Close

Jira Service Desk Licensing and Purchasing

Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Customer Advocate Team.

Cloud Subscriptions

1. Where can I sign up for an evaluation?

Atlassian Cloud can be evaluated for free, please visit Try Atlassian Cloud to start an evaluation.

Already using Atlassian Cloud? Site Administrators can navigate to the new System Administraion section of your Cloud site through the menu and add or remove applications and/or add-ons as needed.

Please note: Removing applications or add-ons takes effect immediately and no credit or refund will be offered for removing applications or add-ons early.

2. How much does Jira Service Desk Cloud cost?

We offer a la carte pricing for Atlassian Cloud. Your subscription starts with Jira Core, Jira Software, Jira Service Desk, and/or  Confluence as its foundation. From there, you can choose from available add-ons (e.g. Capture for Jira) and additional applications. 

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.

Monthly Pricing:

We are now offering early access to customers to move above 2,000 Users. 

Number of Agents Price Per Month
Up to 3 agents
(1-3 agents)*
$10 Flat
For more than 3 agents
(4-15 agents)
$20/Agent
For the next 85 agents
(16-100 agents)
$15/Agent
For the next 150 agents
(101-250 agents)
$8/Agent
For each additional agent
(251+ agents)
$1/Agent

Annual Pricing:

Agents Annual Price
1 - 3* $100
4 - 5 $1,000
6 - 10 $2,000
11 - 15 $3,000
16 - 25 $4,500
26 - 50 $8,250
51 - 100 $15,750
101 - 200 $23,750
201 - 300 $28,250
301 - 400 $29,250
401 - 500 $30,250
501 - 600 $31,250
601 - 800 $33,250
801 - 1,000 $35,250
1,001 - 1,200 $37,250
1,201 - 1,400 $39,250
1,401 - 1,600 $41,250
1,601 - 1,800 $43,250
1,801 - 2,000 $45,250
Early Access Tiers
2,001 - 2,250 $47,750
2,251 - 2,500 $50,250
2,501 - 2,750 $52,750
2,751 - 3,000 $55,250
3,001 - 3,250 $57,750
3,251 - 3,500 $60,250
3,501 - 3,750 $62,750
3,751 - 4,000 $65,250
4,001 - 4,250 $67,750
4,251 - 4,500 $70,250
4,501 - 4,750 $72,750
4,751 - 5,000 $75,250

* All prices USD

Why the big jump in price from 10 users to 11 users? Our 10 user tiers offer introductory pricing for small teams. If you have more than 10 users (or more than 3 Jira Service Desk agents), regular pricing applies.

Note that Jira Service Desk is priced by the agent. What's the difference between an agent and a Jira user?

  • Jira Service Desk agents work on requests and respond to customers
  • Jira Core and Jira Software users collaborate with agents and can add internal comments on customer requests.
  • For more details on what each role can do, please see agent and collaborator.

3. How can I purchase or request a quote for Atlassian Cloud?

The monthly payment plan can can only be paid with a credit card associated with the subscription. 

To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url.

4. What is the minimum term of service?

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

5. What payment options are available?

Monthly: this payment option is automatically charged to the credit card associated with the Atlassian Cloud  subscription. To update the credit card details please see the How do I change the credit card for my subscription FAQ.

Annual: this payment option can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url.

6. Where can I find the Atlassian Terms of Service?

Please see our Cloud Terms of Service for more information.

7. I have more questions about Atlassian Cloud

Great, because we have more answers! Please see our complete Altassian Cloud FAQ.

Server Licenses

1. What does a new Jira Service Desk license cost?

We have designed Jira Service Desk licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 

  Commercial Academic
1-3 Agents (Starter) $10 $10
4-5 Agents $2,100 $1,050
6-10 Agents $4,100 $2,050
11-15 Agents $6,300 $3,150
16-25 Agents $9,000 $4,500
26-50 Agents $16,500 $8,250
51-100 Agents $27,500 $13,750
101-250 Agents $44,000 $22,000
250+ Agents $56,900 $28,450

* All prices USD

2. How much is it to renew my Jira Service Desk software maintenance?

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing. 

