Purchasing & Licensing FAQ

We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the original or the improved experience. To know which experience you’re billed through, visit this page.

We offer fully functional trials of our cloud products and plans. Cloud Standard can be trialed for 14 days, and Cloud Premium/Cloud Enterprise can be trialed for 30 days. When your trial expires, you can continue using the product by adding a credit card to my.atlassian.com in the original billing experience and to admin.atlassian.com/billing in the improved billing experience. Should you opt to discontinue the use of our cloud services, we offer full refunds during the first month of paid service following the end of the trial, if you decide it's not for you. After the first paid month, we are unable to offer refunds or exchanges. If you choose to not add a credit card at the end of your 14-day Standard trial, your site will automatically be downgraded to a Cloud Free plan.

Please note: Although our cloud trials include access to Technical Support, we do not provide data backups for trials, only for monthly and annual subscribers. Financially-backed SLAs will not be supported during Cloud Premium trials.

You can trial Data Center by contacting your account representative or Atlassian staff to request a new trial license for one of our Data Center apps (Jira Software, Confluence, Bitbucket, Jira Service Management, Crowd, or Bamboo).

Free cloud migration trials

If you’re an existing Data Center customer, we also offer free cloud migration trials that match the remaining duration of your subscription (up to 12 months) and tier (up to 20,000). Our free cloud migration trials follow the same terms as a standard cloud trial but offer self-managed customers the opportunity to explore, test, and migrate to cloud over time—at no extra cost.

Marketplace apps

You can trial any Marketplace app (cloud or Data Center) free for 30 days. App trials must be initiated by the cloud site admin or Data Center Atlassian administrator. 

For monthly cloud subscriptions, once the trial period ends, the cost of the app is automatically included in your next bill unless manually deactivated. Cloud subscriptions billed annually will require a manual quote and purchase to retain functionality beyond the trial period.

Data Center apps must be purchased at the same tier as the parent Data Center license. The app will only function if its license matches or exceeds the tier of the parent product – even if only some of your licensed users need to use the app. For additional questions, see our FAQ on Marketplace apps.

To have your Cloud or Data Center trial extended, please contact our Customer Advocate team with your site URL and we'd be happy to assist.

Current pricing information for apps and collections is available:

• Jira

• Confluence

• Jira Service Management

• Atlas

• Atlassian Guard

• Bamboo

• Bitbucket

• Compass

• Crowd

• Crucible

• Fisheye

• Jira Product Discovery

• Loom

• Opsgenie

• Statuspage

• Service Collection

• Strategy Collection 

• Teamwork Collection 

• Trello
   

To get an idea of what your monthly or annual cloud cost would be, take a look at our Cloud Calculator.

If you’re an existing Data Center customer planning a migration to cloud and want a cost estimate, please contact Sales.

Atlassian offers a variety of training solutions to help you and your team get the most out of our apps and products. You can access live training, on-demand courses, focused learning paths, and certification programs for Jira, Confluence, Jira Service Management, and more. Whether you’re just getting started or looking to build advanced skills, there are options for every level.

Explore all available training and learning resources on our Learning - Atlassian Community.

We offer special pricing to eligible nonprofits and social enterprises, students and teachers, academic institutions, Open Source projects, and certified Atlassian Partners. See below for details.

Yes! Atlassian is proud to support nonprofit organizations by offering discounted Social Impact licenses on our apps. If you’re part of a registered nonprofit, you may be eligible for these special rates to help your team do more with less.

To see if your organization qualifies and to learn more about available discounts, eligibility requirements, and product options, visit our Nonprofit Discount Eligibility and Pricing | Atlassian.

Atlassian partners with Goodstack - a leading verification and donation platform - to verify that applying nonprofit organizations and social enterprises meet Atlassian’s discounted license eligibility criteria.

To be eligible for a Social Impact or Social Impact Global Access license, you must be recognized as a nonprofit organization in the country in which you are registered in accordance with Goodstack’s specific eligibility criteria for that country or a valid social enterprise (per Atlassian and Goodstack’s definition). In addition, Community licenses are only available to nonprofit organizations and social enterprises that are non-governmental and non-political. For more information about ineligible organization types, visit our Atlassian for Nonprofits “Eligibility and pricing” page.

When a  Social Impact license application is completed and submitted, the information is sent to Goodstack for thorough vetting against our Social Impact license eligibility guidelines. Goodstack’s automated service reviews the information provided, as well as public information about your organization, to ensure that your organization is eligible for a Social Impact license.

Goodstack also verifies that your organization:

• Does not operate at the expense of the environment, human rights or dignity, or public safety

• Does not advocate for or against any political party, candidate, or campaign

• Does not discriminate against, marginalize or exclude any person or group on the basis of personal characteristics or attributes

Please note that all new and existing Social Impact license applicants are reviewed by Goodstack against Atlassian’s eligibility criteria and Goodstack’s country-specific nonprofit eligibility criteria. Please be aware that we may need additional information from you in order to continue offering discounted licensing.

If you have any questions about Social Impact license eligibility requirements, please visit our Atlassian for Nonprofits “Eligibility and pricing” page. For more information about specific nonprofit country eligibility, see Goodstack’s nonprofit verification guidance. Please contact us with other questions about our Social Impact license discount.

Yes! Atlassian offers discounted Academic licenses to eligible educational institutions and organizations. If you’re part of a qualifying academic institution, you can access significant discounts on a wide range of Atlassian Cloud and Data Center apps

Who qualifies?

