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Atlassian Access Pricing & Licensing


Manage roles

Who is an organization administrator? Copy link to heading Copied! Show

An organization admin can create organizations, claim domains and manage all user accounts on the claimed domains, including making changes to the account profile, email address and password. The organization admin can also configure and enforce security policies for the organization via an Atlassian Access subscription. To become an organization admin, a user must be a site administrator for a cloud site, then an existing organization admin can add the new account as a new organization admin.

What are the other types of administrative roles? Copy link to heading Copied! Show
  • Site Administrators have the highest administration privileges on a cloud site. They can be considered as the owners of that cloud site.
  • Administrators have administration access only to the applications of your cloud site. These are the day to day administrators of your cloud site.
  • Billing contacts will be notified of changes to the bill and have access to manage your subscription through my atlassian.com. These are the people who are interested in the ongoing billing of your service.

Your Site Administrators and Administrators are managed through your cloud site and your billing contacts are managed through my.atlassian.com. If no Site Administrators are active users, it will be necessary to contact your internal IT team to grant you access to the email address associated for the previous contact. You can then use the 'Unable to access your account?' link from your cloud site.

What's the difference between managed and billable users? Copy link to heading Copied! Show

When domain verification is completed, the user's Atlassian account becomes a "managed" account. This allows the organization admin to manage the name and email address for those accounts. The organization admin can also disable managed users which removes access to all cloud products and any other systems that uses Atlassian account like my.atlassian.com, support.atlassian.com, community.atlassian.com to name a few.

A billable account is any managed account that has access to Jira Software, Jira Work Management, Confluence, Bitbucket, Jira Service Management (agents only), or Trello. When a user has access to any of those products, that user is considered billable.

The number of managed users in your organization will be greater than, or equal to, the number of billable users since not all managed users have access to Atlassian Access supported products. Managed users in a non-billable authentication policy will not be considered billable users.

How do I add/change the organization administrator? Copy link to heading Copied! Show

Any organization admin can add/remove additional organization admins from within admin.atlassian.com:

  1. Start your journey by going to admin.atlassian.com - your central administration center.
  2. Choose your organization. Access works on the organization-level (not the site-level) so click on the organization you’d like to apply Access policies on top of.
  3. Select Administrators in the left navigation panel
  4. Use the Add administrators button to add new administrators then let them know they are now an organization admin. To remove Administrators, use the "remove" button to the right of a name.

Note: a user does not have to already be a site admin to be made an organization admin.

Are Jira Service Management customers billable? Copy link to heading Copied! Show

No, Jira Service Management customers that submit tickets are not counted toward the Atlassian Access bill. Only Jira Service Management Agents that log in using an Atlassian Access managed account are counted in Atlassian Access.

How do I update the billing and/or technical contacts for Atlassian Access? Copy link to heading Copied! Show

Billing and technical contacts are managed through my atlassian.com. Complete instructions for updating these administrative contacts can be found in this documentation.

Who is notified about changes to my subscription? Copy link to heading Copied! Show

Once you are on a paid subscription, an email will be sent to all billing and technical contacts 3 days prior to the billing date if there has been an increase in the upcoming estimated bill relative to your previous bill. You can manage your technical and billing contacts through My Atlassian.

Trialing Atlassian Access

How do I trial or sign up for Atlassian Access? Copy link to heading Copied! Show

As Atlassian Access is a tool for managing authentication and security policies across your cloud users, you must be a site administrator to sign up for Atlassian Access.

Follow these steps to get started with your Access evaluation:

  1. Start your journey by going to admin.atlassian.com - your central administration center.
  2. Choose your organization. Access works on the organization-level (not the site-level) so click on the organization you’d like to apply Access policies on top of.
  3. Verify your domain. Before you can take advantage of Access features you’ll need to verify your domain to begin managing all of the Atlassian accounts at your company.
  4. Start your 30-day free trial of Access. Just click on one of the security features like SAML single sign-on, click Learn more, and click the Try it free for 30 days button.
  5. Enable a feature of Access. Start taking advantage of SAML SSO, user provisioning (SCIM) enforced two-step verification, audit logs, and more.
What is the length of a trial? Copy link to heading Copied! Show

Atlassian Access trials are for 30 days and begin when the organization admin subscribes. You can subscribe to Atlassian Access after you've created an organization and verified a domain. The trial begins when you click "Try it for free for 30 days". The organization admin will need to configure SAML single sign-on and two-step verification after starting the Atlassian Access trial.

