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Cloud Pricing


Atlassian is updating the price of our Cloud products on October 3, 2019.

Over the past year we’ve made a number of enhancements to modernize and build our Cloud platform and products for the future. We’ve developed advanced incident management capabilities, designed a new agile development experience, reimagined our content creation and collaboration experience, enhanced our Cloud infrastructure, strengthened our integrations, and much more. This price increase allows us to continue to invest in R&D and accelerate our Cloud products and platform into the future as we build ahead of your needs. Our goal is to provide the scale, reliability, security, and product capabilities you’ve come to expect from Atlassian.

This section provides FAQs related to the upcoming pricing changes and detailed pricing tables by product and user tier. Pricing will not go into effect until October 3, 2019. If you would like to talk to us directly, please contact our support team.

General Questions

What prices are changing on October 3rd, 2019? Show

Todas as licenças Cloud novas e existentes vão receber aumentos de preço, exceto o Atlassian Access, Jira Software Premium, Confluence Premium e aplicativos Cloud de propriedade da Atlassian (Portfolio for Jira, Team Calendars for Confluence, Confluence Questions). Para ser mais específico, os produtos Cloud abaixo vão receber um aumento de preço:

  • Jira Software
  • Confluence
  • Jira Service Desk
  • Jira Core
  • Bitbucket
When does the pricing change take effect? Show

Os novos preços vão entrar em vigor em 3 de outubro de 2019.

  • As faturas a partir de 3 de outubro de 2019 vão refletir o novo preço para as licenças atuais em assinaturas mensais. Para saber mais sobre como calcular o valor mensal, clique aqui.
  • Para as licenças atuais em assinaturas anuais, as cotações geradas ou modificadas a partir de 3 de outubro de 2019 vão refletir o novo preço.
  • No caso de assinaturas anuais com renovação automática para licenças atuais, as faturas a partir de 3 de outubro de 2019 vão refletir o novo preço. Observe que a Atlassian vai honrar todas as cotações em aberto criadas antes de 3 de outubro de 2019 até a data de expiração indicada na cotação.
  • Para licenças atuais com renovação automática, o cartão de crédito cadastrado vai ser cobrado com base no novo preço a partir de 3 de outubro de 2019.
  • As licenças novas compradas a partir de 3 de outubro de 2019 já vão receber os novos valores.
Why are you increasing the price of your products? Show

This price increase allows us to continue to invest in R&D and accelerate our Cloud products and platform into the future as we build ahead of your needs. Our goal is to provide the scale, reliability, security, and product capabilities you’ve come to expect from Atlassian.

These improvements pave a path for your teams to continue collaborating at scale for years to come. While price increases are never an easy decision, we’re committed to continuing to provide competitively high-value products at a fair price.

What improvements have been made over the last year? Where can I find your release notes? Show

Over the past year we’ve made a number of enhancements to modernize and build our Cloud platform and products for the future. We’ve developed advanced incident management capabilities, designed a new agile development experience, reimagined our content creation and collaboration experience, enhanced our Cloud infrastructure, strengthened our integrations, and much more with the future in mind.

In the coming year, we will continue to build with the future in mind, while investing in the reliability, security, and robust product capabilities our customers have come to expect. For a snapshot of what we’ve delivered, checkout a rundown of features we’ve announced over the past year.

General Questions

What prices are changing on October 3rd, 2019? Show

Todas as licenças Cloud novas e atuais vão passar por um aumento de preço, exceto o Atlassian Access, o Jira Software Premium, o Confluence Premium e os aplicativos Cloud de propriedade da Atlassian (Portfolio for Jira, Team Calendars for Confluence e Confluence Questions). Em específico, os produtos Cloud abaixo vão receber um aumento de preço:

  • Jira Software
  • Confluence
  • Jira Service Desk
  • Jira Core
  • Bitbucket

Observe que os clientes no Japão vão ter um aumento de preço para todos os produtos Cloud em 3 de outubro de 2019.

When does the pricing change take effect? Show

Os novos preços vão entrar em vigor em 3 de outubro de 2019.

