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Moving to a cloud future, together

Enhanced security • More reliable • Easier to manage • Accelerated innovation

Why cloud

Today, the majority of you already benefit from the advantages of cloud, with more server and Data Center customers making the switch every day.

To ensure we’re delivering the cloud experience you deserve, we’re sharpening our focus as a cloud-first company and making bold changes to our self-managed offerings.

Evan Lerer

Director of Engineering

“We have large competitors, and we need to be smart about the technologies we use and where we spend our time. We trust Atlassian to help our team deliver world-class products.”

What this means

For server

End of sale for new licenses: To focus on delivering a world-class cloud experience, we will stop selling new licenses for our server offerings and apps.

Three years of maintenance: If you have existing server licenses, you can continue to purchase maintenance and support for your licenses for up to three years.

Updates to future pricing: To ensure the continued security and maintenance of our server platform, we will increase the price of maintenance for existing server licenses.

Learn more

Affected products
Jira software logo
Jira Service Desk logo
Confluence logo
Jira Core logo
Bitbucket logo
Crowd logo
Bamboo logo

Atlassian apps

Marketplace apps

For Data Center

The future of Data Center: If you aren’t ready to move to cloud, we'll continue to offer our self-managed enterprise edition, Data Center. In addition to continued investment in new features, we’ll look to make using cloud and Data Center together easier for you and your users through a more unified administration experience and improved integrations between the two offerings.

Updates to future pricing: To reflect these investments and accelerate further innovation, we will increase the price of our Data Center subscriptions.

Learn more

This change won’t happen overnight

We know it takes careful thought to evaluate your options and choose what’s right for you. Find out what changes are coming and get recommendations to help you prepare.

Find your path to cloud

See a personalized recommendation for where to start and how much it would cost if you moved your server portfolio to cloud.

Frequently asked questions

What changes are you making? Show

For server

On February 2, 2021 PT, we will stop selling new licenses for our server products and cease new feature development in our server product line. Server customers will have access to maintenance and support for an additional three years, ending February 2, 2024 PT. We will also increase the price of maintenance for existing server licenses, which allows us to ensure the security and maintenance of our server platform while providing you with the opportunity to run a free cloud migration trial.

For Data Center

Even with three years to prepare for these changes, we understand that not every customer will be ready to make the switch from our server products to our cloud products. For these customers, we'll continue to offer our self-managed enterprise edition, Data Center. In addition to continued investment in new features, we’ll look to make using cloud and Data Center together easier for you and your users through a more unified administration experience and improved integrations between the two offerings. To reflect these investments and accelerate further innovation, we will increase the price of our Data Center subscriptions.

Exceptions

  • You will still be able to purchase new licenses for Fisheye and Crucible, which remain in basic maintenance mode.
  • We plan to make Bamboo Data Center available in the future. As details emerge, we will notify current Bamboo Server customers and continually update this FAQ. Until further notice, you will still be able to purchase new licenses for Bamboo Server.
Which products do the end of sale and support apply to? Show

The end of sale and support apply to:

  • Jira Software Server
  • Jira Core Server
  • Jira Service Management Server (formerly known as Jira Service Desk Server)
  • Confluence Server
  • Bitbucket Server
  • Crowd Server
  • Bamboo Server
  • Atlassian-built apps*

Exceptions:

  • You will still be able to purchase new licenses for Fisheye and Crucible, which remain in basic maintenance mode.
  • We plan to make Bamboo Data Center available in the near future. As details emerge, we will notify current Bamboo Server customers and continually update this FAQ. Until further notice, you will still be able to purchase new licenses for Bamboo Server.
  • Existing customers can continue to purchase new Marketplace apps until February 2, 2023 PT. However, after February 2, 2024, Marketplace apps will reach end of support.
What are my options? Show

Migrate to cloud (recommended)

By partnering with Atlassian on their move to cloud, customers have seen lower costs, reduced risk of downtime and security issues, and can focus on innovation over maintenance. To quickly compare costs and see your recommended path to cloud based on your server products, use our personalized recommendation tool.

Migrate to Data Center

For server customers who can’t move to cloud yet due to company mandate or need a multi-year transition, we recommend migrating to Data Center. To understand the benefits of Data Center and how to plan for a migration, start by visiting our migration center.

Continue on server or Data Center

With three years of server support and continued investment in Data Center, you have time to make your decision and develop a migration plan based on your requirements and our roadmap.

Do you offer discounts or incentives for migrating to cloud? Show

Atlassian provides a number of offers, incentives, and support resources to facilitate your move to cloud. These include:

For all customers

  • The Atlassian Migration Program (AMP): AMP provides step-by-step resources, tools, offers, and support to guide you through every step of your move to cloud.
  • Free cloud migration trials: To help ease costs associated with migrating or upgrading, we’re offering free extended cloud trial licenses to allow you more time to explore cloud.
  • Cloud roadmap: Want to know what’s coming to cloud? See what’s shipped recently and what’s on the way so you can plan for your move.
  • Cloud Trust Center: Find answers to all your questions about security, privacy, reliability, and compliance in Atlassian cloud.
  • Cloud plans for all teams: We’ve introduced a range of cloud plans for Jira and Confluence, including Free, Premium, and Enterprise, so customers of all sizes can benefit from the innovation and speed of cloud. Bitbucket also offers a range of cloud plans so you can get exactly what you need.

For larger customers

  • Cloud loyalty discount: Enterprise customers moving to cloud may be eligible for an additional discount.
  • Dual licensing: Run your self-managed and cloud products in parallel during your phased move to cloud.

For Academic, Community, and Open Source customers

For government customers

  • Government resources: To keep the mission moving forward, government agencies and program teams have access to specialized partner support and resources.
How long will you continue to offer Data Center? Show

We currently have no plans to discontinue Data Center.

Even with three years to prepare for these changes, we understand that not every customer will be ready to make the switch from our server products to our cloud products. And, some of you have requirements that might prevent you from ever operating in the cloud.

No matter where you are in your journey, we want to empower you with choices. We’ll continue to build great products in our own cloud, or you can deploy Data Center on-premise or in public cloud providers like AWS or Azure.

See what’s on our Data Center roadmap for the future.

What if I can't move to cloud yet? Show

For all customers

With three years before the end of support, you have plenty of time to evaluate our cloud offerings, coordinate internally, and prepare – there’s no need to act immediately.

If you can’t yet move because you’re waiting for a particular feature or compliance certification, we’re committed to delivering new features and improvements faster in cloud, and you may find we’re delivering on your requirements soon.

Take a look at our cloud roadmap and the Trust Center for additional information on compliance and security for Atlassian cloud products, and how our teams are expanding coverage to help you meet compliance needs.

For customers that need data residency

We’ve heard your feedback, and know data residency, offered with our cloud Enterprise plan, is a requirement for many of you to move to cloud.

We don’t currently offer the Enterprise plan to customers with fewer than 1,000 cloud users, but we're looking at options for supporting customers that require Enterprise on smaller tiers and plan to provide an update in the near future. If this applies to you, we've created a tracking ticket (CLOUD-11064) that you can follow for updates on the availability of Enterprise at lower user tiers.

You can also keep an eye on our cloud roadmap to see the latest updates, including data residency for additional locations, data residency for apps, and more.

For government customers

Atlassian is committed to helping government teams get things done faster, easier, and with greater security. We are also currently putting our cloud products through the FedRAMP compliance process.

For answers to more of your top questions, visit our FAQs.

What's next?

See your personalized path to cloud.

The information on this page contains forward-looking statements which involve uncertainties when providing estimated effective dates. All forward-looking statements involve known and unknown risks, uncertainties, and is subject to change.