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Trust & Security Questions for Confluence Licensing and Pricing
Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Customer Advocate Team.
Questions for Confluence Cloud
- Where can I sign up for an evaluation?
- What does a new Questions for Confluence Cloud subscription cost?
- How can I purchase or request a quote for Questions for Confluence Cloud?
- What is the minimum term of service?
- What payment options are available?
- Where can I find the Atlassian Terms of Service?
- I have more questions about Atlassian Cloud
Questions for Confluence Server
- What does a new Questions for Confluence Server license cost?
- How much is it to renew my Questions for Confluence Server software maintenance?
- What is software maintenance?
- How do I request a quote?
- Does my Questions for Confluence Server license have to match my Confluence Server license?
- How is Questions for Confluence Server licensed?
- What is the cost to upgrade my Questions for Confluence Server license to a higher user tier?
- How do I purchase a Server license upgrade?
Questions for Confluence Data Center
- How is Questions for Confluence Data Center licensed?
- How much does Questions for Confluence Data Center cost?
- What is the promotional rate for Data Center approved Atlassian apps?
- Will Atlassian offer credits to customers that make the switch to Data Center approved Atlassian apps?
- Does my Questions for Confluence Server license have to match my Confluence Data Center license?
- How can I purchase or request a quote for the Questions for Confluence Data Center approved app?
- Does Atlassian offer a free trail Questions for Confluence Data Center?
- I use Questions for Confluence Server in my Data Center environment (or I want to use this app in my Data Center environment). Is that okay?
- I have more questions about Data Center approved apps.
Questions for Confluence Cloud
1. Where can I sign up for an evaluation?
Atlassian Cloud can be evaluated for free, please visit Try Atlassian Cloud to start an evaluation.
Already using Atlassian Cloud? Site Administrators can navigate to the System Administration section of your Cloud site through the 
menu and add or remove applications and/or add-ons as needed.
Please note: Removing applications or add-ons takes effect immediately and no credit or refund will be offered for removing applications or add-ons early.
2. What does a new Questions for Confluence Cloud subscription cost?
Questions Confluence is an add-on for Confluence, and requires Confluence as its base product.
Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls.
| Number of Users | Price Per Month |
|---|---|
| Up to 10 users (users 1 - 10)* | $10 Flat |
| For more than 10 users (11 - 100 users) | $2.50/User |
| For the next 150 users (101 - 250 users) | $1.75/User |
| For each additional user (251 - 5,000 users) | $0.55/user |
Annual Pricing:
| Annual User Tier | Annual Price |
|---|---|
| 1 - 10 Users | $100 |
| 11 - 15 Users | $375 |
| 16 - 25 Users | $625 |
| 26 - 50 Users | $1,250 |
| 51 - 100 Users | $2,500 |
| 101 - 200 Users | $4,250 |
| 201 - 300 Users | $5,400 |
| 301 - 400 Users | $5,950 |
| 401 - 500 Users | $6,500 |
| 501 - 600 Users | $7,050 |
| 601 - 800 Users | $8,150 |
| 801 - 1,000 Users | $9,250 |
| 1,001 - 1,200 Users | $10,350 |
| 1,201 - 1,400 Users | $11,450 |
| 1,401 - 1,600 Users | $12,550 |
| 1,601 - 1,800 Users | $13,650 |
| 1,801 - 2,000 Users | $14,750 |
| 2,001 - 2,250 Users | $16,125 |
| 2,251 - 2,500 Users | $17,500 |
| 2,501 - 2,750 Users | $18,875 |
| 2,751 - 3,000 Users | $20,250 |
| 3,001 - 3,250 Users | $21,625 |
| 3,251 - 3,500 Users | $23,000 |
| 3,501 - 3,750 Users | $24,375 |
| 3,751 - 4,000 Users | $25,750 |
| 4,001 - 4,250 Users | $27,125 |
| 4,251 - 4,500 Users | $28,500 |
| 4,501 - 4,750 Users | $29,875 |
| 4,751 - 5,000 Users | $31,250 |
* All prices USD
Why the big jump in price from 10 users to 11 users? Our 10 user licenses offer introductory pricing for small teams. If you have more than 10 users (or more than 3 Jira Service Desk agents), regular pricing applies.
