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IT Service Management

See how you and your team can move from cost center to revenue driver, and become a tech leader in the process.

Halp Answers – now GA – saves Ops teams time by automating responses to frequently asked questions.

When one of your IT services is on fire there’s no time to waste. Especially if that fire is blocking...

We found that roughly 40% of our Jira customers actually use Jira as a type of IT ticketing system. That's great! Jira has been known to be flexible for software teams developing software and...

By training your internal customers to come to Jira Service Management to report issues and request help, you can help them help others more efficiently.