Confluence Pricing & Licensing

Free trials for Confluence Cloud Standard and Confluence Cloud Premium can be started on the Try Cloud page. We also offer a Free plan of Confluence Cloud for up to 10 users, with 2GB storage, and Community Support. You can compare the Free, Standard, and Premium plans here.

Already using cloud? Site Administrators can add and remove products and apps via the Site Administration page of your cloud site at any time. Keep in mind, removing applications or apps takes effect immediately, and no credit or refund will be offered for removing products prior to the end of a maintenance term.

We offer a la carte pricing for cloud. Your subscription starts with either Jira Core, Jira Software, Jira Service Management, or Confluence as its foundation. From there, you can choose from additional applications.

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.

The minimum term is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.

Cloud Monthly

To ensure timely payment for monthly subscriptions, we're only able to accept payment via credit card or PayPal. The card on file can be updated by the primary billing contact via my.atlassian.com at any time, or you can elect to pay via PayPal via the Billing Details section of your cloud subscription.

*Unfortunately, we're unable to accept Discover credit cards for monthly renewals

Cloud Annual

Cloud subscriptions set up for automatic renewals can be paid via credit card or PayPal. Annual quotes can be paid by credit card, bank transfer, check, ACH, PayPal, or Net-30 terms (for orders above $10,000). Complete payment details appear on the first page of an official quote and on our How To Pay page.

Confluence Cloud Premium provides an advanced toolkit to help admins better manage their Confluence site with more visibility and control. New product features give administrators temporary access to restricted pages to resolve permissions quickly, as well as deeper insight about your team’s site, space, and page use for better reporting, resource decisions, and content.

For organizations who need confidence in their ability to scale, the Premium plan also offers 24/7 support with 1 hour response times for critical issues, unlimited storage, and a 99.9% uptime SLA financially backed by service credits.

Confluence Cloud can be upgraded from a Standard plan to a Premium plan at any time via the Manage Subscriptions page of your cloud site.

Please see the Cloud Terms of Service for more information, as well as our Expanded Coverage Addendum, which outlines our enhanced Terms for Atlassian Cloud Premium.

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information, see our SLA Compensation for Premium Plans documentation, or our Cloud Premium SLA Terms and Conditions.

Great, because we have more answers! Please see our complete Cloud FAQ.

We have designed Confluence Server licensing to be simple, upfront, and equitable. Your initial purchase entitles you to perpetual use of the software and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above.

Please note that 10-user Starter licenses are not eligible for support. Instead, support queries can be raised with the Atlassian Community.

All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months at our renewal pricing.

Yes. For a limited time, existing server and Data Center customers who move to a 1,001+ user cloud subscription are eligible for a multi-year loyalty discount. This applies to customers moving to both our Standard and Premium cloud subscriptions for Jira Software, Jira Service Management, Jira Core, and Confluence.

Please note: In order to qualify, you must have purchased your server or Data Center license/subscription before October 3, 2019 and your server or Data Center license must be migrated using a free cloud migration trial.

To learn more, please visit our cloud migration faq or contact us for additional assistance.

Software maintenance, included in your first year of use*, gives you the following benefits:

• Security patches
• Critical bug fixes
• New features & enhancements
• Access to Atlassian's world-class support team for technical troubleshooting
• Developer license* keys (lets you test the upgrades before committing)
• Potential to enroll in Beta Programs

In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.

*Please note that 10-user Starter server licenses are not eligible for non-production Developer licenses or technical support.

Requesting an obligation-free quote is easy! You will just need to submit your request through the Atlassian Store. In the final step, check Get a Quote and click Submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart are not the same as a quote.

Yes, app licenses must match the user tier of the parent product. For instance, a 25-user Confluence Server license will require a 25-user Confluence Team Calendars license.

A user is defined as a unique, named account that has been granted access to an application. Anonymous users may also be granted access and do not count against license totals.

A Confluence Server commercial/academic/starter license entitles you to:

• Deploy a single installation of Confluence in a production environment on one server accessible by the number of users licensed
• Unlimited pages, spaces, and comments
• Perpetual Confluence use
• Software maintenance for 12 months - including all updates and online support
• Application source code (under a developer source license which allows for broad customization)

Licensing fees are quoted per number of 'active users.' An active user in Confluence is by definition any user account in the system with the "Confluence Users" global permission or the "Confluence Administrators" permission, i.e. anyone who can log in. Unlimited 'anonymous users' are permitted on all licenses.

An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.

Confluence Server can be upgraded to a higher user tier at any time. All data is seamlessly upgraded, and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.

Please Note: Upgrade pricing is dependent on what you have paid previously. If you purchased before 3-Oct-2019 you may be on a different pricing plan, and the table below will not apply. To verify your upgrade cost, please create a server upgrade quote via the Atlassian Store.

There are two ways to generate a server license upgrade quote:

my.atlassian.com

When the license's billing contact logs into my.atlassian.com, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.

Atlassian Store

Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the user tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.

Data Center is a deployment option providing high availability and performance at scale for your mission critical Atlassian applications. Our Data Center offering is available for Jira, Confluence, and Bitbucket. See our Data Center information page for more details.

Please also see our Data Center FAQ for common questions.