FAQs about self-managed changes

As of February 2, 2021 PT, you can no longer purchase or request a quote for a new server product. We will honor valid quotes for licenses purchased after this date.

For Starter licenses

Moving from a Starter to a full license is considered a new sale, which means that as of February 2, 2021 PT (the end of new license sales), you won’t be able to upgrade your Server Starter license to a full license. After that point, upgrading will only be available by moving to either cloud or Data Center.

For all other licenses

As of February 2, 2022 PT, you won’t be able to upgrade or downgrade user tiers for your server products or apps. After that point, upgrading or downgrading user tiers will only be available by moving to either cloud or Data Center.

Exceptions

• You will still be able to upgrade or downgrade user tiers for Fisheye and Crucible.
• You will still be able to upgrade or downgrade Bamboo until we release a Data Center version. After that, you won’t be able to upgrade or downgrade your Bamboo Server license.

Support for affected server products and apps will end on February 2, 2024 PT. After this date:

• You will not be able to renew your server support or maintenance.
• Atlassian and Marketplace Partners will no longer provide technical support for any issues, security updates, or bug fixes for critical vulnerabilities.

Before this date, we strongly recommend migrating to cloud or Data Center.

As part of the end of server sale and support, we’re including several Atlassian-built apps and new functionality with a Data Center subscription:

• Jira Software Data Center: Advanced Roadmaps (formerly Portfolio for Jira)
• Confluence Data Center: Team Calendars for Confluence, Analytics for Confluence
• Jira Service Management Data Center: Insight - Asset Management and Insight Discovery

If you don't yet use the app: After February 2, 2021 PT, server customers can no longer purchase or request a quote for any of these apps. These apps (or the equivalent native functionality) will only be available by moving to cloud or Data Center. If you have a valid quote, we will honor it for licenses purchased after this date.

If you have an existing server app license: Server customers with existing app licenses can continue to renew support and maintenance for these apps until the end of support date.

Yes, you can renew Priority Support up until the server end of support date on February 2, 2024 PT.

What’s changing

There are a few things that are the same as commercial license customers:

• End of sale for new licenses: You can continue to purchase new Starter licenses until February 2, 2021 PT.
• End of support for existing licenses: You can continue to renew your maintenance and receive support from the Atlassian Community for your existing Starter licenses until February 2, 2024 PT.

There are also a few things that are different:

• Price increases: The server pricing changes do not affect Starter license customers, and we currently have no plans to change the cost to renew your maintenance ($10 USD per year).
• Last date to upgrade: Moving from a Starter to a full license is considered a new sale, which means that as of February 2, 2021 PT (the end of new license sales), you won’t be able to upgrade your Server Starter license to a full license. After that point, upgrading will only be available by moving to either cloud or Data Center.
   

What we recommend

In cloud, we offer free plans that give you exactly what you need to hit the ground running and grow at your own pace. For customers on Starter licenses, these are a great option to consider moving to using our free cloud migration assistants and migration resources.

Yes, you can request a refund or exchange of your server license up to 30 days after the original date of purchase. After the 30-day period, exchanges or refunds will not be available.

To request a refund or exchange within 30 days of payment, just contact our Customer Advocate team.

You can continue to use the automatic renewal function to renew your server license software maintenance annually until support ends on February 2, 2024 PT. Automated renewals will be prorated to match this date.

Yes, you will still be able to purchase new licenses or renew existing licenses for Fisheye and Crucible. These products are in basic maintenance mode, meaning we will no longer be developing new features for them. We’ll continue to provide licensed customers with technical support and updates in the form of maintenance releases focused on security and bug fixes, and platform updates.

For existing customers on Jira Core Server, you can choose to move to either Jira Core Cloud or Jira Software Data Center. If you aren’t sure which is right for you, answer a few short questions about your current environment and requirements, and we’ll help you find the best option.

Moving to cloud

If you’d like to migrate your Jira Core Server instance to cloud, we offer a free Jira Cloud Migration Assistant. 

Moving to Data Center

If you’d prefer to remain self-managed, you can move from Jira Core Server to Jira Software Data Center.

Jira Software includes everything that comes with Jira Core, plus Agile functionality, developer tool integrations, and more. In other words, anything you do in Jira Core, you can do in Jira Software. For example, teams can create Business Projects in Jira Software just like they can in Jira Core. To do this, you’d just need to make sure to select "Business Project” when creating a project in Jira Software if you want it to be a Core-type project (see here).