• Schools, colleges, and educational institutions: Pre-primary, primary, secondary, higher education, and special education

• Administrative offices & boards of education: Provincial, district, regional, national, and state offices

• Research institutes affiliated with an accredited university

• Teaching hospitals affiliated with an accredited university

• Certified teaching and training organizations accredited by a statutory government qualifications body

Discounted pricing includes:

Atlassian Cloud Subscriptions

50% off list price:

• Strategy Collection Enterprise

• Teamwork Collection - Standard/Premium/Enterprise

• Service Collection - Standard/Premium/Enterprise

• Jira - Standard/Premium/Enterprise

• Jira Product Discovery - Standard/Premium/Enterprise

• Jira Service Management - Standard/Premium/Enterprise

• Statuspage - Public Business/Public Startup/Public Enterprise/Private Growth/Private Corporate/Private Enterprise

• Atlassian-built Marketplace Apps (non-Confluence)

• Compass - Standard/Premium

• Trello - Standard/Premium/Enterprise

• Loom - Business/Business + AI/Enterprise

• Rovo Dev

• Marketplace Apps

• Assets Objects (Credit pack)

• Automations (Credit pack)

• Bitbucket build minutes (Credit pack)

• Bitbucket Git LFS (Credit pack)

• Bitbucket package network (Credit pack)

• Bitbucket package storage (Credit pack)

• Resolutions (Credit pack)

• Rovo (Credit pack)

• Backup and Restore (Add-on) for Jira or Confluence Standard/Premium

• Additional sandboxes (Add-on) for Jira, Confluence, Jira Service Management or Jira Product Discovery

• Extra assisted conversations (Add-on) for Jira Service Management Premium

75% off list price:

• Confluence – Standard/Premium/Enterprise

• Confluence Marketplace Apps

100% off list price:

• Atlassian Guard - Standard/Premium

• Bitbucket - Standard (Build minutes limited to 500)

Atlassian Government Cloud Subscriptions

50% off list price:

• Jira Enterprise

• Jira Service Management Enterprise

75% off list price:

• Confluence Enterprise

Data Center (self-managed) Subscriptions

50% off list price:

• Jira Software

• Jira Service Management

• Bitbucket

• Confluence (<10k users)

75% off list price:

• Confluence (10k+ Tiers)

For usage-based pricing, Academic license holders receive the same allowances as commercial customers per their plan. Additional capacity is discounted at the standard discount rate of the associated app or collection, except where usage-based pricing is on a standalone offering.

If you’re an existing Data Center customer, you can use our Cloud transformation costs | Atlassian to compare your costs in Cloud vs. Data Center.

Ready to apply?
Complete the Atlassian Academic License Request Form to get started.

Atlassian does not offer special pricing for governmental entities. However, U.S. federal, state, and local government customers can purchase Atlassian Government Cloud licenses as a standalone option—there’s no requirement to purchase commercial licenses as well.

For U.S. government customers, Atlassian Partners with Carahsoft, our Government Aggregator, to support purchasing and procurement.

• Contact Carahsoft at atlassian@carahsoft.com or visit Atlassian Collaboration Tools for Agile Software Development | Carahsoft for more information.

• To learn more about Atlassian’s solutions for government, visit our Atlassian Government Teams | Atlassian.

Atlassian is committed to supporting the Open Source community. Eligible Open Source projects must meet the following criteria to be approved:

• The project is licensed under a license approved by the Open Source Initiative.

• The project source code is available for download.

• Your open source project has a publicly accessible website.

• Atlassian's software is accessible to the public.

Discounted pricing on Atlassian Cloud subscriptions includes:

100% off list price:

• Teamwork Collection - Standard

• Service Collection - Standard

• Jira - Standard

• Jira Service Management - Standard

• Jira Product Discovery - Standard

• Confluence - Standard

• Statuspage - Public Business

• Atlassian-built apps

• Bitbucket - Standard

• Loom - Business/Business + AI

• Compass - Standard

• Atlassian Guard - Standard

• Assets Objects (Credit pack)

• Automations (Credit pack)

• Bitbucket build minutes (Credit pack)

• Bitbucket Git LFS (Credit pack)

• Bitbucket package network (Credit pack)

• Bitbucket package storage (Credit pack)

• Resolutions (Credit pack)

• Rovo (Credit pack)

50% off:

• Rovo Dev

For usage-based pricing, Open Source license holders receive the same allowances as commercial customers per their plan. Additional capacity is discounted at the standard discount rate of the associated app or collection, except where usage-based pricing is on a standalone offering.

To apply, visit our Open Source Project License Request | Atlassian.

Yes! Atlassian offers discounted product subscriptions—called Classroom licenses—to eligible collegiate students, graduate students, and teachers using Atlassian Cloud apps for classroom or learning activities.

Discounted pricing on Atlassian Cloud subscriptions includes:

75% off list price:

• Service Collection - Standard/Premium

• Teamwork Collection - Standard/Premium

• Confluence - Standard/Premium

• Jira - Standard/Premium

• Jira - Product Discovery Standard/Premium

• Jira Service Management - Standard/Premium

• Statuspage - Public Business

• Trello - Standard/Premium

• Compass - Standard/Premium

• Loom - Business/Business + AI

• Rovo

• Atlassian-built Marketplace Apps

• Third-Party Marketplace Apps

• Assets Objects (Credit pack)

• Automations (Credit pack)

• Bitbucket build minutes (Credit pack)

• Bitbucket Git LFS (Credit pack)

• Bitbucket package network (Credit pack)

• Bitbucket package storage (Credit pack)

• Resolutions (Credit pack)

• Rovo (Credit pack)

• Backup and Restore (Add-on) for Jira or Confluence Standard/Premium

• Additional sandboxes (Add-on) for Jira, Confluence, Jira Service Management or Jira Product Discovery

• Extra assisted conversations (Add-on) for Jira Service Management Premium

100% off list price:

• Bitbucket - Standard (Build minutes limited to 500)

• Atlassian Guard - Standard/Premium

50% off list price:

• Rovo Dev

For usage-based pricing, Classroom license holders receive the same allowances as commercial customers per their plan. Additional capacity is discounted at the standard discount rate of the associated app or collection, except where usage-based pricing is on a standalone offering.

Ready to apply?
Complete the Atlassian License Request for Educators | Atlassian to get started.

Atlassian does not offer special pricing for unaffiliated resellers. Special pricing is only available to Corporate Resellers and official Atlassian Partners. If you’re interested in becoming a partner or want to learn more about our partner programs and benefits, please visit our Atlassian Partners: Receive Product Support | Atlassian for complete details.

Atlassian verifies nonprofit, social enterprise, student and teacher, and academic institution eligibility in partnership with Goodstack, yet determines qualification for discounted licenses at its sole discretion.

