Statuspage Archives - Atlassian Blog

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Dear IRS, We imagine that Tax Day during the best of times is extremely hectic, so we can’t even imagine what your past 24 hours...

Downtime and taxes: an open letter to the IRS

This is a guest post from Baron Schwartz, Founder and CEO at VividCortex. I’ve seen my share of terrible status updates. As Founder and CEO...

How to write a good status update

Customer service emails have a way of being pretty terrible. As a company, if you don’t make a solid effort to build good systems around...

We filed 100 support tickets to find out how to send better customer service email auto-replies

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You’ve created a status page that reflects your brand’s look and feel, now let it shine through subscriber emails, too! Email customization is one of...

Statuspage email customization is here!

Learn how support, operations, and development teams like Mixpanel, Front, and Grand Rounds come together for great incident response.

Top tips from great incident response teams

Downtime happens. While it can certainly be chaotic and stressful, if handled properly, it can also be a chance to build customer trust and loyalty....

Get your sheet together: how to create an incident communication plan

Work smarter, better, and faster with weekly tips and how-tos.

After every incident you have the opportunity to learn, improve, and build trust with customers by closing the loop with a postmortem.

A better way to write postmortems in Statuspage

Adding another tool to the mix involves approval processes, exec buy-in, boss-nudging, and more. Here's how you can convince your boss you need a status...

How to convince your boss you need a status page

Work smarter, better, and faster with weekly tips and how-tos.