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Cloud Pricing & Licensing


Important changes to our server and Data Center products
We’re making changes to our server and Data Center products, including the end of sale for new server licenses on February 2, 2021 and the end of support for server on February 2, 2024. Learn what this means for you.

Managing Users & Roles

How do I add users to my cloud site? Show

If you're a Site Administrator, follow the steps below.

To add a user:

  1. Go to Settings > User Management.
  2. Click the Users tab invite your teammates. Please note that even if the invitee does not accept the invitation, they will become a billable user.
  3. Enter your teammate's email address(es) and click Invite Team Members.

You can then select a user from the list at the bottom of the page to grant/revoke access to particular products.

How do I remove users from my cloud site? Show

Remove a user if you don't want them to appear on your site. Removing a user from one site doesn’t remove them from your organization or other sites you manage.

To remove a user:

  1. From your site's Administration, select Users.
  2. From the user you want to remove, select Show details from the Actions column.
  3. You may need to click the dropdown to see this option.
  4. On the user details screen, click Remove user.
How are users counted towards billing? Show

Once users are created they are automatically counted towards billing even if they don't accept the invite or log in. A user must be explicitly deactivated, deleted, or removed from a synced user directory (if you have Google sync) to not count towards billing. Learn how to add or remove users.

You may also see users stemming from Marketplace Apps, however, these users are not counted toward your total user count or your bill.

How many users do I have? Show

If you're a Site Administrator, you can find the number of billable users for each cloud product by following the steps

  1. From your cloud site, select Settings > Billing.
  2. Click Manage Subscriptions.
  3. Each cloud product will display the number of billable users

If you're only a billing or technical contact (within my.atlassian.com), you will not have access to user counts. In order to understand how many users you have, please refer to recent Invoices, located within my.atlassian.com, under the Orders tab.

What are Trusted users? Show

The Trusted user role grants access to Product Admin features, but not Site Admin features. Trusted users have the ability to invite new users and begin new product trials. Adding a Trusted user will not add them to any user groups with global permissions, however, they will be counted as a billable user for each parent product within the cloud site.

For example, a Trusted user on a cloud site with Jira Software, Confluence, and Jira Service Management will be considered a billable user for each product.

When were my users last active? Show

As a Site Administrator, you can access your users' last activity by:

  1. From your cloud site, select Settings > User Management
  2. Click Users in the sidebar. Each users' last activity will be noted in the Last Seen On Site column.

Activity is captured when a logged-in user interacts with your cloud site. When there is user activity, the current date is logged in User Management. Please note, we don't differentiate between activity on different Jira products, we take the activity across Jira Software, Jira Core and Jira Service Management.

How do I add or remove products and Apps? Show

As a Site Administrator, you can add or remove products by:

  1. From your cloud site, select Settings > Billing
  2. Select Manage Subscriptions.
  3. To add additional products, select Add More Atlassian Products. To remove an existing product, select the three dots next to Manage Users, followed by Delete. You'll be prompted to confirm the deletion of the product and its data.

Please note: Removing products or apps takes effect immediately and no credit or refund will be offered for removing applications or apps early.

Who is a Site Administrator? Show

A Site Administrator is a user in the 'site-admins' group who has access to the user management and billing sections of your cloud site. Users in this group will have complete administrator access to all applications on your site and have application access to all available applications.

You can learn more about the new Site Administrators permission in Default Groups and Permissions in Cloud.

What are the other types of administrative roles? Show
  • Site Administrators have the highest administration privileges on your cloud site. They can be considered as the owners of your Atlassian Cloud service.
  • Administrators have administration access only to the applications of your cloud site. These are the day to day administrators of your cloud service.
  • Billing contacts will be notified of changes to the bill and have access to manage your subscription through my atlassian.com. These are the people who are interested in the ongoing billing of your cloud service.

Your Site Administrators and Administrators are managed through your cloud site and your billing contacts are managed on my.atlassian.com. If no Site Administrators are active users, it will be necessary to contact your internal IT team to grant you access to the email address associated with the previous contact. You can then use the 'Unable to access your account?' link from your cloud site.

