Jira Core Pricing & Licensing

Free trials for Jira Core Cloud Standard can be started on the Try Cloud page. We also offer a Free plan of Jira Core Cloud for up to 10 users, with 2GB storage, and Community Support. You can compare the Free, Standard, and Premium plans here.

Already using cloud? Site Administrators can navigate to the System Administration section of your cloud site and add or remove applications and/or apps as needed.

Please note: Removing applications or apps takes effect immediately and no credit or refund will be offered for removing applications or add-ons early.

We offer a la carte pricing for cloud. Your subscription starts with either Jira Core, Jira Software, Jira Service Desk, or Confluence as its foundation. From there, you can choose from available add-ons and additional applications.

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.

The monthly payment plan can only be paid with a credit card or PayPal account associated with the subscription.

To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL.

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

Cloud Monthly

To ensure timely payment for monthly subscriptions, we're only able to accept payment via credit card or PayPal. The card on file can be updated by the primary billing contact via my.atlassian.com at any time, or you can elect to pay via PayPal via the Billing Details section of your cloud subscription.

*Unfortunately, we're unable to accept Discover credit cards for monthly renewals

Cloud Annual

Cloud subscriptions set up for automatic renewals can be paid via credit card or PayPal. Annual quotes can be paid by credit card, bank transfer, check, ACH, PayPal, or Net-30 terms (for orders above $10,000). Complete payment details appear on the first page of an official quote and on our How To Pay page.

Please see our Cloud Terms of Service for more information. 

Great, because we have more answers! Please see our complete Cloud FAQ.

We have designed Jira Core licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 

Please note that 10-sser Starter licenses are not eligible for support. Instead, support queries can be raised with the Atlassian Community.

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months at our renewal pricing. 

Yes. For a limited time, existing server and Data Center customers who move to a 1,001+ user cloud subscription are eligible for a multi-year loyalty discount. This applies to customers moving to both our Standard and Premium cloud subscriptions for Jira Software, Jira Service Desk, Jira Core, and Confluence.

Please note: In order to qualify, you must have purchased your server or Data Center license/subscription before October 3, 2019 and your server or Data Center license must be migrated using a free cloud migration trial.

To learn more, please visit our cloud migration faq or contact us for additional assistance.

Software maintenance, included in your first year of use*, gives you the following benefits:

• Security patches
• Critical bug fixes
• New features & enhancements
• Access to Atlassian's world-class support team for technical troubleshooting
• Developer license* keys (lets you test the upgrades before committing)
• Potential to enroll in Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.

*Please note that 10-User Starter server licenses are not eligible for non-production Developer licenses or technical support. 

Requesting an obligation-free quote is easy! You will just need to submit your request through the Atlassian Store. In the final step check Get a Quote and click Submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

App licenses must match the Jira Core user count and type. For instance, a 25-user commercial Jira Core Server license will require a 25-user commercial Advanced Roadmaps for Jira license. 

An active user in Jira Core is by definition any user account in the system with the Jira Users global permission, i.e. anyone who can log in. Unlimited anonymous users are permitted on all licenses.

If you have exceeded your license count, you will need to remove users or groups from the Jira Users global permission. See Unable to Create Issues due to Exceeded License.

A Jira Core Server commercial/academic/starter license entitles you to:

• Deploy a single installation of Jira Core in a production environment on one server
• Unlimited projects and issues
• Perpetual Jira Core use
• Software maintenance for 12 months - including all updates and online support
• Application source code (under a developer source license which allows for broad customization)

Licensing fees are quoted per number of active users. An active user in Jira Core is by definition any user account in the system with the Jira Core Users global permission or the Jira Administrators permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

Jira Core Server can be upgraded to a higher user tier at any time. All data is seamlessly upgraded, and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

Please Note: Upgrade pricing is dependent on what you have paid previously. If you purchased before 3-Oct-2019 you may be on a different pricing plan, and the table below will not apply. To verify your upgrade cost, please create a Server upgrade quote via the Atlassian Store.

There are two ways to generate a server license upgrade quote:

my.atlassian.com

When the license's billing contact logs into my.atlassian.com, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. 

Data Center is a deployment option providing high availability and performance at scale for your mission-critical Atlassian applications.  Currently, our Data Center offering is not available for Jira Core. See our Data Center information page for more details.