Atlassian Cloud Licensing

* All prices USD

Why the big jump in price from 10 users to 11 users (or 3 to 5 Agents)? Our 10 user tiers offer introductory pricing for small teams. If you have more than 10 users (or more than 3 Jira Service Desk agents), regular pricing applies.

To add a user:

1. Go to Settings > User management. You must be a site administrator to manage users on your cloud site.
2. Click on the Users tab to carry out your management tasks. 
3. Click on "Create Users" to add the new user details to your instance. 
4. You can then proceed to the "Application Access" tab to add this new user to your product group (e.g. "Jira")
5. Confirm your new user count in the "Billing – Overview". As you add new users to your cloud products your bill will change. You will see your next renewal cost reflected here. 

You can delete a user if you don't want them to appear on your site at all. You can deactivate a user if you don't want them to log in to your site, but you still want to manage them. Deleted and deactivated users don't add to your user count. You'll need to deactivate a user's account rather than delete it if the user has done any of the following:

• Reported or been assigned to any issues in Jira applications
• Commented on any issues in Jira applications
• Added or edited any content in Confluence (including edits and comments on existing pages)

To deactivate a user:

1. Go to Settings >  User management. You must be a site administrator to manage users on your cloud site.
2. On the Users screen, select the user you want to deactivate to open the user details.
3. On the user details screens, select Deactivate. This action will prevent this user from being counted towards your user count. 

You can always reactivate a user later if you want to. To do so, click the Activate button on the user details screen.

To delete a user:

1. Choose Settings >  User management. You must be a site administrator to manage users on your cloud site.
2. Select the user you want to delete.
3. Choose Delete. This action will prevent this user from being counted towards your user count. 

If you use Google Apps to manage users:

1. To delete or deactivate users, go to Settings > User management in your cloud site. You must be a site administrator to manage users on your cloud site.
2. Click on the Users tab and search for the user you wish to delete or deactivate. 
3. Click on the user's "Name" and set the user to "inactive" or fully delete this contact. Both actions will prevent this user from being counted towards your user count.

If you're a site administrator, you can find the number of users on your cloud sites by following the instructions below:

• Go to Settings >  User management > Manage applications

If you're only a billing or technical contact (within my.atlassian.com), you will not have access to user counts. In order to understand how many users you have please refer to the email we sent on June 29, 2017 (or June 28, 2017 for a small percentage of users) detailing the number of users on your cloud site(s) as of June 21, 2017. Alternatively, contact your site administrator who has access to user counts.

To view your Users' last activity, follow the steps below:

1. Log into your instance as a Site Admin
2. Select 'User Management' from the Settings menu
3. Select 'Application Access' from the left task bar

Activity is captured when a logged in user interacts with Jira or Confluence. When there is user activity, the current date is logged in User Management. Please note, we don't differentiate between activity on different Jira products, we take the activity across Jira Software, Jira Core and Jira Service Desk.

Site Administrators can navigate to the 'Manage Subscriptions' section of their Atlassian Cloud site by clicking Site Administration > Billing > Manage Subscriptions, and add or remove applications and/or Apps as needed.

Please note: Removing Products or Apps takes effect immediately and no credit or refund will be offered for removing applications or Apps early.

At this time, it is not possible to generate an upgrade quote from a My Atlassian account or within your Atlassian Cloud site. Please Contact Us to request an upgrade quote.

Once a Cloud site has been created, site administrators can navigate to the billing section of their Cloud site and click Payment Details. There, they’ll see Switch to an Annual Payment Plan, and can choose to either pay now with the credit card on file, or get an invoice to pay later with Bank Transfer, Check, or ACH (US banks only).

Site administrators can also generate and save a quote for later from the same interface. If an annual quote is generated and saved, note that the subscription will not be converted to an annual plan until payment is received.

Please Note: Your current User count will be matched with the closest Annual Tier. For example, a Jira Software Cloud site with 33 Users will be quoted for the annual 50-User tier. If you require a different User Tier, please contact our Customer Advocate Team.

For existing Annual Cloud sites, Atlassian will send a renewal quote to the Billing Contact on file 60 days prior to the site’s renewal date.

To move from a Monthly plan to an Annual plan, please see ‘How do I switch payment plans?’.

If you’re interested in upgrading or downgrading your Annual tier, please Contact Us.

Payment can be made by bank transfer, mailed check or credit card, complete payment details appear on the first page of an official quote and on our How To Pay page.