How do I change the Site Administrator? Show

Your Site Administrators and Administrators are managed through your cloud site.

Only Site Administrators can update who has the 'site-admin' permission. If no Site Administrators are active users, it will be necessary to contact your internal IT team to grant you access to the email address associated with the previous contact. You can then use the Unable to access your account? link from your cloud site to reset the password and change the Site Administrator.

How do I update the billing and/or technical contacts? Show

To add a billing or technical contact, any existing billing or technical contacts can log into my.atlassian.com, select the product or subscription in question, and enter the email address of the new contact. If the new contact does not have an Atlassian Account, you will be prompted to enter a few details.

To establish a new primary billing or technical contact, the new contact will need to log into my.atlassian.com and select Make Primary. The existing primary contact will then be demoted to a secondary contact and can be removed if needed.

Within cloud, any Site Admin will be able to make themselves a billing contact by navigating to Site Administration > Billing > Overview and selecting Make Me A Billing Contact.

If you have any questions about the contacts on file for your license or subscription, please contact our Customer Advocate Team.

Who is notified about changes to my subscription? Show

An email will be sent to all billing and technical contacts 3 days prior to the billing date. You can manage your technical and billing contacts through my.atlassian.com.

We are working to expand this notification to all site administrators of your cloud site in the future.

Managing Your Subscription

What payment options are available for cloud? Show

Cloud Monthly

To ensure timely payment for monthly subscriptions, we're only able to accept payment via credit card or PayPal. The card on file can be updated by the primary billing contact via my.atlassian.com at any time, or you can elect to pay via PayPal via the Billing Details section of your cloud subscription.

*Unfortunately, we're unable to accept Discover credit cards for monthly renewals

Cloud Annual

Cloud subscriptions set up for automatic renewals can be paid via credit card or PayPal. Annual quotes can be paid by credit card, bank transfer, check, ACH, PayPal, or Net-30 terms (for orders above $10,000). Complete payment details appear on the first page of an official quote and on our How To Pay page.

How do I add payment details? Show

After you've created your cloud site, monthly payment details can be applied either from within the site itself by a Site Admin, or via the primary billing contact's my.atlassian.com account. Please note, PayPal accounts must be linked by a Site Admin from within the site itself.

Via Cloud Site

Monthly payment details can be added from within the cloud site itself by a Site Admin. Once an Admin logs into the site, they'll navigate to Site Administration > Billing > Billing Details. Follow the on-screen instructions to add credit card details or link a PayPal account.

Via my.atlassian.com

Alternatively, credit card details can be added via the primary billing contact's my.atlassian.com account by selecting the cloud site in question and clicking Provide Payment Details from the drop-down menu. Please note, PayPal accounts must be linked by a Site Admin from within the site itself.

Can I add more users? Show

Cloud subscriptions paid monthly will simply charge the card on file for the number of users tied to each product, each month.

Cloud sites paid annually will need a formal prorated upgrade quote, as products are sold in distinct user tiers. Please review the available annual user tiers and Contact Us for a formal upgrade quote.

How do I update the credit card or PayPal account on file? Show

Any Site Admin can update the credit card/Paypal account on file from within the cloud site itself. Once a Site Admin has logged into the site:

  • Navigate to Site Administration > Billing > Billing Details
  • Click the Pencil icon to edit the card details

Alternatively, the primary billing contact of a cloud subscription can update the credit card for the subscription via my.atlassian.com. To update the credit card on file:

  • Log into my.atlassian.com
  • Select the cloud site in question
  • Click Edit Credit Card

The new card will be charged on the next billing date.

Please note, PayPal accounts must be linked by a Site Admin from within the site itself.

How do I sign up for Annual payments? Show

Cloud sites created from the Atlassian website will default to monthly payments but can be switched to annual payments at any time. To switch from monthly to annual payments, follow the steps below:

  1. Log into your cloud site and navigate to Settings > Billing.
  2. Click Billing Details, followed by Switch to Annual Payment.
  3. Confirm your billing details and click Pay & Switch to Annual.

