JIRA Core Licensing and Pricing

Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Sales Team.

Server Licenses

1. What does a new JIRA Core license cost?

We have designed JIRA Core licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. 

  Commercial Academic
1-10 Users US $10 US $10
11-25 Users US $1,200 US $600
26-50 Users US $2,200 US $1,100
51-100 Users US $4,000 US $2,000
101-250 Users US $8,000 US $4,000
251-500 Users US $12,000 US $6,000
501-2000 Users US $16,000 US $8,000
2001-10,000 Users US $20,000 US $10,000
10,001+ Users US $24,000 US $12,000

2. How much is it to renew my JIRA Core software maintenance?

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing. 

  Commercial Academic
1-10 Users US $10 US $10
11-25 Users US $600 US $300
26-50 Users US $1,100 US $550
51-100 Users US $2,000 US $1,000
101-250 Users US $4,000 US $2,000
251-500 Users US $6,000 US $3,000
501-2000 Users US $8,000 US $4,000
2001-10,000 Users US $10,000 US $5,000
10,001+ Users US $12,000 US $6,000

Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details.You also have the option to set up auto-renewal through my.atlassian.com.

*Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time.

3. What is software maintenance?

Software maintenance, included in your first year of use, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class Support team for technical troubleshooting
  • Developer license keys (lets you test the upgrades before committing!)
  • Potential to enroll to Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world class teams.

4. How do I request a quote?

Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

5. How are add-ons licensed?

Add-on licenses must match the JIRA Core user count and type. For instance, a 25 user commerical JIRA Core Server license will require a 25 user commercial Capture for JIRA license. 

6. What do I do if JIRA Core has exceeded the Licensed User Count?

An active user in JIRA Core is by definition any user account in the system with the "JIRA Users" global permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

If you have exceeded your license count, you will need to remove users or groups from the "JIRA Users" global permission. See Unable to Create Issues due to Exceeded License.

7. How is JIRA Core Server licensed?

A JIRA Core Server commercial/academic/starter license entitles you to:

  • Deploy a single instance of JIRA Core in a production environment on 1 server
  • Unlimited projects and issues
  • Perpetual JIRA Core use
  • Software maintenance for 12 months - including all updates and online support
  • Application source code (under a developer source license which allows for broad customization)

Licensing fees are quoted per number of 'active users'. An active user in JIRA Core is by definition any user account in the system with the "JIRA Users" global permission or the "JIRA Administrators" permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more). Please read the Atlassian Customer Agreement for more details.

8. What is the cost to upgrade my JIRA Core Server license to a higher user tier?

You will be pleased to know that you can upgrade JIRA Core at any time. The upgrade process is very simple, and all your data is preserved. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

  26-50 Users 51-100 Users 101-250 Users 251-500 Users 501-2000 Users 2001-10,000 Users 10,001+ Users
Commercial
From 1-10 Users
Starter License

         Starter Licenses can be upgraded at the cost of a new license at the higher tier.

From
11-25 Users to
US $1,600 US $3,400 US $7,400 US $11,400 US $15,400 US $19,400 US $23,400
From
26-50 Users to
  US $2,900 US $6,900 US $10,900 US $14,900 US $18,900 US $22,900
From
51-100 Users to
    US $6,000 US $10,000 US $14,000 US $18,000 US $22,000
From 101-250
Users to
       US $8,000 US $12,000 US $16,000 US $20,000
From 251-500
Users to
        US $10,000 US $14,000 US $18,000
From
501-2000 Users to
          US $12,000 US $16,000
From
2001-10,000 Users to
            US $14,000
Academic
From 1-10 Users
Starter License
          Starter Licenses can be upgraded at the cost of a new license at the higher tier.
From
11-25 Users to
US $800 US $1,700 US $3,700 US $5,700 US $7,700 US $9,700 US $11,700
From
26-50 Users to
  US $1,450 US $3,450 US $5,450 US $7,450 US $9,450 US $11,450
From
51-100 Users to
    US $3,000 US $5,000 US $7,000 US $9,000 US $11,000
From 101-250
Users to
      US $4,000 US $6,000 US $8,000 US $10,000
From 251-500
Users to
        US $5,000 US $7,000 US $9,000
From
501-2000 Users to
          US $6,000 US $8,000
From
2001-10,000 Users to
            US $7,000
  26-50 Users 51-100 Users 101-250 Users 251-500 Users 501-2000 Users 2001-10,000 Users 10,001+ Users

Note: If you are using Capture for JIRA or any other add-on, the add-on licenses must match the user count and type of the parent product. For instance, a 500 User Commercial JIRA Core Server license will require a 500 User Commercial Capture for JIRA Server license.

Starter licenses can be upgraded to a higher tier for the price of a new license at the desired tier. 

If you are currently using another legacy license; not shown in the table above; please Contact Us our for assistance.

Data Center Term Licenses

1. Is JIRA Core Data Center available?

Data Center is a deployment option providing high availability and performance at scale for your mission critical Atlassian applications.  Currently our Data Center offering is not available for JIRA Core. See our Data Center information page for more details.

Cloud Subscriptions

1. Where can I sign up for an evaluation?

Atlassian Cloud can be evaluated for free, please visit Try Atlassian Cloud to start an evaluation.

Already using Atlassian Cloud? Site Administrators can navigate to the new Applications section of your Cloud site through the menu in the header and add or remove applications and/or add-ons as needed.

Please note: Removing applications or add-ons takes effect immediately and no credit or refund will be offered for removing applications or add-ons early.

2. What does a JIRA Core Cloud subscription cost?

Users JIRA Core Cloud Monthly JIRA Core Cloud Annual
1-10 US $10 US $100
11-15 US $50 US $500
16-25 US $100 US $1,000
26-50 US $200 US $2,000
51-100 US $300 US $3,000
101-500 US $500 US $5,000
501-2000 US $1,000 US $10,000

3. How can I purchase or request a quote for Atlassian Cloud?

The monthly payment plan can can only be paid with a credit card associated with the subscription. 

To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url.

4. What is the minimum term of service?

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

5. What payment options are available?

Monthly: Monthly suscriptions are limited to payment via Credit Card. To update the credit card details please see the How do I change the credit card for my subscription FAQ.

Annual: Annual subscriptions can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud URL or SEN (SEN-XXXXXX).

 

6. Where can I find the JIRA Core Cloud End User Agreement?

You can find the Atlassian Customer Agreement on our FAQ.

7. I have more questions about JIRA Core Cloud

Great, because we have more answers! Please see our complete Atlassian Cloud FAQ.