Future Pricing for Atlassian Cloud

JIRA, Confluence, and JIRA Service Desk Products and Add-ons

Related Links: See evaluating, purchasing and managing Atlassian Cloud FAQs.

Overview

Atlassian is adjusting its licensing and pricing for many of its cloud products effective July 31, 2017. For some of our customers, this will result in an increase in price. Our goal is to continue investing in our products to bring more powerful tools to our customers and enable their teams to collaborate better. We fundamentally believe that even with these price changes, we're still the value leader in the market. 

Cloud products affected by these changes

These changes will affect the following cloud products:

Timing for these changes

If you're on a monthly subscription, any bills on or after July 31, 2017 will reflect the new pricing. If you're on an annual subscription, any quotes generated on or after July 31, 2017 will reflect the new pricing. If you're on an automatically renewing annual subscription, any bills on or after July 31, 2017 will reflect the new pricing.

Changes will vary based on your billing cycle. Which billing cycle are you on?

Monthly Subscription

Annual Subscription

Monthly Subscriptions

Monthly subscriptions move to per-user pricing

Historically, we've charged teams on monthly subscriptions based on user tiers (ie. 26-50 users, 51-100 users). Moving forward, we will charge based on the exact number of users you have. However, if you have 10 users or fewer, pricing will continue to be $10 for up to 10 users. JIRA Service Desk will continue to be $10 for up to 3 agents. See the new pricing for monthly subscriptions.

Please note, JIRA Service Desk is already priced per-agent. 

Pricing has changed for 11 users and above

While per-user pricing gives you the flexibility to only pay for the exact number of users you have, we want to be completely transparent that price points for our cloud products have changed as well. Depending on the product and the number of users you have on your cloud site, this could result in either an increase or decrease in your monthly bill. However, we expect the majority of monthly customers with 11 users or more will receive an increase in their bill. See the new monthly pricing, learn how to estimate your bill, or find ways to reduce your monthly bill.

Please keep in mind, we'll continue to offer 10 user subscriptions at $10 flat. JIRA Service Desk will continue to offer 3 agent subscriptions at $10 flat.

Monthly pricing is progressive

Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls. Let's look at a few examples (you can reference the new pricing in the table below to follow along):

  • If you have 11 JIRA Software users, all 11 users fall within the $7/user rate. Your total monthly cost would be $77 and your average price per users would be $7.00.
  • If you have 101 JIRA Software users, the first 100 users fall within the $7/user rate and the 101st user falls within the $4/user rate. Your total monthly cost would be $704 and your average price per users would be $6.97.
  • If you have 251 JIRA Software users, the first 100 users fall within the $7/user rate, the next 150 users fall within the $4/user rate. And the 251st user falls within the $1/user rate. Your total monthly cost would be $1,301 and your average price per user would be $5.18.

When your bill will change

The new pricing will be reflected on your first renewal on or after July 31, 2017.

Estimating your new bill

There are a few ways to do this:

  • For existing customers, we sent an email to your site administrators, billing, and technical contacts on June 29, 2017 (or June 28, 2017 for a small percentage of users) with details on the number of users you have (as of June 21, 2017) on each of the cloud products affected by these changes. Enter your user count into our pricing calculator to estimate your bill on the new pricing.
  • If you're a site administrator and your next renewal date is on or after July 31, 2017, you can view an estimate of your new bill within the product.  Go to Settings > Billing.
  • If you're a site administrator and your next renewal date is before July 31, 2017, you'll need to understand how many users you have on the cloud products affected by these pricing changes. Go to Settings >  User management > Manage applications. Enter your user count into our pricing calculator to estimate your bill on the new pricing.

Please note, the pricing calculator and user count referenced in your email are intended to provide estimated pricing only.  Actual amounts charged to you will be based on your user count and the current pricing as of your billing date.

How users are counted towards billing

Once users are created they are automatically counted towards billing even if they don't accept the invite or ever login. A user must be explicitly deactivated, deleted, or removed from a synced user directory (if you have Google sync) to not count towards billing. Learn how to add or remove users.