Note: If you'd like to move to a higher or lower user tier, or renew your site for 24-months, please contact our Customer Advocate Team to request an annual quote.

How do I renew my cloud site? Show

Annual cloud sites can be set up for automatic renewals via credit card or PayPal. Alternatively, contact us to generate a renewal quote for 12 or 24 months, should you wish to pay via bank transfer, check, or ACH, or lock-in pricing for two years.

How do I claim my cloud URL? Show

If you've purchased an annual cloud site but have yet to claim your URL, follow the steps below:

  • Log into the my.atlassian.com account of the billing or technical contact listed on the order.
  • Find and select Atlassian Cloud from your Licenses tab, and select Claim Your Cloud Site.
  • Follow the prompts to create your cloud URL. Select Claim Site.

URLs can also be claimed from the confirmation email once payment has been processed.

The user who claims the cloud site will become the Site Administrator. This can be changed from within the site once logged in.

Please note that product subscriptions begin when payment is processed, not from the time the URL is claimed.

Where can I view/download quotes or paid invoices? Show

The primary billing and technical contacts listed on a quote or invoice can retrieve them from my.atlassian.com.

  1. Log into my.atlassian.com and click the Orders tab. All quotes and invoices associated with your account are in this section.
  2. In the Quotes tab, you can download a PDF quote or invoice, make a credit card payment, update a PO number, or delete a quote entirely.
  3. In the Orders tab, you can see an order's details and download a PDF of the paid invoice.

Please note: You can only access the orders where you are listed as the billing or technical contact.

Was I double-charged? Show

In some cases, card issuers will place an authorization hold on funds (making them unavailable) for the amount of the purchase. Atlassian settles the transaction immediately (known as "settlement"), but the authorization hold can remain from 1-5 days until it "falls off" depending on your card issuer's policies.

If the funds are not made available 5 days after the transaction, we recommend contacting your card issuer (Visa/American Express/MasterCard/etc) to see when the authorization hold will drop off.

How can I reduce my cloud bill? Show

If you're looking to lower your bill there are a few strategies:

  • Convert to an annual subscription if you're currently paying monthly. Annual subscriptions may offer a discount depending on the number of users purchased. You may use the cloud pricing calculator to compare your estimated monthly and annual cost.
  • Identify users that aren't actively using your cloud product(s) and deactivate them so they no longer count towards your monthly bill. If you need help identifying users that aren't using your cloud product(s), navigate to Site Administration > Users and review their Last Active date to find users that haven't used the product in a while. It's always a good idea to check in with your users before taking action to deactivate them.
Who do I contact with questions about a bill? Show

The management of user access and subscribed services is done by the Site Administrator(s); this is the best person to contact within your organization about changes made to your subscription.

If you do not know who your Site Administrator is, you can contact the technical contact listed on an invoice or Contact Us and we can help identify the Site Administrator.

What happens if I miss payment for my Atlassian product subscription? Show

If payment fails for your Atlassian product subscription, you will be unsubscribed from all products 15 days after the payment due date, at which point users will no longer be able to access the product.

Data retention

After you have been unsubscribed, Atlassian retains your data for 15 days for trial sites or 60 days for paid subscription sites.

Your data will be deleted 15 days for trial sites or 60 days for paid subscription sites after you have been unsubscribed due to missed payment for an Atlassian product subscription.

Atlassian won't delete any of your data stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.

Resubscribing to an unpaid product

You can resubscribe by completing any missed payments within the 15 or 60 days after your site has been unsubscribed. Submitting payment once your site data has been deleted will not reactivate your subscription (or restore your site data).

What happens if I cancel my Atlassian product subscription? Show

Canceling your Atlassian product subscription will prevent any further site renewals from being processed. Your site will remain accessible until 15 days after the end of your current subscription period, at which point your site will be deactivated.