What happens when the trial ends? Copy link to heading Copied! Show

The organization admin(s) can add credit card or PayPal account details at any point during the trial, the card on file will be automatically charged when the trial ends for the next months subscription.

If you wish to pay annually, you can Contact us and we will provide you with a quote that you can pay for by credit card, bank transfer, or check.

If we do not receive payment, shortly after the end of the trial we will unsubscribe you from Atlassian Access. The following changes will happen:

  • Managed users won't log in using SAML single sign-on. Instead, they'll log in using their Atlassian account. Some users may need to set a new password for their Atlassian account.
  • Two-step verification will no longer be enforced, so managed users can choose to disable that for their Atlassian account at any time.

The organization and verified domains are unaffected by unsubscribing, and the organization admin will still be able to view and update the Atlassian accounts for their managed users.

How do I cancel my trial/subscription? Copy link to heading Copied! Show

To cancel an Atlassian Access trial or paid subscription, the organization admin will:

  1. Start by going to admin.atlassian.com - your central administration center.
  2. Choose your organization. Access works on the organization-level (not the site-level).
  3. Select Billing in the left navigation panel
  4. On the Manage Subscriptions panel select Unsubscribe from the drop down and confirm by entering "UNSUBSCRIBE"

SAML single sign-on and two-step verification functionality will immediately end and the following changes will occur:

  • Managed users won't log in using SAML single sign-on. Instead, they'll log in using their Atlassian account. Some users may need to set a new password for their Atlassian account.
  • Two-step verification will no longer be enforced, so managed users can choose to disable that for their Atlassian account at any time.

Authentication Policies

What is an authentication policy? Copy link to heading Copied! Show

An authentication policy dictates which authentication settings a user must pass to access an application. The purpose of the policy is to protect the organization against a security breach by verifying that each user is who they claim to be.

What authentication policies can I enable with Atlassian Access? Copy link to heading Copied! Show

Atlassian Access org admins will be able to set multiple authentication policies to apply to different subsets of users in their organization. Org admins can use an authentication policy to test their SAML configuration by enabling SSO on a small subset of users before rolling it out to the whole organization.

The settings that can be configured through authentication policies are:

  • Single sign-on (SSO)
  • Enforced two-step verification (2SV)
  • Password policies (password strength, password expiry)
  • Session duration

Access org admins will also have the option to select one authentication policy to be a non-billable policy. This non-billable policy will be excluded from the Atlassian Access subscription. If there is a subset of users an org admin does not want to apply any Access features to (SSO, 2SV, etc.), they can be placed in this policy (cannot be the default policy) and these users will not be billable for Access.

What is a default authentication policy? Copy link to heading Copied! Show

Your managed accounts provide you with a pool of users for authentication policies. You assign users to be members of policies. Your organization starts with a default authentication policy. The default policy contains login settings for its members. When you provision new managed accounts, we add them as members to your default policy.

For more information, please see Understanding Authentication Policies.

What is a non-billable authentication policy? Copy link to heading Copied! Show

With a subscription to Atlassian Access, you can use a non-billable policy when you don’t want to pay for certain users. We won't bill you for members in a non-billable policy.

You can only have one (1) non-billable policy. You can only create a non-billable policy with a subscription to Atlassian Access. A non-billable policy has limited security for its members. When you edit authentication policies and make a policy non-billable, you won't be able to:

  • Enforce single sign-on
  • Require two-step verification
  • Add users that you sync from your identity provider (e.g., Okta, Azure AD, G Suite) to the policy

You can easily update your policy back to all security settings. Once you do its members may count towards your Atlassian Access bill.

A default policy can’t be a non-billable policy. A default policy is always billable. If you don't want to pay for certain members, make another policy non-billable and add them to it.

For more information, please see Understanding Authentication Policies.

What are the benefits of having multiple authentication policies? Copy link to heading Copied! Show

With just one authentication policy for an entire organization, you risk slowing your teams down where authentication is needlessly cumbersome or compromising your data where authentication is too lean. Thus, administrators may want to establish varying authentication policies for different sets of users and configurations.

Organizations commonly assign different authentication policies for full-time employees, contractors, and outside partners. Some even assign policies by team.