Moving to Jira Software Data Center is straightforward. If you download Jira Software Data Center onto the same server as your Jira Core Server license, then you can delete Jira Core and your projects will already be in Jira Software with no need to transfer or migrate anything. All you need to do is license Jira Software, enable users, and start using it.

If you choose to move from Jira Core Server to Jira Software Data Center, you will be eligible for a loyalty discount.

Atlassian has no plans at this time to end of life Data Center products. We understand that some customers have have business requirements that might prevent you from operating in cloud.

For these customers, we’ll continue to offer Data Center and invest in new capabilities shared through our Data Center roadmap. We will continue to build out the roadmap beyond the timelines currently published when we have new updates to share.

We recommend that customers who have requirements that currently prevent them from moving to the cloud watch our cloud roadmap to find out whether we’re working on the feature they need. If the feature a you need won’t be delivered before the end of support for Atlassian server products, we recommend moving to or staying on Data Center.

We know Data Center is a pivotal step in the long-term path to cloud for our customers who can’t move due to company mandate or require a multi-year transition. By sharpening our focus, we can deliver the features and integrations you need to meet your business goals while remaining on a self-managed solution.

Key areas where we are continuing to invest and innovate include:

• Cloud integrations: We’re building the integrations with cloud you need to make using cloud and Data Center together easier for you and your users, and build a bridge to the cloud when you’re ready.
• New native functionality: To meet your demand for better collaboration and increased insights, we’re including some of our most powerful Atlassian apps and new features. Starting February 2, 2021 PT, your Data Center subscription will include access to:
  • Jira Software Data Center: Advanced Roadmaps (formerly Portfolio for Jira)
  • Confluence Data Center: Team Calendars for Confluence and Analytics for Confluence
  • Jira Service Management Data Center: Insight - Asset Management and Insight Discovery
• Starting February 2, 2021 PT, Priority Support will be included with a Data Center subscription to Jira Software, Jira Service Management, Confluence, and Crowd. It will also be included with a Bitbucket Data Center subscription for customers with 251 or more users (the 500 user tier and above).
• Bamboo Data Center: We plan to make Bamboo Data Center available in the near future. As details emerge, we will notify current Bamboo Server customers and continually update this FAQ.

Learn more about what’s coming on our Data Center roadmap.

We plan to make Bamboo Data Center available in the near future. As details emerge, we will notify current Bamboo Server customers and continually update this FAQ.

In the meantime, you can remain on Bamboo Server, wait to upgrade to Bamboo Data Center, or migrate to Bitbucket Pipelines.

If you need an on-premise CI/CD tool, Bamboo Data Center will integrate with both Bitbucket Data Center and Bitbucket Cloud. For details on how to connect Bamboo to Bitbucket Cloud, visit our documentation.

If you want to make the switch to a cloud-based CI/CD tool, Bitbucket Pipelines is Bitbucket Cloud’s native CI/CD tool. For details on how to get started with Bitbucket Pipelines, visit our documentation.

In addition to the new functionality and support offerings we’re announcing as part of this change, Atlassian Data Center helps large enterprises get work done at scale.

Atlassian Data Center, our self-managed edition, offers enterprise-grade capabilities in the following areas:

• Compliance and security
• Advanced user management
• Infrastructure and operations
• Data and insights
• Scale, performance, and availability
• Enterprise-grade ecosystem

Data Center is available for Jira Software, Confluence, Bitbucket, Jira Service Management, Crowd, and coming soon to Bamboo.

Our migration center provides end-to-end support throughout your move to Data Center, leveraging our proven best practices and resources including:

• Step-by-step deployment guides that show you how to plan and successfully migrate to either non-clustered or clustered Data Center.
• Resources and migration tools that can make migrating to Data Center easier.
• Support to guide you through every step of your journey to Data Center and ensure you have the information you need to be successful. 
• Solution Partners for complex setups and support to help you plan for, move to, and grow with Atlassian’s Data Center products.

If you still have open questions after reviewing the documentation, our team will be happy to clarify them for you – just get in touch.

As part of these changes, we’re including several of our most powerful apps and new functionality with your Data Center subscription.

If you already use these apps, you’ll no longer have to renew your subscription after February 2, 2021 PT. However, please note you will need to use the methods outlined below to unlock the functionality before your existing app license expires.

To unlock this functionality, you’ll need to either upgrade to a Data Center product version with the app included, or install a compatible version of the app at no cost. The apps will not require a license, and functionality will unlock when the app starts on a compatible Data Center subscription.

Which methods are available varies by app:

Advanced Roadmaps (formerly Portfolio for Jira):

• This will be included in Jira Software Data Center version 8.15.
• You can also install a compatible version of the app at no cost.
   

