A few years ago, we decided to make a big bet that the future of teamwork was in the cloud and announced that we would be sunsetting Atlassian Server products over time. When we made the announcement, we knew this change would require a big transition for us and for our on-premises customers, but we also knew that it would mean exponential benefits helping us to drive the future of teamwork. Now, we are here: Server support ends on Feb 15, 2024.
Today, the Atlassian Cloud powers more than 290,000 customers like NASA, Reddit, Rivian, Domino’s Pizza Enterprises Ltd, and Paypal. Our customers now have more seats on the Atlassian Cloud than on Data Center and Server combined, and 94% of all of our customers have a Jira Software, Confluence, and/or a Jira Service Management presence on Cloud. Our Cloud products are built on Atlassian’s platform, enabling seamless cross-product experiences that empower teams to move faster, collaborate more efficiently, and accelerate speed to value.
We’re thrilled to share the progress we’ve made, the incredible results our customers are seeing, and help you take the next step to remain supported.
How the Atlassian Cloud has matured since October 2020
Removing barriers to your path to cloud
Over the past three years, we’ve been laser-focused on building an enterprise-grade cloud platform for effective teamwork that meets your requirements. We’ve increased the scale of our cloud products, met critical regulatory compliance standards, and strengthened data security.
As we’ve knocked down barriers to your cloud transformation, we have seen rising adoption from highly regulated industries (e.g. Healthcare: Castlight, CHG Healthcare, Financial Services: EMC Insurance, EQ Bank, Finoa, SunLife, Edenred, Government: UK Driver & Vehicle Licensing Agency) and highly regulated regions (e.g. the European Union: Software AG, Voith).
Ensuring a smooth migration process
To support your migration process, we introduced the Atlassian Migration Program: your one-stop shop for migration guidance, free tooling, support, and promotions. We’ve upgraded our tools to enable faster data transfer to cloud, with Jira Cloud Migration Assistant (JCMA) now 6x faster and Confluence Cloud Migration Assistant (CCMA) 24x faster. We’ve also bolstered their reliability, achieving a 33% improvement in JCMA and 12% in CCMA plan success rates.
Driving next-gen teamwork through Automation, Analytics and Intelligence
The value realized once you’re in the Atlassian Cloud is clear. No-code automation, built-in insights and analytics, streamlined collaboration with smart links, and Atlassian Intelligence enable your teams around the globe to work faster and smarter together.
In addition to all the benefits offered by Atlassian’s platform, each product has significantly evolved. Get real-time insights on your team’s work so you can optimize how work gets done, report on team health, and remove bottlenecks using Jira Software insights. Effortlessly manage content, organize spaces, and notify teams of updates using Confluence automation. And service internal and external customers effectively with AI-powered virtual agents in Jira Service Management.
Reaping the benefits; customer stories and metrics
If you’re still not convinced cloud is the future, let our customers tell you in their own words. Over 450 companies surveyed post-migration have reported greater productivity and collaboration:
Roblox migrated to stay ahead of fast growth and industry movement toward cloud technology, and to enjoy the superior user experience.
Before, our team saw Atlassian as individual tools…Now, [features and integrations] like Jira macros and Smart Links have really been pivotal in collaboration, productivity, & discoverability.”
Roblox
Since migrating to Atlassian Cloud, Sun Life has captured hundreds of thousands of dollars in time savings in less than a year, achieved 97% user satisfaction scores, and created a more agile, collaborative working environment that will help ensure their next 150+ years are just as successful as their last.
Jira Cloud and Confluence Cloud are a big step in the right direction from the on-premise versions and the other previous tools we were using. All the new functionality really improved my day to day.”
Sun Life
Domino’s Pizza Enterprises Ltd, an early adopter of Atlassian’s technology, gets an invaluable end-to-end view across the entire business. Plus, implementing Atlassian Intelligence into workflows has already improved productivity across product teams, with one manager sharing that he saved over two hours just within the first week he used it.
In my day-to-day work, Atlassian Intelligence acts as a virtual teammate that summarizes 5-page PIR reports into 5-sentence recaps for me, so I can get up to speed quickly ahead of monthly review meetings. It’s already proven its worth by improving productivity across our product teams.”
Domino’s Pizza Enterprises Ltd
Still on Server? Migrate today
For those still on Server, your journey doesn’t end here. We understand the significance of this transition, and we are committed to supporting you every step of the way. In the last three years, we’ve guided thousands of on-premises customers through their move to the cloud; let us help you too.
Ready to move to Cloud? Visit the Atlassian Migration Program, your one-stop shop for migration guidance. Get the tools, support, and guidance you need to migrate with confidence.
Did you purchase a dual license? Here’s what you can expect. If you purchased a Cloud subscription for more than 1,000 users of Jira Software & Confluence or more than 250 agents of Jira Service Management between September 12, 2023 and February 15, 2024 qualifying you for dual licensing, you’re eligible for extended Server support for up to 12 months. If you have a dual license, make sure to update your preferences here in order to receive email updates for security patches, bug fixes, and tech alerts.
Have questions? Get in touch: Your advocate is ready to help.
Unable to make the move? Upgrade to Data Center
For those unable to move to Cloud for now, we encourage you to upgrade to Data Center to stay supported and receive dozens of additional enterprise-grade features not available on Server, such as advanced auditing, rate limiting, and rolling and zero-downtime upgrades.
In addition to these, we’ve continued to introduce more functionality in our Data Center products in the areas of performance and scale, security & compliance, and infrastructure and operations to increase productivity across admins and end-users. Just last year, we released the latest LTS (long-term support) releases for Jira Software and Jira Service Management, Confluence, and Bitbucket.
You can upgrade in minutes on the same architecture you’re currently using on Server with a single-node deployment option.