We reserve the right to grant or deny an individual or organization’s application for a discounted license or to discontinue an active discounted license at any time and for any reason, and to supplement or amend our Social Impact, Social Impact Global Access, Academic, Classroom, and Open Source license eligibility guidelines at any time.

Absolutely! Atlassian offers several incentives to make your move to Cloud as smooth and cost-effective as possible:

• Claim your free Cloud migration trial | Atlassian:
  Explore Cloud features and test your migration for an extended period. Unlike a standard 7-day trial, Cloud migration trials last for the duration of your Data Center subscription. If you’re still on Server, you can get a 60-day Cloud migration trial—even if your Server maintenance has expired.

• Step-up credits | Atlassian:
  To help you avoid double payment during your migration, qualified customers receive a credit equal to the pro-rated value of any unused Data Center subscriptions.

• Dual licensing | Atlassian:
  We’ll extend your Data Center subscription for up to 1 year at a 100% discount, so you can run your Data Center and Cloud apps in parallel while you transition.

Still on Server? For a full timeline of changes and next steps for your organization, check out our Cloud transformation options | Atlassian page.

Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information

For Cloud Apps
Cloud apps are sold either monthly or annually. To get started, Try Atlassian apps for free

If you’re on the original billing experience:

• To renew automatically each month, navigate to Site Administration > Billing > Billing Details.

• Add your credit card or PayPal for automatic renewals.

• For annual cloud renewals, contact us via  Atlassian Support: Pricing, Billing, & Licensing | Atlassian to request a quote.

If you’re on the improved billing experience:

• To manage your payment methods, set up automatic renewals, or pay for your Atlassian cloud products and apps, follow the instructions in our official documentation: Manage payment methods | Atlassian Support

• For a summary of payment options and accepted methods, see our Atlassian payment methods and payment terms page.

If you’re unsure which billing experience you have, visit Understand the improved Atlassian billing experience

For Data Center Apps
Beginning on March 30, 2026, at 23:59 PST, new customers will no longer be able to purchase new Data Center subscriptions or new Marketplace Data Center apps.

For Resellers
If you're a reseller, check the box marked "I am a reseller purchasing on behalf of my customer" during the checkout process.

Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information

For Cloud apps

• Improved billing experience:
  To request, view, or manage quotes for your cloud products and apps, follow the step-by-step instructions in our official documentation: Manage Atlassian quotes | Atlassian Support

• Original billing experience:
  You can access your quotes directly from my.atlassian.com.

For Data Center apps

• To create an obligation-free quote for Data Center apps, use our Atlassian Store | Quote & Order Form | Buy Atlassian Products Only quotes created through our online form are considered valid.

Important: Beginning on March 30, 2026, at 23:59 PST, new customers will no longer be able to purchase new Data Center subscriptions or new Marketplace Data Center apps.

Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information

For Cloud apps
If you’re on the original billing experience:

• You can pay an outstanding quote by credit card or PayPal using our secure online payment form, or by bank transfer, check, ACH, or Net-30 terms (when applicable).

• Complete payment details are provided on the first page of your Atlassian quote.

• For managing payment methods and accepted payment types, see: Manage payment methods | Atlassian Support

• For a summary of payment options, see: Atlassian payment methods and payment terms | Atlassian

If you’re on the improved billing experience:

• Billing admins can manage and pay outstanding quotes in the billing console.

• Important: You must first accept your quote by placing an order in your billing console. After you accept the quote, you’ll receive an invoice. Payment should be made on the invoice, not the quote.

• For step-by-step instructions, see: Manage Atlassian quotes | Atlassian Support

• For a summary of payment options, see: Atlassian payment methods and payment terms | Atlassian

Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information

For Cloud and Data Center Products apps

To add a PO number when creating a new quote:

• Use our Atlassian Store | Quote & Order Form | Buy Atlassian Products

• On the final confirmation page, check the PO number box to add your PO number.

• The PO number will appear on your quote or invoice (valid for 30 days).

To add or update a PO number on an existing quote or invoice:

• Original billing experience:

  • Log in to my.atlassian.com

  • Select the Orders option at the top of the page

  • In the Quotes tab, find your open quote and click Update PO# to add or change your purchase order number

• Improved billing experience:

  • Log in to admin.atlassian.com/billing

  • Select your organization and go to the Quotes tab

  • Click View details next to your open quote

  • Click Place order, then select Change in the Payment method box

Note: Atlassian is happy to reference a PO number on a quote or invoice for your internal tracking and record keeping. However, we do not accept purchase orders as a form of payment, nor the terms and conditions commonly associated with purchase orders

Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information.

Atlassian can generate quotes in US dollars (USD), Australian dollars (AUD), and Japanese yen (JPY). However, AUD and JPY are reserved for customers in Australia and Japan, respectively. All prices in a currency other than USD are calculated using an exchange rate that includes a currency fluctuation margin.

Please note the following restrictions:

• We are unable to issue quotes or invoices in a currency other than USD for orders including Bitbucket Cloud, Trello, and Jira Align.

• We are unable to issue quotes or invoices in Australian dollars for orders containing cloud products or Marketplace apps.

If you have questions about currency options for your quote or invoice, please Atlassian Support: Pricing, Billing, & Licensing | Atlassian.

Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information.

For Cloud Apps

• Original billing experience:
  Once created, quotes for cloud in the original billing experience cannot be edited. If you need to make changes, please contact us via  Atlassian Support: Pricing, Billing, & Licensing | Atlassian, and our team will assist with your quote revision.

• Improved billing experience:
  For cloud quotes in the improved billing experience, you can request changes directly from your billing console. Locate your quote and select Request revision in the quote menu. A ticket will be created, and our team will contact you soon with your requested updates.

For Data Center apps
Quotes for Data Center cannot be edited once created. Please contact us via Atlassian Support: Pricing, Billing, & Licensing | Atlassian for any quote revisions.

Billing engine:
We’re rolling out a new billing engine with an improved experience to make it easier to manage your cloud subscriptions. This means your cloud subscriptions could be managed on either the original or the improved experience. To know which experience you’re billed through, How to Pay

Before sending any payment, follow these steps:

• Accept your quote by placing an order in your billing console.

