JIRA Core Licensing and Pricing
Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Sales Team.
Server Licenses
- What does a new JIRA Core license cost?
- How much is it to renew my JIRA Core software maintenance?
- What is software maintenance?
- How do I request a quote?
- How are add-ons licensed?
- What do I do if JIRA Core has exceeded the Licensed User Count?
- How is JIRA Core Server licensed?
- What is the cost to upgrade my JIRA Core Server license to a higher user tier?
Data Center Term Licenses
Cloud Subscriptions
- Where can I sign up for an evaluation?
- What does a JIRA Core Cloud subscription cost?
- How can I purchase or request a quote for Atlassian Cloud?
- What is the minimum term of service?
- What payment options are available?
- Where can I find the JIRA Core Cloud End User Agreement?
- I have more questions about JIRA Core Cloud
Server Licenses
1. What does a new JIRA Core license cost?
We have designed JIRA Core licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above.
| Commercial | Academic | |
|---|---|---|
| 1-10 Users | US $10 | US $10 |
| 11-25 Users | US $1,200 | US $600 |
| 26-50 Users | US $2,200 | US $1,100 |
| 51-100 Users | US $4,000 | US $2,000 |
| 101-250 Users | US $8,000 | US $4,000 |
| 251-500 Users | US $12,000 | US $6,000 |
| 501-2000 Users | US $16,000 | US $8,000 |
| 2001-10,000 Users | US $20,000 | US $10,000 |
| 10,001+ Users | US $24,000 | US $12,000 |
2. How much is it to renew my JIRA Core software maintenance?
All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing.
| Commercial | Academic | |
|---|---|---|
| 1-10 Users | US $10 | US $10 |
| 11-25 Users | US $600 | US $300 |
| 26-50 Users | US $1,100 | US $550 |
| 51-100 Users | US $2,000 | US $1,000 |
| 101-250 Users | US $4,000 | US $2,000 |
| 251-500 Users | US $6,000 | US $3,000 |
| 501-2000 Users | US $8,000 | US $4,000 |
| 2001-10,000 Users | US $10,000 | US $5,000 |
| 10,001+ Users | US $12,000 | US $6,000 |
Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details.You also have the option to set up auto-renewal through my.atlassian.com.
*Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time.
3. What is software maintenance?
Software maintenance, included in your first year of use, gives you the following benefits:
- Security patches
- Critical bug fixes
- New features & enhancements
- Access to Atlassian's world-class Support team for technical troubleshooting
- Developer license keys (lets you test the upgrades before committing!)
- Potential to enroll to Beta Programs
In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world class teams.
4. How do I request a quote?
Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.
5. How are add-ons licensed?
Add-on licenses must match the JIRA Core user count and type. For instance, a 25 user commercial JIRA Core Server license will require a 25 user commercial Capture for JIRA license.
6. What do I do if JIRA Core has exceeded the Licensed User Count?
An active user in JIRA Core is by definition any user account in the system with the "JIRA Users" global permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.
If you have exceeded your license count, you will need to remove users or groups from the "JIRA Users" global permission. See Unable to Create Issues due to Exceeded License.
7. How is JIRA Core Server licensed?
A JIRA Core Server commercial/academic/starter license entitles you to:
- Deploy a single instance of JIRA Core in a production environment on 1 server
- Unlimited projects and issues
- Perpetual JIRA Core use
- Software maintenance for 12 months - including all updates and online support
- Application source code (under a developer source license which allows for broad customization)
Licensing fees are quoted per number of 'active users'. An active user in JIRA Core is by definition any user account in the system with the "JIRA Users" global permission or the "JIRA Administrators" permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.
An academic license is available for qualified educational and academic institutions (learn more). Please read the Atlassian Customer Agreement for more details.
