FAQs
General
| For server On February 2, 2021 PT, we will stop selling new licenses for our server products and cease new feature development in our server product line. Server customers will have access to maintenance and support for an additional three years, ending February 2, 2024 PT. We will also increase the price of maintenance for existing server licenses, which allows us to ensure the security and maintenance of our server platform while providing you with the opportunity to run a free cloud migration trial. For Data Center Even with three years to prepare for these changes, we understand that not every customer will be ready to make the switch from our server products to our cloud products. For these customers, we'll continue to offer our self-managed enterprise edition, Data Center. In addition to continued investment in new features, we’ll look to make using cloud and Data Center together easier for you and your users through a more unified administration experience and improved integrations between the two offerings. To reflect these investments and accelerate further innovation, we will increase the price of our Data Center subscriptions. Exceptions
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| As an Atlassian customer, you’re an important member of our community. Some of you have been with us for over a decade, and as your needs have evolved so have we. Today, the majority of you are already benefitting from the advantages of cloud, like streamlined administration, instant scalability, and quicker time to value. In fact, over 90% of you start with Atlassian cloud products, with more server customers making the switch every day. From staying ahead of the latest regulatory and security requirements to expanding our ecosystem with a new development platform and introducing flexible plans, we’ve continuously invested in our cloud tools so that your teams can work flexibly and innovate quickly. We’ve also taken our cloud offerings to the next level by building a modern, intuitive, and unified experience across all our products to transform how your teams collaborate. We’re leveraging automation and machine learning to reduce the time spent on repetitive tasks and enhancing our integrations to power seamless workflows across your teams. But, when it comes to our mission of unleashing the potential of every team – including yours – you need us to move faster and go even further. In response, we’ve decided to simplify our server and Data Center offerings in order to sharpen our focus as a cloud-first company. While these changes are in service of your organization’s long-term success, we know the transition will be hard for some of you. So in the spirit of “open company, no B.S.”, we want to share everything you need to know about these changes and the support we will offer you along the way. |
| For your server products As of February 2, 2021 PT, we will no longer sell new licenses for Atlassian’s server products. If you have an existing server license, you’ll have three years to choose to move to cloud, migrate to Data Center, or continue to use your server products unsupported. During this time, we’ll provide you with tools and resources to help you transition with ease. Between February 2, 2021 PT and February 2, 2022 PT, we will continue to provide support (i.e. database, browser, Java) and bug fixes on server products. After February 2, 2022 PT, we will only provide security bug-fixes for critical vulnerabilities until the end of support. On February 2, 2024 PT, your products will reach end of support. After that date, we will not release any further product updates. Regular security updates help protect your organization from threats and vulnerabilities, so we strongly recommend moving to cloud or upgrading to Data Center before the end of support date. For your server apps Starting May 1, 2021 PT, we will stop accepting new server app submissions for the Atlassian Marketplace. If you’re an existing server customer, you’ll be able to continue purchasing server apps until February 2, 2023 PT. App renewals in the final year will be prorated with an end date of February 2, 2024 PT to match your server product(s) end of support date. |
| The end of sale and support apply to:
Exceptions:
*Please note that the last date to purchase apps will depend on a few factors, including whether you’re a new or existing customer, whether the app is built by Atlassian or a Marketplace Partner, and whether the app will be included with a Data Center subscription. You can see a timeline for when each change will go into effect here. |
| Between February 2, 2021 PT and February 2, 2022 PT, we will continue to provide support (i.e. database, browser, Java) and bug fixes for server products. After February 2, 2022 PT, we will only provide security bug-fixes for critical vulnerabilities until the end of support date on February 2, 2024 PT. After that date, your server products will reach end of support, and we will not release any further product updates. |
