Statuspage Archives - Atlassian Blog

Staff Picks

Dear IRS, We imagine that Tax Day during the best of times is extremely hectic, so we can’t even imagine what your past 24 hours...

Downtime and taxes: an open letter to the IRS

This is a guest post from Baron Schwartz, Founder and CEO at VividCortex. I’ve seen my share of terrible status updates. As Founder and CEO...

How to write a good status update

Customer service emails have a way of being pretty terrible. As a company, if you don’t make a solid effort to build good systems around...

We filed 100 support tickets to find out how to send better customer service email auto-replies

Most Recent

This is a guest post from Charlie von Metzradt, Cofounder of Hosted Graphite. At Hosted Graphite, our users rely on us for a heavy-duty component of...

When it comes to system metrics, skip vanity and promote transparency

The 2018 data from our annual downtime report highlights how companies are communicating more frequently around downtime to keep users happy.

194 years of downtime: looking back on incident data from 2018

With Cyber Monday top of mind, we decided to ask some of our customers to share their tips, tricks, and rituals for preparing for planned...

Dogged by downtime? Four experts weigh in

Work smarter, better, and faster with weekly tips and how-tos.

This is a guest post from Nick Coates, Principal ITSM Solutions Engineer at Symantec. As Symantec’s Principal ITSM Solutions Engineer, I was tasked 2 years ago...

Why you should market your status page like you market your product

You’ve created a status page that reflects your brand’s look and feel, now let it shine through subscriber emails, too! Email customization is one of...

Statuspage email customization is here!

Work smarter, better, and faster with weekly tips and how-tos.