• Wait to receive your invoice.

• Pay only on the invoice, not the quote.

Accepted Payment Methods:
For monthly cloud subscriptions, the only acceptable forms of payment are:

• Bank transfer (Wire, ACH, ACH debit)

• Credit card

• PayPal

• Check

Note: We are unable to issue quotes or invoices in Australian dollars (AUD) for cloud subscriptions or Marketplace apps.

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Payment Methods

• Bank Transfer (Initiated by Atlassian): ACH direct debit may take 1–3 business days

• Bank Transfer (Customer-initiated):  Wire & ACH may take 7–14 business days.
  Email remittance advice to remittance@atlassian.com

• Credit Card: MasterCard, Visa, or American Express.
  Use the Atlassian Store | Quote & Order Form | Buy Atlassian Products (original experience) or admin.atlassian.com/billing (improved experience).
  Not available for AUD orders or Discover cards.

• Mailed Check: May take 7–14 business days. Not accepted for AUD orders.

• PayPal: For automatic renewals and quote payments. In the improved experience, go to admin.atlassian.com/billing and select Pay with PayPal.

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Payment Terms

• Net-14 Terms: 

  • Available for Data Center and annual cloud subscription orders of $10,000+ (pre-tax) in the legacy system. To request net-30 terms, use the application link found in the checkout process.

  • No credit check required.

• Net-30 Terms:

  • Available for Data Center and annual cloud subscription orders of $10,000+ (pre-tax) in the legacy system.

  • In the new billing system, available for annual cloud subscription orders of USD 50,000+ (pre-tax) after a one-time credit check and tax ID application. Once approved, you can use Net-30 for future purchases up to your credit limit without additional checks.

Managing Your Cloud Subscription Billing
We’re introducing a new billing engine to make it easier for you to manage your cloud subscriptions. Depending on your account, your subscriptions may be managed in either the original or the improved billing experience. To find out which billing experience applies to you, visit this page.

Note: We cannot issue quotes or invoices in Australian dollars (AUD) for orders containing cloud subscriptions or marketplace apps.

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Adding PayPal as a Payment Method

Original Experience

1. Log in to your cloud site as an Administrator.

2. Select the Settings icon, then choose Billing.

3. Go to Billing Details. In the Payment Method section, click the pencil icon to edit your payment method.

4. Click Pay with PayPal and follow the prompts to connect your PayPal account.

Improved Billing Experience

1. Log in as a billing admin and open the menu at the top left corner, then select Administration.

2. Next to your billing account, click Manage.

3. Select Payment method on the left, then click Add payment method.

4. Enter your billing details and save them.

5. Select PayPal and follow the steps to connect your PayPal account.

The number we provide in the quote or invoice can be used as the "IBAN" for your bank transfer. It may also be worthwhile to let your bank know that this is a US Dollar account and that the alpha-numeric number has been supplied and verified by our bank's international payments team.

Managing Your Cloud Subscription Billing
We’re introducing a new billing engine to make it easier for you to manage your cloud subscriptions. Depending on your account, your subscriptions may be managed in either the original or the improved billing experience. To find out which billing experience applies to you, visit this page.

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• Cloud Subscriptions

  • Original Billing: Changes to products/tiers/subscription periods will become available as soon as payment is processed. This will be reflected in my.atlassian.com.

  • Improved Billing: Changes to products/tiers/subscription periods will become available as soon as the order is placed. This will be reflected in admin.atlassian.com/billing.

• Data Center: License keys will be available in my.atlassian.com as soon as payment is processed.

• Refunds for monthly cloud subscriptions are only available within the first paid month after the trial period.

• New annual cloud subscriptions can only be refunded within 30 days of the first purchase only.

• Cloud renewals and upgrades cannot be refunded.

• Refunds for Atlassian Marketplace apps are subject to the same conditions. For exceptions outside of 30 days, please reach out to the vendor for approval. See Atlassian Marketplace

• Data Center licenses can only be refunded within 30 days of the first purchase only.

• The information on this page about refunds doesn't apply to Enterprise subscriptions.

For full details, please see Atlassian’s return policy Atlassian Customer Agreement | Atlassian or Atlassian Cloud Licensing | Atlassian.

Managing Your Cloud Subscription Billing
We’re introducing a new billing engine to make it easier for you to manage your cloud subscriptions. Depending on your account, your subscriptions may be managed in either the original or the improved billing experience. To find out which billing experience applies to you, visit this page.

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Cloud
Note: Monthly subscriptions: Automatic renewals are enabled by default.

• Annual (Original billing experience):

1. Renewal quote sent 60 days before expiry.

2. Billing contact logs in to my.atlassian.com, selects Orders, and pays the renewal quote.

3. Option to enable Auto-Renew appears during payment.

• Annual (Improved billing experience): Go to Atlassian Support: Pricing, Billing, & Licensing | Atlassian to enable auto-renewal.

Data Center

1. Log in to my.atlassian.com as the billing contact.

2. Select the license.

3. Click Turn Auto-Renew On.

4. Enter payment details and select Save Auto-Renew Settings.

5. Renewal will process automatically on the license expiration date.

You are welcome to continue renewing your existing Data Center subscription after March 30, 2026. However, renewals cannot extend beyond March 28, 2029, and will be prorated to that date if a 12-month renewal goes past that date.

US Sales Tax

We only apply US sales tax to orders addressed to billing customers based in the US States and territories listed here.

Please contact us with your exemption documentation and quote number (AT-XXXXXXX) if you are eligible to claim a sales tax exemption in relation to your existing order. Where available, Atlassian recommends providing blanket certificates (to cover all orders) that remain in place until revoked in writing or by a tax authority.

Chicago Lease Transaction Tax

Beginning January 1, 2024, Trello Inc. will start collecting Chicago Personal Property Lease Transaction Tax (LTT) on all Trello products from customers based in the city of Chicago, Illinois.

Beginning February 1, 2022, in compliance with the local tax regulation, Atlassian will start collecting Chicago Personal Property Lease Transaction Tax (LTT) on all Atlassian Cloud software products from customers based in the city of Chicago, Illinois. 

