $47,000
Jira Service Desk 16-25 Agents to         $9,600 $18,400 $31,600 $45,900
Jira Service Desk 26-50 Agents to           $15,400 $28,600 $42,900
Jira Service Desk 50-100 Agents to             $24,200 $38,500
Jira Service Desk 101-250 Agents to               $31,900
Academic
From Jira Service Desk 1-3 Agents $850 $1,650 $2,500 $3,600 $6,600 $11,000 $17,600 $24,750
Jira Service Desk 4-5 Agents to   $1,225 $2,075 $3,175 $6,175 $10,575 $17,175 $24,325
Jira Service Desk 6-10 Agents to     $1,675 $2,750 $5,775 $10,175 $16,750 $23,925
Jira Service Desk 11-15 Agents to       $2,300 $5,850 $9,750 $16,350 $21,375
Jira Service Desk 16-25 Agents to         $4,375 $8,375 $14,375 $20,875
Jira Service Desk 26-50 Agents to           $7,000 $14,300 $21,450
Jira Service Desk 51-100 Agents to             $12,100 $19,250
Jira Service Desk 100 -250 Agents to               $15,950
  4-5 Agents 6-10 Agents 11-15 Agents 16-25 Agents 26-50 Agents 51-100 Agents 101-250 Agents 251+ Agents

* Upgrading from a user-based license may be different, please Contact Us for assistance.

Data Center Term Licenses

1. What is Data Center?

Data Center is a deployment option providing high availability and performance at scale for your mission critical Atlassian applications. Our Data Center offering is available for Jira Software, Jira Service Desk, Confluence, and Bitbucket. See our Data Center information page for more details.

Please also see our Data Center FAQ for common questions.

Cloud Subscriptions

1. Where can I sign up for an evaluation?

Atlassian Cloud can be evaluated for free, please visit Try Atlassian Cloud to start an evaluation.

Already using Atlassian Cloud? Site Administrators can navigate to the new Applications section of your Cloud site through the menu in the header and add or remove applications and/or add-ons as needed.

Please note: Removing applications or add-ons takes effect immediately and no credit or refund will be offered for removing applications or add-ons early.

2. How much does Jira Service Desk Cloud cost?

We offer a la carte pricing for Atlassian Cloud. Your subscription starts with Jira Core, Jira Software, Jira Service Desk, and/or  Confluence as its foundation. From there, you can choose from available add-ons (e.g. Capture for Jira) and additional applications.

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.

Monthly Pricing:

Number of Agents Price Per Month
Up to 3 agents
(1-3 agents)*
$10 Flat
For more than 3 agents
(4-15 agents)
$20/Agent
For the next 85 agents
(16-100 agents)
$15/Agent
For the next 150 agents
(101-250 agents)
$8/Agent
For each additional agent
(251+ agents)
$1/Agent

Annual Pricing:

Agents Annual Price
1 - 3* $100
3 - 5 $1,000
6 - 10 $2,000
11 - 15 $3,000
16 - 25 $4,500
26 - 50 $8,250
51 - 100 $15,750
101 - 200 $23,750
201 - 300 $28,250
301 - 400 $29,250
401 - 500 $30,250
501 - 600 $31,250
601 - 800 $33,250
801 - 1,000 $35,250
1,001 - 1,200 $37,250
1,201 - 1,400 $39,250
1,401 - 1,600 $41,250
1,601 - 1,800 $43,250
1,801 - 2,000 $45,250

* Why the big jump in price from 10 users to 11 users? Our 10 user tiers offer introductory pricing for small teams. If you have more than 10 users (or more than 3 Jira Service Desk agents), regular pricing applies.

Note that Jira Service Desk is priced by the agent. What's the difference between an agent and a JIRA user?

  • Jira Service Desk agents work on requests and respond to customers
  • Jira Core and Jira Software users collaborate with agents and can add internal comments on customer requests.
  • For more details on what each role can do, please see agent and collaborator.

3. How can I purchase or request a quote for Atlassian Cloud?

The monthly payment plan can can only be paid with a credit card associated with the subscription. 

To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url.

4. What is the minimum term of service?

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

5. What payment options are available?

Monthly: this payment option is automatically charged to the credit card associated with the Atlassian Cloud  subscription. To update the credit card details please see the How do I change the credit card for my subscription FAQ.

Annual: this payment option can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url.

6. Where can I find the Atlassian Cloud End User Agreement?

You can find the Atlassian Customer Agreement in our FAQ.

7. I have more questions about Atlassian Cloud

Great, because we have more answers! Please see our complete Altassian Cloud FAQ.