| Migrate to cloud (recommended) By partnering with Atlassian on their move to cloud, customers have seen lower costs, reduced risk of downtime and security issues, and can focus on innovation over maintenance. With our cloud or Data Center quiz, quickly see your recommended path based on your server or Data Center portfolio. We’ll show you exactly where to start so you can fast-track your move. Migrate to Data Center For server customers who can’t move to cloud yet due to company mandate or need a multi-year transition, we recommend migrating to Data Center. To understand the benefits of Data Center and how to plan for a migration, start by visiting our migration center. With three years of server support and continued investment in Data Center, you have time to make your decision and develop a migration plan based on your requirements and our roadmap. |
Server
| As of February 2, 2021 PT, you can no longer purchase or request a quote for a new server product. We will honor valid quotes for licenses purchased after this date. |
| For Starter licenses Moving from a Starter to a full license is considered a new sale, which means that as of February 2, 2021 PT (the end of new license sales), you won’t be able to upgrade your Server Starter license to a full license. After that point, upgrading will only be available by moving to either cloud or Data Center. For all other licenses As of February 2, 2022 PT, you won’t be able to upgrade or downgrade user tiers for your server products or apps. After that point, upgrading or downgrading user tiers will only be available by moving to either cloud or Data Center. Exceptions
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| Support for affected server products and apps will end on February 2, 2024 PT. After this date:
Before this date, we strongly recommend migrating to cloud or Data Center. |
| As part of the end of server sale and support, we’re including several Atlassian-built apps and new functionality with a Data Center subscription:
After February 2, 2021 PT, server customers can no longer purchase or request a quote for any of these apps. These apps (or the equivalent native functionality) will only be available by moving to cloud or Data Center. If you have a valid quote, we will honor it for licenses purchased after this date. |
| Yes, you can renew Priority Support up until the server end of support date on February 2, 2024 PT. |
| Upgrading user tiers If you want to upgrade your Starter license to a higher user tier, you will need to do that before February 1, 2021 PT. After that date, upgrading user tiers will only be possible by moving to cloud or Data Center. Maintenance You will have access to maintenance and support from the Atlassian Community until February 2, 2024 PT. Our recommendation In cloud, we offer free plans that give you exactly what you need to hit the ground running and grow at your own pace. For customers on Starter licenses, these are a great option to consider moving to using our free cloud migration assistants and migration resources. |
| Yes, you can request a refund or exchange of your server license up to 30 days after the original date of purchase. After the 30-day period, exchanges or refunds will not be available. To request a refund or exchange within 30 days of payment, just contact our Customer Advocate team. |
| You can continue to use the automatic renewal function to renew your server license software maintenance annually until support ends on February 2, 2024 PT. Automated renewals will be prorated to match this date. |
| Yes, you will still be able to purchase new licenses or renew existing licenses for Fisheye and Crucible. These products are in basic maintenance mode, meaning we will no longer be developing new features for them. We’ll continue to provide licensed customers with technical support and updates in the form of maintenance releases focused on security and bug fixes, and platform updates. |
Data Center
| Even with three years to prepare for these changes, we understand that not every customer will be ready to make the switch from our server products to our cloud products. And, some of you have requirements that might prevent you from ever operating in the cloud. For these customers, we'll continue to offer our robust self-managed enterprise edition, Atlassian Data Center. This will include new capabilities and integrations that make it easier to use our cloud and Data Center products together, like unifying the admin experience for areas such as user management. We are also strengthening Atlassian Data Center by making some of our most powerful apps available natively and offering Priority Support with Data Center subscriptions for most user tiers. To support this continued innovation, we will increase the price of Data Center subscriptions on February 2, 2021 PT. |
| We know Data Center is a pivotal step in the long-term path to cloud for our customers who can’t move due to company mandate or require a multi-year transition. By sharpening our focus, we can deliver the features and integrations you need to meet your business goals while remaining on a self-managed solution. Key areas where we are continuing to invest and innovate include:
Learn more about what’s coming on our Data Center roadmap. |
| We plan to make Bamboo Data Center available in the near future. As details emerge, we will notify current Bamboo Server customers and continually update this FAQ. In the meantime, you can remain on Bamboo Server, wait to upgrade to Bamboo Data Center, or migrate to Bitbucket Pipelines. If you need an on-premise CI/CD tool, Bamboo Data Center will integrate with both Bitbucket Data Center and Bitbucket Cloud. For details on how to connect Bamboo to Bitbucket Cloud, visit our documentation. If you want to make the switch to a cloud-based CI/CD tool, Bitbucket Pipelines is Bitbucket Cloud’s native CI/CD tool. For details on how to get started with Bitbucket Pipelines, visit our documentation. |