Data retention

Your products will be deactivated 15 days after the end of your current subscription period. Atlassian retains data for deactivated products for 15 days for trial sites or 60 days for Free, Standard, or Premium subscriptions after the end of your current subscription period.

Following this deactivation period, your product data will be permanently deleted and cannot be recovered.

Atlassian will not delete any data that's stored in the Google Apps Marketplace, such as users or information in your Google Apps database, Google Docs, Gmail messages, Google Calendar entries, Google Chat, or Google Sites.

Resubscribing to a canceled site

You can resubscribe by paying any outstanding renewals before your site data is permanently deleted. Submitting payment once your site data has been deleted will not reactivate your subscription (or restore your site data).

Can I still purchase a Cloud Starter license? Show

With the launch of our Free plan, Atlassian will no longer offer purchases of new Cloud Starter licenses as part of our Standard plan effective September 21, 2020. Purchases of licenses on a Standard plan, including the addition of new products to your site, will now be on per-user-pricing starting at one user. Please use our Cloud Pricing Calculator if you wish to calculate your new license price.

If you own a Starter license(s) prior to September 21, 2020, your license will not be affected. Please note, if you choose to change your plan to Free or Premium, you will not be able to revert back to a Starter license after September 21, 2020.

I’m currently on a monthly Starter subscription, can I move to an annual sunscription and keep Starter pricing? What about moving from annual to monthly? Show

If you choose to move to an annual license via self-serve, you will no longer remain on a Cloud Starter pricing and will receive the new per-user-pricing for 1-10 users on our Standard plan.

If you wish to keep your Cloud Starter pricing, please contact our Customer Advocates who can manually quote an annual license for you.

If you’re currently on an annual license and wish to move to monthly, you will not be able to keep your Cloud Starter pricing, and will instead move to per-user-pricing on our Standard plan.

What plan is recommend for small teams? Show

For small teams looking for affordable pricing plans, we recommend our Free cloud plans for Jira Software, Jira Service Management, Confluence, and Jira Core. Our Free plan is available for teams of up to 10 users and/or 3 agents and provides 2 GB of storage, Community Support.

Cloud Standard Pricing & FAQs

What is the monthly pricing for Cloud Standard? Show

To calculate a monthly price with various products and apps, see our Cloud Pricing Calculator.

* Rozwiązanie Atlassian Cloud jest teraz oferowane z 75% rabatem dla uprawnionych użytkowników licencji dla społeczności i 50% rabatem dla uprawnionych użytkowników licencji akademickich.

Dlaczego różnica cen licencji dla 10 i 11 użytkowników (oraz tych dla 3 i 4 agentów Jira Service Desk) jest tak duża? Nasze licencje dla 10 użytkowników/3 agentów mają niską wstępną cenę dla małych zespołów. Jeśli masz więcej niż 10 użytkowników (lub więcej niż 3 agentów Jira Service Desk), mają zastosowanie zwykłe ceny.

What is the annual pricing for Cloud Standard? Show

To calculate a annual price with various products and apps, see our Cloud Pricing Calculator.

Uwaga: w przypadku planu rocznego nie można zmienić poziomu licencji.

* Rozwiązanie Atlassian Cloud jest teraz oferowane z 75% rabatem dla uprawnionych użytkowników licencji dla społeczności i 50% rabatem dla uprawnionych użytkowników licencji akademickich.

24-month purchases are double the pricing above.

How do I calculate my monthly price? Show

Atlassian uses a progressive per-user pricing model. Progressive pricing means that monthly pricing is calculated using tier groups, each with a distinct per-user price. For example, Jira Software Cloud Standard with 450 users would be calculated as:

$7/user for users 1-100

$6/user for users 101-250

$5/user for users 251-350

$1.50/user for users 351-450

The total monthly price equates to $2,250/month. An average of $5.00/user.

Monthly per-user pricing varies across Atlassian products and apps. See our interactive Cloud Pricing Calculator to determine your monthly price across all Atlassian products and Marketplace apps.