  Commercial Academic
Jira Service Desk 1-3 Agents (Starter) $10 $10
Jira Service Desk 4-5 Agents $1,050 $525
Jira Service Desk 6-10 Agents $2,050 $1,025
Jira Service Desk 11-15 Agents $3,150 $1,575
Jira Service Desk 16-25 Agents $4,500 $2,250
Jira Service Desk 26-50 Agents $8,250 $4,125
Jira Service Desk 51-100 Agents $13,750 $6,875
Jira Service Desk 101-250 Agents $22,000 $11,000
Jira Service Desk 250+ Agents $28,450 $14,225

* All prices USD

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details. You also have the option to set up auto-renewal through my.atlassian.com.

Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time.

3. What is software maintenance?

Software maintenance, included in your first year of use, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license keys (lets you test the upgrades before committing!)
  • Potential to enroll to Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world class teams.

*Please note that 3-Agent Starter licenses are not eligible for Technical Support. 

4. How do I request a quote?

Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit.  Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

5. How is Jira Service Desk licensed?

A Jira Service Desk commercial/academic/starter license entitles you to:

  • Install Jira Service Desk on a single instance in a production environment on 1 server
  • Perpetual Jira Service Desk use
  • Software maintenance for 12 months - including all updates and online support

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

6. What is the cost to upgrade my Jira Service Desk license to increase Agents?

You will be pleased to know that you can upgrade Jira Service Desk at any time. The upgrade process is very simple, and all your data is preserved. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

Please Note: The below prices* are applicable for licenses purchased after 12-Oct-2018. Pricing for licenses purchased prior to 12-Oct-2018 will be calculated using the original purchase price.

  4-5 Agents 6-10 Agents 11-15 Agents 16-25 Agents 26-50 Agents 51-100 Agents 101-250 Agents 251+ Agents
Commercial
From Jira Service Desk 1-3 Agents $2,100 $4,100 $6,300 $9,000 $16,500 $27,500 $44,000 $56,900
Jira Service Desk 4-5 Agents to   $3,050 $5,250 $7,950 $15,450 $26,450 $42,950 $55,850
Jira Service Desk 6-10 Agents to     $4,250 $6,950 $14,450 $25,450 $41,950 $54,850
Jira Service Desk 11-15 Agents to       $5,850 $13,350 $24,350 $40,850 $53,750
Jira Service Desk 16-25 Agents to         $12,000 $23,000 $39,500 $52,400
Jira Service Desk 26-50 Agents to           $19,250 $35,750 $48,650
Jira Service Desk 50-100 Agents to             $30,250 $43,150
Jira Service Desk 101-250 Agents to               $34,900
Academic
From Jira Service Desk 1-3 Agents $1,050 $2,050 $3,150 $4,500 $8,250 $13,750 $22,000 $28,450
Jira Service Desk 4-5 Agents to   $1,525 $2,625 $3,975 $7,725 $13,225 $21,475 $27,925
Jira Service Desk 6-10 Agents to     $2,125 $3,475 $7,225 $12,725 $20,975 $27,425
Jira Service Desk 11-15 Agents to       $2,925 $6,675 $12,175 $20,425 $26,875
Jira Service Desk 16-25 Agents to         $6,000 $11,500 $19,750 $26,200
Jira Service Desk 26-50 Agents to           $9,625 $17,875 $24,325
Jira Service Desk 51-100 Agents to             $15,125 $21,575
Jira Service Desk 100 -250 Agents to               $17,450
  4-5 Agents 6-10 Agents 11-15 Agents 16-25 Agents 26-50 Agents 51-100 Agents 101-250 Agents 251+ Agents

* All prices USD

7. How do I purchase a Server license upgrade?

There are two ways to generate a server license upgrade quote:

My.Atlassian Account

When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Data Center Term Licenses

1. What is Data Center?

Data Center is a deployment option providing high availability and performance at scale for your mission critical Atlassian applications. Our Data Center offering is available for Jira Software, Jira Service Desk, Confluence, and Bitbucket. See our Data Center information page for more details.

Please also see our Data Center FAQ for common questions.