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Future cloud pricing


Atlassian is updating the list price of all cloud subscriptions for the following products on October 12, 2021 PT:

  • Jira Software: Standard, Premium, and Enterprise plans
  • Confluence: Standard, Premium, and Enterprise plans
  • Jira Service Management: Premium and Enterprise plans
  • Atlassian Access

This price update impacts new purchases as well as renewals of existing subscriptions. If a quote is generated before October 12, 2021 PT, we will honor it under the prior price until the quote expires. Quotes generated on or after October 12, 2021 PT will be based on the new prices.

This page provides FAQs related to the upcoming price updates and detailed pricing tables by product and user tier. New pricing will not go into effect until October 12, 2021 PT. If you would like to talk to us directly to about how these changes impact you, please contact our support team.

General questions

When does the price update take effect? Show

New prices will go into effect October 12, 2021 PT.

  • If you have an existing monthly subscription, any bills on or after October 12, 2021 PT will reflect the new pricing.
  • If you have an existing annual subscription, any quotes generated or modified on or after October 12, 2021 PT will reflect the new pricing. 
  • If you’re automatically renewing an existing annual subscription, any bills on or after October 12, 2021 PT will reflect the new price for existing subscriptions. Please note, we will honor any open quotes created before October 12, 2021 PT until their expiration date as indicated on the quote.
  • For existing subscriptions automatically renewing, the credit card on file will be charged based on the new price for existing subscriptions on or after October 12, 2021 PT. 
  • If you purchase a new subscription on or after October 12, 2021 PT, you will receive the new list pricing.
What improvements have been made over the last year? Show

We are committed to delivering the best Atlassian experience in our cloud products for every customer. In the past year, we’ve introduced a lot of new value, including but not limited to: 

Additionally, we launched Jira Service Management, our high-velocity service management solution, that includes:

These are just a handful of improvements that have been made across the past year, with many more in the works. Be sure to check out our Cloud Roadmap for an inside view of the latest and upcoming features we’re building into our cloud products.

Please refer to the product investments section for more detail.

Why are you increasing the price of your products? Show

This price update is reflective of our continued investment in building a powerful platform that is easier to use for all teams, with better automation, insights, and machine-learning capabilities so your team can focus on delivering more value and innovation.

Billing & licensing questions

How can I reduce my bill? Show

If you’re looking to lower your monthly bill, here are a few strategies to consider:

  • Deactivate inactive users that aren’t using your cloud product(s) so they no longer count towards your monthly bill.
  • Convert to an annual subscription that may offer a discount of up to 2 months free on an annual basis, depending on the number of users purchased.

If you're looking to lower your annual bill, here are a few strategies to consider:

  • Deactivate inactive users that aren’t using your cloud product(s) to reduce your user count and contact us when your renewal is due to downgrade to a lower tier.
  • If you own multiple Cloud Standard or Premium subscriptions of the same product, you may be able to save money on your bill by consolidating those into one Cloud Enterprise subscription. The Cloud Enterprise plans offer unlimited instances and a centralized per-user licensing model.
  • If you’re an Atlassian Access customer, you can use a non billable policy to lower your Access bill.
If I already have a quote for an annual subscription with the old pricing, will you still honor it? Show

If you created or received a quote for an annual subscription before October 12th, 2021 PT, we will honor that quote under the existing pricing until the quote validity date lapses. Quotes generated on or after October 12th, 2021 PT will be based on the new pricing.

How do I calculate my monthly price? Show

Atlassian uses a progressive per-user pricing model. Progressive pricing means that monthly pricing is calculated using tier groups, each with a distinct per-user price. For example, Jira Software Cloud Standard with 450 users would be calculated as:

$7.50/user for users 1-100

$6.30/user for users 101-250

$5.25/user for users 251-450

The total monthly price equates to $2,745/month, or an average of $6.10/user.

Please note that monthly per-user pricing varies across Atlassian products and plans.

Can I renew my cloud subscription early? Show

Customers with an annual cloud subscription automatically receive a no-obligation quote to renew their subscription 90 days before it expires, unless they have an existing quote for another product on the same site. Customers need to be within 90 days of their renewal window to purchase a renewal (even if it’s purchasing an additional year for a 2-year contract).

Customers on monthly plans cannot renew early unless they move to an annual plan. To move to an annual plan, please refer to “How do I sign up for annual payments?” Monthly customers can request an annual quote any time before October 12, 2021 PT to receive existing pricing. Payment must be received before that quote expires, and the quote cannot be extended beyond November 9, 2021 PT.

What if I have an open quote for a renewal, upgrade, or downgrade? If I already have a quote for an annual subscription with the old pricing, will you still honor it? Show

We will honor all existing quotes generated before October 12th, 2021 PT. If a quote is edited on or after October 12th, 2021 PT, then any changes will reflect the new pricing.

Are the prices of apps in the Marketplace increasing? Show

Pricing for Marketplace Partner apps (or non-Atlassian third party apps) are not changing as a direct result of Atlassian's pricing updates.

However, Marketplace Partners can adjust their pricing at anytime, so please check marketplace.atlassian.com for up-to-date app pricing information.

Will Academic discounts change? Show

Academic discount percentages will remain the same. Qualifying collegiate-level or higher academic institutions can receive 50% off list price for Atlassian products will still receive 50% off of list price for new purchases, ugprades, and renewals.

Will Community discounts change? Show

Community discount percentages will remain the same. You will still receive 75% off of cloud list price for new purchases, upgrades, and renewals.

Do existing subscriptions need to pay the new subscription prices at their next renewal? Show

Customers with existing subscriptions will pay the new subscription list price on renewal.

If I upgrade my user tier on or after October 12, 2021 PT, will I have to pay the new subscription pricing? Show

If you upgrade your user tier on or after October 12, 2021 PT, your cost will be calculated using the new list pricing in effect at that time. 

For monthly cloud pricing, if you upgrade your user tier before October 12, 2021 PT, your upgrade cost will depend on when your next renewal date falls:

  • If renewal date is before 12 Oct 2021 PT, you will remain on your existing subscription pricing.
  • If renewal date is on or after 12 Oct 2021 PT, you will be subject to the new list price in effect at that time.

For annual cloud pricing, if you upgrade your user tier before October 12, 2021 PT, you will remain on your existing subscription pricing.

If I upgrade my plan on or after October 12, 2021 PT, will I have to pay the new subscription pricing? Show

If you upgrade your plan on or after October 12, 2021 PT, your cost will be calculated using the new list price in effect at that time for the new plan.

For monthly cloud pricing, if you upgrade your plan before October 12, 2021 PT, your upgrade cost will depend on when your next renewal date falls:

  • If renewal date is before 12 Oct 2021 PT, you will remain on your existing subscription pricing.
  • If renewal date is on or after 12 Oct 2021 PT, your pricing will be subject to the new list price in effect at that time for the new plan.

For annual cloud pricing, if you upgrade your plan before October 12, 2021 PT, you will remain on your existing subscription pricing.

If I add a new product to my cloud site on or after October 12, 2021 PT, will I have to pay new subscription pricing? Show

If you add a new product to your existing cloud site on or after October 12, 2021 PT, you will pay the new subscription pricing for that product, and will continue to pay existing subscription pricing for the products on your site that were purchased before October 12, 2021 PT.