8. What is the cost to upgrade my JIRA Core Server license to a higher user tier?
You will be pleased to know that you can upgrade JIRA Core at any time. The upgrade process is very simple, and all your data is preserved. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.
| 26-50 Users | 51-100 Users | 101-250 Users | 251-500 Users | 501-2000 Users | 2001-10,000 Users | 10,001+ Users | |
|---|---|---|---|---|---|---|---|
| Commercial | |||||||
| From 1-10 Users Starter License | Starter Licenses can be upgraded at the cost of a new license at the higher tier. | ||||||
| From 11-25 Users to | US $1,600 | US $3,400 | US $7,400 | US $11,400 | US $15,400 | US $19,400 | US $23,400 |
| From 26-50 Users to | US $2,900 | US $6,900 | US $10,900 | US $14,900 | US $18,900 | US $22,900 | |
| From 51-100 Users to | US $6,000 | US $10,000 | US $14,000 | US $18,000 | US $22,000 | ||
| From 101-250 Users to | US $8,000 | US $12,000 | US $16,000 | US $20,000 | |||
| From 251-500 Users to | US $10,000 | US $14,000 | US $18,000 | ||||
| From 501-2000 Users to | US $12,000 | US $16,000 | |||||
| From 2001-10,000 Users to | US $14,000 | ||||||
| Academic | |||||||
| From 1-10 Users Starter License | Starter Licenses can be upgraded at the cost of a new license at the higher tier. | ||||||
| From 11-25 Users to | US $800 | US $1,700 | US $3,700 | US $5,700 | US $7,700 | US $9,700 | US $11,700 |
| From 26-50 Users to | US $1,450 | US $3,450 | US $5,450 | US $7,450 | US $9,450 | US $11,450 | |
| From 51-100 Users to | US $3,000 | US $5,000 | US $7,000 | US $9,000 | US $11,000 | ||
| From 101-250 Users to | US $4,000 | US $6,000 | US $8,000 | US $10,000 | |||
| From 251-500 Users to | US $5,000 | US $7,000 | US $9,000 | ||||
| From 501-2000 Users to | US $6,000 | US $8,000 | |||||
| From 2001-10,000 Users to | US $7,000 | ||||||
| 26-50 Users | 51-100 Users | 101-250 Users | 251-500 Users | 501-2000 Users | 2001-10,000 Users | 10,001+ Users | |
Note: If you are using Capture for JIRA or any other add-on, the add-on licenses must match the user count and type of the parent product. For instance, a 500 User Commercial JIRA Core Server license will require a 500 User Commercial Capture for JIRA Server license.
Starter licenses can be upgraded to a higher tier for the price of a new license at the desired tier.
If you are currently using another legacy license; not shown in the table above; please Contact Us our for assistance.
Data Center Term Licenses
1. Is JIRA Core Data Center available?
Data Center is a deployment option providing high availability and performance at scale for your mission critical Atlassian applications. Currently our Data Center offering is not available for JIRA Core. See our Data Center information page for more details.
Cloud Subscriptions
1. Where can I sign up for an evaluation?
Atlassian Cloud can be evaluated for free, please visit Try Atlassian Cloud to start an evaluation.
Already using Atlassian Cloud? Site Administrators can navigate to the new Applications section of your Cloud site through the 
menu in the header and add or remove applications and/or add-ons as needed.
Please note: Removing applications or add-ons takes effect immediately and no credit or refund will be offered for removing applications or add-ons early.
2. What does a JIRA Core Cloud subscription cost?
| Users | JIRA Core Cloud Monthly | JIRA Core Cloud Annual |
|---|---|---|
| 1-10 | US $10 | US $100 |
| 11-15 | US $50 | US $500 |
| 16-25 | US $100 | US $1,000 |
| 26-50 | US $200 | US $2,000 |
| 51-100 | US $300 | US $3,000 |
| 101-500 | US $500 | US $5,000 |
| 501-2000 | US $1,000 | US $10,000 |
3. How can I purchase or request a quote for Atlassian Cloud?
The monthly payment plan can can only be paid with a credit card associated with the subscription.
To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url.
4. What is the minimum term of service?
The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.
5. What payment options are available?
Monthly: Monthly subscriptions are limited to payment via Credit Card. To update the credit card details please see the How do I change the credit card for my subscription FAQ.
Annual: Annual subscriptions can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL or SEN (SEN-XXXXXX).
6. Where can I find the JIRA Core Cloud End User Agreement?
You can find the Atlassian Customer Agreement on our FAQ.
7. I have more questions about JIRA Core Cloud
Great, because we have more answers! Please see our complete Atlassian Cloud FAQ.