Jira Service Management Pricing & Licensing

Free trials of Jira Service Management Cloud Standard and Jira Service Management Cloud Premium can be started on the Try Cloud page. We also offer a Free plan of Jira Service Management Cloud for up to 3 Agents, with 2GB storage and Community Support. You can compare the Free, Standard, and Premium plans here.

Already using cloud? Site Administrators can navigate to the System Administration section of your cloud site and add or remove applications and/or add-ons as needed.

Please note: Removing applications or add-ons takes effect immediately and no credit or refund will be offered for removing applications or add-ons early.

We offer a la carte pricing for cloud. Your subscription starts with either Jira Core, Jira Software, Jira Service Management, or Confluence as its foundation. From there, you can choose from available add-ons and additional applications.

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.

Jira Service Management Cloud Standard is the service management tool you know and love today. Jira Service Management Cloud Premium helps teams confidently scale across their organization by offering advanced incident management and change management capability, unlimited automation rules, unlimited storage, a financially-backed 99.9% uptime SLA, and 24/7 Premium Support with a 1 hour response time. If you have concerns about downtime or service interruptions, are looking to scale ITSM across your org, or have a globally distributed team that relies on Atlassian products as mission-critical for success, Premium is a great fit for you.

Jira Service Management Cloud can be upgraded from Standard to Premium at any time via the Manage Subscriptions page of your cloud site.

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information, see our SLA Compensation for Premium Plans documentation, or our Cloud Premium SLA Terms and Conditions.

The monthly payment plan can only be paid with a credit card or PayPal account associated with the subscription.

To request a quote for the annual payment option, please Contact Us with your cloud URL.

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

Cloud Monthly

To ensure timely payment for monthly subscriptions, we're only able to accept payment via credit card or PayPal. The card on file can be updated by the primary billing contact via my.atlassian.com at any time, or you can elect to pay via PayPal via the Billing Details section of your cloud subscription.

*Unfortunately, we're unable to accept Discover credit cards for monthly renewals

Cloud Annual

Cloud subscriptions set up for automatic renewals can be paid via credit card or PayPal. Annual quotes can be paid by credit card, bank transfer, check, ACH, PayPal, or Net-30 terms (for orders above $10,000). Complete payment details appear on the first page of an official quote and on our How To Pay page.

Please see our Cloud Terms of Service for more information.

Additionally, our Expanded Coverage Addendum includes enhanced terms for the Premium editions of Jira Software, Jira Service Management, and Confluence.

Great, because we have more answers! Please see our complete Cloud FAQ.

Data Center is Atlassian’s purpose-built enterprise offering for self-managed environments. With the continuous innovation of enterprise-grade features, flexible infrastructure choices, and advanced controls, Data Center makes it easy to meet the complex needs of your organization at scale. Data Center is available for Jira, Confluence, Bitbucket, and Crowd. See our Data Center information page for more details.

Reference our Data Center FAQ for common questions.

Please refer to Jira Service Management Pricing for complete pricing details.

Beginning February 2, 2021, Insight Asset Management and Insight Discovery will be bundled with Jira Service Management Data Center. Existing Jira Service Management Data Center customers can unlock these additional features by updating to the latest version.

Additionally, starting February 2, 2021 PT, Priority Support will be included with a Data Center subscription to Jira Software, Jira Service Management, Confluence, and Crowd, as well as Bitbucket for customers with 500 or more users.

Data Center helps large enterprises get work done at scale.

Our enterprise edition for self-managed environments, Data Center offers solutions for enterprise environments across:

• Compliance and security
• Advanced user management
• Infrastructure and operations
• Data and insights
• Scale, performance, and availability
• Enterprise-grade ecosystem

Data Center is available for Jira Software, Confluence, Bitbucket, Jira Service Management, Crowd, and coming soon to Bamboo.

Our migration center provides end-to-end support throughout your move to Data Center, leveraging our proven best practices and resources including:

• Step-by-step deployment guides that show you how to plan and successfully migrate to either non-clustered or clustered Data Center.
• Resources and migration tools that can make migrating to Data Center easier.
• Support to guide you through every step of your journey to Data Center and ensure you have the information you need to be successful.
• Solution Partners for complex setups and support to help you plan for, move to, and grow with Atlassian’s Data Center products.

If you still have open questions after reviewing the documentation, our team will be happy to clarify them for you – just get in touch.

Existing Jira Service Management Server (formerly Jira Service Desk Server) licenses can be renewed to a maximum end date of February 2, 2024. Review the table below to find your Jira Service Management Server renewal price.

Between February 2, 2021 PT and February 2, 2022 PT, we will continue to provide support (i.e. database, browser, Java) and bug fixes on server products. After February 2, 2022 PT, we will only provide security bug-fixes for critical vulnerabilities until the end of support.

On February 2, 2024 PT, your products will reach end of support. After that date, we will not release any further product updates. Regular security updates help protect your business from threats and vulnerabilities, so we strongly recommend moving to cloud or upgrading to Data Center before the end of support date.

Existing Jira Service Management (formerly Jira Service Desk) Server licenses can be upgraded to a higher user tier until February 2, 2022, after which you'll need to migrate to cloud or Data Center to change your user tier.

User tier upgrades are calculated based on your existing license's purchase price, and the purchase price of the target user tier. To verify your upgrade cost, create a server upgrade quote in the Atlassian Store or contact us for assistance.

Please note that Jira Service Management Server license upgrades are only available until February 2, 2022.

There are two ways to generate a server license upgrade quote:

my.atlassian.com

When the license's billing contact logs into my.atlassian.com, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.