How do I upgrade to Cloud Premium? Show

If you're currently using Jira Software Standard, Jira Service Management Standard, or Confluence Standard, you can upgrade to the Premium plan at any time via the Manage Subscriptions page of your cloud site.

Once you upgrade to Cloud Premium, you'll enter a free trial period. For monthly subscriptions, the trial period spans your current billing cycle, plus your next billing cycle. For annual subscriptions, the trial period spans your current billing cycle, plus 30 days.

After the trial period, the Premium plan will appear on your monthly or annual renewals.

What's the difference between Cloud Standard and Cloud Premium? Show

We've added a new Cloud Premium plan to Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud to provide more robust functionality for customers than the Cloud Standard plan offers today.

Cloud Premium includes new product-level features, as well as a financially backed 99.9% availability SLA, unlimited storage, and 24/7 Premium Support with 1 hour response times for critical issues.

What is the storage limit for Cloud Standard? Show

The storage limit for Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud is 250 GB on Standard and unlimited storage on the Premium regardless of your user tier.

If you have Jira Software or Jira Service Management, and Confluence, each has its own storage limit (note that all Jira family products have a combined storage limit).

Storage is primarily made up of:

  • Attachments from Jira products
  • Confluence attachments

Cloud Premium Pricing & FAQs

What is the monthly pricing for Cloud Premium Show

Jira Software and Confluence are currently offered in both Standard and Premium offerings. Below is the monthly pricing for Jira Software and Confluence Premium.

To calculate a monthly price with various products and apps, see our Cloud Pricing Calculator.

What is the annual pricing fo Cloud Premium Show

To calculate an annual price with various products and apps, see our Cloud Pricing Calculator.

Uwaga: w przypadku planu rocznego nie można zmienić poziomu licencji.

* Rozwiązanie Atlassian Cloud jest teraz oferowane z 75% rabatem dla uprawnionych użytkowników licencji dla społeczności i 50% rabatem dla uprawnionych użytkowników licencji akademickich.

*24-month purchases are double the pricing above.

How do I downgrade to Cloud Standard? Show

If you wish to downgrade from Cloud Premium to Cloud Standard for either Jira Software, Jira Service Management, or Confluence, please visit the Manage Subscriptions page in your cloud site.

What is Cloud Premium? Show

We have added a new Premium plan to Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud to provide more robust functionality for customers than the Standard plan offers today.

Premium includes new product-level features, as well as a financially backed 99.9% availability SLA, unlimited storage, and 24/7 Premium support with 1 hour response times for critical issues.

Can I trial Cloud Premium before choosing to pay for it? Show

Cloud monthly

Yes! You'll enter a free trial period that spans your current billing cycle, plus your next billing cycle. After the trial period, Cloud Premium will appear on your monthly renewals.

Cloud annual

Yes! You'll enter a 30-day trial period, during which a pro-rated quote will be sent for the remainder of the annual term, should you decide to move forward.

Please note that financially-backed SLAs won't be supported during the Cloud Premium trial period.

Does Cloud Premium affect my Marketplace Apps? Show

Your Marketplace apps won’t be affected by the Cloud Premium plan - all cloud apps will function the same on both Cloud Standard and Cloud Premium plans of our products.

How do I get service credits reimbursed for an SLA breach? Show

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a ticket with our Technical Support team.

For more information please visit our Cloud Premium SLA Terms and Conditions.

Where can I find more information about Cloud Premium features? Show

Learn more about Confluence Cloud Premium here.

Learn more about Jira Software Cloud Premium here.

Learn more about Jira Service Management Cloud Premium here.

If you have additional questions, please contact our Technical Support team.

Does Cloud Premium offer additional terms and conditions? Show

Yes. Please see our Expanded Coverage Addendum which includes enhanced terms of Premium editions of Jira Software, Jira Service Management, and Confluence.

For more information about our financially-backed SLA for Cloud Premium, please visit our SLA page.

