Statuspage Archives - Atlassian Blog

Staff Picks

Dear IRS, We imagine that Tax Day during the best of times is extremely hectic, so we can’t even imagine what your past 24 hours...

Downtime and taxes: an open letter to the IRS

This is a guest post from Baron Schwartz, Founder and CEO at VividCortex. I’ve seen my share of terrible status updates. As Founder and CEO...

How to write a good status update

Customer service emails have a way of being pretty terrible. As a company, if you don’t make a solid effort to build good systems around...

We filed 100 support tickets to find out how to send better customer service email auto-replies

Most Recent

With Cyber Monday top of mind, we decided to ask some of our customers to share their tips, tricks, and rituals for preparing for planned...

Dogged by downtime? Four experts weigh in

This is a guest post from Nick Coates, Principal ITSM Solutions Engineer at Symantec. As Symantec’s Principal ITSM Solutions Engineer, I was tasked 2 years ago...

Why you should market your status page like you market your product

You’ve created a status page that reflects your brand’s look and feel, now let it shine through subscriber emails, too! Email customization is one of...

Statuspage email customization is here!

Work smarter, better, and faster with weekly tips and how-tos.

Learn how support, operations, and development teams like Mixpanel, Front, and Grand Rounds come together for great incident response.

Top tips from great incident response teams

Downtime happens. While it can certainly be chaotic and stressful, if handled properly, it can also be a chance to build customer trust and loyalty....

Get your sheet together: how to create an incident communication plan

Work smarter, better, and faster with weekly tips and how-tos.