Dev & Support join forces: How Atlassian scales service delivery with Jira Service Desk Data Center

Learn how the Jira Service Desk development and support teams at Atlassian use Jira Service Desk Data Center to promote collaboration and improve customer outcomes.

Growth can be challenging, especially when existing systems and tools start to buckle under pressure. By designing scalable systems and practices, high-performing enterprises can stay ahead of the competition.

A few years ago, the Jira Service Desk development and support teams experienced the challenge firsthand. Now, they are ready to share their learnings.

In this webinar, Jira Service Desk Server teammates Aliaksei Melnikau, Engineering Senior Team Lead, and Alyssa Warren, Product Marketing Manager, will share the story of how these teams created a collaborative culture and a system to support it using Jira Service Desk Data Center. You’ll learn:

  • How the Jira Service Desk development and support teams built a collaboration protocol using Jira Service Desk Data Center
  • Concrete steps for how to unify your development and support teams
  • How the latest features of Jira Service Desk Server & Data Center can help your organization scale service delivery

Speakers

Aliaksei Melnikau

Senior Team Lead

Aliaksei is a Senior Team Lead for the Jira Service Desk Server platform team. His current focus is on making Jira Service Desk an extensible platform for vendors and customers as well as decreasing the dev loop for Atlassian internal teams.

Alyssa Warren

Product Marketing Manager

Alyssa is a Product Marketing Manager for Jira Service Desk originally from the Bay Area and based in Sydney. Outside of the office, she enjoys brush lettering, watching Jeopardy reruns, and tracking down cheap eats in her new city.