Purchasing FAQ

Server Licenses

1. What does a new JIRA Software license cost?

We believe the JIRA Software licensing scheme is simple, upfront and equitable. Our software licenses entitle you to perpetual use, and include 12 months maintenance (updates/support) commencing from the date of purchase. Renewing maintenance is entirely optional.

  Commercial Academic
 1-10 Users US $10 US $10
11-25 Users US $1,800 US $900
26-50 Users US $3,300 US $1,650
51-100 Users US $6,000 US $3,000
101-250 Users US $12,000 US $6,000
251-500 Users US $18,000 US $9,000
501-2,000 Users US $24,000 US $12,000
2,001-10,000 Users US $30,000 US $15,000
10,000+ Users US $36,000 US $18,000

 

2. How much is it to renew my JIRA Software maintenance?

All Commercial licenses include 12 months of software maintenance (support and product updates). Beyond this initial 12 month period, you may renew your software maintenance for another 12 months* at our discounted renewal prices.

  Commercial Academic
1-10 Users US $10 US $10
11-25 Users US $900 US $450
26-50 Users US $1,650 US $825
51-100 Users US $3,000 US $1,500
101-250 Users US $6,000 US $3,000
251-500 Users US $9,000 US $4,500
501-2,000 Users US $12,000 US $6,000
2,001-10,000 Users US $15,000 US $7,500
10,000+ Users US $18,000 US $9,000

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. However, customers can request a quote at any time from the Atlassian Store; see this FAQ for more details.

*Maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. If you intend to renew, we recommend renewing at least 30 days before expiration.

*If you purchased JIRA and JIRA Agile prior to October 6th, 2015, you can find your renewal costs on the Migration Hub.

3. What is the cost to upgrade my JIRA Software license to a higher user tier?

You will be pleased to know that you can upgrade JIRA Software at any time. The upgrade process is very simple, and all your data is preserved. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

*If you purchased JIRA and JIRA Agile prior to October 6th, 2015, you can find your upgrade costs on the Migration Hub.

  26-50 Users 51-100 Users 101-250 Users 251-500 Users 501-2000 Users 2001-10,000 Users 10,001+ Users
Commercial
From 1-10 Users
Starter License
         Starter Licenses can be upgraded to a higher tier for the price of a new license at the higher tier.
From
11-25 Users to
US $2,400 US $5,100 US $11,100 US $17,100 US $23,100 US $29,100 US $35,100
From
26-50 Users to
  US $4,350 US $10,350 US $16,350 US $22,350 US $28,350 US $34,350
From
51-100 Users to
    US $9,000 US $15,000 US $21,000 US $27,000 US $33,000
From 101-250
Users to
       US $12,000 US $18,000 US $24,000 US $30,000
From 251-500
Users to
        US $15,000 US $21,000 US $27,000
From
501-2000 Users to
          US $18,000 US $24,000
From
2001-10,000 Users to
            US $21,000
Academic
From 1-10 Users
Starter License
         Starter Licenses can be upgraded at the cost of a new license at the higher tier.
From
11-25 Users to
US $1,200 US $2,550 US $5,550 US $8,550 US 11,550 US $14,550 US $17,550
From
26-50 Users to
  US $2,175 US $5,175 US $8,175 US $11,175 US $14,175 US $17,175
From
51-100 Users to
    US $4,500 US $7,500 US $10,500 US $13,500 US $16,500
From 101-250
Users to
      US $6,000 US $9,000 US $12,000 US $15,000
From 251-500
Users to
        US $7,500 US $10,500 US $13,500
From
501-2000 Users to
          US $9,000 US $12,000
From
2001-10,000 Users to
            US $10,500
  26-50 Users 51-100 Users 101-250 Users 251-500 Users 501-2000 Users 2001-10,000 Users 10,001+ Users

 

4. How do I request a quote?

Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit.  Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

5. How is JIRA Software licensed?

A JIRA Software commercial/academic/starter license entitles you to:

  • Install JIRA Software on a single instance in a production environment on 1 server
  • Perpetual JIRA Software use
  • Software maintenance for 12 months - including all updates and online support (during local business hours)
  • Full source code (under a developer source license which allows for broad customization)

An academic license is available for qualified educational and academic institutions (learn more).

Data Center Term Licenses

1. What is Data Center?

Data Center is a deployment option providing high availability and performance at scale for your mission critical Atlassian applications. Our Data Center offering is available for JIRA Software, JIRA Service Desk, Confluence, and Bitbucket Server. See our Data Center information page for more details.

Please also see our Data Center FAQ for common questions.

Cloud Subscriptions

1. Where can I sign up for an evaluation?

Atlassian Cloud can be evaluated for free, please visit Try Atlassian Cloud to start an evaluation.

Already using Atlassian Cloud? Site Administrators can navigate to the new Applications section of your Cloud site through the menu in the header and add or remove applications and/or add-ons as needed.

Please note: Removing applications or add-ons takes effect immediately and no credit or refund will be offered for removing applications or add-ons early.

2. What does a JIRA Software Cloud subscription cost?

We offer a la carte pricing for Atlassian Cloud. Your subscription starts with JIRA Core, JIRA Software, JIRA ServiceDesk, Confluence and/or Bamboo as its foundation. From there, you can choose from available add-ons (e.g. Zephyr for JIRA Software) and additional applications.

From time to time, Atlassian may run limited-time pricing offers on our website which may not reflect the pricing you see below.

 
Users JIRA Software Cloud Monthly JIRA Software Cloud Annual
1-10 US $10 US $100
11-15 US $75 US $750
16-25 US $150 US $1,500
26-50 US $300 US $3,000
51-100 US $450 US $4,500
101-500 US $750 US $7,500
501-2000 US $1,500 US $15,000

3. How can I purchase or request a quote for Atlassian Cloud?

The monthly payment plan can can only be paid with a credit card associated with the subscription. 

To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL or SEN (SEN-XXXXXX).

4. What is the minimum term of service?

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

5. What payment options are available?

Monthly: Monthly subscriptions are limited to payment via Credit Card. To update the credit card details on file, please see the How do I change the credit card for my subscription FAQ.

Annual: Annual subscriptions can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL or SEN (SEN-XXXXXX).

6. Where can I find the Atlassian Cloud End User Agreement?

You can find the Atlassian Customer Agreement in our FAQ.

7. I have more questions about Atlassian Cloud

Great! We have more answers! Please see our complete Altassian Cloud FAQ.