Future cloud pricing

New prices will go into effect October 18, 2023 PT.

• If you have an existing monthly subscription, any bills on or after October 18, 2023 PT will reflect the new pricing.
• If you have an existing annual subscription, any quotes generated or modified on or after October 18, 2023 PT will reflect the new pricing. 
• If you’re automatically renewing an existing annual subscription, any bills on or after October 18, 2023 PT will reflect the new price for existing subscriptions. Please note, we will honor any open quotes created before October 18, 2023 PT until their expiration date as indicated on the quote.
• For existing subscriptions automatically renewing, the credit card on file will be charged based on the new price for existing subscriptions on or after October 18, 2023 PT. 
• If you purchase a new subscription on or after October 18, 2023 PT, you will receive the new list pricing.

In the past 12 months, we’ve released security enhancements and new product features such as:

• Story-level issues on the roadmap (Jira Software): Create, schedule, visualize dependencies, drag and drop stories beneath epics on the roadmap for kanban projects.
• JQL enhancements and the Open DevOps toolchain for Jira Software.
• Confluence guests: Securely add external collaborators to specific Confluence spaces while restricting access to sensitive information.
• Confluence Whiteboards: A new digital canvas to brainstorm, turn ideas into action, and visualize work.
• Confluence external collaboration: Securely add guest collaborators to specific Confluence spaces with the ability to restrict access to sensitive information.
• Expanded asset management for Jira Service Management.
• Atlassian Intelligence (Beta): Your new virtual teammate that accelerates your work with the power of AI through internal models and our collaboration with OpenAI.
• Atlassian Analytics: Pre-modeled and enriched data across multiple Atlassian products. Drive accountability to goals and make informed decisions on how to allocate resources with pre-modeled and enriched data from the Atlassian platform.
• External user security: Allow admins to enforce 2FA for external users, such as contractors, through a one-time password (OTP) to allow them access to your content.
• HIPAA compliance: Available across Jira Software, Confluence, and now Jira Service Management enables you to operate our products in compliance with HIPAA.

These are just a handful of the improvements that have been made within the past year, with many more in the works. Be sure to check out our Cloud Roadmap to see the latest and upcoming features we’re building into our cloud products.

These updates reflect our ongoing commitment to unify your teams on the Atlassian Cloud Platform, facilitating greater alignment and more efficient collaboration. To see the latest improvements we have launched in the last 12 months, please refer to our product investments.

If you’re looking to lower your monthly bill, here are a few strategies to consider:

• Deactivate inactive users that aren’t using your cloud product(s) so they no longer count towards your monthly bill.
• Convert to an annual subscription that may offer a discount of up to 2 months free on an annual basis, depending on the number of users purchased.

If you're looking to lower your annual bill, here are a few strategies to consider:

• Deactivate inactive users that aren’t using your cloud product(s) to reduce your user count and contact us when your renewal is due to downgrade to a lower tier.
• If you own multiple Cloud Standard or Premium subscriptions of the same product, you may be able to save money on your bill by consolidating those into one Cloud Enterprise subscription. The Cloud Enterprise plans offer unlimited instances and a centralized per-user licensing model.
• Consider an early renewal (see next FAQ for details).

Customers with an annual cloud subscription automatically receive a no-obligation quote to renew their subscription 90 days before it expires, unless they have an existing quote for another product on the same site. Customers need to be within 90 days of their renewal window to purchase a renewal (even if it’s purchasing an additional year for a 2-year contract).

Customers on monthly plans cannot renew early unless they move to an annual plan. To move to an annual plan, please refer to “How do I sign up for annual payments?” Monthly customers can request an annual quote any time before October 18, 2023 PT to receive existing pricing. Payment must be received before that quote expires, and the quote cannot be extended beyond November 15, 2023 PT.

If you created or received a quote for an annual subscription before October 18th, 2023 PT, we will honor that quote under the existing pricing until the quote validity date lapses. Quotes generated on or after October 18th, 2023 PT will be based on the new pricing.

To calculate your updated price, you have two options depending on your role.

If you are a billing and/or technical contact on a paid invoice, log into my.atlassian.com and follow these steps:

1. Click on Orders in the top navigation bar.
2. Select Invoices in the Order Center.
3. Locate the most recent paid Cloud invoice(s).
4. Download and open the PDF and look at the details page.
5. Compare your products' prices with the new Cloud pricing tables.

If you are a Site Administrator on a paid invoice, log into admin.atlassian.com and follow these steps:

1. Find the relevant cloud site and click on the ellipsis (…) and select View billing to see your Billing Overview.
2. Click on Billing History to see your most recent invoices.
3. Download the most recent bill.
4. Open the PDF and look at the details page. You’ll see a breakdown of your subscriptions by product associated with your cloud site.
5. Compare your products' prices with the Cloud pricing tables.

A note on annual pricing:

Atlassian uses a fixed price tiered model for annual pricing. For example, Jira Standard with 450 users would be calculated at the 500 user tier for an annual cost of $33,000.

For additional clarity, consider the following scenario: if you add 75 users to your 450 users on Jira Standard, you would now have a total of 525 users on Jira Standard. This puts you in the 600 user tier at $39,000 annually - you would not pay for the 450 users and the 75 users separately in their respective tiers.

Please note that annual tiered pricing varies across Atlassian products and plans.

A note on monthly pricing:

Atlassian uses a progressive per-user pricing model for monthly pricing. Progressive pricing is calculated using tier groups, each with a distinct per-user price. For example, Jira Software Cloud Standard with 450 users would be calculated as:

$8.15/user for users 1-100

$6.95/user for users 101-250

$5.80/user for users 251-450

The total monthly price equates to $3,017.50/month, or an average of $6.71/user.

Please note that monthly per-user pricing varies across Atlassian products and plans.

We will honor all existing quotes generated before October 18th, 2023 PT. If a quote is edited on or after October 18th, 2023 PT, then any changes will reflect the new pricing.

Pricing for Marketplace Partner apps (or non-Atlassian third party apps) are not changing as a direct result of Atlassian's pricing updates.

However, Marketplace Partners can adjust their pricing at anytime, so please check marketplace.atlassian.com for up-to-date app pricing information.

Academic discount percentages will remain the same. Qualifying collegiate-level or higher academic institutions can still receive 50% off of list price for new purchases, upgrades, and renewals. Confluence cloud licenses can receive 75% off list price for qualifying collegiate-level or higher academic institutions.

Community discount percentages will remain the same. You will still receive 75% off of cloud list price for new purchases, upgrades, and renewals.

Customers with existing subscriptions will pay the new subscription list price for renewals that occur on or after October 18, 2023 PT.

Yes, if you upgrade your user tier on or after October 18, 2023 PT, your cost will be calculated using the new list pricing in effect at that time. 

If you upgrade your user tier before October 18, 2023 PT, you will remain on your existing subscription pricing.

Yes, if you upgrade your plan on or after October 18, 2023 PT, your cost will be calculated using the new list price in effect at that time for the new plan.

If you upgrade your plan before October 18, 2023 PT, you will remain on your existing subscription pricing.

If you add a new product to your existing cloud site on or after October 18, 2023 PT, you will pay the new subscription pricing for that product.