Actionable and reliable alerting
Opsgenie ensures you will never miss a critical alert. With deep integrations into monitoring, ticketing, and chat tools, Opsgenie groups alerts, filters out the noise, and notifies you using multiple channels, providing the necessary information for your team to immediately begin resolution.
Multiple alerting channels
Most monitoring tools send notifications via email, however, email is not sufficient when alerts are time sensitive and rapid response is necessary. Opsgenie uses multiple communications channels, including email, SMS, mobile push, and voice calls, to ensure recipients are notified in a timely manner.
Short text messages often cannot convey sufficient information to empower users to make effective decisions. Opsgenie alerts are not limited to a few characters! Add optional fields to your alerts and attach charts, logs, runbooks, and more to further enrich them, provide context, and enable recipients to determine the right course of action.
Alert customization and classification
With Opsgenie, you can reformat alert messages to make them easily understandable and normalized regardless of their source. They can be tagged with additional information and easily organized and filtered.
Custom Alert Actions
Respond to alerts by initiating appropriate actions directly from the Opsgenie Application. In addition to the default alert actions such as "Add Note" and "Close", you can respond to alerts by executing investigative and corrective actions. For example, you can ping or restart a server or create a service ticket with a click of a button.
Create action policies that automatically run diagnostic or remediation actions in response to incoming alerts. Through integration with AWS Systems Manager or other 3rd-party automation platforms, Opsgenie will trigger your response playbooks when an alert meets your predefined criteria. The system can take corrective action without involving your on-call engineers, reducing alert fatigue and reducing MTTR.
Alert lifecycle tracking
Opsgenie provides detailed tracking for each alert. The alert activity log presents all activity related to the alert; when the alert was created, who was notified, when the notifications were sent, and whether the recipients have seen the alert, or taken any action. Tracking is performed seamlessly without requiring specific user action, whenever possible.
Alert and notification policies
To combat alert fatigue, get notified differently depending on the source of the alert, priority, or time of day. Opsgenie provides the flexibility to suppress, delay, or expedite alerts based on their content and timing.
How do you know that your monitoring systems are working and creating alerts? Opsgenie Heartbeats ensures alerting works end-to-end, by checking that monitoring tools are active and connected, and that custom tasks are completed on schedule. When an absence of signal is detected within a specified timeframe, Opsgenie instantly alerts you of the problem.