Statuspage Archives - Atlassian Blog

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Dear IRS, We imagine that Tax Day during the best of times is extremely hectic, so we can’t even imagine what your past 24 hours...

Downtime and taxes: an open letter to the IRS

This is a guest post from Baron Schwartz, Founder and CEO at VividCortex. I’ve seen my share of terrible status updates. As Founder and CEO...

How to write a good status update

Customer service emails have a way of being pretty terrible. As a company, if you don’t make a solid effort to build good systems around...

We filed 100 support tickets to find out how to send better customer service email auto-replies

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The unfortunate reality about running a web service is that every now and again, you’re going to have downtime. Even the best web companies have...

How to prepare for and communicate during downtime

When Facebook, Twitter, Netflix, and Airbnb teams want to design collaboratively, they fire up InVision. With millions of users worldwide, InVision is a robust platform for...

How InVision uses Statuspage to bolster confidence in its award-winning design platform

We were told in school we’d need good writing skills for almost any job. Here’s what we weren’t told: We’d have no time to write...

On writing well when you’re in a damn hurry

Work smarter, better, and faster with weekly tips and how-tos.

A well run service needs routine maintenance. Without regular system maintenance, updates would go uninstalled, bugs would go unsquashed, patches would go … unpatched. It’s...

Scheduled maintenance message examples and inspiration

This is a guest post from Jordan Munson, Support Engineer at Wistia What do you do when your software is experiencing a critical outage? Post...

How an outage helped Wistia get on board with Statuspage

Work smarter, better, and faster with weekly tips and how-tos.