Incoming call routing
Incoming phone calls remain a common method for customers to report issues and request assistance. With Opsgenie’s incoming call routing capabilities, you can use the same tools you use to manage critical incidents to ensure critical phone calls are never missed. You gain insight into the issues that prompted the calls, and maximize customer satisfaction.
Opsgenie empowers Dev & Ops teams to plan for service disruptions and stay in control during incidents.
Local phone numbers
Choose local phone numbers in over 35 different countries to provide convenience to your customer base.
Opsgenie can try multiple users until someone answers the phone. You can specify the order of users or let Opsgenie pick someone randomly. Opsgenie only connects the caller, when a live person answers the phone by requesting the user to press a key.