Monthly subscriptions

What is the monthly cost of Atlassian Access? Copy link to heading Copied! Show

Atlassian Access is billed by the total number of unique users accessing any of the Atlassian Access supported products (Jira, Confluence, Bitbucket, Jira Service Management Agents, Trello). No matter how many products or sites a user has access to, they are a counted a single unique billable user.

How can I calculate my monthly cost? Copy link to heading Copied! Show

Atlassian Access uses progressive pricing. Please use the Atlassian Access Online Calculator tool to get an estimate.

How are monthly subscriptions billed? Copy link to heading Copied! Show

At the end of your billing period, the credit card or PayPal account on file will be automatically charged based on the number of unique users within your organization. The contact(s) on file will receive a purchase confirmation and paid invoice.

Do you offer discounts for Community or Academic Institutions? Copy link to heading Copied! Show

Atlassian Access is available for free for eligible Community and Academic customers. Please Contact Us to learn more.

How do I remove users from my monthly subscription? Copy link to heading Copied! Show

Atlassian Access is billed when a managed account has access to any of the supported products:

  • Jira Software
  • Jira Work Management
  • Jira Service Management (Agents)
  • Confluence
  • Bitbucket
  • Trello

Individual site administrators manage the users for the products on their specific Jira and Confluence sites. We recommend collaborating with your organization's Site Administrators before disabling managed users.

As an organization admin, you can disable a user's Atlassian account to remove their access from Atlassian applications. Please note, disabling a user will also remove the user from using that Atlassian account to raise technical support tickets, access their my.atlassian.com account, community.atlassian.com, and other free services.

To disable a user's Atlassian account in Atlassian Access

  1. Go to organization > managed users. (You must be an organization admin to manage users' Atlassian accounts.)
  2. On the managed users screen, select edit account for the account you want to disable.
  3. Under options, select Disable account. This action will prevent the user from accessing any cloud applications and services (my.atlassian.com, support.atlassian.com, community.atlassian.com).

Disabled accounts will not count towards your Atlassian Access bill. You can always re-enable a user's account later from the managed user screen.

How do I determine how many Managed Users I have? Copy link to heading Copied! Show

There are two kinds of users: managed and billable.

To view the managed users, the organization admin will:

  1. Start by going to admin.atlassian.com - your central administration center.
  2. Choose your organization. Access works on the organization-level (not the site-level).
  3. Select the Managed Users in the left navigation panel

Billable users are managed users that have access to the below cloud products:

  • Jira Software
  • Jira Work Management
  • Jira Service Management (Agents)
  • Confluence
  • Bitbucket
  • Trello
  • Statuspage

To see the total number of billable users, an organization admin will:

  1. Go to the Administration area of your cloud site (Jira or Confluence) or go to admin.atlassian.com
  2. Click Security under organizations & Security in the left navigation panel (skip this step if going to admin.atlassian.com)
  3. On the admin.atlassian.com click Billing on the left navigation panel
  4. Select Bill Estimate to see the total number of billable users and the next bill estimate
Do users signing up for Free accounts count toward my Atlassian Access bill? Copy link to heading Copied! Show

Yes. If a user signs up for the free versions of Jira Software, Jira Service Management, Jira Work Management, or Confluence cloud on a domain governed by Atlassian Access they will be included as a billable user under their Atlassian Access subscription.

Please note, with Access you'll only ever be charged once per user who has access to a cloud product. If a user has access to both a paid Jira Software site as well as a free Jira Software site, they will be counted once towards your bill each billing cycle.

How are users counted toward my bill? Copy link to heading Copied! Show

Billable users are any enabled managed users that have access to any of the Atlassian Access supported products listed below. Managed users in a non-billable authentication policy will not be considered billable users.

Atlassian Access supported products:

  • Jira Software
  • Jira Work Management
  • Jira Service Management (Agents)
  • Confluence
  • Bitbucket
  • Trello
  • Statuspage

No matter how many products or sites a user has access to, they are counted as a single unique billable user across all products. You do not pay by specific product or site, and you'll only pay once per each user.

What payment options are available for monthly subscriptions? Copy link to heading Copied! Show

To ensure timely payment for monthly subscriptions, we're only able to accept payment via credit card (Visa, Master Card, and American Express)* or PayPal.

*Unfortunately, we are unable to accept Discover credit cards for monthly renewals.

