Design service management template

Track and manage all your design requests.

Request types
Questions for design
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Design service desk in Jira Service Management
Magnifying glass with different sorts of assets circling it

Make work visible

Bring together requests from multiple channels like email, chat tools, and portals. Collect all the information you need by using our recommended request types for design teams, or customize your own from our form template library.

Simple workflow

Work that flows

Triage, prioritize, and set service level agreements so your team can keep track of important requests. Use automation rules to notify team members if requests are urgent, and automate approvals to save your team time.

Green checkmark on a serving platter

Promote self-service

Set up a knowledge base to share frequently requested resources like design guidelines, templates, presentation kits, and asset files. Include answers to common questions so employees can find help without submitting a request.

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Featured product: Jira Service Management

Easily manage all of your design requests- from new asset creation to revisions. Learn more

“Digital transformation is a buzzword, but Jira Service Management is helping make it tangible for us."

Jeff Pittman

Director of IT Operations and Jira Solution Architect, Sony Music Publishing

Sony music publishing logo

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How to get started with the design service management template

1. Set up your help center and portal Copy link to heading Copied! view +

The help center is where employees can submit requests and access your self-service knowledge base. Set up the welcome message, announcements, and layout.

2. Customize your request types Copy link to heading Copied! view +

Help employees and agents by using tailored request types, or even creating your own.

3. Organize your queues Copy link to heading Copied! view +

Align your queue with the way your teams triage and address requests.

4. Add agents Copy link to heading Copied! view +

It’s time to get the party started! Add agents to your service project team.

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