The city of Chicago, Illinois, imposes LTT on the lease or rental in the city of personal property, and on the privilege of using in the city personal property that is leased or rented outside of the city. This tax applies to nonpossessory computer leases, which includes qualifying software licenses that are not otherwise subject to Illinois Retailer's Occupation Tax. The current applicable tax rate of LTT is 9%. 

VAT/JCT/GST

VAT

In accordance with EU, Iceland, Norway, Turkey, South Korea, Chile, Mexico, and Taiwan VAT legislation, VAT will be applied only to orders in those countries where exemption documentation or a valid VAT ID has not been supplied at the time of payment.

The VAT in other countries such as Switzerland, South Africa, and Russia are applicable on all taxable sales where valid exemption documentation has not been provided to Atlassian prior to payment. 

*Please note that there are no VAT exemptions for customers located in Russia and Mexico.

JCT

In accordance with Japanese tax legislation, JCT is applicable on all taxable sales. Contact us with your VAT ID/exemption documentation and quote number if you would like to apply a VAT ID or exemption status to an existing quote.

GST

In accordance with Indian service tax legislation, service tax will be applied only to orders where a valid Permanent Account Number (PAN), Corporate Identification Number (CIN) or Service Tax registration number has not been supplied at the time of payment. Australian customers are subject to 10% GST. 

Canadian taxes

PST

In accordance with Canadian tax legislation, provincial sales tax (PST) will be applied only to orders from provinces where exemption documentation has not been supplied at the time of payment. Beginning April 1, 2021, Atlassian will collect 7% tax on orders from British Columbia, and 6% tax on orders from Saskatchewan. 

GST

Effective July 1, 2021, Atlassian will collect goods & services tax (GST) in select Canadian provinces and territories. 5% GST will apply to orders from Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon. See HST below for remaining Canadian provinces and territories.

QST

Atlassian, as a foreign specified supplier of electronic services, is required to collect 9.975% QST on sales made to consumers in Quebec. Business customers registered under the general registration system will not be able to recover QST paid on orders from Atlassian. That said, business customers need to provide their QST number to not be charged QST on their orders.

HST

Effective July 1, 2021, Atlassian will collect harmonized sales tax (HST) in select Canadian provinces and territories. 13% HST will apply to orders from Ontario; 15% HST will apply to orders from New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island. See GST above below for remaining Canadian provinces and territories.

Note: As Canada has two levels of taxation, GST/HST will be in addition to the provincial taxes Atlassian collects for Quebec (9.975% QST), British Columbia (7% PST), and Saskatchewan (6% PST). Thus, customers based in these 3 provinces will see the following tax charges on each transaction:

• British Columbia: 5% GST + 7% PST

• Quebec: 5% GST + 9.975% QST

• Saskatchewan: 5% GST + 6% PST

All Canadian federal and provincial taxes will be calculated based on the billing contact address. 

Atlassian collects tax based on the country of your company. Ensure your billing information is up to date by following these instructions.

Please contact us with any questions.

Generally, US sales tax will be applied to all taxable orders where valid exemption documentation has not been provided to Atlassian.

If you can supply valid exemption documentation covering the period of the purchase, contact our Customer Advocate Team to arrange for the refund of your purchase within 30 days of payment.

After that time, you may contact your local state tax authority or amend your sales tax return to obtain a refund directly from your local revenue authorities. We are unable to provide tax refunds outside of our 30-day return policy

For Reseller or Partner orders, the application of the US sale is based on the location of each of your customer's sold-to states rather than your billing address. If a valid reseller exemption certificate has not been supplied at the time of order, then US sales tax will automatically be applied to the order.

*The exemption only applies to orders in Denver, Colorado and Lakewood, Colorado

**Puerto Rico is now recognized as a US state/territory and will be taxed accordingly

***General Excise Tax in Hawaii

If your purchases are US sales tax exempt, contact us with your valid exemption documentation and your quote/order number (AT-XXXXXXX) to avoid being charged US sales tax on future orders.

The equivalent tax in Euros / Norwegian Krone / Icelandic Krona / South Korean Won / Japanese Yen / Turkish Lira / South African Rand / Russian Ruble / Canadian Dollar / Singaporean Dollar / Saudi riyal / Chilean peso / Mexican peso will be displayed on the final invoice, which will be issued after full payment has been received.

This is because exchange rates fluctuate constantly and the equivalent tax in the non-USD currency cannot be determined until receipt of payment.

For most reseller or Partner orders, the application of the tax is based on the location of the reseller/Partner, and not the location of the customer or technical contact. If no valid exemption documentation has been supplied at the time of order, the tax rate of the reseller's/Partner's country/state will be automatically applied to the order.

For reseller or Partner orders where the customer's bill to address is in British Columbia (BC) and Saskatchewan (SK), PST will be applied based on the customer's ship-to/technical contact address. Resellers or Partners must have a valid PST number in the Tax ID field of the billing contact for resale exemption.

Visit your Atlassian account profile page. Enter your VAT Number, PAN, CIN, PST, QST, or GST registration number in the Tax ID section of "Your Personal Info" and click Save.

*Please note, this is not applicable to JCT, or customers located in Russia.

Contact us with your exemption documentation and quote number if you'd like to apply your tax exemption status to an existing quote.

*Please note, this is not applicable to JCT, or customers located in Russia.

If the sales tax calculation on your invoice has changed and you’ve recently updated your billing address, this is tied to Atlassian’s efforts to comply with global tax regulations.

Atlassian is required to collect sales tax in each region that we operate in order to comply with global tax regulations.

As a result, starting January 4, 2022, our invoicing system is now using the billing address to accurately calculate sales tax for each of our customers.

*If your organization is tax-exempt, contact us with your exemption documentation and our team will apply your exemption status to your quote.

Starting January 4, 2022, our invoicing system is using our customers' billing addresses to accurately calculate the sales tax in each region that we operate.

If you’ve received an email stating your account is out of compliance due to an incomplete address, visit your account to update the address on file.

*If your organization is tax-exempt, contact us with your exemption documentation and our team will apply your exemption status to your quote.