How do I update the credit card or PayPal account on file? Copy link to heading Copied! Show

The organization admin can update the credit card on file by:

  1. Start by going to admin.atlassian.com - your central administration center.
  2. Choose your organization.
  3. Select Billing to open the billing panel
  4. Select Billing Details to update the credit card/Paypal account and billing address

The primary billing contact can also update the credit card via My Atlassian (Paypal can only be updated within Billing Details screen at admin.atlassian.com.)

The new card or PayPall account will be charged on the next billing date.

Was I double-charged? Copy link to heading Copied! Show

In some cases, card issuers will place an authorization hold on funds (making them unavailable) for the amount of the purchase. Atlassian settles the transaction immediately (known as "settlement"), but the authorization hold can remain from 1-5 days until it "falls off" depending on your card issuer's policies.

If the funds are not made available 5 days after the transaction, we recommend contacting your card issuer (Visa/American Express/MasterCard/etc) to see when the authorization hold will drop off.

How do I switch to an annual subscription? Copy link to heading Copied! Show

If you wish to convert to an annual subscription during your trial, you can Contact Us to ask about what is involved with switching your subscription type.

If you wish to convert to an annual subscription once you are in a paid monthly subscription, organization admins can navigate to the billing section of the admin.atlassian.com and click on 'Billing Details'. They can then click on the 'Switch to an annual payment plan' link to generate an annual quote, and either pay later with a quote or pay now by credit card.

How can I reduce my monthly bill? Copy link to heading Copied! Show

If you're looking to lower your monthly bill there are a few strategies for doing this:

  • Convert to an annual subscription. Annual subscriptions currently offer a discount that equates to 2 months free on an annual basis. Learn how to convert to an annual subscription.
  • Contact Site Administrators for other cloud products in your organization to verify their user base is still active users. Site Administrators also pay for their users to have access to cloud products, so they generally are actively managing their users. You can then disable the Atlassian accounts of managed users in your organization who are no longer active.

Annual subscriptions

What is the annual cost of Atlassian Access? Copy link to heading Copied! Show

Atlassian Access is billed by the total number of unique users accessing any of the Atlassian Access supported products (Jira, Confluence, Bitbucket, Jira Service Management Agents, Trello). No matter how many products or site a user has access to, they are counted a single unique billable user.

How can I calculate my annual cost? Copy link to heading Copied! Show

Atlassian Access uses progressive pricing like Jira and Confluence Cloud, so the more users you have we have built in a pricing discount.

Please use the Atlassian Access Online Calculator tool to get an annual subscription estimate.

How are users counted toward my bill? Copy link to heading Copied! Show

Billable users are any enabled managed users that have access to any of the Atlassian Access supported products:

  • Jira Software
  • Jira Work Management
  • Jira Service Management (Agents)
  • Confluence
  • Bitbucket
  • Trello

No matter how many products or sites a user accesses, you only pay for Atlassian Access once per user. You do not pay by specific product or site.

How are annual subscriptions billed? Copy link to heading Copied! Show

You must purchase a one year subscription of Atlassian Access upfront. Annual subscriptions are tier-based and currently offer a discount that equates to 2 months free on an annualized basis.

Do you offer discounts for Academic Institutions? Copy link to heading Copied! Show

Atlassian Access is available for free to qualified academic institutions. Please Contact Us to learn more.

How do I remove users from my annual subscription? Copy link to heading Copied! Show

Atlassian Access is billed when a managed account has access to any of the supported products:

  • Jira Software
  • Jira Work Management
  • Jira Service Management (Agents)
  • Confluence
  • Bitbucket
  • Trello

Individual site administrators manage the users for the products on their specific Jira and Confluence sites, we recommend collaborating with your organization's Site Administrators before disabling managed users.

As an organization admin, you can disable a user's Atlassian account to remove their access from Atlassian applications. Please note, disabling a user will also remove the user from using that Atlassian account to raise technical support tickets, access their my.atlassian.com account, community.atlassian.com, and other free services.

To disable a user's Atlassian account in Atlassian Acccess

  1. Go to Organization > Managed Users. (You must be an organization admin to manage users' Atlassian accounts.)
  2. On the Managed Users screen, select Edit Account for the account you want to disable.
  3. Under Options, select Disable Account. This action will prevent the user from accessing any cloud applications and services (my.atlassian.com, support.atlassian.com, community.atlassian.com).

You can always re-enable a user's account later from the managed users page.