Before payment details can be added, you must first create your Cloud side and create an annual quote. Site administrators can navigate to the billing section of their Cloud site and click Payment Details. There, they’ll see Switch to an Annual Payment Plan, and can choose to either pay now with the credit card on file, or get an invoice to pay later with Bank Transfer, Check, or ACH (US banks only).

Site administrators can also generate and save a quote for later from the same interface. If an annual quote is generated and saved, note that the subscription will not be converted to an annual plan until payment is received.

Please Note: Your current User count will be matched with the closest Annual Tier. For example, a Jira Software Cloud site with 33 Users will be quoted for the annual 50-User tier.

Once your annual quote has been created and paid, payment details can be applied via the Billing Contact's My.Atlassian account, or by a Site Admin via the Cloud site itself. 

The primary billing and technical contacts listed on a quote or invoice can retrieve them from their My Atlassian account.

1. Log into your My Atlassian account and click the Orders tab in the navigation bar.
2. All quotes and invoices associated with your account are in this section.
3. In the "Quotes" tab you can download a PDF quote or invoice, make credit card payment, Update PO# or delete the quote.
4. In the "Orders" tab you can see an order's details by clicking on the '+' and download a PDF of the paid invoice.

Please note: You can only access the orders where you are listed as the technical or billing contact.

The management of user access and subscribed services is done by the Site Adminstrator(s), this is the best person to contact within your organization about changes made to your subscription.

If you do not know who your Site Adminstrator is, you can contact the Technical Contact listed on an invoice or Contact Us and we can help identify the Site Adminstrator.

Identify users that aren't actively using your cloud product(s) and deactivate them to move into a lower annual tier. If you need help identifying users that aren't using your cloud product(s), navigate to Site Administration > Users and review the Last Active date to find users that haven't used the product in a while. It's always a good idea to check in with your users before taking action to deactivate them.

Refunds for Atlassian Cloud are only available within the first paid month after the evaluation period for monthly subscriptions and within 30 days of payment for annual subscriptions. After these periods we cannot offer refunds.

To cancel your evaluation/subscription for Atlassian Cloud, please follow the instructions below:

1. Log in to your my.atlassian.com account, the account page will display. Atlassian Cloud will be listed in the Licenses section.
2. Click 'Atlassian Cloud'. Your account management screen will display.
3. Click the 'Cancel Subscription,' or 'Cancel Evaluation' link to request the cancellation of your account.

The Atlassian Cloud subscription will be terminated at the end of the current billing cycle and your credit card will not be charged again. No credit is offered for canceling an account prior to the end of a billing cycle.

Please Contact Us to request a refund during the first month of paid service (following an evaluation) or within 30 days of payment for an annual subscription.

Please Contact Us to request a refund during the first month of paid service (following an evaluation) or within 30 days of payment for an annual subscription.

Atlassian Server and Cloud products are not interchangeable. If you are interested in starting with Atlassian Cloud then moving to the server version, we would suggest the monthly Atlassian Cloud payment option. You can then cancel at anytime and you're subscription will expire at the end of that month's billing cycle.

If you have a license for an Atlassian server product, this is a perpetual license that cannot be deactivated nor exchanged for Atlassian Cloud. If you are interested in moving to Atlassian Cloud we would suggest not renewing the maintenance on the server license and then moving to Atlassian Cloud when you are ready. Before making the decision to move to Atlassian Cloud we recommend reviewing the Cloud Migration Center and it's Planning Page so you "think of everything" before deciding to move.

If you'd like to cancel your Atlassian Cloud subscription, please have the Billing or Technical Contact on file log into their My.Atlassian account. Once logged in, they will select the subscription in question, which will open a drop-down menu. Select 'Cancel Subscription'. 

This will prevent any future renewals from being processed. Your site will remain accessible until 15 days past the end of your current subscription period, at which point the cancellation will take effect.

The data will be deleted 15 days (for evaluation sites) or 60 days (for paid subscription sites) after cancellation. Your site data cannot be recovered after it's deleted. 

Please see our Data Storage FAQ for more information.

Use of Atlassian Cloud is governed under the Cloud Terms of Service and Product Specific Terms.

Within Atlassian's current price structure, we're unable to make any changes to the Cloud Terms of Service. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position.

Maintaining standard Terms of Service with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our Terms of Service have been very carefully authored to be fair to both you and us.