Understanding how many users you have

If you're a site administrator, you can find the number of users on your cloud sites by following the instructions below:

  • Go to Settings >  User management > Manage applications

If you're only a billing or technical contact (within my.atlassian.com), you will not have access to user counts. In order to understand how many users you have please refer to the email we sent on June 29, 2017 (or June 28, 2017 for a small percentage of users) detailing the number of users on your cloud site(s) as of June 21, 2017. Alternatively, contact your site administrator who has access to user counts.

Add users to your monthly subscription

To add a user:

  1. Go to Settings > User management. You must be a site administrator to manage users on your cloud site.
  2. Click on the Users tab to carry out your management tasks. 
  3. Click on "Create Users" to add the new user details to your instance. 
  4. You can then proceed to the "Application Access" tab to add this new user to your product group (e.g. "JIRA")
  5. Confirm your new user count in the "Billing – Overview". As you add new users to your cloud products your bill will change. You will see your next renewal cost reflected here. 

Remove users from your monthly subscription

You can delete a user if you don't want them to appear on your site at all. You can deactivate a user if you don't want them to log in to your site, but you still want to manage them. Deactivating a user means that all of the content stays, only if a user is deleted from the instance will their data be removed. Deleted and deactivated users don't add to your user count. You'll need to deactivate a user's account rather than delete it if the user has done any of the following:

  • Reported or been assigned to any issues in JIRA applications
  • Commented on any issues in JIRA applications
  • Added or edited any content in Confluence (including edits and comments on existing pages)

To deactivate a user:

  1. Go to Settings >  User management. You must be a site administrator to manage users on your cloud site.
  2. On the Users screen, select the user you want to deactivate to open the user details.
  3. On the user details screens, select Deactivate. This action will prevent this user from being counted towards your user count. 

You can always reactivate a user later if you want to. To do so, click the Activate button on the user details screen.

To delete a user:

  1. Choose Settings >  User management. You must be a site administrator to manage users on your cloud site.
  2. Select the user you want to delete.
  3. Choose Delete. This action will prevent this user from being counted towards your user count. 

If you use Google Apps to manage users:

  1. To delete or deactivate users, go to Settings > User management in your cloud site. You must be in the 'site-admins' group to manage users in the cloud.
  2. Click on the Users tab and search for the user you wish to delete or deactivate. 
  3. Click on the user's "Name" and set the user to "inactive" or fully delete this contact. Both actions will prevent this user from being counted towards your user count.

Understand Last Activity of Users

To view your Users' last activity, follow the steps below:

  1. Log into your instance as a Site Admin
  2. Select 'User Management' from the Settings menu
  3. Select 'Application Access' from the left task bar

Activity is captured when a logged in user interacts with JIRA or Confluence. When there is user activity, the current date is logged in User Management. Please note, we don't differentiate between activity on different JIRA products, we take the activity across JIRA Software, JIRA Core and JIRA Service Desk.

Converting to an annual subscription

If you're a site administrator,

  1. Go to Settings > Billing.
  2. Click on Payment Details on the left hand side
  3. Click on Switch to an annual payment plan to generate an annual quote. You can either pay later with a quote or pay immediately with the credit card that is already on file.

If you're only a billing or technical contact (within my.atlassian.com), you can contact us to have your subscription converted.

Add-ons and monthly per-user pricing

Monthly subscriptions of JIRA and Confluence add-ons will align with parent product per-user pricing. Price points for Atlassian add-ons have changed and are listed below. Marketplace add-on pricing will change as well and actual pricing will come from the specific Marketplace vendor of each add-on. All JIRA and Confluence Marketplace vendors are expected to set their new per-user pricing by late July, 2017, but new prices may be available sooner.

Add-ons for JIRA are licensed at the maximum user count across JIRA Software, JIRA Service Desk and JIRA Core that are installed on the same cloud site. Confluence add-ons are licensed at the Confluence user count. 