The “action required” message to update your billing address will only disappear after your billing address is correctly updated in our systems.

If you’ve made the required update to your billing address but still see the message in-product, please note, updates to your address may take up to 24 hours to be processed in our billing system.

During this time, you may continue to see messages related to updating your address.

The administration fee was established to address increasing regulatory operating costs imposed by governments in certain jurisdictions. This fee only applies to customers with a billing address in Turkey.

The administration fee went into effect on October 12, 2021 PT.

In Turkey, an administration fee of 7.5% will be applied to sales of non-hosted software (Data Center) and non-hosted apps in the Atlassian Marketplace. This administration fee does not apply to sales of hosted software (cloud).

The administration fee is applied to the discounted price.

The administration fee applies to the following Atlassian Data Center products purchased in the country of Turkey:

• Jira Software

• Jira Service Management

• Confluence

• Bitbucket

• Bamboo

• Crowd

Yes, it is taxable and included in the base for VAT/GST calculation. See below for an example:

Item 1: Confluence Cloud
Price: $100
Discount: $10

Item 2: Jira Software (Data Center)
Price: $200
Discount: $20

Turkey (SaaS are non-taxable)

Administration fee = ($200 - $20)*7.5% = $13.50

VAT = ($300 - $30 + $13.5)*18% = $51.03

Yes. If your order is refunded, the administration fee will also be refunded

Atlassian offers tiered support for our cloud and self-managed apps. For detailed information on support levels, response times, and included services, see our Atlassian Support Offerings | Atlassian Support | Atlassian Documentation page.

Server software maintenance renewals are no longer available for purchase. Atlassian Server products have reached end of support, and maintenance renewals are discontinued.

To continue receiving product updates, security patches, and technical support, we recommend exploring our current offerings for Claim your free Cloud migration trial | Atlassian and Atlassian Enterprise | Data Center | Atlassian apps. Active subscriptions for Cloud and Data Center ensure you have access to the latest features, legendary support, and ongoing innovation.

For more information on your options and next steps, visit our Atlassian Ascend | Atlassian.

• New license: Your 12-month software maintenance period will commence from the date of payment confirmation.

• Upgrade: Software maintenance will commence from the date of payment confirmation.

• Renewal: Software maintenance will commence from the expiration date of the previous maintenance period, regardless of when the maintenance renewal was purchased.

For Data Center subscriptions, after the first 12  months, your software maintenance will expire and your installation will become read-only. 

Please note: Maintenance renewals commence from the date the previous maintenance period expires, regardless of when the maintenance renewal was purchased.

General rule:
Licenses and subscriptions can be sold for terms longer than 12 months but not exceeding 24 months upon reseller, partner, or customer request.

New purchases:
Can be sold for any length of time between 12 and 24 months (e.g., 13, 14, 15 … 23 months).

Renewals:
License or subscription renewals can be co-termed to match any date (up to 24 months in the future) as long as the end date is co-termed to match a core¹ app license that is being purchased or renewed for at least 12 months, on the same quote.

Mid-term user tier upgrades:
By default, Cloud and Data Center user tier upgrades are prorated through the current term end date. If you prefer to upgrade and extend the app term beyond its current end date, the license must either (1) be extended for at least 12 months from the upgrade start date, or (2) be co-termed to match another core app license that is being purchased or renewed for at least 12 months, on the same order.

Cross-platform:
Cloud and Data Center cannot be co-termed to each other.

¹ Core licenses include Jira, Jira Service Management, Confluence, Bitbucket, Jira Align, Bamboo, Crowd, & Atlassian Guard.
Cloud only. Data Center licenses can be purchased for no more than 12 months.

You can renew your Data Center subscription for the number of users and products you have today, up until March 28, 2029, when we reach our end of life date. However:

New subscription sales for existing customers will end on March 30, 2028 at 23:59 PST.

Expansions and upgrades for existing subscriptions will end on March 30, 2028 at 23:59 PST.

Data Center Marketplace app sales for existing customers will end on March 30, 2028 at 23:59 PST.

Data Center subscriptions can be renewed in my.atlassian.com; all that's needed is the Support Entitlement Number (SEN) and the email address of any current contact for the license being renewed. To order Data center subscription renewal, visit our Quote & Order Form and click the Renew tab*. In the Renew tab, you can renew a product that you are associated with or provide us with the details of the product you wish to renew. While you can purchase a renewal online yourself, an advocate may be in touch within 90 days of your subscription expiration to discuss renewal options.

To request a quote from my.atlassian.com:

• Log in to my.atlassian.com.

• Click the arrow next to the Atlassian product being renewed. Your product management screen will appear.

• In the Actions section click Renew.

• Check the box next to the product(s) you'd like to renew. Click Add to Cart.

• Review the cart and click Check Out or Save this as a quote.

• Complete the Licensee and Organization Details and click Continue

• Select your preferred payment method. If you'd like, check the box to have your product(s) automatically renew.

• Click Continue. Confirm the order details, and click Submit.

The quote or purchase confirmation will be sent to the named billing and technical contact(s).

*Pricing for software maintenance may be reviewed from time to time. For products whose maintenance is based on an old licensing model, which is no longer available, you will be quoted at the current renewal pricing. At our sole discretion, we may offer a limited-time grandfathering program for Data Center products (not hosted) that we would announce to all customers holding licenses that experienced a change.

Cloud

• Jira Cloud: You can license up to 100,000 users per site on Standard, Premium, and Enterprise plans. Announcing Jira Cloud support for 100,000 users on a single site - Work Life by Atlassian

• Confluence Cloud: You can license up to 150,000 users per site.

• Jira Service Management Cloud: Up to 10,000 agents per site on Standard, Premium, and Enterprise plans. There is no limit on the number of Jira Service Management “customers.”

• Cloud Free plan: Up to 10 users (Confluence and Jira) and 3 agents (Jira Service Management). No limit on Jira Service Management “customers.”

• For more information about Cloud Enterprise, please Contact Atlassian for Enterprise Solutions | Atlassian.