3. How can I purchase or request a quote for Questions for Confluence Cloud?
The monthly payment plan can only be paid with a credit card or PayPal account associated with the subscription.
To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url.
4. What is the minimum term of service?
The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance.
5. What payment options are available?
Monthly: Monthly subscriptions are limited to payment via credit card or PayPal. To update the credit card or PayPal account details on file, please see the How do I update the credit card or PayPal account on file? FAQ.
Annual: this payment option can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url.
6. Where can I find the Atlassian Terms of Service?
Please see our Terms of Service for more information.
7. I have more questions about Atlassian Cloud
Great, because we have more answers! Please see our complete Altassian Cloud FAQ.
Questions for Confluence Server
1. What does a new Questions for Confluence Server license cost?
We have designed Questions for Confluence Server licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above.
| Commercial | Academic | |
|---|---|---|
| Questions for Confluence Server 10 Users | $10 | $10 |
| Questions for Confluence Server 25 Users | $1,000 | $500 |
| Questions for Confluence Server 50 Users | $1,750 | $875 |
| Questions for Confluence Server 100 Users | $3,130 | $1,565 |
| Questions for Confluence Server 250 Users | $6,250 | $3,125 |
| Questions for Confluence Server 500 Users | $9,630 | $4,815 |
| Questions for Confluence Server 2,000 Users | $11,390 | $5,695 |
| Questions for Confluence Server 10,000 Users | $14,610 | $7,305 |
| Questions for Confluence Server 10,001+ Users | $17,710 | $8,855 |
* All prices USD
Note: Questions for Confluence Server is an add-on for Confluence. The Questions for Confluence Server license type and user count must match that of the Confluence Server license it is being used with. For instance, a 25 User Commercial Confluence Server license will require a 25 User Commercial Questions for Confluence Server license.
2. How much is it to renew my Questions for Confluence Server software maintenance?
All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing.
| Commercial | Academic | |
|---|---|---|
| Questions for Confluence Server 10 Users | $10 | $10 |
| Questions for Confluence Server 25 Users | $500 | $250 |
| Questions for Confluence Server 50 Users | $875 | $437.50 |
| Questions for Confluence Server 100 Users | $1,565 | $782.50 |
| Questions for Confluence Server 250 Users | $3,125 | $1,562.50 |
| Questions for Confluence Server 500 Users | $4,815 | $2,407.50 |
| Questions for Confluence Server 2,000 Users | $5,695 | $2,847.50 |
| Questions for Confluence Server 10,000 Users | $7,305 | $3,652.50 |
| Questions for Confluence Server 10,001+ Users | $8,855 | $4,427.50 |
* All prices USD
Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details. You also have the option to set up auto-renewal through my.atlassian.com.
Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time.
3. What is software maintenance?
Software maintenance, included in your first year of use*, gives you the following benefits:
- Security patches
- Critical bug fixes
- New features & enhancements
- Access to Atlassian's world-class Support team for technical troubleshooting
- Developer license* keys (lets you test the upgrades before committing!)
- Potential to enroll in Beta Programs
In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams.
*Please note that 10-User Starter server licenses are not eligible for non-production Developer licenses or Technical Support.
4. How do I request a quote?
Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote.
5. Does my Questions for Confluence Server license have to match my Confluence Server license?
Questions for Confluence Server is an add-on for Confluence. The Questions for Confluence Server license type and user count must match that of the Confluence Server license it is being used with. For instance, a 25 User Commercial Confluence Server license will require a 25 User Commercial Questions for Confluence Server license. This also means if the Confluence Server license is upgraded then the Questions for Confluence Server license will require upgrading to be compatible with the upgraded Confluence Server license.
6. How is Questions for Confluence Server licensed?
A Questions for Confluence Server commercial/academic/starter license entitles you to:
- Install Questions for Confluence Server on a single instance of Confluence in a production environment on 1 server
- Perpetual Questions for Confluence Server use
- Software maintenance for 12 months — including all updates and online support
A Questions for Confluence Server license must match the user count and type of the Confluence Server license it is being used with. For instance, a 25 User Commercial Confluence Server license will require a 25 User Commercial Questions for Confluence Server license.
An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.
