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Unlock high-velocity teams with Jira Service Management

Connect Dev, IT Ops, and business teams. Quickly respond to change. Deliver exceptional service experiences.

End BSM now

Join the fight to end Bad Service Management today. Sign up for Jira Service Management and get 10 free agents or 30% off.

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Atlassian named a Leader in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms

High-velocity service management

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Any team can set up a service desk fast
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Deliver value fast

Tune Jira Service Management to your unique needs. Templates enable you to get started fast and scale as needed – without the complexity of traditional ITSM solutions.

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Make work visible

Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes.

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Full context for rapid major incident response
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Seamless change management initiated from Bitbucket Pipelines
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Connect Dev and Ops

Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

Teams across the world rely on Jira Service Management

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“Jira Service Management supports our processes so we all work in the same tool, in the same way...Now we have a single place of truth from which we can extract data and base our reports. This provides us with a better overview and a common understanding throughout the organization."

Marie Björke
Head of IT Service Management at ISS
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Supercharge Jira Service Management with apps

Atlassian Marketplace offers over 1,000 trusted applications and integrations to ensure Jira Service Management can be customized to fit your use case.

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AMPED UP: See what happened when this IT team started performing together

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What is ITSM?

IT service management— often referred to as ITSM— is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. ITSM teams oversee all kinds of workplace technology, ranging from laptops, to servers, to business-critical software applications.