Reduce your monthly bill

If you're looking to lower your monthly bill there are a few strategies for doing this:

  • Convert to an annual subscription. Annual subscriptions currently offer a discount that equates to 2 months free on an annual basis. Learn how to convert to an annual subscription.

  • Identify users that aren't actively using your cloud product(s) and deactivate them so they no longer count towards your monthly bill. If you need help identifying users that aren't using your cloud product(s), navigate to Site Administration > Users and review their Last Active date to find users that haven't used the product in a while. It's always a good idea to check in with your users before taking action to deactivate them.

Annual Subscriptions

Annual subscriptions will have more granular tiers

We interviewed hundreds of customers about our pricing and the overwhelming feedback around annual pricing was the need for more granular tiers. As a part of these pricing changes we'll be offering additional tiers for annual licenses so your subscription can grow at the same rate as your team. See the new pricing for annual subscriptions.

Pricing has changed for 15 user tiers and above

We've adjusted our price points for annual subscriptions. Depending on the product and the number of users on your cloud sites this could result in an increase or decrease in your bill. However, we expect the majority of annual customers in a tier above 10 will receive an increase in their bill. See the new annual pricing, learn how to estimate your bill, or find ways to reduce your annual bill.

Please keep in mind, we'll continue to offer 10 user annual subscriptions at $100. JIRA Service Desk will continue to offer 3 agent annual subscriptions at $100.

When your bill will change

For sites automatically renewing, the credit card on file will be charged based on the new pricing for renewals on or after July 31, 2017.

For sites that are quoted, the new pricing will be reflected on quotes that are created on or after July 31, 2017. Please note, we will honor any open quotes created before July 31, 2017 until their expiration date as indicated on the quote.

Your new tier on or after July 31, 2017

We will select the tier that best matches your team size when automatically renewing your subscription or quoting you for a renewal.

Where your existing licensed tier is less than or equal to the 51-100 user tier, we will renew or quote you for the same amount of users as your existing tier. For example, if you previously were on the 26 - 50 annual user tier and have 45 users, you will be billed for 50 users.

Where your existing licensed tier is larger than the 51-100 user tier, we will retrieve the actual user count from your site and select the next highest tier. For example, if you are currently on the 101-500 user tier but have 180 users, you will be quoted for the 200 user tier. For any sites automatically renewing on or after July 31st, the tier will be based on your actual user count as of the renewal date. For any sites quoted on or after July 31st, please note the tier will be based on your actual user count as of the issue date of this quote. Upon payment of this quote (and in some cases, prior to your renewal date), your existing license will be replaced immediately by a new license reflecting our updated pricing tiers. In some cases, the user limit of the new license tier may be lower than your existing licensed tier.

Estimating your new bill

There are a few ways to do this:

  • For all existing customers, we sent an email to your site administrator(s) and billing and technical contacts on June 29, 2017 (June 28, 2017 for a small percentage of customers) with details on the number of users you have (as of June 21, 2017) on each of the cloud products that are affected by these changes. Enter your new user tier into our pricing calculator to estimate your bill on the new pricing.
  • If you're a site administrator, you can also view your user count within the product. Go to Settings >  User management > Manage applications. Enter your new user tier into our pricing calculator to estimate your bill on the new pricing.

Please note, the pricing calculator and user count referenced in your email are intended to provide estimated pricing only.  Actual amounts charged to you will be based on your user count and the current pricing as of your billing date.

How users are counted towards billing

Once users are created they are automatically counted towards billing even if they don't accept the invite or ever log in. A user must be explicitly deactivated, deleted, or removed from a synced user directory (if you have Google sync) to not count towards billing. Learn how to add or remove users.

