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Starter Pricing & Licensing

Important changes to our server and Data Center products
We’re making changes to our server and Data Center products, including the end of sale for new server licenses on February 2, 2021 and the end of support for server on February 2, 2024. Learn what this means for you.

Licensing and Ordering

What is a Starter License? Show
  1. A perpetual license for the install/server version
  2. Exclusively supported through the Atlassian Community
  3. Maintenance is renewable for $10/year
  4. Acceptable for commercial use on a single server
  5. Supports a limited number of users only; you cannot combine multiple licenses
  6. Includes access to product source code*

Atlassian donates 100% of Starter License payments to charity, absorbing all transactions costs incurred in payment processing. Rather than distribute small amounts of money to a number of organizations, the staff of Atlassian have chosen to support a single non-profit organization called Room to Read. Room to Read has established more than 13,000 libraries and constructed more than 1,500 schools in developing nations. The Atlassian Foundation will make a donation equivalent to your payment to www.roomtoread.org.

Please Note: Given the charitable nature of monies collected from Starter Licenses, we are unable to offer refunds or exchanges for Starter License purchases.

Product $10 gets you...
Jira Software 10 users
Confluence 10 users
Fisheye 10 committers, 5 repositories
Crucible 5 users
Bamboo 10 plans, unlimited local agents, 0 remote agents
Crowd 50 users
Jira Core 10 users
Jira Service Management up to 3 Agents
Team Calendars for Confluence 10 users
Bitbucket Server 10 users

*Source code is not available for the following: Jira Service Management, Team Calendars for Confluence.

We also offer Free subscriptions for cloud. Our Free plans are free forever – no cost and no commitment for teams of up to 10 users and/or 3 agents. Reduce costs by eliminating maintenance and physical hardware, keep your team safe and compliant with industry-leading privacy and security including GDPR and Privacy Shield, and always have access to the latest and greatest new features without manually updating your site.

How much are Starter Licenses? Show

Atlassian Starter Licenses are just USD $10 each. Australian customers must add 10% GST.

We also offer Free subscriptions for cloud for up to 10 users and/or 3 agents. Learn more here.

Where do I access my Starter License key? Show

If you've purchased a Starter license, you can access your license key via your my.atlassian.com.

Why can't I pay by mailed check or bank transfer? Show

Due to processing and handling costs we're only able to accept credit card payments for Starter licenses.

Is the license valid for one year? Show

The license is perpetual and includes 12 months of software maintenance (which entitles you to software updates) for a full year. Starter licenses can be renewed annually for just $10 to extend the software maintenance

However, we also offer Free subscriptions for cloud. Learn more here.

Support for our starter licenses program is available exclusively through the Atlassian Community.

What happens at the end of my first year of usage? Show

To continue receiving software updates, you will need to renew your software maintenance for a $10 renewal fee. When purchasing a Starter license, you can purchase up to 3 years of maintenance in advance (3 x $10 = $30). You can also renew your Starter license at any time, up to a maximum of 3 years into the future.

Please Note: All maintenance renewals commence from the previous date of expiration. If your maintenance has lapsed, it makes more sense to purchase a new license. You can just drop the new license key into your existing instance - there is no need to reinstall the software.

When usage grows beyond 10 users what should I do? Show

You will need to upgrade to a commercial license that supports the number of users you require. You can find additional information on the pricing of each respective product on the tabs to the left.

Which version of the software do I need? Show
Product Minimum version
Jira 4.0
Confluence 3.0
Bamboo 2.4
Fisheye 2.0.5
Crucible 2.3.6
Crowd 2.0
Bitbucket 1.0

If you’d prefer to avoid manual version updates, we also offer Free subscriptions for cloud. Learn more here.

Support

What level of support do I get? Show

Your Starter license includes 12 months of software version updates which is optionally renewable for $10 per each additional year (with all funds being donated to charity). If you need support, browse or ask in the Atlassian Community.

Why isn't my 10-user Starter License working? Show

Your license includes 12 months of software version updates which is optionally renewable for $10 per each additional year (with all funds being donated to charity). If you need support, browse or ask in the Atlassian Community.

Make sure you have a starter-license-enabled version installed:

Product Minimum version
Jira 4.0
Confluence 3.0
Bamboo 2.4
Fisheye 2.0.5
Crucible 2.3.6
Crowd 2.4
Bitbucket 1.0

Renewals

Why isn't the renewal price for Starter licenses 50% of the purchase price like your other licenses? Show

Because the proceeds of the Starter licenses go directly to charity, we decided to set the renewal price to 100% of the purchase price.

My Starter license is out of maintenance, should I renew or purchase a new license? Show

Renewing maintenance for a Starter license costs the same as purchasing a new Starter license: both are just $10! But if your maintenance has already expired, it makes more sense to purchase a new license rather than a renewal to make sure you get the most for your money, as all renewals commence from the previous date of expiration and you will be charged for lapsed maintenance.

Either way, you can just drop the new license key into your existing instance - there is no need to reinstall the software.

If you’re interested in moving to cloud, we also offer Free subscriptions for our Atlassian cloud products for up to 10 users and/or 3 agents. Learn more here.

Can I synchronize the maintenance periods for my Starter licenses? Show

No, given the fixed cost of Starter licenses we can not provide this service.