Team Calendars for Confluence:

• This will be included in Confluence Data Center version 7.11.
• You can also install a compatible version of the app at no cost.
   

Analytics for Confluence:

• You will need to upgrade to Confluence Data Center version 7.11.
• This will not be available to install as an app.
   

Insight - Asset Management:

• This will be included in Jira Service Management Data Center version 4.15.
• You can also install a compatible version of the app at no cost.
   

Insight Discovery:

• You can install a compatible version of the app at no cost.
   

*For additional details on how Insight apps with work with Jira Software Data Center, refer to the FAQ for Will Insight - Asset Management and Insight Discovery work with Jira Software Data Center?

Yes, but details will depend on a few factors:

1. Version: What Jira Software Data Center version you’re on
2. Date: Whether it’s before or after February 2, 2023
3. License type: Whether you have a paid license for the app(s), or are using the free versions
4. Products: Whether you have a subscription to Jira Service Management on the same instance as Jira Software Data Center

Scenario 1: You have a valid (paid) app license

If you’ve purchased a subscription for either of these apps and it expires after Febraury 2, 2021 PT, you can continue to use the app(s) until the subscription expiry date, regardless of which Jira Software Data Center version you’re on.

Once the subscription expires, if you’re on Jira Software Data Center version 8.15 or higher, you’ll need a Data Center subscription to Jira Service Management on the same instance to use the apps with Jira Software Data Center. If you’re on Jira Software Data Center version 8.14 and below, you can switch to using the free version of the apps as described in scenario 2.

Scenario 2: You use the free app version

Jira Software Data Center customers on version 8.14 and below will not need a license for Jira Service Management to access the apps, and will be able to install a no-cost version of the apps from Marketplace as of February 2, 2021.

These apps will be available for two years, and will only receive critical updates. During that time, if you choose to upgrade to Jira Software Data Center version 8.15 or higher, you’ll need a license for Jira Service Management Data Center to get your users access to the Insight - Asset Management and Insight Discovery functionality.

After two years (February 2, 2023) we plan to remove these apps from our Marketplace, after which point you will need to have a subscription to Jira Service Management Data Center (or move to Jira Service Management Cloud Premium or Enterprise plans) as described in scenario 3.

Scenario 3: You have a subscription to Jira Service Management Data Center

If you have a subscription to Jira Service Management Data Center on the same instance as Jira Software Data Center, your Jira Software users can access the Insight Discovery and Insight - Asset Management functionality.

Enhanced security, improved reliability, accelerated innovation, easier to manage – not to mention lower cost of ownership – the advantages of cloud are clear.

When you move to cloud, you get the best of Atlassian – a platform that grows with you, integrates with all your tools, and gets smarter and faster every day.

In a survey of recently migrated customers, conducted through Techvalidate, we found that:

• 92% of surveyed organizations said that security is better or equal in Atlassian cloud.
• 96% of surveyed IT organizations said that reliability is better or equal in Atlassian cloud.
• 97% of surveyed IT organizations said that innovation is better or equal in Atlassian cloud.
• 82% of surveyed IT organizations said that overall performance is better or equal in Atlassian cloud.

Learn more about the benefits of moving to cloud, or read some of the stories of customers who’ve already made the move:

• Redfin
• Nextiva
• Rockwell Automation
• Homegate AG

To help support your move to cloud, we offer the Atlassian Migration Program (AMP). With AMP, leverage our proven best practices and resources, including:

• The Cloud Migration Center for the end-to-end tools, resources, and support you need to accelerate your cloud migration.
• Cloud migration assistants for Confluence and Jira Software.
• Migration support to guide you through every step of your journey to cloud and ensure you have the information you need to be successful. 
• Solution Partners for complex setups and support to help you plan for, move to, and grow with Atlassian’s cloud products.

If you still have open questions after reviewing these resources, our team will be happy to clarify them for you – just get in touch.

Our investment in our cloud platform and products is our number one priority. To stay up to date on our cloud roadmap, please visit our cloud roadmap.

Over the last few years, we’ve made significant investments in our cloud platform’s security, extensibility, product functionality, scalability, and more to meet the current and future needs of our customers.

But there’s lots more on the way. A major reason we’re doing this is to enable us to accelerate our cloud innovation and provide you with a world-class cloud experience. To get a bird’s eye view of what’s shipped most recently and what’s on the way, visit our cloud roadmap.

For all customers

With three years before the end of support, you have plenty of time to evaluate our cloud offerings, coordinate internally, and prepare – there’s no need to act immediately.

