Statuspage
On writing well when you’re in a damn hurry
We were told in school we’d need good writing skills for almost any job. Here’s what we weren’t told: We’d have no time to write well, which is to say slowly. The most critical writing we’ll have to do will not be in a calm, take-your-time situation. It’ll be done in some oh-sh*t-time-crunch-hurry-up-and-send-this type situation. […]
How an outage helped Wistia get on board with Statuspage
This is a guest post from Jordan Munson, Support Engineer at Wistia What do you do when your software is experiencing a critical outage? Post an update to your status page, send out some updates via social, answer emails and calls that come in about it, etc. It all seems pretty obvious what to do […]
Looking back on the largest DDoS in history
On October 21, 2016 at approximately 4am PST, the internet broke. OK, we know the internet doesn’t “break.” But hundreds of important services powering our modern web infrastructure had outages – all stemming from a DDoS targeting Dyn, one of the largest DNS providers on the internet. Here is the initial status notification Dyn customers […]
How FiveStars Support cut call wait times in half during a recent outage
This is a guest post from Alistair Mclachlan. Alistair is Head of Support at FiveStars Loyalty, a San Francisco based startup that helps businesses and communities thrive by turning every transaction into a relationship. To hear “Server Down” is to hear two words which instill fear into the heart of any Support Leader. System outages […]
How to not lose your s#!t during an incident
Often I am asked how I always seem calm and poised during incidents. This persona is not entirely accurate as I am more like a duck in these scenarios, calm on top of the water, but paddling frantically under the water. I have learned some tricks that have helped me stay calm and drive incidents […]
How Duo Security uses Statuspage to keep thousands of customers in the loop
At StatusPage, we’ve come across this question a lot. “I’ve got my users on all these different deployments. How do I let one group know about an outage without alarming all the users on different servers who aren’t affected?” It’s a good question. We talked with the team at Duo Security and learned about how […]
Connecting Statuspage incidents and components
The Incident and Component status workflows are now unified in Statuspage, meaning easier incident communication and fewer steps to get status updates to the right people. When creating a new incident, you’re now asked to flag the components that correspond to that incident. This aims to make sure your page is always an accurate reflection […]
Why Signiant uses Statuspage instead of a DIY tool
As both a provider and a consumer of Software as a Service, the DevOps team at Signiant knows the value of communicating the right information during incidents. Since 2000, Signiant has helped companies of all types and sizes move large files fast. Initially adopted by the Media and Entertainment industries, many of the world’s top […]
Providing proactive support through Intercom and Statuspage
Since the start of Statuspage, two of our core tenants have been: Keep end users in the loop during downtime. Reduce the support load on incident response teams. At a minimum, this means giving end users a status page they can depend on and allowing them to subscribe to incident notifications via email and SMS. […]
7 excellent maintenance page examples from real websites
Nobody likes an unavailable website. But if you must take your site offline, a clear and well-designed maintenance page can turn around a bad experience.
Faster communication, more efficient teams: Results from our first ever customer survey
We’ve heard a lot of great customer stories at StatusPage over the years. From the support team who cut customer wait times in half, to the security company managing incident communication across 46 customer deployment groups, we know our customers see the value in their StatusPage account. We’re always hungry to know more about what […]
Incident updates now threaded on Twitter
Automatic Twitter posts from Statuspage incident updates now link together into one Twitter thread. This update applies to Tweets that are posted automatically via the Statuspage Twitter integration. The update should reduce noise for your Twitter followers, who will now see the linked thread of messages rather than individual messages. It should also make it […]
Statuspage examples: 24 status pages showcasing excellent customization, design, and incident communication
We’ve seen a lot of status pages over the years. Everything from scrappy DIY pages for side projects to totally bespoke plans for global corporations has crossed our monitors in one way or another. We wanted to share some examples of great status pages we’ve seen through the years. A good status page helps visitors […]
104 years of downtime: looking through a year of Statuspage incident data
Statuspage customers logged more than 104 years of collective incidents in 2017. We’re always interested in the ripple effects of downtime, and with a few high-profile outages taking place in 2017, we wanted to see what our numbers had to say. To get a handle on this, we decided to look through our data on how many […]
A guide to introducing Statuspage to your customers (with a template)
People need to know where to go or what to look for in case problems arise. In the physical world, things like first aid kits and fire exits give us a sense of assurance that somebody was paying attention and dotting the i’s and crossing the t’s. So why should an app or website be […]