Cloud Free FAQs

Is Cloud Free really free? Show

The Cloud Free plan is available for up to 10 users (Jira Software, Jira Core, Confluence) and 3 agents (Jira Service Management), 2GB of storage, Community Support, and no audit logs. Jira Software, Jira Core, and Confluence also have permission restrictions and will not include anonymous access in the Cloud Free plan.

Please note that Cloud Free products are only available as monthly subscriptions. To add a Cloud Free product to an existing paid annual subscription, the subscription must be moved to monthly billing.

How do I upgrade to Cloud Standard or Cloud Premium? Show

If you're currently on a Free plan, you can upgrade to the Standard or Premium plan at any time via the Manage Subscriptions page of your cloud site.

Once you upgrade, you'll enter a free trial period. For monthly subscriptions, the trial period spans your current billing cycle, plus your next billing cycle. After the trial period, the Cloud Standard or Cloud Premium plan will appear on your monthly renewal.

Please note you will have to upgrade before you are able to change your subscription from monthly to annual.

What's the difference between Free, Standard and Premium? Show

Our Free plan allows us to cater to smaller teams who need a platform that will grow alongside them and offer a no-cost way to explore Atlassian’s suite of cloud products. The Free plan is available for up to 10 users (Jira Software, Jira Core, Confluence) and 3 agents (Jira Service Management), 2GB of storage, Community Support, and no audit logs. Jira Software, Jira Core, and Confluence also have permission restrictions and will not include anonymous access in the Free plan.

The Standard plan offers full product functionality for teams up to 10,000 and includes 250 GB of storage, 9x5 Standard Support, audit logs, and more.

The Premium plan for Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud provide more robust functionality for customers than the Cloud Standard plan offers today. The Cloud Premium plan includes new product-level features, as well as a financially backed 99.9% availability SLA, unlimited storage, and 24/7 Premium support with 1 hour response times for critical issues.

Please note that Cloud Free products are only available as monthly subscriptions. To add a Cloud Free product to an existing paid annual subscription, the subscription must be moved to monthly billing.

How long does my Free site remain active if I stop using it? Show

If a Free site is dormant for 3 months, we will suspend the site. If after 6 months, the site remains inactive, we will delete the site.

What happens if I go over the Cloud Free user limit? Show

Should your Cloud Free user-level exceed the free limit (10 users for Jira Software, Jira Core, and Confluence; 3 Agents in Jira Service Management), an email alert will be sent to the billing and technical contacts on file notifying them that the account will be upgraded to Cloud Standard after 7 days unless the excess users are removed.

After 7 days, the Cloud Free site will be upgraded to Cloud Standard if the user level remains the same.

Cloud Migration FAQs

What offers and incentives does Atlassian provide for migration? Show

Atlassian provides a number of offers, incentives and support resources to facilitate your move to cloud. These include:

  • Free cloud migration trials: To help ease costs associated with migrating or upgrading, we’re offering free extended cloud trial licenses to allow you more time to explore cloud. Learn more
  • Cloud plans for all teams: We’ve introduced a range of cloud plans for Jira and Confluence, from Free to Enterprise, so anyone can benefit from the innovation and speed of cloud.
  • Cloud academic and community pricing: To support teams that are making a huge impact on their communities, we’re offering academic and community pricing in cloud. Learn more
  • Enterprise discounts: Enterprise customers moving to cloud are eligible for an additional discount. Learn more
Does Atlassian offer free cloud migration licenses? Show

Yes, we provide free extended migration trials that match the length of your remaining server maintenance (up to 12 months) to help you evaluate and migrate to cloud over time—without disrupting your teams.

Cloud migration trials match your current server or Data Center user tier, and allow you to try both Standard and Premium cloud plans for the length of your remaining self-managed billing cycle. Cloud migration trials are available for Jira Software, Confluence, Jira Service Management, and Jira Core.

To start your free cloud migration trial, follow the steps below:

  1. Log in to my.atlassian.com
  2. Locate the server/Data Center license you want to start a trial (expand the license details panel if not fully visible)
  3. Below the product history section, locate the Extended cloud trial offer box
  4. Review the offer details and click Start my trial

To learn more, visit the Cloud Migration Center.