If you can’t yet move because you’re waiting for a particular feature or compliance certification, we’re committed to delivering new features and improvements faster in cloud, and you may find we’re delivering on your requirements soon.

Take a look at our cloud roadmap and the Trust Center for additional information on compliance and security for Atlassian cloud products, and how our teams are expanding coverage to help you meet compliance needs.

For customers that need data residency

We’ve heard your feedback, and know data residency, offered with our cloud Enterprise plan, is a requirement for many of you to move to cloud.

We don’t currently offer the Enterprise plan to customers with fewer than 1,000 cloud users, but we're looking at options for supporting customers that require Enterprise on smaller tiers and plan to provide an update in the near future. If this applies to you, we've created a tracking ticket (CLOUD-11064) that you can follow for updates on the availability of Enterprise at lower user tiers.

You can also keep an eye on our cloud roadmap to see the latest updates, including data residency for additional locations, data residency for apps, and more.

For government customers

Atlassian is committed to helping government teams get things done faster, easier, and with greater security. We are also currently putting our cloud products through the FedRAMP compliance process.

For customers

After February 2, 2021 PT, server customers can no longer purchase or request a quote for any of the apps we are including with Data Center as part of these changes.

For all other Marketplace apps, existing server customers will be able to continue purchasing apps until February 2, 2023 PT. Ongoing app renewals are expected to be prorated with an end date of February 2, 2024 PT to match your server products' end of support date.

For Marketplace Partners and developers

For Marketplace Partners and developers, we will stop accepting new server app submissions on the Atlassian Marketplace from May 1, 2021 PT onwards.

You can request a refund or exchange of your server app license up to 30 days after the original date of purchase. After the 30-day period, exchanges or refunds will not be available. For more details on app refunds and returns, visit the Atlassian Marketplace Terms of Use Section 2.3.

To request a refund or exchange within 30 days of payment, contact our Customer Advocate Team.

In the past year, the Atlassian Marketplace has seen over 440 new cloud apps come to market, with more every day. We are continuing to work with our Marketplace Partners to bring existing server apps to cloud, as well as new apps unique to cloud.

Start with our app auditing documentation for best practices around auditing, assessing, and migrating your apps and app data.

You can also reference this list of Marketplace apps that are compatible with server, Data Center, and cloud, with documentation provided by Marketplace Partners on notable feature differences and instructions for how to migrate from server or Data Center to cloud.

If your server app is not yet available for cloud, it’s worth reaching out to the Marketplace Partner via their support desk to ask if they are currently building the app.

When moving from server to Data Center, you’ll need to move to Data Center app subscriptions if a Data Center app is available. Data Center apps undergo a rigorous performance and technical review process, established and maintained by Atlassian, to verify their ability to perform at a standard suited for Data Center environments.

To learn more about the pricing and licensing of Data Center approved apps, visit our Data Center app FAQs.

If a server app has a Data Center approved version available, you will need to purchase a Data Center subscription in order to keep using it.

If there is no Data Center version available, you can continue to use the server version of the app, though it comes with some risk as the app has not received an architecture review or been performance tested to ensure it can scale in a Data Center environment.

If a Data Center version becomes available, you will then need to purchase a Data Center subscription in order to keep using it.

Atlassian provides a number of offers, incentives, and support resources to facilitate your move to cloud. These include:

For all customers

• The Atlassian Migration Program (AMP): AMP provides step-by-step resources, tools, offers, and support to guide you through every step of your move to cloud.
• Free cloud migration trials: To help ease costs associated with migrating or upgrading, we’re offering free extended cloud trial licenses to allow you more time to explore cloud.
• Cloud roadmap: Want to know what’s coming to cloud? See what’s shipped recently and what’s on the way so you can plan for your move.
• Cloud Trust Center: Find answers to all your questions about security, privacy, reliability, and compliance in Atlassian cloud.
• Cloud plans for all teams: We’ve introduced a range of cloud plans for Jira and Confluence, including Free, Premium, and Enterprise, so customers of all sizes can benefit from the innovation and speed of cloud. Bitbucket also offers a range of cloud plans so you can get exactly what you need.

For larger customers

• Cloud loyalty discount: Enterprise customers moving to cloud may be eligible for an additional discount.
• Dual licensing: Run your self-managed and cloud products in parallel during your phased move to cloud.

For Academic, Community, and Open Source customers

• Cloud Academic and Community pricing: To support teams that are making a huge impact on their communities, we’re offering Academic and Community pricing in cloud.
• Free cloud Open Source subscriptions: Teamwork is key to any Open Source initiative, which is why Atlassian’s cloud software is free for Open Source projects.