Data Center

• Jira Software Data Center, Jira Service Management Data Center, Confluence Data Center, and Crowd Data Center: You may license up to an unlimited number of users.

• Bitbucket Data Center: You may license up to 30,000 users. Data Center Licensing | Atlassian

Atlassian licenses are based on named users, not concurrent users. A user is defined as an account with permission to log into the app. Each named user with this permission counts toward your user limit, whether they are logged in or not. Only one individual—a named person—is permitted per app login, and multiple people cannot share a login. Our licensing model does not allow for concurrent user licensing.

For more information, see Section 2 of the Atlassian Customer Agreement | Atlassian, which discusses permitted use and user numbers. Section 3 also addresses customer obligations in relation to users.

Cloud:

• For monthly Cloud subscriptions, pricing is now based on the maximum number of users throughout your billing period. This means if your user count increases at any point during the month, your bill will reflect the highest number of users for that period. How maximum quantity billing works | Atlassian Support

• For annual Cloud subscriptions, pricing is based on user tiers. For example, a 500-user Confluence Cloud subscription allows you to license any number of users up to 500 without affecting your renewal price. If you exceed your tier, you’ll need to upgrade to the next tier.

Data Center:

• Data Center subscriptions are also priced based on user tiers. You can add or remove users within your licensed tier at any time. If you need to increase your user count beyond your current tier, you’ll need to upgrade to a higher tier.

Teamwork Collections:

• For Teamwork Collections, billing is based on the unique billable users across all included apps. Manage your subscription for Teamwork Collection | Atlassian Support

You can manage your users and check current usage from your site’s Administration panel.

When you purchase a new self-managed app license or renew/upgrade an existing self-managed app license, a new license key is added to the billing and technical contact’s my.atlassian.com account.

All Marketplace apps must match (or exceed) the parent product's tier.

Self-managed app licenses cannot be combined to increase the number of users for a single environment. To increase the number of users, you will need to upgrade to a higher tier.

Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information.

Original billing experience:
All my.atlassian.com accounts use your Atlassian account email address as the username. You can update your email address via the Change Email page on id.atlassian.com.
If you have licenses attached to your existing account, they will be transferred to your new email address after a successful change.

Improved billing experience:
Visit admin.atlassian.com/billing to make changes to your email address.

Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information.

Original billing experience

• Add a billing or technical contact:
  Any existing billing or technical contact can log into my.atlassian.com, select the product or subscription, and enter the email address of the new contact. If the new contact does not have an Atlassian Account, you’ll be prompted to enter a few additional details.

• Change the primary contact:
  The new contact will need to log into my.atlassian.com and select Make Primary. The existing primary contact will then be demoted to a secondary contact and can be removed if needed.

• Make yourself a billing contact (Cloud):
  Any Site Admin can make themselves a billing contact by navigating to Site Administration > Billing > Overview and selecting Make Me A Billing Contact.

Improved billing experience

• Add or remove a billing admin:
  Any existing billing admin can log into admin.atlassian.com/billing, select Billing permissions, and make changes to the contacts as needed:

  • Select Add new admin to add a billing admin

  • Select More actions > Remove billing admin to remove a billing admin

  • To add multiple billing admins for the same account, add them one at a time. Distribution lists are not supported.

  • The Remove billing admin option is not available for accounts with only one billing admin.

If you have any questions about the contacts on file for your license or subscription, Atlassian Support: Pricing, Billing, & Licensing | Atlassian

For additional step-by-step guidance, see:

• How do I add a technical contact to my account?

• Manage billing for an organization

Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information.

Improved billing experience

• For step-by-step instructions, see: Manage payment methods

Original billing experience

• Monthly subscriptions:
  Any billing or technical contact can:

  • Log in to my.atlassian.com

  • Click the > next to your cloud site.

  • Click Edit Credit Card. Enter the new card details and save.
    
    Alternatively,  for cloud see Manage groups where you can update the credit card in the site administration console under Settings > Billing > Billing Details. 

• Annual subscriptions:
  You must be a site admin to update the credit card for an account on an annual subscription. 

  Go to Settings > Billing > Billing Details to update your payment method.

• For step-by-step instructions, see: Manage payment methods

For additional guidance

• Atlassian payment methods and payment terms

• Manage groups

• Manage payment methods

If you have questions or need help, please contact:  Atlassian | Support

To change your password:

1. Visit id.atlassian.com and log in with your Atlassian account or my.atlassian.com password.

2. Select your avatar in the lower-left corner. Click Manage Your Account.

3. Click Security in the left navigation panel.

4. Enter your current password and your desired new password.

5. Click Save Changes.

To reset your password:

If you've forgotten the password for your Atlassian account or my.atlassian.com account, follow these directions to reset it.

1. Visit the Forgot Password page.

2. Enter the email address associated with your account, then click Send Recovery Link.

3. We'll send you an email with a link that enables you to reset your password.

Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information.

Original billing experience

• Designated billing and technical contacts can log into my.atlassian.com to access quotes and invoices

• Click the Orders tab in the navigation bar

  • In the Quotes tab, you can:

    • Download a PDF quote or invoice

    • Make a credit card payment

    • Add a PO number

    • Make changes to the quote

    • Delete the quote

  • In the Invoices tab, you can:

    • View order details by clicking the >

    • Download a PDF of the paid invoice by clicking the Invoice link in the Actions tab

Note: You can only access orders where you are listed as the billing or technical contact.

Improved billing experience

• Billing admins can log into admin.atlassian.com/billing, select the organization, and click Quotes or Invoices in the left panel to view all quotes and invoices

• Billing admins can:

  • Download files

  • Request a quote

  • Make payment on a quote

  • View details of an accepted quote

For more information and step-by-step instructions, see: Manage Atlassian quotes

If you have questions or need help, please contact:  Atlassian | Support

Note: Atlassian is rolling out a new billing engine. Your experience may differ depending on whether you’re using the original or improved billing system. Visit Understand the improved Atlassian billing experience for more information.

Original billing experience
As a billing or technical contact for a license or subscription, you can:

• Update payment details on file within my.atlassian.com

• View and pay invoices

• Add additional billing or technical contacts

• Raise support requests

• Generate trial licenses

• Request changes to the license or subscription

Billing and technical contacts are considered product owners and have the authority to manage and request changes for the license or subscription.