Does Atlassian provide cloud migration support? Show

Yes, we provide free support from our dedicated migration specialists to ensure your move to the cloud is successful. To learn more about our migration support offerings, including weekend support, enterprise migration assistance, and when to consider using a Solution Partner, click here.

Does Atlassian offer discounts for customers moving to cloud? Show

Yes. For a limited time, existing server and Data Center customers who move to a 1,001+ user cloud subscription are eligible for a multi-year loyalty discount. This applies to customers moving to both our Standard and Premium cloud subscriptions for Jira Software, Jira Service Management, Jira Core, and Confluence.

Please note: In order to qualify, you must have purchased your server or Data Center license/subscription before October 3, 2019 and your server or Data Center license must be migrated using a free cloud migration trial.

To learn more, please visit our cloud migration faq or contact us for additional assistance.

Cancellations & Refunds

What is Atlassian refund policy? Show

Refunds for cloud are only available within the first paid month after the trial period for monthly subscriptions and within 30 days of payment for annual subscriptions. After these periods we cannot offer refunds.

To cancel your trial/subscription for cloud, please follow the instructions below:

  • Log in to my.atlassian.com. Select Atlassian Cloud from the list of products/subscriptions.
  • Click Cancel Subscription, or Cancel Trial to request the cancellation of your account.

The cloud subscription will be terminated at the end of the current billing cycle and your credit card will not be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.

Please Contact Us to request a refund during the first month of paid service (following a trial) or within 30 days of payment for an annual subscription.

Can I get a refund for applications/add-ons that I didn't cancel before the end of my trial? Show

Please Contact Us to request a refund during the first month of paid service (following a trial) or within 30 days of payment for an annual subscription.

Can I get a credit to move from one Atlassian product/service to another? Show

Server and cloud products are not interchangeable. If you are interested in starting with cloud then moving to the server version, we would suggest the monthly cloud payment option. You can then cancel at any time and you're subscription will expire at the end of that month's billing cycle.

If you have a license for a server product, this is a perpetual license that cannot be deactivated nor exchanged for cloud.* If you are interested in moving to cloud, we would suggest not renewing the maintenance on the server license and then moving to cloud when you're ready. Before deciding to move to cloud, we recommend reviewing the Cloud Migration Center, and it's Planning Page so you "think of everything" before deciding to move.

* If you are interested in migrating 1,001+ users from server or Data Center under active software maintenance and purchased before October 3rd, 2019, please see the Cloud Migration Discount FAQ.

How do I cancel my cloud subscription? Show

If you'd like to cancel your cloud subscription, please have the billing or technical contact on file log into my.atlassian.com. Once logged in, they will select the subscription in question, which will open a drop-down menu. Select Cancel Subscription.

This will prevent any future renewals from being processed. Your site will remain accessible until 15 days past the end of your current subscription period, at which point the cancellation will take effect.

The data will be deleted 14 days (for trial sites) or 60 days (for paid subscription sites) after cancellation. Your site data cannot be recovered after it's deleted.

Please see our Data Storage FAQ for more information.

Can I receive a refund for an unclaimed cloud site? Show

Atlassian offers full refunds within the first 30 days after payment is received. Please contact our Customer Advocate team for any questions regarding unclaimed Atlassian Cloud sites.

Terms of Service

What are the Terms of Service? Show

Use of cloud is governed under the Cloud Terms of Service and Product Specific Terms.

Please also see our Expanded Coverage Addendum which includes enhanced terms of Premium editions of Jira Software and Confluence.

For more information about our financially-backed SLA for Cloud Premium, please visit our SLA page.

Can we make changes to the Terms of Service? Show

Within Atlassian's current price structure, we're unable to make any changes to the Cloud Terms of Service. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position.

Maintaining standard Terms of Service with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our Terms of Service have been very carefully authored to be fair to both you and us.