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Jira Service Management Pricing & Licensing

Important changes to our server and Data Center products
We’re making changes to our server and Data Center products, including the end of sale for new server licenses on February 2, 2021 and the end of support for server on February 2, 2024. Learn what this means for you.

Cloud Subscriptions

Where can I sign up for a trial? Show

Free trials of Jira Service Management Cloud Standard and Jira Service Management Cloud Premium can be started on the Try Cloud page. We also offer a Free plan of Jira Service Management Cloud for up to 3 Agents, with 2GB storage and Community Support. You can compare the Free, Standard, and Premium plans here.

Already using cloud? Site Administrators can navigate to the System Administration section of your cloud site and add or remove applications and/or add-ons as needed.

Please note: Removing applications or add-ons takes effect immediately and no credit or refund will be offered for removing applications or add-ons early.

How much does a Jira Service Management Cloud Standard subscription cost? Show

We offer a la carte pricing for cloud. Your subscription starts with either Jira Core, Jira Software, Jira Service Management, or Confluence as its foundation. From there, you can choose from available add-ons and additional applications.

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.

Cena miesięczna:

Użytkownikom Atlassian Cloud Free wsparcia udziela społeczność Atlassian.

* Rozwiązanie Atlassian Cloud jest teraz oferowana z 75% rabatem dla uprawnionych użytkowników licencji dla społeczności i 50% rabatem dla uprawnionych użytkowników licencji akademickich.

Cena roczna:

*Rozwiązanie Atlassian Cloud jest teraz oferowane z 75% rabatem dla uprawnionych użytkowników licencji dla społeczności i 50% rabatem dla uprawnionych użytkowników licencji akademickich

How much does a Jira Service Management Cloud Premium subscription cost? Show

Cena miesięczna:

* Rozwiązanie Atlassian Cloud jest teraz oferowane z rabatem 75% dla uprawnionych użytkowników licencji dla społeczności i rabatem 50% dla uprawnionych użytkowników licencji akademickich.

Cena roczna:

When should I consider Jira Service Management Cloud Premium over Jira Service Management Cloud Standard? Show

Jira Service Management Cloud Standard is the service management tool you know and love today. Jira Service Management Cloud Premium helps teams confidently scale across their organization by offering advanced incident management and change management capability, unlimited automation rules, unlimited storage, a financially-backed 99.9% uptime SLA, and 24/7 Premium Support with a 1 hour response time. If you have concerns about downtime or service interruptions, are looking to scale ITSM across your org, or have a globally distributed team that relies on Atlassian products as mission-critical for success, Premium is a great fit for you.

How do I upgrade from Jira Service Management Cloud Standard to Jira Service Management Cloud Premium? Show

Jira Service Management Cloud can be upgraded from Standard to Premium at any time via the Manage Subscriptions page of your cloud site.

How do I get service credits reimbursed for an SLA breach? Show

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information, see our SLA Compensation for Premium Plans documentation, or our Cloud Premium SLA Terms and Conditions.

How can I purchase or request a quote for cloud? Show

The monthly payment plan can only be paid with a credit card or PayPal account associated with the subscription.

To request a quote for the annual payment option, please Contact Us with your cloud URL.

What is the minimum term of service? Show

The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

What payment options are available? Show

Cloud Monthly

To ensure timely payment for monthly subscriptions, we're only able to accept payment via credit card or PayPal. The card on file can be updated by the primary billing contact via my.atlassian.com at any time, or you can elect to pay via PayPal via the Billing Details section of your cloud subscription.

*Unfortunately, we're unable to accept Discover credit cards for monthly renewals

Cloud Annual

Cloud subscriptions set up for automatic renewals can be paid via credit card or PayPal. Annual quotes can be paid by credit card, bank transfer, check, ACH, PayPal, or Net-30 terms (for orders above $10,000). Complete payment details appear on the first page of an official quote and on our How To Pay page.

Where can I find the Cloud Terms of Service? Show

Please see our Cloud Terms of Service for more information.

Additionally, our Expanded Coverage Addendum includes enhanced terms for the Premium editions of Jira Software, Jira Service Management, and Confluence.

I have more questions about Jira Service Management Cloud Show

Great, because we have more answers! Please see our complete Cloud FAQ.

Server Licenses

What does a new Jira Service Management license cost? Show

We've designed Jira Service Management licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above.

Please note that 3-Agent Starter licenses are not eligible for support. Instead, support queries can be raised with the Atlassian Community.

Atlassian automatycznie wysyła ofertę bez zobowiązań 90 dni przed końcem okresu obsługi technicznej danej licencji. Możesz poprosić o ofertę w dowolnym momencie; więcej informacji można znaleźć w sekcji Często zadawane pytania. Możesz również skonfigurować automatyczne odnawianie za pośrednictwem strony my.atlassian.com.

Odnowienia obsługi technicznej oprogramowania rozpoczynają się po wygaśnięciu aktywnego okresu obsługi, niezależnie od tego, kiedy zakupione zostanie odnowienie obsługi. Zalecamy odnowienie co najmniej 30 dni przed datą wygaśnięcia, aby mieć możliwość uaktualnienia do nowych wersji i uzyskania pomocy technicznej w dowolnym momencie.

How much is it to renew my Jira Service Management software maintenance? Show

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing.

Ceny uaktualnień do akademickich licencji serwerowych wynoszą 50% powyższych cen.

What is software maintenance? Show

Software maintenance, included in your first year of use*, gives you the following benefits:

  • Security patches
  • Critical bug fixes
  • New features & enhancements
  • Access to Atlassian's world-class support team for technical troubleshooting
  • Developer license* keys (lets you test the upgrades before committing)
  • Potential to enroll in Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.

*Please note that 3-Agent Starter licenses are not eligible for non-production Developer licenses or technical support.

How do I request a quote? Show

Requesting an obligation-free quote is easy! You will just need to submit your request through the Atlassian Store. In the final step check Get a Quote and click Submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.

How is Jira Service Management licensed? Show

A Jira Service Management commercial/academic/starter license entitles you to:

  • Install Jira Service Management on a single installation in a production environment on one server
  • Perpetual Jira Service Management use
  • Software maintenance for 12 months - including all updates and online support

Licensing fees are quoted per number of 'active users'. An active user in Jira Service Management is by definition any user account in the system with the "Jira Service Management Users" global permission or the "Jira Administrators" permission, i.e., anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

What is the cost to upgrade my Jira Service Management license to increase Agents? Show

Jira Service Management Server can be upgraded to a higher user tier at any time. All data is seamlessly upgraded, and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

Please Note: Upgrade pricing is dependent on what you have paid previously. If you purchased before 3-Oct-2019 you may be on a different pricing plan, and the table below will not apply. To verify your upgrade cost, please create an upgrade quote via the Atlassian Store.

Ceny uaktualnień do akademickich licencji serwerowych wynoszą 50% powyższych cen.

How do I purchase a server license upgrade? Show

There are two ways to generate a server license upgrade quote:

my.atlassian.com

When the license's billing contact logs into my.atlassian.com, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.

Data Center Term Licenses

What is Data Center?

Data Center is a deployment option providing high availability and performance at scale for your mission-critical Atlassian applications. Our Data Center offering is available for Jira Software, Jira Service Management, Confluence, and Bitbucket. See our Data Center information page for more details.

Please also see our Data Center FAQ for common questions.