Understanding how many users you have

If you're a site administrator, you can find the number of users on your cloud sites by following the instructions below:

  • Go to Settings >  User management > Manage applications

If you're only a billing or technical contact (within my.atlassian.com), you will not have access to user counts. In order to understand how many users you have and your new tier on the new pricing, please refer to the email we sent on June 29, 2017 detailing the number of users on your cloud site(s) (as of June 21, 2017). Alternatively, contact your site administrator who has access to user counts.

Add users to your annual subscription

To add a user:

  1. Go to Settings > User management. You must be a site administrator to manage users on your cloud site.
  2. Click on the Users tab to carry out your management tasks. 
  3. Click on "Create Users" to add the new user details to your instance. 
  4. You can then proceed to the "Application Access" tab to add this new user to your product group (e.g. "JIRA")
  5. Confirm your new user count in the "Billing – Overview". As you add new users to your cloud products your bill will change. You will see your next renewal cost reflected here. 

Remove users from your annual subscription

You can delete a user if you don't want them to appear on your site at all. You can deactivate a user if you don't want them to log in to your site, but you still want to manage them. Deleted and deactivated users don't add to your user count. You'll need to deactivate a user's account rather than delete it if the user has done any of the following:

  • Reported or been assigned to any issues in JIRA applications
  • Commented on any issues in JIRA applications
  • Added or edited any content in Confluence (including edits and comments on existing pages)

To deactivate a user:

  1. Go to Settings >  User management. You must be a site administrator to manage users on your cloud site.
  2. On the Users screen, select the user you want to deactivate to open the user details.
  3. On the user details screens, select Deactivate. This action will prevent this user from being counted towards your user count. 

You can always reactivate a user later if you want to. To do so, click the Activate button on the user details screen.

To delete a user:

  1. Choose Settings >  User management. You must be a site administrator to manage users on your cloud site.
  2. Select the user you want to delete.
  3. Choose Delete. This action will prevent this user from being counted towards your user count. 

If you use Google Apps to manage users:

  1. To delete or deactivate users, go to Settings > User management in your cloud site. You must be a site administrator to manage users on your cloud site.
  2. Click on the Users tab and search for the user you wish to delete or deactivate. 
  3. Click on the user's "Name" and set the user to "inactive" or fully delete this contact. Both actions will prevent this user from being counted towards your user count.

Understand Users' Last Activity

To view your Users' last activity, follow the steps below:

  1. Log into your instance as a Site Admin
  2. Select 'User Management' from the Settings menu
  3. Select 'Application Access' from the left task bar

Activity is captured when a logged in user interacts with JIRA or Confluence. When there is user activity, the current date is logged in User Management. Please note, we don't differentiate between activity on different JIRA products, we take the activity across JIRA Software, JIRA Core and JIRA Service Desk.

Upgrading or downgrading your subscription

If you're looking to upgrade or downgrade your subscription, please contact us.

Converting to a monthly subscription

If you're currently on an annual plan but want to switch to monthly, please contact us within 1 month of your expiry date to make the switch.

Add-ons and annual pricing

Annual subscriptions of JIRA and Confluence add-ons will align with parent product tiered pricing. Price points for Atlassian add-ons have changed and are listed below. Marketplace add-on pricing will change as well and actual pricing will come from the specific Marketplace vendor of each add-on. All JIRA and Confluence Marketplace vendors are expected to set their new tier pricing by late July, 2017, but new prices may be available sooner.

Add-ons for JIRA are licensed at the maximum user count across JIRA Software, JIRA Service Desk and JIRA Core that are installed on the same cloud site. Confluence add-ons are licensed at the Confluence user count. 

Reduce your annual bill

Identify users that aren't actively using your cloud product(s) and deactivate them to move into a lower annual tier. If you need help identifying users that aren't using your cloud product(s), navigate to Site Administration > Users and review the Last Active date to find users that haven't used the product in a while. It's always a good idea to check in with your users before taking action to deactivate them.