7. What is the cost to upgrade my Questions for Confluence Server license to a higher user tier?
You will be pleased to know that you can upgrade Questions for Confluence Server at any time. The upgrade process is very simple, and all your data is preserved. Upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period.
Please Note: The below prices* are applicable for licenses purchased after 12-Oct-2018. Pricing for licenses purchased prior to 12-Oct-2018 will be calculated using the original purchase price.
| Questions for Confluence Server 50 Users | Questions for Confluence Server 100 Users | Questions for Confluence Server 250 Users | Questions for Confluence Server 500 Users | Questions for Confluence Server 2,000 Users | Questions for Confluence Server 10,000 Users | Questions for Confluence Server 10,001+ Users | |
|---|---|---|---|---|---|---|---|
| Commercial | |||||||
| From 1-10 Users Starter License | Starter Licenses can be upgraded to a higher tier for the price of a new license at the higher tier. | ||||||
| From Questions for Confluence Server 25 Users to | $1,250 | $2,630 | $5,750 | $9,130 | $10,890 | $14,110 | $17,210 |
| From Questions for Confluence Server 50 Users to | $2,255 | $5,375 | $8,755 | $10,515 | $13,735 | $16,835 | |
| From Questions for Confluence Server 100 Users to | $4,685 | $8,065 | $9,825 | $13,045 | $16,145 | ||
| From Questions for Confluence Server 250 Users to | $6,505 | $8,265 | $11,485 | $14,585 | |||
| From Questions for Confluence Server 500 Users to | $6,575 | $9,795 | $12,895 | ||||
| From Questions for Confluence Server 2,000 Users to | $8,915 | $12,015 | |||||
| From Questions for Confluence Server 10,000 Users to | $10,405 | ||||||
| Academic | |||||||
| From 1-10 Users Starter License | Starter Licenses can be upgraded to a higher tier for the price of a new license at the higher tier. | ||||||
| From Questions for Confluence Server 25 Users to | $625 | $1,315 | $2,875 | $4,565 | $5,445 | $7,055 | $8,605 |
| From Questions for Confluence Server 50 Users to | $1,127.50 | $2,687.50 | $4,377.50 | $5,257.50 | $6,867.50 | $8,417.50 | |
| From Questions for Confluence Server 100 Users to | $2,342.50 | $4,032.50 | $4,912.50 | $6,522.50 | $8,072.50 | ||
| From Questions for Confluence Server 250 Users to | $3,252.50 | $4,132.50 | $5,742.50 | $7,292.50 | |||
| From Questions for Confluence Server 500 Users to | $3,287.50 | $4,897.50 | $6,447.50 | ||||
| From Questions for Confluence Server 2,000 Users to | $4,457.50 | $6,007.80 | |||||
| From Questions for Confluence Server 10,000 Users to | $5,202.50 | ||||||
* All prices USD
Note: Questions for Confluence Server is a plugin for Confluence. The Questions for Confluence Server license type and user count must match that of the Confluence Server license it is being used with. For instance, a 50 > 100 User Commercial Confluence Server license upgrade will require a 50 > 100 User Commercial Questions for Confluence Server upgrade.
8. How do I purchase a Server license upgrade?
There are two ways to generate a server license upgrade quote:
My.Atlassian Account
When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.
Atlassian Store
Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later.
Questions for Confluence Data Center
1. How is Questions for Confluence Data Center licensed?
Just like Confluence Data Center, Questions for Confluence Data Center is licensed on an annual term per Data Center instance. Data Center licenses expire and are not perpetual like our server licenses.
To continue using Data Center approved apps after the original annual term, you must renew your Data Center approved app license. The renewal cost is the same as a new license purchase for the user tier you require (excluding promotional incentives).
An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details.
