How we built it: modernizing Atlassian's own IT service desk

Ever wonder how Atlassians use our own products? Join this Lightning Talk to learn how Atlassian’s Workplace Technology team modernized our IT service desk by leveraging the power of Jira Service Management with Halp and Confluence.

Click here for more ITSM Lightning Talks and webinars.


Ryan Hastie

IT Manager, Atlassian

Ryan Hastie is an IT Manager with a career spanning Customer Relations, System Administration and building a global Service Desk team from the ground up to support Atlassian’s growth from 200 to 8000+ staff.

Waren Shubin

Senior Workplace Technology Program Manager, Atlassian

Warren is a Workplace Technology Program Manager at Atlassian. He works across multiple teams, acting as an agent of change while leveraging leadership, management, communication, technical expertise, and strategic skills to deliver a wide variety of solutions throughout the organization.