New Pricing

Monthly Pricing

Product Up to 10 users
(users 1-10)*

For more than 10 users
(11-100 users)

For the next 150 users
(101-250 users)

For each additional user
(251-2,000 users)

JIRA Software $10.00 flat $7.00/user $4.00/user $1.00/user
JIRA Core $10.00 flat $5.00/user $3.00/user $1.00/user
Confluence $10.00 flat $5.00/user $3.00/user $1.00/user
Portfolio for JIRA $10.00 flat $3.50/user $2.00/user $0.50/user
Capture for JIRA $10.00 flat $2.30/user $1.30/user $0.30/user
Questions for Confluence $10.00 flat $2.50/user $1.50/user $0.50/user
Team Calendars for Confluence $10.00 flat $2.50/user $1.50/user $0.50/user

 

Product

Up to 3 agents
(1-3 agents)*

For more than 3 agents
(4-15 agents)

For the next 85 agents
(16-100 agents)

For the next 150 agents
(101-250 agents)

For each additional agent
(251+ agents)

JIRA Service Desk $10.00 flat $20/agent $15/agent $8/agent $1/agent

* Why the big jump in price from 10 users to 11 users? Our 10 user licenses offer introductory pricing for small teams. If you have more than 10 users (or more than 3 JIRA Service Desk agents), regular pricing applies.

Annual Pricing

Annual User Tier JIRA Software JIRA Core Confluence Portfolio for JIRA Capture for JIRA Questions for Confluence Team Calendars for Confluence
1 - 10* $100 $100 $100 $100 $100 $100 $100
11 - 15 $1,050 $750 $750 $525 $345 $375 $375
16 - 25 $1,750 $1,250 $1,250 $875 $575 $625 $625
26 - 50 $3,500 $2,500 $2,500 $1,750 $1,150 $1,250 $1,250
51 - 100 $7,000 $5,000 $5,000 $3,500 $2,300 $2,500 $2,500
101 - 200 $11,000 $8,000 $8,000 $5,500 $3,600 $4,000 $4,000
201 - 300 $13,500 $10,000 $10,000 $6,750 $4,400 $5,000 $5,000
301 - 400 $14,500 $11,000 $11,000 $7,250 $4,700 $5,500 $5,500
401 - 500 $15,500 $12,000 $12,000 $7,750 $5,000 $6,000 $6,000
501 - 600 $16,500 $13,000 $13,000 $8,250 $5,300 $6,500 $6,500
601 - 800 $18,500 $15,000 $15,000 $9,250 $5,900 $7,500 $7,500
801 - 1,000 $20,500 $17,000 $17,000 $10,250 $6,500 $8,500 $8,500
1,001 - 1,200 $22,500 $19,000 $19,000 $11,250 $7,100 $9,500 $9,500
1,201 - 1,400 $24,500 $21,000 $21,000 $12,250 $7,700 $10,500 $10,500
1,401 - 1,600 $26,500 $23,000 $23,000 $13,250 $8,300 $11,500 $11,500
1,601 - 1,800 $28,500 $25,000 $25,000 $14,250 $8,900 $12,500 $12,500
1,801 - 2,000 $30,500 $27,000 $27,000 $15,250 $9,500 $13,500 $13,500

 

Agents JIRA Service Desk
1 - 3* $100
3 - 5 $1,000
6 - 10 $2,000
11 - 15 $3,000
16 - 25 $4,500
26 - 50 $8,250
51 - 100 $15,750
101 - 200 $23,750
201 - 300 $28,250
301 - 400 $29,250
401 - 500 $30,250
501 - 600 $31,250
601 - 800 $33,250
801 - 1,000 $35,250
1,001 - 1,200 $37,250
1,201 - 1,400 $39,250
1,401 - 1,600 $41,250
1,601 - 1,800 $43,250
1,801 - 2,000 $45,250

* Why the big jump in price from 10 users to 11 users? Our 10 user tiers offer introductory pricing for small teams. If you have more than 10 users (or more than 3 JIRA Service Desk agents), regular pricing applies.

More questions?

If you have additional questions, we're happy to help! Contact us here.