2. How much does Questions for Confluence Data Center cost?
The table below illustrates the pricing now offered for Questions for Confluence Data Center. This includes the one-year introductory pricing available for any purchases taking place from September 3rd, 2018 through September 2nd, 2019. On September 3rd, 2019, Year 2 pricing is the new purchase price.
| Commercial | Academic | |||
|---|---|---|---|---|
| User Tier | Year 1 | Year 2 (and each subsequent year) | Year 1 | Year 2 (and each subsequent year) |
| 500 | $3,850 | $7,000 | $1,925 | $3,500 |
| 1,000 | $4,950 | $8,000 | $2,475 | $6,000 |
| 2,000 | $4,950 | $9,000 | $2,475 | $4,500 |
| 3,000 | $6,350 | $10,000 | $3,175 | $5,000 |
| 4,000 | $6,350 | $10,000 | $3,175 | $5,000 |
| 5,000 | $6,350 | $11,000 | $3,175 | $5,500 |
| 10,000 | $6,350 | $12,000 | $3,175 | $6,000 |
| 15,000 | $7,700 | $13,000 | $3,850 | $6,500 |
| 20,000 | $7,700 | $14,000 | $3,850 | $7,000 |
| 25,000 | $7,700 | $15,000 | $3,850 | $7,500 |
| 30,000 | $7,700 | $16,000 | $3,850 | $8,000 |
| 35,000 | $7,700 | $16,000 | $3,850 | $8,000 |
| 40,000 | $7,700 | $16,000 | $3,850 | $8,000 |
| 40,000+ | $7,700 | $16,000 | $3,850 | $8,000 |
Pricing effective September 3, 2019:
| User Tier | Commercial | Academic |
|---|---|---|
| 500 | $7,000 | $3,500 |
| 1,000 | $8,000 | $4,000 |
| 2,000 | $9,000 | $4,500 |
| 3,000 | $10,000 | $5,000 |
| 4,000 | $10,000 | $5,000 |
| 5,000 | $11,000 | $5,500 |
| 10,000 | $12,000 | $6,000 |
| 15,000 | $13,000 | $6,500 |
| 20,000 | $14,000 | $7,000 |
| 25,000 | $15,000 | $7,500 |
| 30,000 | $16,000 | $8,000 |
| 35,000 | $16,000 | $8,000 |
| 40,000 | $16,000 | $8,000 |
| 40,000+ | $16,000 | $8,000 |
3. What is the promotional rate for Data Center approved Atlassian apps?
We are offering a one (1) year discount for Portfolio for Jira, Team Calendars for Confluence, and Questions for Confluence Data Center app versions from September 3, 2018 to September 2, 2019.
This limited-time promotional offer is available to new and existing customers until September 2, 2019. See the pricing section above for more details.
4. Will Atlassian offer credits to customers that make the switch to Data Center approved Atlassian apps?
Aside from the limited-time promotional pricing offered, there are no credits for upgrading from Atlassian Data Center Server apps to Data Center approved app versions.
When a customer elects to upgrade from a Server app to a Data Center approved app, or vise versa, they will not be granted any discounts on their new license purchase. From the date of purchase, this will initiate a new annual license window when a Data Center approved app is adopted and a new 12 month maintenance window when a Server app license is adopted.
5. Does my Questions for Confluence Server license have to match my Confluence Data Center license?
Yes, the Questions for Confluence Jira Data Center approved app is an add-on for Confluence Data Center. The Questions for Confluence Data Center approved app license type and user count must match that of the Confluence Data Center license it is being used with. For instance, a 3,000 user Commercial Confluence Software Data Center license will require a 3,000 user Commercial Questions for Confluence Data Center approved app license.
This also means that if the Confluence Data Center license is upgraded to a higher user tier, the Questions for Confluence Data Center approved app license will require upgrading as well.
6. How can I purchase or request a quote for the Questions for Confluence Data Center approved app?
Click here to purchase or request a quote for the Portfolio for Jira Data Center approved app.
7. Does Atlassian offer a free trail Questions for Confluence Data Center?
Yes! Click here for a free 30-day trial.
8. I use Questions for Confluence Server in my Data Center environment (or I want to use this app in my Data Center environment). Is that okay?
If you plan to use Questions for Confluence in a Data Center environment, you should upgrade to the Data Center approved app version.
While the current Questions for Confluence Server app will remain compatible with Confluence Data Center and supported by Atlassian, we require that Data Center customers make the transition to the available Data Center approved app by September 2, 2019.
To help ease the transition, we are offering discounted pricing for Questions for Confluence through September 2, 2019. See the details above.
9. I have more questions about Data Center approved apps.
Great, we have answers! Visit the Data Center Approved Apps page for more details regarding Data Center approved apps.