| In addition to the new functionality and support offerings we’re announcing as part of this change, Atlassian Data Center helps large enterprises get work done at scale. Atlassian Data Center, our self-managed edition, offers enterprise-grade capabilities in the following areas:
Data Center is available for Jira Software, Confluence, Bitbucket, Jira Service Desk, Crowd, and coming soon to Bamboo. |
| Our migration center provides end-to-end support throughout your move to Data Center, leveraging our proven best practices and resources including:
If you still have open questions after reviewing the documentation, our team will be happy to clarify them for you – just get in touch. |
| After February 2, 2021 PT, the following Atlassian-built apps and new functionality will be included with a Data Center subscription:
To unlock the functionality of each app, please read below:
If you already own one or more of these apps, you will no longer have to pay for it after February 2, 2021 PT. *We will update this page with the specific version as it becomes available. |
Cloud
| Enhanced security, improved reliability, accelerated innovation, easier to manage – not to mention lower cost of ownership – the advantages of cloud are clear. When you move to cloud, you get the best of Atlassian – a platform that grows with you, integrates with all your tools, and gets smarter and faster every day. In a survey of recently migrated customers, conducted through Techvalidate, we found that:
Learn more about the benefits of moving to cloud, or read some of the stories of customers who’ve already made the move: |
| To help support your move to cloud, we offer the Atlassian Migration Program (AMP). With AMP, leverage our proven best practices and resources, including:
If you still have open questions after reviewing these resources, our team will be happy to clarify them for you – just get in touch. |
| Our investment in our cloud platform and products is our number one priority. To stay up to date on our cloud roadmap, please visit our cloud roadmap. |
| Over the last few years, we’ve made significant investments in our cloud platform’s security, extensibility, product functionality, scalability, and more to meet the current and future needs of our customers. But there’s lots more on the way. A major reason we’re doing this is to enable us to accelerate our cloud innovation and provide you with a world-class cloud experience. To get a bird’s eye view of what’s shipped most recently and what’s on the way, visit our cloud roadmap. |
| For all customers With three years before the end of support, you have plenty of time to evaluate our cloud offerings, coordinate internally, and prepare – there’s no need to act immediately. If you can’t yet move because you’re waiting for a particular feature or compliance certification, we’re committed to delivering new features and improvements faster in cloud, and you may find we’re delivering on your requirements soon. Take a look at our cloud roadmap and the Trust Center for additional information on compliance and security for Atlassian cloud products, and how our teams are expanding coverage to help you meet compliance needs. For government customers Atlassian is committed to helping government teams get things done faster, easier, and with greater security. We are also currently putting our cloud products through the FedRAMP compliance process. |
Apps
| For customers After February 2, 2021 PT, server customers can no longer purchase or request a quote for any of the apps we are including with Data Center as part of these changes. For all other Marketplace apps, existing server customers will be able to continue purchasing apps until February 2, 2023 PT. Ongoing app renewals are expected to be prorated with an end date of February 2, 2024 PT to match your server products' end of support date. For Marketplace Partners and developers For Marketplace Partners and developers, we will stop accepting new server app submissions on the Atlassian Marketplace from May 1, 2021 PT onwards. |
| You can request a refund or exchange of your server app license up to 30 days after the original date of purchase. After the 30-day period, exchanges or refunds will not be available. For more details on app refunds and returns, visit the Atlassian Marketplace Terms of Use Section 2.3. To request a refund or exchange within 30 days of payment, contact our Customer Advocate Team. |
| If a server app has a Data Center approved version available, you will need to purchase a Data Center subscription in order to keep using it. If there is no Data Center version available, you can continue to use the server version of the app, though it comes with some risk as the app has not received an architecture review or been performance tested to ensure it can scale in a Data Center environment. If a Data Center version becomes available, you will then need to purchase a Data Center subscription in order to keep using it. |
