Close

Jira Software Licensing and Purchasing

Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Customer Advocate Team.

Cloud Subscriptions

1. Where can I sign up for an evaluation?

Atlassian Cloud can be evaluated for free, please visit Try Atlassian Cloud to start an evaluation.

Already using Atlassian Cloud? Site Administrators can navigate to the new Site Administration section of your Cloud site through the  menu and add or remove applications and/or add-ons as needed.

Please note: Removing applications or add-ons takes effect immediately and no credit or refund will be offered for removing applications or add-ons early.

2. What does a Jira Software Cloud subscription cost?

We offer a la carte pricing for Atlassian Cloud. Your subscription starts with Jira Core, Jira Software, Jira ServiceDesk, and/or Confluence as its foundation. From there, you can choose from available add-ons (e.g. Zephyr for Jira Software) and additional applications.

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.

Monthly Pricing:
 
We are now offering early access to customers to move above 2,000 Users. 
Number of Users Price Per Month
Up to 10 users
(users 1-10)*
$10 Flat
For more than 10 users
(11-100 users)
$7.00/User
For the next 150 users
(101-250 users)
$5.00/User
For each additional user
(251-5,000 users)
$1.10/user

 

Annual Pricing:

Annual User Tier Annual Price
1 - 10 Users $100 
11 - 15 Users $1,050
16 - 25 Users $1,750
26 - 50 Users $3,500
51 - 100 Users $7,000
101 - 200 Users $12,000
201 - 300 Users $15,050
301 - 400 Users $16,150
401 - 500 Users $17,250
501 - 600 Users $18,350
601 - 800 Users $20,550
801 - 1,000 Users $22,750
1,001 - 1,200 Users $24,950
1,201 - 1,400 Users $27,150
1,401 - 1,600 Users $29,350
1,601 - 1,800 Users $31,550
1,801 - 2,000 Users $33,750
Early Access Tiers
2,001 - 2,250 Users $36,500
2,251 - 2,500 Users $39,250
2,501 - 2,750 Users $42,000
2,751 - 3,000 Users $44,750
3,001 - 3,250 Users $47,500
3,251 - 3,500 Users $50,250
3,501 - 3,750 Users $53,000
3,751 - 4,000 Users $55,750
4,001 - 4,250 Users $58,500
4,251 - 4,500 Users $61,250
4,501 - 4,750 Users $64,000
4,751 - 5,000 Users $66,750

* All prices USD

Why the big jump in price from 10 users to 11 users? Our 10 user licenses offer introductory pricing for small teams. If you have more than 10 users (or more than 3 Jira Service Desk agents), regular pricing applies.

3. How can I purchase or request a quote for Atlassian Cloud?

The monthly payment plan can can only be paid with a credit card associated with the subscription (within the Billing Contact's My Atlassian account). 

To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL (xxxxxxx.atlassian.net) or SEN (SEN-XXXXXX).

4. What is the minimum term of service?

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

5. What payment options are available?

Monthly: Monthly subscriptions are limited to payment via Credit Card. To update the credit card details on file, please see the How do I change the credit card for my subscription FAQ.

Annual: Annual subscriptions can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL or SEN (SEN-XXXXXX).

6. Where can I find the Atlassian Terms of Service?

Please see Atlassian's Terms of Service for more information.

7. I have more questions about Atlassian Cloud

Great! We have more answers! Please see our complete Altassian Cloud FAQ.

Server Licenses

1. What does a new Jira Software license cost?

We have designed Jira Software licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 

  Commercial Academic
 1-10 Users (Starter) $10 $10
11-25 Users $2,500 $1,250
26-50 Users $4,500 $2,250
51-100 Users $8,300 $4,150
101-250 Users $16,500 $8,250
251-500 Users $24,800 $12,400
501-2,000 Users $30,400 $15,200
2,001-10,000 Users $38,000 $19,000
10,000+ Users $45,500 $22,750

* All priced USD

2. How much is it to renew my Jira Software maintenance?

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing. 

  Commercial Academic
1-10 Users (Starter) $10 $10
11-25 Users $1,250 $625
26-50 Users $2,250 $1,125
51-100 Users $4,150 $2,075
101-250 Users $8,250 $4,125
251-500 Users $12,400 $6,200
501-2,000 Users $15,200 $7,600
2,001-10,000 Users $19,000 $9,500
10,000+ Users $22,750 $11,375

* All prices USD

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details. You also have the option to set up auto-renewal through my.atlassian.com.

Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. If you intend to renew, we recommend renewing at least 30 days before expiration.

3. What is software maintenance?

Software maintenance, included in your first year of use*, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license keys (lets you test the upgrades before committing!)
  • Potential to enroll to Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world class teams.

*Please note that 10-User Starter licenses are not eligible for Technical Support. 

4. How do I request a quote?

Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit.  Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

5. How is Jira Software licensed?

A Jira Software commercial/academic/starter license entitles you to:

  • Install Jira Software on a single instance in a production environment on 1 server
  • Perpetual Jira Software use
  • Software maintenance for 12 months - including all updates and online support
  • Application source code (under a developer source license which allows for broad customization)

An academic license is available for qualified educational and academic institutions (learn more). Please see the Atlassian Software License Agreement for details.

6. What is the cost to upgrade my Jira Software license to a higher user tier?

You'll be pleased to know that you can upgrade Jira Software at any time. The upgrade process is very simple, and all your data is preserved. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

Please Note: The below prices* are applicable for licenses purchased after 12-Oct-2018. Pricing for licenses purchased prior to 12-Oct-2018 will be calculated using the original purchase price.

  26-50 Users 51-100 Users 101-250 Users 251-500 Users 501-2000 Users 2001-10,000 Users 10,001+ Users
Commercial
From 1-10 Users
Starter License
         Starter Licenses can be upgraded to a higher tier for the price of a new license at the higher tier.
From
11-25 Users to
$3,250 $7,050 $15,250 $23,550 $29,150 $36,750 $44,250
From
26-50 Users to
  $6,050 $14,250 $22,550 $28,150 $35,750 $43,250
From
51-100 Users to
    $12,350 $20,650 $26,250 $33,850 $41,350
From 101-250
Users to
       $16,550 $22,150 $29,750 $37,250
From 251-500
Users to
        $18,000 $25,600 $33,100
From
501-2000 Users to
          $22,800 $30,300
From
2001-10,000 Users to
            $26,500
Academic
From 1-10 Users
Starter License
         Starter Licenses can be upgraded at the cost of a new license at the higher tier.
From
11-25 Users to
$1,625 $3,525 $7,625 $11,775 $14,575 $18,375 $22,125
From
26-50 Users to
  $3,025 $7,125 $11,275 $14,075 $17,875 $21,625
From
51-100 Users to
    $6,175 $10,325 $13,125 $16,925 $20,675
From 101-250
Users to
      $8,275 $11,075 $14,875 $18,625
From 251-500
Users to
        $9,000 $12,800 $16,550
From
501-2000 Users to
          $11,400 $15,150
From
2001-10,000 Users to
            $13,250
  26-50 Users 51-100 Users 101-250 Users 251-500 Users 501-2000 Users 2001-10,000 Users 10,001+ Users

* All prices USD

7. How do I purchase a Server license upgrade?

There are two ways to generate a server license upgrade quote:

My.Atlassian Account

When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Data Center Term Licenses

1. What is Data Center?

Data Center is a deployment option providing high availability and performance at scale for your mission critical Atlassian applications. Our Data Center offering is available for Jira Software, Jira Service Desk, Confluence, and Bitbucket Server. See our Data Center information page for more details.

Please also see our Data Center FAQ for common questions.