New ways of working with ITIL 4 and Atlassian

ITIL 4 is here—and it’s more agile than ever. Join this webinar to learn practical tips on building high-velocity IT teams with ITIL 4 and Atlassian. See what’s new in ITIL 4, and find out how you can bring agility and collaboration into ITSM today.

To keep up with the pace of business and technology, IT teams are transforming the way they work. Instead of inflexible processes and heavy workflows, IT teams are shifting towards collaborative, iterative, and customer-centric approaches. ITSM is becoming more agile.

Enter ITIL 4, the latest update to the popular ITSM framework. It offers a more holistic and adaptable frame of reference, while embracing modern ways of working like agile and DevOps.

In this webinar, join Paul Buffington, Principal Solution Engineer at Atlassian and Akshay Anand, ITSM Product Ambassador and Evangelist at AXELOS to learn:

  • What's new in ITIL 4—and why it matters
  • The top practices used by high-velocity service teams including: 
    • Continual improvement with retrospectives
    • Customer-centric service and request management
    • Adaptive incident management with post-incident reviews
    • Streamlined change control with automation, and more!
  • Tips and resources to bring agility and collaboration into ITSM


If you’re not able to attend, feel free to register and we’ll send you a recording right after the session.


Akshay Anand

ITSM Product Ambassador and Evangelist, AXELOS

Akshay Anand is a Product Ambassador at AXELOS®, working on the development of new guidance and research within the ITSM portfolio. With experience from around the world, he previously advised Fortune 100 clients on how to improve their ITSM capabilities, implemented toolsets using ITIL best practices, and headed up global ITSM activities at Macmillan Publishing. More recently, Akshay has focused on bringing together agile development teams and ITSM professionals to address challenges posed by emerging technologies and market shifts. He infrequently tweets as @bloreboy, about ITIL, DevOps, food, comics and heavy metal.

Paul Buffington

Principal Solution Engineer, ITSM

As a member of the Atlassian Enterprise team Paul is responsible for helping customers redefine the shape of modern ITSM. His passion for all things IT is driven by 15+ years of consulting in the industry. His expertise spans the Atlassian products but also goes beyond the technology to helping teams improve the way they work. Paul enjoys spending time with family and their three golden retrievers on the Oregon coast. Hiking and photography are a perfect weekend for him.