  • As faturas a partir de 3 de outubro de 2019 vão refletir o novo preço para as licenças atuais em assinaturas mensais. Para saber mais sobre como calcular o valor mensal, clique aqui.
  • Para as licenças atuais em assinaturas anuais, as cotações geradas ou modificadas a partir de 3 de outubro de 2019 vão refletir o novo preço.
  • No caso de assinaturas anuais com renovação automática para licenças atuais, as faturas a partir de 3 de outubro de 2019 vão refletir o novo preço. Observe que a Atlassian vai honrar todas as cotações em aberto criadas antes de 3 de outubro de 2019 até a data de expiração indicada na cotação.
  • Para licenças atuais com renovação automática, o cartão de crédito cadastrado vai ser cobrado com base no novo preço a partir de 3 de outubro de 2019.
  • As licenças novas compradas a partir de 3 de outubro de 2019 já vão receber os novos valores.
Why are you increasing the price of your products? Show

This price increase allows us to continue to invest in R&D and accelerate our Cloud products and platform into the future as we build ahead of your needs. Our goal is to provide the scale, reliability, security, and product capabilities you’ve come to expect from Atlassian.

These improvements pave a path for your teams to continue collaborating at scale for years to come. While price increases are never an easy decision, we’re committed to continuing to provide competitively high-value products at a fair price.

What improvements have been made over the last year? Where can I find your release notes? Show

Over the past year we’ve made a number of enhancements to modernize and build our Cloud platform and products for the future. We’ve developed advanced incident management capabilities, designed a new agile development experience, reimagined our content creation and collaboration experience, enhanced our Cloud infrastructure, strengthened our integrations, and much more with the future in mind.

In the coming year, we will continue to build with the future in mind, while investing in the reliability, security, and robust product capabilities our customers have come to expect. For a snapshot of what we’ve delivered, checkout a rundown of features we’ve announced over the past year.

 

 

Billing / Licensing - General

How can I reduce my bill? Show

If you’re looking to lower your monthly bill, here are a few strategies:

  • If you can identify users that aren't using your Cloud product(s), deactivate them so they no longer count towards your monthly bill.
  • Convert to an annual subscription. Annual subscriptions may offer a discount that equates to up to 2 months free on an annual basis, depending on the number of users purchased.

If you're looking to lower your annual bill there are a few strategies for doing this:

  • If you can identify users that aren't using your Cloud product(s), deactivate them to reduce your user count and contact us to downgrade to a lower tier.
  • If you're only a billing or technical contact (within my.atlassian.com), you can contact us to have your subscription converted.
If I already have a quote for an annual subscription with the old pricing, will you still honor it? Show

If you are a new customer and have a quote for an annual subscription before October 3, 2019 we will honor that quote under the prior pricing until it expires. Existing quotes will be honored until they are deleted. Once a quote is deleted it will not be restored and you will need to pay the new pricing. Quotes generated on or after October 3, 2019 for an existing license will be based on the new price for existing licenses. Quotes generated on or after October 3, 2019 for a new license will be based on the new price for new licenses.

Can I renew my Cloud subscription early? Show

Customers with a Cloud subscription automatically receive a no-obligation quote to renew their subscription 60 days before it expires. We're not able to generate a quote for customers outside of that window, however, customers up for renewal starting on October 3, 2019 do have 90 days notice as of the announcement (September 3, 2019) of what the pricing will be at their next renewal.

What if I have an open quote for a renewal, upgrade, or downgrade? Show

We will honor all existing quotes generated before October 3, 2019. If a quote is edited after October 3, 2019, then any changes will reflect the new pricing for an exisitng license.

Are the prices of apps in the Marketplace increasing? Show

Pricing for Marketplace vendor apps (or non-Atlassian 3rd party apps) are not changing as a direct result of Atlassian's price changes. However, Marketplace vendors can adjust their pricing at anytime, so please check marketplace.atlassian.com for up-to-date app pricing information.

If I'm an existing Cloud customer prior to October 3, 2019, will I pay new license pricing at my next monthly or annual renewal? Show

If you have an existing license prior to October 3, 2019, you will pay the new existing license price outlined in these pricing tables at your next monthly or annual renewal after October 3, 2019. If you are an existing customer and purchase a new license after October 3, 2019 you will pay the new license price.

