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Future cloud pricing


Atlassian is updating the price of existing Cloud Standard licenses for Jira Software, Jira Service Management, Jira Core, and Confluence on October 6, 2020.

Atlassian has two different sets of cloud prices depending on when customers first purchased a cloud product. Customers who purchased after October-03-2019 are on the latest list price and are not impacted by this announcement. Customers who purchased on or before October-03-2019 are on an advantaged pricing plan that will eventually rise to list price over time. This announcement only impacts those customers on the advantaged price plan.

Over the past year, we’ve made a number of enhancements from native automation to advanced search, all focused on helping your teams work flexibly and innovate faster. We will continue to invest heavily in innovation so that we can deliver a world-class suite of cloud products that will grow and evolve with your teams and organizations.

This section provides FAQs related to the upcoming pricing changes and detailed pricing tables by product and user tier. Pricing will not go into effect until October 6, 2020. If you would like to talk to us directly, please contact our support team.

General questions

What prices are changing on October 6th, 2020? Show

Existing Cloud Standard licenses of the following products will receive a price increase:

  • Jira Software
  • Jira Service Management
  • Jira Core
  • Confluence
When does the pricing change take effect? Show

New prices will go into effect October 6, 2020.

  • If you have an existing license on a monthly subscription, any bills on or after October 6, 2020 will reflect the new advantaged pricing.
  • If you have an existing license on an annual subscription, any quotes generated or modified on or after October 6, 2020 will reflect the new advantaged pricing.
  • If you’re automatically renewing an annual subscription for an existing license, any bills on or after October 6, 2020 will reflect the new advantaged price for existing licenses. Please note, we will honor any open quotes created before October 6, 2020 until their expiration date as indicated on the quote.
  • For existing licenses automatically renewing, the credit card on file will be charged based on the new advantaged price for existing licenses on or after October 6, 2020.
  • If you purchase a new license on or after October 6, 2020, you will receive Atlassian list pricing.
What improvements have been made over the last year? Show

We are committed to delivering the best Atlassian experience in our cloud products for every customer. In the past year, we’ve rolled out native automation for every instance of Jira Software and Jira Core, introduced advanced search and a new navigation experience for Confluence, delivered seamless incident management with Opsgenie in Jira Service Management, and improved integrations across our products and ecosystem. We have a resolute focus on helping your teams work flexibly and innovate faster.

Why are you increasing the price of your products? Show

This price update for existing Cloud Standard licenses for Jira Software, Jira Service Management, Jira Core, and Confluence is reflective of continued innovation so that we can deliver a world-class suite of Cloud products that will grow and evolve with your teams and organizations.

Billing & licensing questions

How can I reduce my bill? Show

If you’re looking to lower your monthly bill, here are a few strategies:

  • If you can identify users that aren't using your Cloud product(s), deactivate them so they no longer count towards your monthly bill.
  • Convert to an annual subscription. Annual subscriptions may offer a discount that equates to up to 2 months free on an annual basis, depending on the number of users purchased.

If you're looking to lower your annual bill there are a few strategies for doing this:

  • If you can identify users that aren't using your Cloud product(s), deactivate them to reduce your user count and contact us to downgrade to a lower tier.
  • If you're only a billing or technical contact (within my.atlassian.com), you can contact us to have your subscription converted.
If I already have a quote for an annual subscription with the old pricing, will you still honor it? Show

If you have a quote for an annual subscription before October 6th, 2020, we will honor that quote under the existing pricing until it expires. Existing quotes will be honored until they are deleted. Once a quote is deleted it will not be restored and you will need to pay the new advantaged pricing. Quotes generated on or after October 6th, 2020 will be based on the new advantaged pricing.

Can I renew my Cloud subscription early? Show

Customers with an annual Cloud subscription automatically receive a no-obligation quote to renew their subscription 60 days before it expires. However, you can generate a quote before October 6th, 2020 to renew early on the existing pricing.

Customers on monthly plans cannot renew early unless they move to an annual plan.

What if I have an open quote for a renewal, upgrade, or downgrade? Show

We will honor all existing quotes generated before October 6th, 2020. If a quote is edited after October 6th, 2020, then any changes will reflect the new advantaged pricing.

Are the prices of apps in the Marketplace increasing? Show

Pricing for Marketplace vendor apps (or non-Atlassian 3rd party apps) are not changing as a direct result of Atlassian's price changes.

However, Marketplace vendors can adjust their pricing at anytime, so please check marketplace.atlassian.com for up-to-date app pricing information.

Will Academic discounts change too? Show

Academic discounts will remain the same, you will still receive 50% off list price for both new purchases and renewals.

Will Community discounts change too? Show

Community discounts will remain the same, you will still receive either 75% off of Cloud list price for both new purchases and renewals.

Do existing licenses have to pay the new license prices at their next renewal? Show

Customers with existing licenses will receive a moderate increase at their annual renewals to help ease into our list prices.

If I upgrade my user tier after October 6th, 2020 will I have to pay the new license pricing? Show

If you increase your user tier before October 6, 2020, you will remain on existing license pricing.  If you increase your user tier after October 6, 2020, you will remain on an advantaged pricing plan. You will not have to pay Atlassian list pricing.

If I add a new product to my Cloud site after October 6th, 2020 will I have to pay new license pricing? Show

If you add a new product to your existing Cloud site after October 6, 2020, you will pay the new advantaged license pricing for that product, and will continue to pay existing license pricing for the products on your site that were purchased before October 6, 2020.