Operational efficiency analytics
Instantly understand the volume of alerts your company has handled over a specified period of time, and the corresponding mean-time-to-acknowledge and mean-time-to resolve. You can easily visualize how these metrics are trending over time and with a mouse click, drill down into areas of concern to understand which alerts required more time and attention.
Conference attendance and efficiency analytics
Conference participation is often the key to fast incident resolution. During and after an ICC conference, you can analyze team participation in detail. Understand the attendance and efficiency analysis for each Incident Command Center session.
Service and infrastructure health reporting
Quickly get a top-level view of all services and identify any problems or weaknesses, realize the system and process flaws, and potential improvements.
Post-incident analysis reporting
As each major incident is resolved, use the post-incident analysis report to understand the actions taken and their timing. Identify how fast people acknowledged the issues, when status changes were communicated, and how teams participated in the resolution. Easily compare different incident responses, to identify opportunities for improvement.