How do I determine how many Atlassian Access users I have? Copy link to heading Copied! Show

To see the total number of billable users, an organization admin will:

  1. Start by going to admin.atlassian.com - your central administration center.
  2. Choose your organization.
  3. On the admin.atlassian.com click on Billing on the left navigation panel
  4. Select Bill Estimate to see the total number of billable users and the next bill estimate.
How do I request a quote for additional users? Copy link to heading Copied! Show

At this time, it is not possible to generate an upgrade quote from my.atlassian.com or within admin.atlassian.com.

Please Contact Us to request an upgrade quote.

How do I get a quote for the annual payment plan? Copy link to heading Copied! Show
  • Trialers: during your 30 day trial, the organization admin can Contact Us to request an annual quote for the number of users they require.
  • Paid monthly subscription customers: organization admins can navigate to the Billing section of admin.atlassian.com and click on 'Billing Details'. Then click on the 'Switch to an annual payment plan' link to generate an annual quote, and either pay later with a quote or pay now by credit card.

If you're looking to upgrade or downgrade upon your renewal date, please contact us via our Contact Us form.

What payment options are available for annual subscriptions? Copy link to heading Copied! Show

Payment can be made by credit card, bank transfer, mailed check, ACH (US banks only), and Net-30 terms for orders above $10,000. Complete payment details appear on the first page of an official quote and on our How To Pay page.

Where can I view/download quotes or paid invoices? Copy link to heading Copied! Show

Organization admins can view invoices on the Billing History page in admin.atlassian.com. Primary billing and technical contacts can view invoices and quotes via My Atlassian.

How do I renew my annual subscription? Copy link to heading Copied! Show

The primary billing and technical contacts will receive a renewal quote 60 days prior to the end of the billing period. They can also retrieve the renewal quote via My Atlassian.

If you're looking to upgrade or downgrade upon your renewal date, please contact us via our Contact Us form.

What if my user count increases in between a renewal? Copy link to heading Copied! Show

The organization admin can monitor licensed usage at any time on the Manage Subscriptions page in admin.atlassian.com. If you need to raise your licensed user limit, please Contact Us to request an upgrade quote.

Unsubscribing & Refunds

How do I unsubscribe from Atlassian Access? Copy link to heading Copied! Show

To unsubscribe an Atlassian Access trial or paid subscription, the organization admin will:

  1. Start by going to admin.atlassian.com - your central administration center.
  2. Choose your organization.
  3. Select Billing in the left navigation panel
  4. On the Manage Subscriptions panel select Unsubscribe from the drop-down and confirm by entering "UNSUBSCRIBE"

SAML single sign-on and two-step verification functionality will immediately end and the following changes will occur:

  • Managed users won't log in using SAML single sign-on. Instead, they'll log in using their Atlassian account. Some users may need to set a new password for their Atlassian account.
  • Two-step verification will no longer be enforced, so managed users can choose to disable that for their Atlassian account at any time.
What happens when I unsubscribe from Atlassian Access? Copy link to heading Copied! Show

When you are unsubscribed from Atlassian Access you'll see the following changes take effect immediately:

  • Managed users won't log in using SAML single sign-on. Instead, they'll log in using their Atlassian account. Some users may need to set a new password for their Atlassian account.
  • Two-step verification will no longer be enforced, so managed users can choose to disable that for their Atlassian account at any time.

Your organization and verified domains are unaffected by unsubscribing, and you will still be able to view, manage and update the Atlassian accounts for your managed users.

What is the refund procedure for Atlassian Access? Copy link to heading Copied! Show

Refunds for Atlassian Access are only available within the first paid month after the trial period for monthly subscriptions and within 30 days of payment for annual subscriptions. After these periods we cannot offer refunds.

Can I get a credit to move from one Atlassian product/service to another? Copy link to heading Copied! Show

Server and cloud products are not interchangeable and refunds are not available after 30 days of the initial purchase, see our Cloud Refund FAQ for details.

Terms of Service

Can we make changes to the Terms of Service? Copy link to heading Copied! Show

Within Atlassian's current price structure, we're unable to make any changes to the Atlassian Terms of Service. If you consider our pricing model and the costs of creating and managing individual agreements with each of our customers, you can begin to understand our position.

Maintaining a standard Terms of Service with all of our customers allows us to focus our resources on meeting our obligations under these agreements. Do keep in mind of course that our Terms of Service have been very carefully authored to be fair to both you and us.