For government customers

• Government resources: To keep the mission moving forward, government agencies and program teams have access to specialized partner support and resources.

Cloud

You can create an obligation-free quote using your existing cloud site, or after signing up for a free trial. If you don’t have an existing cloud site, we recommend activating your free cloud migration trial.

You will need a cloud site before you can request a quote. If you need help, just let us know.

Data Center

You can create a quote for a new Data Center purchase here, and a quote to upgrade your server license to a Data Center subscription here.

Note that only quotes submitted through our online form are considered valid. Screenshots of the shopping cart are not the same as an official quote.

Visit our quote and order form and click Renew.

From there, you can renew a product that you’re associated with. You can also search for licenses using the Support Entitlement Number (SEN) and the email address of any current contact of the product you’d like to renew.

As with our commercial server license customers, the end of sale and support also apply to Academic, Community, and Open Source server licenses.

As of February 2, 2021 PT, we will offer:

Academic (cloud or Data Center)

• Cloud: Discounted Academic cloud subscriptions and free Atlassian Access.
• Data Center: Discounted Academic Data Center subscriptions.

Community (cloud or Data Center)

• Cloud: Discounted Community cloud subscriptions and free Atlassian Access. We also offer free cloud migration trials for server community license customers looking to transition to cloud.
• Data Center: Free Community Data Center subscriptions. Based on your feedback, beginning February 2, 2021, we will introduce Community Data Center subscriptions (inclusive of both products and Marketplace apps) for those of you who can’t move to cloud before the end of support.

Open Source (cloud only)

• Cloud: Atlassian offers our cloud products for free to the Open Source community.

What this means for new and existing customers

As of February 2, 2021 PT, new customers will be able to choose from the cloud or Data Center options outlined above.

Existing customers with server licenses will continue to have access to maintenance and support for an additional three years, in line with commercial license customers. By the end of support on February 2, 2024 PT, we recommend moving to cloud unless you have business requirements that keep you from moving to cloud or you’ll require a multi-year transition.

To see what’s coming in cloud, keep an eye on our roadmap, which we’re updating regularly based on your feedback and requirements.

Pricing and purchasing options are available to the United States Federal, State and Local government entities through Atlassian's Government Aggregator, Carahsoft.

You can contact Carahsoft at atlassian@carahsoft.com or visit the Carahsoft website. Learn more.

As of February 2, 2021 PT, you can no longer:

• Create a new server evaluation.
• Purchase a new server license.
• Convert your evaluation into a full license.

If you want to purchase or request a quote for a new server license, you’ll need to do so before this date. We will honor valid quotes for licenses purchased after this date.

For server customers

Existing server customers who pay for Priority Support beyond February 2, 2021 PT will continue to have access.

For Data Center customers

Starting February 2, 2021 PT, Priority Support will be included with your Data Center subscription to Jira Software, Jira Service Management, Confluence, or Crowd. It will also be included with your Bitbucket Data Center subscription for customers with 251 or more users (the 500 user tier and above).

If you already own Priority Support, you will no longer have to pay for it after February 2, 2021 PT.

For server and Data Center

You can see what you’re currently paying for your server licenses or Data Center subscriptions at my.atlassian.com.

Our personalized migration recommendation tool will help you compare your current server pricing with your potential costs in cloud, and offer guidance for what to do next.

For cloud

To see your current costs in cloud, visit the billing section of admin.atlassian.com.

We’ve put together several resources to help you compare costs and determine your total cost of ownership for cloud, server, or Data Center.

With our personalized guidance tool, quickly compare costs and see your recommended path to cloud based on your server products.

Building your business case is often one of the first steps in planning your move to cloud. Our cloud savings calculator can help you uncover the hidden costs associated with your self-managed deployment. See how cloud can help you reduce IT overhead and improve productivity.

To compare the total cost of ownership between server and Data Center, we’ve put together a guide to building your business case for Data Center.

This guide will walk you through key topics like server perpetual licenses versus Data Center subscription licensing models, how future pricing changes should impact your decision, and much more.

You can find detailed information on future pricing here.

Effective February 2, 2021 PT, we will discontinue server to Data Center upgrade credits and replace them with our Data Center loyalty discount. This discount helps ease your transition to Data Center by offering existing server customers a multi-year discount on Data Center subscriptions. You can see your actual costs to move from server to Data Center here.

Learn more about these discounts and changes to upgrade credits.