Will Academic discounts change too? Show

Academic discounts will remain the same, you will still receive 50% off list price for both new purchases and renewals.

Will Community discounts change too? Show

Community discounts will remain the same, you will still receive 75% off of the Cloud list price for both new purchases and renewals.

Do existing licenses have to pay the new license prices at their next renewal? Show

No, customers with existing licenses will receive a moderate increase at their annual renewals to help ease into our new prices.

Se eu fizer um upgrade do nível de usuário depois de 3 de outubro de 2019, vou ter que pagar o novo preço da licença? Show

Aumentando o nível de usuário antes ou depois de 3 de outubro de 2019, o preço da licença vai permanecer o mesmo da atual. Você não vai ter que pagar o novo preço da licença.

Se eu adicionar um novo produto ao meu site Cloud depois de 3 de outubro de 2019, vou ter que pagar o novo preço da licença? Show

Se adicionar um novo produto ao seu site Cloud depois de 3 de outubro de 2019, você vai pagar o novo preço da licença para aquele produto, mas vai continuar pagando o preço da licença atual para os produtos no seu site que foram comprados antes de 3 de outubro de 2019.

 

 

Billing / Licensing - General

How can I reduce my bill? Show

If you’re looking to lower your monthly bill, here are a few strategies:

  • If you can identify users that aren't using your Cloud product(s), deactivate them so they no longer count towards your monthly bill.
  • Convert to an annual subscription. Annual subscriptions may offer a discount that equates to up to 2 months free on an annual basis, depending on the number of users purchased.

If you're looking to lower your annual bill there are a few strategies for doing this:

  • If you can identify users that aren't using your Cloud product(s), deactivate them to reduce your user count and contact us to downgrade to a lower tier.
  • If you're only a billing or technical contact (within my.atlassian.com), you can contact us to have your subscription converted.
If I already have a quote for an annual subscription with the old pricing, will you still honor it? Show

If you are a new customer and have a quote for an annual subscription before October 3, 2019 we will honor that quote under the prior pricing until it expires. Existing quotes will be honored until they are deleted. Once a quote is deleted it will not be restored and you will need to pay the new pricing. Quotes generated on or after October 3, 2019 for an existing license will be based on the new price for existing licenses. Quotes generated on or after October 3, 2019 for a new license will be based on the new price for new licenses.

Can I renew my Cloud subscription early? Show

Customers with a Cloud subscription automatically receive a no-obligation quote to renew their subscription 60 days before it expires. We're not able to generate a quote for customers outside of that window, however, customers up for renewal starting on October 3, 2019 do have 90 days notice as of the announcement (September 3, 2019) of what the pricing will be at their next renewal.

What if I have an open quote for a renewal, upgrade, or downgrade? Show

We will honor all existing quotes generated before October 3, 2019. If a quote is edited after October 3, 2019, then any changes will reflect the new pricing for an exisitng license.

Are the prices of apps in the Marketplace increasing? Show

Pricing for Marketplace vendor apps (or non-Atlassian 3rd party apps) are not changing as a direct result of Atlassian's price changes. However, Marketplace vendors can adjust their pricing at anytime, so please check marketplace.atlassian.com for up-to-date app pricing information.

Please note customers in Japan will receive price increases for Marketplace apps on October 3, 2019.

If I'm an existing Cloud customer prior to October 3, 2019, will I pay new license pricing at my next monthly or annual renewal? Show

If you have an existing license prior to October 3, 2019, you will pay the new existing license price outlined in these pricing tables at your next monthly or annual renewal after October 3, 2019. If you are an existing customer and purchase a new license after October 3, 2019 you will pay the new license price.

Will Academic discounts change too? Show

Academic discounts will remain the same, you will still receive 50% off list price for both new purchases and renewals.

Will Community discounts change too? Show

Community discounts will remain the same, you will still receive 75% off of the Cloud list price for both new purchases and renewals.

Do existing licenses have to pay the new license prices at their next renewal? Show

No, customers with existing licenses will receive a moderate increase at their annual renewals to help ease into our new prices.