Statuspage Archives - Atlassian Blog

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Dear IRS, We imagine that Tax Day during the best of times is extremely hectic, so we can’t even imagine what your past 24 hours...

Downtime and taxes: an open letter to the IRS

This is a guest post from Baron Schwartz, Founder and CEO at VividCortex. I’ve seen my share of terrible status updates. As Founder and CEO...

How to write a good status update

Customer service emails have a way of being pretty terrible. As a company, if you don’t make a solid effort to build good systems around...

We filed 100 support tickets to find out how to send better customer service email auto-replies

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Over the years here at Statuspage we’ve probably heard every version of the open source vs. paid status page argument. While we’re obviously fans of...

Status page open source vs. paid guide

Incidents are a learning opportunity. A chance to uncover vulnerabilities in your system. An opportunity to mitigate repeat incidents and decrease time to resolution. An...

Incident postmortem writing tips

Nothing puts a drag on IT service teams and customer support teams like answering the same question across multiple tickets. Outages and incidents have a...

Stop support tickets in their tracks with Jira Service Desk and Statuspage

Work smarter, better, and faster with weekly tips and how-tos.

Here’s a way to build a bridge that never fails: Drain the river and fill it in with concrete. Expensive, ugly, and stupid. But it’s...

Four nines and beyond: A guide to high availability infrastructure

The unfortunate reality about running a web service is that every now and again, you’re going to have downtime. Even the best web companies have...

How to prepare for and communicate during downtime

Work smarter, better, and faster with weekly tips and how-tos.