Questions for Confluence Pricing & Licensing
Our FAQ contains the most frequently asked questions relating to our licensing and pricing. Of course, if you would like to talk to us directly, please contact our Customer Advocate Team.
Questions for Confluence Cloud
| Atlassian Cloud can be trialed for free, please visit Try Atlassian Cloud to start a trial. Already using Atlassian Cloud? Site Administrators can navigate to the System Administration section of your Cloud site and add or remove applications and/or apps as needed. Please note: Removing applications or apps takes effect immediately and no credit or refund will be offered for removing applications or apps early. |
| Questions Confluence is an app for Confluence, and requires Confluence as its base product. Our monthly pricing is progressive, meaning that we offer volume discounts as you add more users. Each users' unit price is based on the pricing rate in which the user falls. Monthly Pricing: *Atlassian Cloud is now offered at 75% off for eligible Community customers, and 50% off for eligible Academic customers. Annual Pricing: *Atlassian Cloud is now offered at 75% off for eligible Community customers, and 50% off for eligible Academic customers. Why the big jump in price from 10 users to 11 users? Our 10 user licenses offer introductory pricing for small teams. If you have more than 10 users (or more than 3 Jira Service Desk agents), regular pricing applies. |
| The monthly payment plan can only be paid with a credit card or PayPal account associated with the subscription. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url. |
| The minimum term of service is one month. You can choose to renew on a month by month basis, or you can purchase a year in advance. |
| Monthly: Monthly subscriptions are limited to payment via credit card or PayPal. To update the credit card or PayPal account details on file, please see the How do I update the credit card or PayPal account on file? FAQ. Annual: this payment option can be paid via credit card, mailed check or bank transfer, complete payment details appear on an official quote. To request a quote for the annual payment option, please Contact Us with your Atlassian Cloud url. |
| Please see our Terms of Service for more information. |
| Great, because we have more answers! Please see our complete Altassian Cloud FAQ. |
Questions for Confluence Server
| We have designed Questions for Confluence Server licensing to be simple, upfront and equitable. Your initial purchase entitles you to perpetual use of the software, and includes 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches – from the date of purchase. While renewing your software maintenance annually is optional, it is strongly encouraged in order to ensure continuous access to all of the benefits listed above. Please note that 10-User Starter licenses are not eligible for Atlassian Support. Instead, support queries can be raised with the Atlassian Community. Note: Questions for Confluence Server is an add-on for Confluence. The Questions for Confluence Server license type and user count must match that of the Confluence Server license it is being used with. For instance, a 25 User Commercial Confluence Server license will require a 25 User Commercial Questions for Confluence Server license. |
| All server licenses include 12 months of software maintenance – access to new software releases/enhancements, our world-class Support team, critical bug fixes, and security patches. Beyond this initial period, we strongly encourage renewing your software maintenance every 12 months* at our renewal pricing. Atlassian automatically sends a no-obligation quote 90 days before the maintenance is to expire on a license. You can request a quote at any time; see this FAQ for more details. You also have the option to set up auto-renewal through my.atlassian.com. Software maintenance renewals commence from the expiration of your active maintenance period, regardless of when the maintenance renewal is purchased. We recommend renewing at least 30 days before expiration to ensure you can upgrade to new releases and get technical assistance at any time. |
| Software maintenance, included in your first year of use*, gives you the following benefits:
In order for your software maintenance to remain active year-round, you must purchase it annually. Learn more about our renewing terms for software maintenance above. We also suggest making sure your business processes allow for frequent upgrades so your team can continue reaping the benefits enjoyed by other world-class teams. *Please note that 10-User Starter server licenses are not eligible for non-production Developer licenses or Technical Support. |
| Requesting an obligation-free quote is easy! You will just need to submit your request through our Atlassian Store. In the final step check "Get a Quote" and click submit. Only quotes submitted though our online form are considered valid, screen prints of the shopping cart is not the same as a quote. |
| Questions for Confluence Server is an add-on for Confluence. The Questions for Confluence Server license type and user count must match that of the Confluence Server license it is being used with. For instance, a 25 User Commercial Confluence Server license will require a 25 User Commercial Questions for Confluence Server license. This also means if the Confluence Server license is upgraded then the Questions for Confluence Server license will require upgrading to be compatible with the upgraded Confluence Server license. |
| A Questions for Confluence Server commercial/academic/starter license entitles you to:
A Questions for Confluence Server license must match the user count and type of the Confluence Server license it is being used with. For instance, a 25 User Commercial Confluence Server license will require a 25 User Commercial Questions for Confluence Server license. An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details. |
| Questions for Confluence Server can be upgraded to a higher user tier at any time. All data is seamlessly upgraded, and all upgrades include 12 months of software maintenance commencing from the date payment is processed. This will override any existing maintenance period. Please Note: Upgrade pricing is dependent on what you have paid previously. If you purchased before 3-Oct-2019 you may be on a different pricing plan, and the table below will not apply. To verify your upgrade cost, please create a Server upgrade quote via the Atlassian Store. Academic upgrade prices are 50% of the Commercial upgrade cost. Upgrades to Academic server licenses are 50% of the pricing seen above. Note: Questions for Confluence server must match the user tier of your Confluence server license. |
| There are two ways to generate a server license upgrade quote: My.Atlassian Account When the license's Billing Contact logs into their My.Atlassian account, they can select the license in question, followed by Upgrade. You'll then be routed to our secure Quote & Order form. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. Atlassian Store Upgrade quotes can be generated directly from the Atlassian Store. After logging in, you'll see Upgrade at the top of the page. You can then select the product(s) you'd like to upgrade, and the User Tier you'd like to move to. When you're finished, click Add To Cart. You can then check out, or save the no-obligation quote for later. |
Questions for Confluence Data Center
| Just like Confluence Data Center, Questions for Confluence Data Center is licensed on an annual term per Data Center instance. Data Center licenses expire and are not perpetual like our server licenses. To continue using Data Center approved apps after the original annual term, you must renew your Data Center approved app license. The renewal cost is the same as a new license purchase for the user tier you require (excluding promotional incentives). An academic license is available for qualified educational and academic institutions (learn more). Please see our Software License Agreement for more details. |
| The table below illustrates the pricing for the Questions for Confluence Data Center approved app |
| Aside from the limited-time promotional pricing offered, there are no credits for upgrading from Atlassian Data Center Server apps to Data Center approved app versions. When a customer elects to upgrade from a Server app to a Data Center approved app, or vise versa, they will not be granted any discounts on their new license purchase. From the date of purchase, this will initiate a new annual license window when a Data Center approved app is adopted and a new 12 month maintenance window when a Server app license is adopted. |
| Yes, the Questions for Confluence Jira Data Center approved app is an add-on for Confluence Data Center. The Questions for Confluence Data Center approved app license type and user count must match that of the Confluence Data Center license it is being used with. For instance, a 3,000 user Commercial Confluence Software Data Center license will require a 3,000 user Commercial Questions for Confluence Data Center approved app license. This also means that if the Confluence Data Center license is upgraded to a higher user tier, the Questions for Confluence Data Center approved app license will require upgrading as well. |
| Yes! Click here for a free 30-day trial. |
| If you plan to use Questions for Confluence in a Data Center environment, you should upgrade to the Data Center approved app version. While the current Questions for Confluence Server app will remain compatible with Confluence Data Center and supported by Atlassian, we require that Data Center customers make the transition to the available Data Center approved app by September 2, 2019. To help ease the transition, we are offering discounted pricing for Questions for Confluence through September 2, 2019. See the details above. |
| Great, we have answers! Visit the Data Center Approved Apps page for more details regarding Data Center approved apps. |