| In the past year, the Atlassian Marketplace has seen over 440 new cloud apps come to market, with more every day. We are continuing to work with our Marketplace Partners to bring existing server apps to cloud, as well as new apps unique to cloud. Start with our app auditing documentation for best practices around auditing, assessing, and migrating your apps and app data. You can also reference this list of Marketplace apps that are compatible with server, Data Center, and cloud, with documentation provided by Marketplace Partners on notable feature differences and instructions for how to migrate from server or Data Center to cloud. If your server app is not yet available for cloud, it’s worth reaching out to the Marketplace Partner via their support desk to ask if they are currently building the app. |
| Our free Cloud Migration Assistants help you prepare for your move and migrate your server or Data Center data over to cloud. Within these tools, the native app assessment feature helps you:
This guide will help you better understand the steps to go through when thinking about where to start for apps when migrating your instance from server to cloud. If you have open questions or need advice, our team will be happy to help. Just get in touch. |
| When moving from server to Data Center, you’ll need to move to Data Center app subscriptions if a Data Center app is available. Data Center apps undergo a rigorous performance and technical review process, established and maintained by Atlassian, to verify their ability to perform at a standard suited for Data Center environments. To learn more about the pricing and licensing of Data Center approved apps, visit our Data Center app FAQs. |
Purchasing & Licensing
| Atlassian provides a number of offers, incentives, and support resources to facilitate your move to cloud. These include: For all customers
For larger customers
For Academic, Community, and Open Source customers
For government customers
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| You can create an obligation-free quote with our quote and order form, which allows you to save a price quote for later or pay for your software immediately. Note that only quotes submitted through our online form are considered valid. Screenshots of the shopping cart are not the same as an official quote. |
| Visit our quote and order form and click Renew. From there, you can renew a product that you’re associated with. You can also search for licenses using the Support Entitlement Number (SEN) and the email address of any current contact of the product you’d like to renew. |
| As of February 2, 2021 PT, we will no longer offer new Atlassian Academic, Community, or Open Source server licenses. Existing server customers will have access to maintenance and support for an additional three years, ending February 2, 2024 PT. But this isn’t the end of your time with Atlassian – we’re happy to offer eligible organizations discounted prices in both cloud and Data Center. Academic (cloud or Data Center)
Community (cloud)
Open Source (cloud)
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| Pricing and purchasing options are available to the United States Federal, State and Local government entities through Atlassian's Government Aggregator, Carahsoft. You can contact Carahsoft at atlassian@carahsoft.com or visit the Carahsoft website. Learn more. |
| As of February 2, 2021 PT, you can no longer:
If you want to purchase or request a quote for a new server license, you’ll need to do so before this date. We will honor valid quotes for licenses purchased after this date. |
| For server customers Existing server customers who pay for Priority Support beyond February 2, 2021 PT will continue to have access. For Data Center customers As of February 2, 2021 PT, Priority Support will be included with your Data Center subscriptions for Jira Software, Jira Service Desk, Confluence, and Crowd Data Center, as well as Bitbucket Data Center for customers with 251 or more users. If you already own Priority Support, you will no longer have to pay for it after February 2, 2021 PT. |
| For server and Data Center You can see what you’re currently paying for your server licenses or Data Center subscriptions at my.atlassian.com. For cloud To see your current costs in cloud, visit the billing section of admin.atlassian.com. |
| Building your business case is often one of the first steps in planning your move to cloud. Our cloud savings calculator can help you uncover the hidden costs associated with your self-managed deployment. See how cloud can help you reduce IT overhead and improve productivity. |
| To compare the total cost of ownership between server and Data Center, we’ve put together a guide to building your business case for Data Center. This guide will walk you through key topics like server perpetual licenses versus Data Center subscription licensing models, how future pricing changes should impact your decision, and much more. |
| You can find detailed information on future pricing here. |
| Effective February 2, 2021 PT, we will discontinue server to Data Center upgrade credits and replace them with our Data Center loyalty discount. This discount helps ease your transition to Data Center by offering existing server customers a multi-year discount on Data Center subscriptions. You can see your actual costs to move from server to Data Center here. Learn more about these discounts and changes to upgrade credits. |
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The information on this page contains forward-looking statements which involve uncertainties when providing estimated effective dates. All forward-looking statements involve known and unknown risks, uncertainties, and is subject to change.