Improved billing experience

As a billing admin, you have access to all billing and payment-related tasks across a billing account. You can:

• Manage payment details

• Pay invoices

• Add and remove billing admins and business contacts

• Upgrade, downgrade, and cancel plans

• Receive billing-related emails and notifications

Additional notes:

• Billing admins have an Atlassian ID associated with a billing account.

• Multiple billing admins can be added to the same account, and a user can be a billing admin across multiple accounts.

• Only billing admins can add or remove other admins or contacts.

• We recommend having at least two billing admins on your account to ensure continued access if one admin is unavailable.

If you have questions or need help, please contact:  Atlassian | Support

Update your email preferences by logging into my.atlassian.com and selecting Email Preferences at the top of the page.

For those without a my.atlassian.com account:

• Log in to start.atlassian.com with your Atlassian ID

• Click your avatar, then Manage Your Account

• Select Email

• Click Email Preferences Center

For additional step-by-step guidance, see: Manage your email and notification preferences

If you have questions or need help, please contact:  Atlassian | Support

Before closing your account:

• Make sure you are no longer listed as the billing or technical contact for any active licenses or subscriptions.

• If you need help transferring ownership, see

  • How do I add a technical contact to my account? | Atlassian knowledge base | Atlassian Support or

  • Atlassian Support: Pricing, Billing, & Licensing | Atlassian

Once you’ve confirmed that all of your licenses have been moved to another billing and technical contact, you can close your account via our Close Your Account page.

For step-by-step instructions and important considerations, see:
Delete your Atlassian account | Atlassian Support

If you have questions or need help, please contact:  Atlassian | Support

You are welcome to downgrade your account up until Data Center products reach their end of life date on March 28, 2029 at 23:59 PST. Existing customers can continue to expand their data center licenses up until March 30, 2028 at 23:59 PST.

Data Center upgrade pricing depends on the number of full months remaining on your existing Data Center license. The value of the remaining full months is subtracted from the new tier price.

Please note: Upgrade pricing depends on what you've previously paid. To verify your upgrade cost, please create an upgrade quote via my.atlassian.com or contact us for assistance.

Data Center subscription upgrades can be co-termed to any date.

Within Atlassian's current price structure, we're unable to make any changes to our standard customer terms. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position. Maintaining standard terms with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our customer terms have been very carefully authored to be fair to both you and us.

There may be some issues that are not covered here or on the rest of this page. If so, feel free to contact us.

Atlassian lists a small number of our customers on our website as examples of organizations using our products. All other disclosures about our customers (customer testimonials, case studies, etc.) are done so only after collaborating with and obtaining permission from our customers.

If you don't want us to mention your company name at all, just contact our Customer Advocate Team and we'll add you to our list of companies requesting not to be party to any disclosures or forms of publicity (including our customer lists on our website).

To reassign your existing licenses to a new entity, log in to my.atlassian.com to update the billing and technical contacts. 

Upon request, we are happy to provide a Sole Source letter confirming that Atlassian is the manufacturer of the products we sell. If you'd like a copy of our Sole Source letter, Contact Us. 

Atlassian doesn't offer any professional services. Consequently, Atlassian can not formally engage in or formally assist with on-site customer training, implementations, or software customizations. Commercial and academic licensees are of course entitled to support and assistance under the terms of their active software maintenance and Atlassian will always endeavor to provide legendary support under those terms.

We do, however, have a number of official Atlassian Partners who are able to assist with on-site training, implementation, and customization requirements.

Yes! Atlassian is always interested to hear from like-minded companies looking to work together.

We established the Atlassian Solution Partner Program to provide support and incentives to parties interested in selling Atlassian products and related services to their current and prospective customers. For more information and to submit your application, visit the Atlassian Solution Partner page.

You can find a list of our current Solution Partners by region in the official Atlassian Partner Directory. Alternatively, contact the Atlassian Channel Team for a recommendation.

No, Atlassian products are proprietary software applications.

Jira, Jira Service Management (formerly Jira Service Desk) releases from 4.2 onwards, Confluence, Bamboo, Crowd, Bitbucket, and SharePoint Connector for Confluence commercial, academic, and Starter License holders do however receive the full source code to the software, allowing for in-house customizations and modifications. Atlassian's software is still very flexible and customizable; source modifications are required only in the most complex setups.

The JSP source code is provided to Crucible and Fisheye commercial, academic, and Starter License holders.

Source code access is available only to the nominated technical and billing contacts of a Data Center product license. To become a license contact and have access to source code, contact your nominated technical or billing contact(s). If you do not know whom to contact within your organization, contact us.

Cloud customers do not have access to source code as the cloud code base is not customizable. In addition to cloud customers, some customers may not have access to product source code due to U.S. Export Control restrictions. More information can be found at bis.doc.gov.

Please note: Atlassian does offer free licenses for official Open Source Projects and community organizations — it's our way of giving something back. In addition, Atlassian actively supports a large number of Open Source projects and groups, such as Apache, Codehaus, OpenSymphony, WebWork, and XDoclet. To learn more about Open Source at Atlassian, click here.

Jira, Jira Service Management (formerly Jira Service Desk) releases from 4.2 onwards, Confluence, Bamboo, Crowd, and Bitbucket commercial, and academic license holders receive source code to the software, allowing for in-house customizations and modifications. Atlassian's software is still very flexible and customizable; source modifications are required only in the most complex setups.

The JSP source code is provided to Crucible and Fisheye commercial, academic, and Starter License holders.

Source code access is only offered by Atlassian for some Atlassian products. 3rd party Marketplace and Atlassian apps may not include access to source code.

Under our customer terms, to the extent we make any source code available, customers are permitted to modify the source code of software products to develop bug fixes, configurations or additional features. As Atlassian software is proprietary, under no circumstance may customers embed the source code into another application, nor can a licensee copy or in any way use elements of the source code within other applications.

Please note: Some customers may not have access to product source code due to U.S. Export Control restrictions. More information can be found at bis.doc.gov.