Cloud Pricing


Atlassian is updating the price of our Cloud products on October 3, 2019.

Over the past year we’ve made a number of enhancements to modernize and build our Cloud platform and products for the future. We’ve developed advanced incident management capabilities, designed a new agile development experience, reimagined our content creation and collaboration experience, enhanced our Cloud infrastructure, strengthened our integrations, and much more. This price increase allows us to continue to invest in R&D and accelerate our Cloud products and platform into the future as we build ahead of your needs. Our goal is to provide the scale, reliability, security, and product capabilities you’ve come to expect from Atlassian.

This section provides FAQs related to the upcoming pricing changes and detailed pricing tables by product and user tier. Pricing will not go into effect until October 3, 2019. If you would like to talk to us directly, please contact our support team.

General Questions

What prices are changing on October 3rd, 2019? Show

All new and existing Cloud licenses will receive price increases except for Atlassian Access, Jira Software Premium, Confluence Premium, and Atlassian-owned Cloud apps (Portfolio for Jira, Team Calendars for Confluence, Confluence Questions). Specifically, the following Cloud products below are receiving a price increase:

  • Jira Software
  • Confluence
  • Jira Service Desk
  • Jira Core
  • Bitbucket
When does the pricing change take effect? Show

New prices will go into effect October 3, 2019.

  • If you have an existing license on a monthly subscription, any bills on or after October 3, 2019 will reflect the new price for existing licenses. To learn more about calculating monthly pricing, click here.
  • If you have an existing license on an annual subscription, any quotes generated or modified on or after October 3, 2019 will reflect the new price for existing licenses.
  • If you’re automatically renewing an annual subscription for an existing license, any bills on or after October 3, 2019 will reflect the new price for existing licenses. Please note, we will honor any open quotes created before October 3, 2019 until their expiration date as indicated on the quote.
  • For existing licenses automatically renewing, the credit card on file will be charged based on the new price for existing licenses on or after October 3, 2019.
  • If you purchase a new license on or after October 3, 2019, you will receive the new license pricing.
Why are you increasing the price of your products? Show

This price increase allows us to continue to invest in R&D and accelerate our Cloud products and platform into the future as we build ahead of your needs. Our goal is to provide the scale, reliability, security, and product capabilities you’ve come to expect from Atlassian.

These improvements pave a path for your teams to continue collaborating at scale for years to come. While price increases are never an easy decision, we’re committed to continuing to provide competitively high-value products at a fair price.

What improvements have been made over the last year? Where can I find your release notes? Show

Over the past year we’ve made a number of enhancements to modernize and build our Cloud platform and products for the future. We’ve developed advanced incident management capabilities, designed a new agile development experience, reimagined our content creation and collaboration experience, enhanced our Cloud infrastructure, strengthened our integrations, and much more with the future in mind.

In the coming year, we will continue to build with the future in mind, while investing in the reliability, security, and robust product capabilities our customers have come to expect. For a snapshot of what we’ve delivered, checkout a rundown of features we’ve announced over the past year.

Billing/Licensing - General

How can I reduce my bill? Show

If you’re looking to lower your monthly bill, here are a few strategies:

  • If you can identify users that aren't using your Cloud product(s), deactivate them so they no longer count towards your monthly bill.
  • Convert to an annual subscription. Annual subscriptions may offer a discount that equates to up to 2 months free on an annual basis, depending on the number of users purchased.

If you're looking to lower your annual bill there are a few strategies for doing this:

  • If you can identify users that aren't using your Cloud product(s), deactivate them to reduce your user count and contact us to downgrade to a lower tier.
  • If you're only a billing or technical contact (within my.atlassian.com), you can contact us to have your subscription converted.
If I already have a quote for an annual subscription with the old pricing, will you still honor it? Show

If you have a quote for an annual subscription before October 6th, 2020, we will honor that quote under the existing pricing until it expires. Existing quotes will be honored until they are deleted. Once a quote is deleted it will not be restored and you will need to pay the new advantaged pricing. Quotes generated on or after October 6th, 2020 will be based on the new advantaged pricing.

Can I renew my Cloud subscription early? Show

Customers with an annual Cloud subscription automatically receive a no-obligation quote to renew their subscription 60 days before it expires. However, you can generate a quote before October 6th, 2020 to renew early on the existing pricing.

Customers on monthly plans cannot renew early unless they move to an annual plan.

What if I have an open quote for a renewal, upgrade, or downgrade? Show

We will honor all existing quotes generated before October 6th, 2020. If a quote is edited after October 6th, 2020, then any changes will reflect the new advantaged pricing.

Are the prices of apps in the Marketplace increasing? Show

Pricing for Marketplace vendor apps (or non-Atlassian 3rd party apps) are not changing as a direct result of Atlassian's price changes.

However, Marketplace vendors can adjust their pricing at anytime, so please check marketplace.atlassian.com for up-to-date app pricing information.

Will Academic discounts change too? Show

Academic discounts will remain the same, you will still receive 50% off list price for both new purchases and renewals.

Will Community discounts change too? Show

Community discounts will remain the same, you will still receive either 75% off of Cloud list price for both new purchases and renewals.

Do existing licenses have to pay the new license prices at their next renewal? Show

Customers with existing licenses will receive a moderate increase at their annual renewals to help ease into our list prices.

If I upgrade my user tier after October 6th, 2020 will I have to pay the new license pricing? Show

If you increase your user tier before October 6, 2020, you will remain on existing license pricing.  If you increase your user tier after October 6, 2020, you will remain on an advantaged pricing plan. You will not have to pay Atlassian list pricing.

If I add a new product to my Cloud site after October 6th, 2020 will I have to pay new license pricing? Show

If you add a new product to your existing Cloud site after October 6, 2020, you will pay the new advantaged license pricing for that product, and will continue to pay existing license pricing for the products on your site that were purchased before October 6, 2020.