Deep Dive Into Automation: Scaling JIRA Service Desk

Learn how you can use the power of automation within JIRA Service Desk to do things like reduce mean time to resolution, increase customer satisfaction, and free up your team from repetitive manual tasks.

We believe in a simple motto - automate everything that can be automated and streamline everything that can't.

Come with us on a journey to demystify automation processes in JIRA Service Desk that will help you get more done, faster. From the automatic assigning of incidents to the correct team member, to resolving tickets once the linked JIRA software ticket is resolved -- learn how you can use the power of automation within JIRA Service Desk to do things like reduce mean time to resolution, increase customer satisfaction, and free up your team from repetitive manual tasks.

Speakers

Patrick Teen

Full Stack Developer

Patrick’s been a member of Atlassian’s Sydney engineering team for 4 years, having worked on several of the products including Jira Software and Jira Service Desk. Now working on the Search & Smarts platform team, Patrick spends his time integrating machine learning into our products! On weekends, you'll find him around Sydney waterways learning new tricks on his wakeboard or fishing.

Amogh Sarda

Product Manager

From Internet of Things to Jira Service Desk, Amogh has more than 4 years' of experience as a product manager and developer building products for a range of spaces. He's eager to build products that go beyond just solving functional needs and instead provide a delightful experience that customers come to love. In his spare time, you'll probably find him scratching his head over his own scrappy code, investing (gambling?) in cryptocurrency or listening to the Indie Hackers podcast on repeat.